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ABC Financial Services
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4.1 118 Reviews

ABC Financial Services Complaints Summary

92 Resolved
26 Unresolved
Our verdict: You can expect a very good level of service from ABC Financial Services. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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ABC Financial Services reviews & complaints 118

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6:45 pm EDT
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ABC Financial Services cannot cancel

Biggest corporate run-a-round I have seen in my life. I fulfilled my anytime fitness membership and tried to cancel with abc financial, was told I had to submit "in writing" to the owner of the anytime branch. I did so. Thirty days later I am still not canceled; I call abc and they say I have to submit cancellations to them and when they receive there is thirty days. I say I did I gave it to the owner of the branch. They say that abc now handles cancellations and they have not received it! meanwhile I keep getting charged every month when I just want to quit. I call the local anytime branch and they say they have not heard about it but will cancel my membership and send me an email confirming it. I receive the email and feel better. Forty days later I get a collections call from abc, I ask to speak with a supervisor who tells me that I need to send proof of this and they will "review".
All of this just for me to stop going to the gym. There was no person of contact who knew what was going on, no way to stop charges, no way to actually speak with someone to cancel it had to be in writing. And finally they switched who I had to send cancellations to while I was trying to cancel!
This company is awful and preying on people who sign up for gyms. Why is there a need for 30-day cancellation? Why is it needed in writing? Answer: so you have to pay for at least 2 extra months of membership past when you want to quit. Pathetic.

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yaya417
, US
Feb 09, 2010 12:11 pm EST

I guess you work for ABC Financial?

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one_green
San Bernardino, US
Oct 31, 2009 11:12 am EDT

In regards to why you have to send in a 30 day written request it is in your contract when you signed it. You people on here complain about why do I have to do this and that... well my question to you is why didn't you read your contract? It is your own stupidy that you didn't take the time to read it in full...so stop complaining and do what it says on your contract!

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LL cool bean
, US
Nov 03, 2019 8:37 am EST
Replying to comment of one_green

Imagine defending a predatory company because you work there for minimum wage? Gross

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3:46 pm EDT
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ABC Financial Services armed services cancellation

I have been trying to get out of the last four months of my gym contract for more than a month because I leave for Army basic training in a week. I have talked to both the gym owner and ABC financial several tmes each and both are running me around in circles telling me I need specific orders that I won't get until I get to basic where I won't be able to conduct business - my Army contract isn't enough? ABC told me the best I could do is pay the two hundred dollars left on my contract before I leave so I can cancel the automatic renewal that I didn't sign up for. My recruiter told me there is a Soldiers and Sailors Act that allows any service member to get out of a contract (including leases, car payments, etc.) when they join the service. I am finally just going to write the Better Business Bureau and stop payment to ABC but even that will cost me $25. Don't support ABC or any gym that uses the service.

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dragao11
Fall River, US
Jun 28, 2010 6:45 pm EDT

I know how you feel and you still go out and fight other countries for companies like ABC Financial

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1:03 pm EDT
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ABC Financial Services charged unlawfully my credit card

It's beyond imagination what ABC Financial Institution does to people in this country. You are not ALLOWED to quit the gym. If you want to change your routine, or just go your way, they won't let you. Can you believe this BS? They practically start controlling your life and desires from the day you innocently subscribed to the gym. Even after your "so called contract" is over, they'll still keep charging your credit card without fear or shame. Even if you send a letter explaining to them why you can't go to the gym anymore, they’ll still keep charging your card every month, and if they can't charge your card, they will start sending bills at home. If you still don't want to pay them, they will forward everything to a collection agency and damage your credit. In other words, they are playing MAFIA games, scamming innocent people, in United States of America, without fright of rules and control. If you want to talk to them on the phone they will put you on hold, up to half an hour, expecting you to hang up, and if you don’t, you mostly will have the chance to talk with a sarcastic customer service rep., who will keep telling you the same phrase repeatedly, "That's the rule sir, if you don't pay we'll send everything to a collection agency". You attempt to have a logical conversation with them, and it’s impossible because they will hit you with the same phrase over and over again until you decide to hang the hell up. They practically stick their hands in your pocket in broad daylight, calling you a fool down the road because you had the regrettable inspiration to subscribe to a gym. Some people might call it a bagatelle only fifty bucks, monthly charge, but for an honest citizen of this country who never dared to swindle anyone, and firmly condemns the practice of any possible scam, from one cent to one hundred mil, every dollar taken unlawfully from that person represents a matter of personal nuisance and stress, it infuses a feeling of harassment and victimization, it drives that person to believe that indeed it’s nothing good left in this place and shuts down all your good intentions and benign imagination. Every single dollar fraudulently taken from that honest person equals at least one thousand dollars in fraudulent gain for the scammer. Can you imagine these sleazy, stinky rats on earth with chutzpah and arrogance? I would say here, before we start doing anything our way, let's see if it's any legal way, in United States of America, we can get these charlatans, because I'm not giving up on it. If you're an employee of the company with a gram of honesty and morality, I urge you to quit working there as soon as possible. If you are a citizen of the United States thinking to subscribe to a gym facility in the near future, please make sure the gym it's not affiliated with ABC Financial Institution, if you don't want imposed control over your life, financial loss, headaches and personal stress.

