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AbeBooks Customer Service Phone, Email, Contacts

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4.3 349 Reviews

AbeBooks Complaints Summary

7 Resolved
48 Unresolved
Our verdict: With AbeBooks's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest AbeBooks reviews & complaints

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12:44 am EDT

AbeBooks Worst ever!!

I have ordered a book from AbeBooks as a birthday present for my brother. The book was quite a rare one and when I found it on AbeBooks I was extremely happy. I made my order, paid for the book and that was it. They never delivered my order! My brother's birthday was two weeks ago and he did not receive his present! Since it was a preset for a dear person I ordered in advance to be sure that it will be delivered on time. I'm very disappointed with AbeBooks!

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3:52 am EDT

AbeBooks Didn't receive my order

I did not received my order and there is absolutely no way to contact customer service. Yes, they have a phone number and email, but they continue to ignore me! I have ordered 5 books from AbeBooks company and I was shocked when I did not receive anything. I thought this was a reliable and trustworthy company and before I made my order I checked the reviews and there was many positive ones and that is what fooled me. Order was placed about a month ago. Seems like AbeBooks is just a scam.

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8:52 am EDT

AbeBooks Dishonest seller - extremely unreliable

Very dishonest bookseller. Ordered a set of books listed on Biblio.com. Books never arrived. I contacted seller who did offer refund or reship. As the price was very good, I asked for reship. They said they had none in stock and it could be quite some time before the books would be available. I said that was fine. They never did reship the books and are now hiding under the Biblio policy of no refund after 30 days of shipping. This was not mentioned at the time when they said it could be quite some time to reship the books. Seems like a way to steal money from honest buyers. I have no refund and no books. These sellers are active on Alibris, Biblio, Abe Books. Beware.

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3:45 pm EDT
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AbeBooks Text Book Purchase

Hello, My name is Martha Aggazio
I placed an order through "Textbook Rush" online for the below transaction However, I paid also for expedited delivery with an additional $25.00 + tax. I have yet to receive my last book"Definitive Book of Body Language" [protected] $12.38 3-14 business days
Questions? Contact extremely_reliable at [protected]@supportingbuyers.com from company.
"Extremely Reliable" works with Textbook Rush. The original order was placed 10/20/14. Still no third book and despite my phone and email contacting each company's Customer Service department. They ask me to call the other company. All this communication and work is placed upon me. I just want my books. Can you help?
tems shipping from Authorized Marketplace Sellers
Title Product ID Amount
Definitive Book of Body Language
Condition: Very Good
[protected] $12.38 3-14 business days
Questions? Contact extremely_reliable at [protected]@supportingbuyers.com
Unmasking the Face : A Guide to Recognizing Emotions from Facial Expressions
Condition: Brand New
[protected] $19.79 3-14 business days
Questions? Contact BarristerBooks at [protected]@barristerbooks.com
For questions about your Authorized Marketplace Seller shipment or returning this portion of your order, please contact your SELLER at the email address above.

Subtotal: $80.13
Tax: $0.00
Shipping: $27.59
Total:

Billing Address Shipping Address
Name: Martha Aggazio
Address: 1418 Brilikim Drive
Allison Park PA, 15101
Payment Method: Credit Card
Name: Martha Aggazio
Address: 1418 Brilikim Drive
Allison Park, PA 15101
Email Address: [protected]@gmail.com
If you have any questions or feedback regarding your order, please contact us at TextbookRush.

Thank you,
Your TextbookRush Team

Thanks,
Martha Aggazio
[protected]

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4:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AbeBooks Gives FAKE tracking numbers

This bookseller gives fake tracking numbers. I ordered a book 10 days ago and the shipping information they provided was from Mumbia, India.

I then called the phone number for the company on Alibris.com and I was told that the tracking information was incorrect! I have yet to obtain correct tracking information.

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Ray Lurie
, US
Jun 16, 2016 12:35 pm EDT

I ordered a 7-volume set from them 6 weeks back. They sent only a single volume from the set. I have been trying for the past month to get them to send the promised RMA for me to return the volume. From the comments here, it appears that it will still be a struggle even if they ever do send the RMA.