Thank you for reading

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Van Pham
, US
Apr 07, 2019 1:39 am EDT

I was trapped into 3 days free membership. When I tried to cancel the membership, ABC first stated that they will stop the automatic payment. However, they continue to withdraw the money out of my account. When I submitted the doctor recommendation that I am under treatment and not allow to exercise any fitness class.
Their response is that the certificate is not accepted, unless doctor state that I am disable and cannot move ! When I am trying to talk to them, their response is that customer have to go by their rule !
Please help protect senior citizen trapped by this fraudulent company. Instead of helping seniors to get healthier, ABC is trying to rip off and cause them stress, unhealthy condition and bad time !

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8:31 pm EDT
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ABC Financial Services horrible company

I signed a contract in Dec 2008, as a minor, with ABC Financial to join a local Powerhouse Gym here in Wichita Falls, TX. I was laid off the same month of signing up and therefore, could not pay on it. My mother and I live on a fixed income and I am unable to find a job due to the economy. They drafted each monthly payment from my account until March 2009. After talking with them about my situation, I would have to pay a $75 cancellation fee, catch up on my past due amount plus the late fees charged with them. How am I supposed to pay that when I can't afford the monthly payment in the first place?! I had to close my bank account to keep them from taking anymore money, and as I expected, it was turned over to collections. This is where it got nasty.

They turned me over to a law firm in Durham, NC. I called them to "dispute the amount or any portion thereof" as stated in the letter they sent.

First of all, Robert J. Nauseef, who handled my file, was the biggest ### in the world. He never identified himself when answering the phone, and he treated me as if I were some middle-aged guy who signs contracts and takes out loans all the time, never to pay them back!

Secondly, when I asked him what I was supposed to do since I was laid off in Dec 2008 and was unable to pay any of my bills, he turned the question around to me as if he were the victim. I told him I didn't know, and he said "there's your answer...I don't know! I ain't a psychic!". I told him I'd see what I can do, and he told that was a "good idea" and hung up.

After thinking about what I could do, I called him back and told him I was a minor when I entered the contract and he said since payments were made on it after I turned 18 that I acknowledged the contract as an adult. He also stated that "no judge in the country would rule in my favor". I told him to pursue it anyway he wanted and that I wasn't paying a cent on the debt, and without a word he hung up again!

In my opinion, that is the most unprofessional law firm I know of. And ABC is the biggest scam in the world. They exploit peoples' desire to be healthier as well as young clients such as myself and worst of all, they get away with it! We also see who they do business with (Clayton, Myrick, McClanahan, Coulter PLLC).

Thanks for hearing me out. Comments are appreciated.

-Angry Consumer

Read full review of ABC Financial Services and 6 comments
Update by Exploited Consumer
Dec 10, 2009 1:20 pm EST

Are you kidding me PatricaA?! The contract was with ABC Financial! Not my gym. I understand how contracts work and that, legally, you still have to pay. But it is nothing like a car. A car is something you would have and be taken away if you didn't pay on it. A gym provides a service. If I don't use the service of their gym, then I don't contribute any wear and tear necessary to pay for it. Sure, they don't PROFIT as much as they 'd like, but it's stealing nonetheless. And to exploit an UNDERAGE boy who just wants to be healthier and look better is plain wrong. I dabbled in sales myself, but I never once became aggressive to people that I didn't think could afford it. Although, I didn't sale as much, I saved a lot of people from trouble like this. It's all about money. And yes, ABC Financial abuses their ability to charge fees and such to the credit/debit cards provided on the contract. I understand everyone of the reps are doing their jobs. I wasn't complaining about them, but the company itself is a scam. They just try to find ways to suck people, who can't afford the bills, dry.

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Givemdabusiness
Athens, US
Feb 01, 2011 6:35 pm EST
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I am sorry but I have to disagree with you "nickaaron" Robert J Nauseef is a [censor] who believes that just because you are calling Internal Credit Systems that you are beneath him. And it is proven with the attitude and disposition he takes on the phone. I JUST got off the phone with HIM trying to SET UP PAYMENTS to relieve my debt. But he carried on with a condescending tone the entire time we were on the phone until I gave it right back to him. Only then did he want to "start over". I know sleaze balls like him and I never associate myself with them. I will pay my debt because I am an honest, working man but as far as calling him "professional" and "courteous" I've NEVER heard anything as far away from the truth in all of my 26 years on this beautiful planet. And to clarify, any company trying to collect a debt or handles debt payments is a collection agency. No matter how LEGIT OR NOT it may be. So Angry Customer turn your attention towards the true enemy ICS and Robert J Nauseef. We're all behind ya... Except for Patricia and Nick...

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nickaaron
Durham, US
Dec 29, 2010 1:56 am EST

You talked to the collection agency not Robert Nauseef. Internal credit systems handles the calls for ABC NOT THE ATTORNEY. Please do not bash people when you are not clear who you talked to. The attorney only gets involved if litigation is planned or is initiated. I have talked to Mr. Nauseef and he is professional and courteous. Thanks!

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Bridgette Winford
San Diego, US
Dec 01, 2010 5:50 pm EST

I also, have had dealings with ABC Financial. I had a neck injury and was unable to continue my membership. My doctor wrote a letter to ABC stating I had a neck injury and he did not want me involved in a exercise program. This was in keeping with my contract, section 2. They said the doctors note was not sufficient because I was not disabled. Section two of their contract read "the term disability means a condition which precludes the buyer from physically using the facilites, and such condition is verified by a physician". My doctor's note clearly stated I was not to be involved in exercise program. My doctor suggested that Breathe Fitness and ABC Financial send me to a Independent Medical Examiner to evaluated my condition since they were calling my doctor a liar. Of course, they would have to pay for this themselves. It amazes me that the state and federal government has not gotten involved in the scams the financial services for these gyms pull. Do you know I tried to pay for a year up front and they wouldn't let me, they wanted financial information so they could continue to bill me. I feel sorry for everyone involved with ABC Financial. My husband is a big mucky, muck attorney in the corporate world and has gone through the contract and it is clear I have complied with section 2, yet they will not let me out of the contract, and continue to harrase me with e-mails and phone calls. I am an accountant and when people mess with my money, I go after them with every legal means in my power. I would advise everyone who has dealings with ABC Financial to hit them as hard as you can in the pocketbook.

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menage
Houston, US
May 01, 2010 11:43 pm EDT

I went to the gym and asked the gym rep to cancel my account because i was moving out of town. He asked me to proved him. I told him that my company is taking care of everything and that i have no proof. I just left town and stoped going.

I called my bank and asked them to stop paying.

I am getting calls from ABC fin. everyday. I get around 15 calleds a day. The ABC fin representative said that the club will denied my membership if i dont pay. I say OK.

I still get calls from ABC to pay. I just dont answer.

I want to know what happends if i just dont pay. ?

Do someone knows?

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other angry customer
Wallace, US
Oct 14, 2009 3:09 pm EDT

I totally agree with angry customer. Robert Nauseef is a royal ### who should have his liscense stripped from him. Or does he even have a liscense? By the way he talked to me on the phone, you'd think he wasn't a lawyer, just some kid who was picked on in school so he takes his anger out on all the helpless debt-payers who talk to him. I asked him nicely about my account and he said, "Woah, woah, woah! Stop right there! I didn't understand a word of what you just asked me!" and the conversation ended with him hanging up on me! ABC financial is crap! Just look at all the complaints about them. They don't even know what they're doing. When I called ABC to get the situation handled, they said I should call the gym I placed membership with and get it from them. When I called the gym, my information wasn't there! It was sent to that corrupt law firm in North Carolina where you're treated like a dog because of a measly $500 dollar debt that is going to put Powerhouse gym out of business, right? I have accepted that I owe that debt, but of all the debts I've ever had to pay, I've never experienced anything quite like this. Most companies will say, "Hey, you're actually going to pay your debt, lets make it a little easier on you and knock off a little of that debt!" I moved away for college and couldn't attend that gym anymore. And I only went to the damn gym 5 times and now I'm being charged for the rest of the 2 years that I never attended! I know you still have to pay even if you don't attend, but do they believe in cutting someone a break?