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Francis-Xavier Charet
, US
Nov 24, 2015 12:11 pm EST

I ordered a 6 volume set of books from this dealer almost three months ago and received a single unrelated volume. I contacted the company, scanned the cover and isbn and returned the book in its original packing. The post office confirmed the book was received back a month and a half ago. In spite of several attempts, including contacting ABE through whom I ordered the original item, I keep getting the same BS about verifying the returned item and have not been reimbursed my money. It also operates under the names Ergode and ExtremelyReliable and is really a book jacker that should be avoided (http://www.zubalbooks.com/article-bookjacking.jsp).

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Tunia
, US
Aug 14, 2015 8:34 am EDT
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Extremely Reliable is a book jacker -- an entity that owns no inventory -- simply lists other seller's copies as their own at greatly marked-up prices. They are a notorious outfit among legitimate book dealers as they often submit "not received" claims to obtain free books. Their price-gouging hurts buyers who are not familiar with how to find the lowest item cost online and the buyer often gets a library discard instead of the Very Good copy they ordered. Extremely Reliable goes under many different names online -- Ergode, Amitcj, Fast Media and Daily Deals. Steer clear of this shyster.

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4:43 am EDT

AbeBooks No support and books are in bad condition

Don’t buy books from the website www.abebooks.co.uk. The description of the state didn’t match with the real state of books. I believed that they sell books in good condition and ordered two from them, but they sent me terrible books and when I tried to contact them I was seriously disappointed. Their support team didn’t reply and you could send them tons of emails, but nothing. Not recommended website, as well post comments about your experience with them.

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7:14 pm EST
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AbeBooks - Condition of Book

"Picturing Texts" - Book I am outraged. I never, ever order anything unless it's either new or very good condition on up. I just now received [protected]) the most wretched copy of this book, and it's in godawful shape. Stickers all over the front cover, stickers all over the back cover, stickers on the spine, threaded tape around the back cover, and the...

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2:42 pm EDT
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AbeBooks Hidden Pricechanges

CAUTION: I experienced a major price change - without any alert. Chose a book at US$ 80, 00. Price changed to US$ 290, 00 when the item was placed in the shopping basket. No notification - no alert!

Comment from Abebooks Customer Support: "I understand that the book you wish to order is appearing in your shopping basket at a different price than what was displayed in the online listing. This kind of price discrepancy occurs when a bookseller updates the price of a listing - it will appear at the new, correct price in the shopping basket even though the updated price is not yet reflected in the search results."

Imagine this kind of attitude in your supermarket...

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M.D. KUPER
, ZA
Jan 26, 2009 1:16 am EST

SALES ORDER NO: [protected]: TEMPLES, TITHES AND TAXES: THE TEMPLE AND THE ECO BOOKSELLER ORDERED 8 DECEMBER: ESTIMATED DELIVERY DATE: 7 JANUARY 2009. HAVE STILL NOT RECEIVED THE BOOK

email: advmdkuper@mweb.co.za

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Alfred
, US
Jan 21, 2009 5:31 pm EST

Stage Coach Books --->Bad Company. Lost my book and did not refund it or replace it! They will never respond to your problems, Please DO NOT BUY HERE!

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Trevor
, US
Jan 07, 2009 5:08 am EST

I purchased a book through AbeBooks. The process was handled by Thriftbooks. I received the book two weeks later. Great merchants.

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Kit
whatever, US
Jan 20, 2013 9:15 pm EST

Wow. Sounds like flat out fraud to me.
Especially since AbeBooks automatically sorts the books from lowest to highest in price when they are searched, meaning, the cheapest book is the first book that will be listed but then when you put it in the cart it increases more than 300 percent? That's ridiculous.
And very very very advantageous to that bookseller who lists his books at a ridiculously low price in order to get excellent placement on the page, and then more than triples the price when you put it in the basket to purchase it! That's flat out FRAUD.

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2:04 pm EDT
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AbeBooks Never received the book that I ordered on Feb. 5,2012 and it's March 22,2012 They charged my credit card, but I never received the book.