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PatriciaA
Sherwood, US
Sep 30, 2009 10:06 am EDT

I'm so sorry you lost your job. :-( I'm afraid you don't understand the position of ABC Financial however. We are hired by gyms to handle their billing. We are not able to cancel / change the contracts that were signed by the member and the gym. Signing a gym membership is not much different than buying a car. If you don't use it, you still need to make the monthly payments.

When the gyms get members, that is the income that pays for their facilities, repairs, salaries, etc. If people cancel prior to the end of their agreement, it will hurt the function power of the gym. I understand your situation also. Please remember to read all agreements before signing them and take into consideration that your own personal situations may change.

Do no take out the situation on the reps that take the calls. They have to work so hard and are only enforcing what your signed agreement states. Also, ABC does not turn anyone over for collection. They only handle billing.

I wish you better luck in the coming year.

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10:10 pm EDT
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ABC Financial Services refuse to remove unauthorized charges

I cancelled my gym membership with Gold's Gym in Sparks NV in April of 2009. ABC Financial continues to bill me because they SAY they cannot stop billing me until they receive authorization from Gold's Gym. Both parties say it's the other one's responsibility. I have filed complaints against both ABC Financial and Gold's Gym with the Better Business Bureau.

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ABC Financial Services over billing

Trying to cancel a membership with Gold's Gym (or the parent company ABC Financial) is a chore at best. The practice of allowing you to get a membership for a year paid up front then they threw on an extra 6 months. WOW, what a great deal... Until you try to quit.

What kind of scam says that the only way to cancel your membership is to write a letter and send it to somebody (certified so that it can be verified). Wow a phone call and an e-mail won't work in the year 2009?

You'll understand why when you look at ABC Financials mission statement:

"Our company mission is two-fold: to be the resource for cutting edge technology in the health and fitness industry, and to collect the most money from the most members, every day."

This in alone tells you why you can't cancel your membership in a timely manner.

When we called ABC Financial, thier "Customer Service Representative" told my wife that they e-mailed her, unfortunately he didn't account for her not having a job since 2/2009. Because the e-mail would have bounced back. Then of course the "Customer Service Representative" manager told me that it doesn't send reminders to anybody very often. (What is very often?).

Not only that but the local Gym added on an additional month to our contract due to a promotion with our company. ABC Financial didn't have the updated paper, however our local Gym did.

I plan on fighting these charges with our credit card company and will be contacting the BBB both locally and nationally. If I have to pay the money (which coincidentally our monthly charge went from $42 a month to $65 a month roughly a 150% increase.

I urge everybody who has to deal with these people to fight them and make them spend $100's for every dime they recoup.

As for people who are looking at Gym's please investigate and stay away from ABC Financial, Gold's Gym and all the rest that they own.

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WirelessMike
Escondido, US
Aug 10, 2009 5:55 pm EDT

Here is my story:

I have made 5 phone calls to their customer service since late May concerning my cancelled membership and yet they continue to bill my credit card.

I was a member of Escondido Workout on 409 W. Felicita Ave in Escondido, CA, since January of 2003. I went to the gym one day in late May and it was gone - literally – the building was completely empty and a “for lease” sign on the building. I went to another gym to see if I could find the owner to cancel my membership and the person there told me I could continue going to their gym if I wanted and they would transfer my membership. I told them no thanks; their gym was 10 miles from my house and was not the kind of facility I would ever want to join. They gave me ABC's phone number and said ABC would make sure that the membership was cancelled and not transferred to them. I then called ABC and the person I talked to said they would take care of it.

However, on my next credit card bill, I was billed again by ABC. I called them on 6/15 and the person I spoke with apologized and said it would be taken care of and my June billing would be credited. I asked for a reference or cancellation number to be sure, and she gave me #208358.