I oredered the book The Man Who Rode Midnight by Elmer Kelton on Feb. 5, 2012 and I was sent a notice with a tracking number by email stating that the book had shipped and I would receive it ON/Before February 26, 2012. Howeve it is now March 22, 2012 and I haven't received it yet. I tried to contact them on the request return/refund button that is displayed on the order details page, but no luck. They did charge my credit card as soon as I placed the order and the bill has already been paid. I am very upset with this so called company. I hope that others will read my comment as well as the other comments before they purchase from them. In my opionion they are a crooked outfit. I shall never ordered from them again and I'll tell all of my family and friends to avoid them like the plague.

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7:54 pm EDT
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AbeBooks Customer Service

No apologies from Abebooks when shipment of books I was selling back in their buyback program was lost enroute. After numerous calls and a couple of e-mails, I was really ticked off and used the words "pissed off" in one of my e-mail correspondences. Apparently, it is deemed by Abebooks as a "curse word" so now you're informed. Then, Abebooks proceeded to tell me, or rather scold me, in their email back to me...still with no apologies! I don't swear, but apparently I did! My friends had a good laugh over this!

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2:42 pm EST
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AbeBooks Horrible Service

Lost money. Ordered a book which I never recieved, e-mailed the bookseller was told I would get a refund, which I didn't. I called Abe Books and asked for the phone # of the seller, was told there was none (unbelievable). Abe Books customer service told me to send 2 different e-mails to get the refund initiated, but with no result. DON'T BUY FROM ABE BOOKS, ABSOLUTELY UNPROFESSIONAL.

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2:36 pm EST
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AbeBooks Horrible Service

Ordered a book which I never recieved. E-mailed the company was told I would get a refund, which I didn't recieve so I called Abe Books, asked for a number for that seller, was told they didn't have one (unbelievable). Abe Books customer service told me to send 2 different e-mails to get a refund iniated, but with no results. DON'T BUY FROM ABE BOOKS, THEY DO RESPOND, UNPROFESSIONAL.

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3:31 pm EDT
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AbeBooks Rip off/scam/ thieves

I m a student and bought a expansive book from AbeBooks.com to try and save some much needed money.I sent an immediate payment and I never have recieved the book or a refund because the seller has resold the book multiple times so that the tracking number I got to track my book noted that my item is already delivered to some other person in Missisippi. I live in Illinois, no where near and have never been to Missisippi. I called the postal office and was told whos name was on the package. This company is a rip off and I will never again buy anything from people like this. I work hard for my money and needed that book, but its ok i wil manage to buy a different one, I just hope that who ever stole my money will need this for his medicine on their death bed. ###!

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1:06 pm EDT

AbeBooks Rip off

I sold back numerous college text books and received a check in the mail for 1/3 of the amount that should have been given. I was told they only received 5 of 7 books and the two that were missing were the most expensive and the largest. It seemed like quite a coincidence that the most expensive books went missing when they were all shipped in the same box. Nowhere on the website is a valid number to call without leaving a message. I asked numerous times for a phone number to speak with someone and was rudely ignored. Failed to return calls, would only email and supplied horrible and untrustworthy service.

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5:12 am EDT
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AbeBooks Cancel and Refund Process

This was my second and last time using the abebooks service.

On the 4th of March I bought (and payed) a book from abebooks from the seller WORLDOFBOOKS.COM on a Friday at 20:00H.

However after 40 minutes I find out that I order an old edition, and I Tried to cancel my order. Well here is where this service shows everything, they clearly say this:

Book Details
Author: Richard G. Lipsey Ask a Question
Title: Principles of Economics
Description: This book is in stock and will ship within 24 hours from our warehouse in the UK.

As you can see the shipping will only occurs after 24 hours, however this gentlemen changed the status of my order to shipped after 40 minutes on a FRIDAY! The reason for this status is the fact that abebooks have in their policy that when a seller ships an item the order can not be canceled! At the same moment I tried to contact bought the seller and the Abebooks. I only got a response on Monday (offcourse) saying that the item were shipped and there wasn't anything to do.

Well then, in my ingenuity I waited for the book that took 3 weeks TO arrive! When I received the book on 24 of March I started the refund process and I spent 13 € sending the book (sent in April 13th) in a registered mail (the book cost me 25 €) for tracking the package.

I then emailed abebooks requesting for the seller to pay my shipping cost since it was unfair that I have to pay something that I didn't got a chance to cancel in 40 minutes after my order!

The reply was that it was unfair for the seller! For abebooks the sellers are more important that customers.

Unfortunately the UK mailling service is very bad and only now (07th May) I received the confirmation that the seller got the book on April 17th. Since I didn't know if they got the book or not I didn't requested my money till now.

But I provided the tracking number for the seller and abebooks.
However, they know that I didn't know if the book was delivery so they didn't said anything and not even abebooks.

I HAD TO SEND AN EMAIL AGAING TO REQUEST MY MONEY BACK TODAY AFTER MORE THAN 15 days after they received my book!

So my advice is use other sites like amazon (I never had refund problems with them!) or even Ebay. If you must use abebooks be SURE when buying because when you click to buy you have no CHANCE TO cancel your order.

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10:34 pm EST
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AbeBooks - Deceptive practices

These people are facilitators of fraud and deceptive practices, if not frauds themselves. First order I placed they charged my credit card immediately. A few days later I got confirmation from one of their alleged reseller that the book had shipped and a postal tracking number. Several weeks later, no book - and then they claimed they mistakenly issued the...

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1:22 pm EDT
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AbeBooks Bad service

ABEBOOKS.COM We placed the order of CHEMISTRY: THE MOLECULAR NATURE OF MATTER AND CHANGE on Aug 26, 2008 and received a verification that order has been processed and shipped. Surprisingly, More than week after we got reply that it will take about a month to ship the order. I got a stupid reply like "As I advertise in my description that normally we will ship out the book in 24 hrs. However, the book you are order is temporary out of stock. I am trying to find the book. It may takes up to 1 month to ship out the book Above email came form colorbooks2006 AT gmail.com on behalf of abebooks.com

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Bineta Barry
, US
Jan 14, 2024 1:41 pm EST
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Hi , till December 22, 2023 I made a purchase for a book , the book was supposed to come between the December 17th and the 20th but till now I didn’t receive my purchase and I didn’t get any updates or response to my complains . So I wanna know what’s going on with my item . Thank you .

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Tomi Charec
, US
Oct 22, 2023 7:27 pm EDT
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Hello, I purchased about a month ago LTN264240022N1 and I cant track it. I contacted the seller but he cant give me more information.

Could you help me?

Best regards.

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Lee Tuddenham
, US
Oct 13, 2019 5:09 am EDT

Found out that someone hacked my account and spent £650! Thankfully my bank got a refund but trying to contact abebooks themselves has become fruitless. Their "security" is atrocious. No confirmation sent to my email address of a change in email address, just it's been changed. NEVER USE THESE CHARLATANS!

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babblebabz
, US
Aug 12, 2019 6:32 pm EDT

Horrible customer service. Never received book. The seller on their site has a bad online reputation for not completing their orders or sending another product. Abebooks says their sellers are vetted, but this is not true. Go to Amazon where your order will be completed or refunded without going through a month of phone calls/emails.

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Diprimaa
, US
Sep 02, 2018 7:04 am EDT

Someone stole my debit card and used it to buy books. I need to cancel the order. There is a fraudulent transaction I need cancelled asap

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DANI aman
, IL
Aug 14, 2018 8:54 am EDT
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order number: [protected]
sales order number: [protected]
I have not recieved the book.

AbeBooks Customer Reviews Overview

AbeBooks is an online marketplace that connects buyers and sellers of books, art, and collectibles. The website has received overwhelmingly positive reviews from customers, with many praising the vast selection of books available and the ease of use of the website.

Customers have also praised the competitive pricing of books on AbeBooks, with many finding great deals on rare and hard-to-find titles. The website's customer service has also received high marks, with many customers reporting quick and helpful responses to their inquiries.

In addition to books, AbeBooks also offers a wide selection of art and collectibles, with many customers finding unique and valuable items on the website. The website's search function has also been praised for its accuracy and ease of use, making it easy for customers to find exactly what they are looking for.

Overall, AbeBooks is a highly recommended online marketplace for book lovers and collectors alike. With its vast selection, competitive pricing, and excellent customer service, it is a top choice for anyone looking to buy or sell books, art, or collectibles online.

AbeBooks In-depth Review

In Summary: AbeBooks is a well-regarded online marketplace that connects readers with a vast selection of books, including rare and collectible titles. The website is user-friendly, with a robust search functionality and mobile responsiveness. Prices are competitive, and the site offers a range of shipping options. Customer service is responsive, and the site provides a secure shopping experience. AbeBooks supports local bookstores and promotes environmental responsibility. While the selection of e-books and audiobooks is limited, the site excels in offering physical books, especially hard-to-find editions. Overall, AbeBooks is a reliable and valuable resource for book lovers.

Website Usability: AbeBooks offers a clean and intuitive navigation layout, making it easy for users to browse and find books. The search functionality is comprehensive, allowing for detailed queries by author, title, ISBN, and more. The site is mobile-friendly, ensuring a seamless shopping experience across various devices.

Selection and Variety: The range of books available on AbeBooks is impressive, with millions of new, used, out-of-print, and rare books. Collectors can find a treasure trove of rare and collectible books, though the availability of e-books and audiobooks is limited compared to other platforms.

Pricing and Value: Book prices on AbeBooks are competitive, often allowing buyers to compare prices from different sellers. Shipping costs and options vary by seller, but many offer reasonable rates and choices. Deals and discounts are occasionally available, particularly through seller promotions and sales.

Customer Service: AbeBooks provides responsive customer support, with clear return and refund policies outlined on the site. Customer feedback and reviews are accessible, offering insights into the experiences of other buyers.

Shipping and Delivery: Delivery timeframes are generally reliable, though they can vary depending on the seller's location and the shipping method chosen. Packaging quality is typically high, with sellers understanding the importance of protecting books during transit. International shipping services are available, expanding the reach of AbeBooks to a global audience.

Condition of Books: The accuracy of book descriptions is a strong point for AbeBooks, with sellers providing detailed information on the condition of new and used books. Rare and fragile items are usually handled with care, though conditions can vary from seller to seller.

Payment and Security: AbeBooks offers a variety of payment options, including major credit cards and PayPal. Transactions are secure, and the site's privacy policy is designed to protect user information.

Seller Interaction: Communication with sellers is straightforward, and seller ratings and reliability are visible to buyers. The dispute resolution process is in place to address any issues that may arise during transactions.

User Experience: The customer account features on AbeBooks are user-friendly, offering personalized recommendations and the ability to engage with the community through forums and reviews. The site does not have a strong focus on e-books and audiobooks, which may affect the user experience for those seeking digital formats.

Social Responsibility: AbeBooks demonstrates a commitment to environmental impact by promoting the sale of used books. The platform supports local bookstores by allowing them to list their inventories online. Ethical practices are emphasized throughout the company's operations.

Website Features and Tools: The BookFinder service is a standout feature, helping users locate hard-to-find books. Wish lists and notifications keep customers informed about the availability of desired titles. The Price Watch feature alerts users to price drops on watched items.

Promotions and Marketing: AbeBooks engages customers through email newsletters, which include updates on new arrivals and special promotions. The company has a visible social media presence and offers an affiliate program for partners.

Industry Reputation: AbeBooks has earned awards and recognitions for its service in the book industry. It stands out among competitors for its vast selection of rare and collectible books. The company has formed partnerships and collaborations that enhance its industry standing.

Overall Satisfaction: The pros of AbeBooks include its extensive selection of books, user-friendly website, and commitment to customer service. Cons may include the limited selection of digital formats and variability in shipping costs. User experiences are generally positive, and the site comes highly recommended for those in search of physical books, particularly rare and out-of-print editions.

How to file a complaint about AbeBooks?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AbeBooks in the 'Complaint Title'. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with AbeBooks. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint. Once submitted, your complaint will be processed by ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process.

Make sure to follow these steps carefully to effectively file a complaint against AbeBooks on ComplaintsBoard.com.

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