Then I received my July billing and I was again billed by ABC. I called ABC on 8/3 and went over the whole situation again with one of their service reps. She said that the only way I could cancel is to go to the club and submit a cancellation directly with them. I tried to explain to her AGAIN that the club doesn’t exist anymore, that is why I cancelled. And the previous two times I talked to ABC they said they had taken care of it. She said she didn’t know what to tell me, so I asked to speak to the manager (Margaret). I explained the situation again to Margaret and she said she would take care of it and be sure I was credited for the last billing. But she said she had to email the club to verify it and then she would call me the next day. I asked her how she could contact the club SINCE IT DOESN’T EXIST ANYMORE and she said she had to do some verification but promised to call me back the next day. She did not call me back. I waited 3 days and then called again on 8/6. I spent considerable time with another representative going over the same old story. She said at one point that my membership agreement stated that if the club transferred my membership to another club within 10 miles, that I had to go to the new club and couldn’t transfer. That is totally bogus; I have the contract in front of me and it says no such thing. In fact, under Membership Cancellation, it says that I “agree to give notice at the club of enrollment” which as I explained several times no longer exists. I asked to speak to Margaret again and the rep said she wasn’t available and put me through to her voicemail. I left a detailed voicemail asking why she didn’t call me back as promised and to please do so as this is now bordering on fraud in my opinion. She has not returned my call.

In addition to my many phone calls, I have now sent an email and a fax demanding that they cancel my membership and refund my prior billings and have received no response from them.

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ABC Financial Services billing

I cancelled my account with Anytime fitness but because of fraud on my credit card, my final payment wasn't made. I called to make a payment over the phone and these crooks billed me a late fee of $19.50, half of which they would agree to credit back, and then a $5 processing fee to take my payment over the phone. But because my account was closed, I couldn't avoid their $5 fee to make my payment. This company is a bunch of shysters. If I join another club someday, and ABC Financial is involved, I'll walk away and the club will know why.

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thatchman1
, US
Mar 11, 2010 7:46 pm EST

This company has been an arm wrestler when it comes to resolving billing issues. This company auto debits my monthly gym membership fee. Early this month my debit card was compromised, the bank cancelled it and replaced it. There is no easy way to approach, fix and resolve this issue with this company.

The auto debit attempt occurred before I had a new debit card. The company also waited 9 days to tell me that their debit was unsuccessful. Upon receiving an automated call from "ABC Financial", I contacted my local gym to ensure this was a legitimate call, being that ABC, Inc sounded like the most generic name and would be perfect for a scam.

The same day I called ABC to give them the new debit card number. I entered it in the automated billing system, and checked my balance and billing history.

1. The automated computer system told me I had no billing history
2. The balance due was $20 more than I suspected it should be.

Having a perfect credit history and with them, I contacted a person who waived the $20 fee (supposedly), confirmed that my billing information was updated, and said the next bill would auto draft the next day.

The next day I got another day from the automated computers system. It seems that my auto debit didn't happen properly.

I called the company again, spoke with a person, and was told that I would have to pay a $5 fee to make a payment over the phone. Given that I'd had the fee waived and updated the information, this seemed ridiculous. They told me I could pay the balance online at abcfinancial.com with no fees, so I hung up and proceeded to register at the website.

The website would not accept the account number that ABC had given me over the phone just moments earlier. So I called back in.

Upon calling in, I was told that the auto debit was set & ready to go the next day. I still haven't seen an attempt on my card.

The same day, I received a letter from ABC. essentially reiterating the problem they took 9 days to report to me, and as well, adding some very nasty verbiage at the end referring to the "unpaid debt". Certainly not a customer service friendly company who is appreciative and respectful of customers, by any means.

Upon calling in again, the amount I owed went from $34.xx to $74.xx. I was told that they were now billing me for two months, though next month's payment isn't due until April 1st. This makes no sense whatsoever.

I can't believe that debit cards never expire or get compromised and replaced. I can't believe that this is an abnormal occurrence for this company. I can't believe how incompetently their systems have handled trying to update my billing information, have an accurate amount listed as what I owe, and the ability to draft it and correct the issue.

If they'd stop making phone calls and sending letters for a moment and focus on making their systems work better, they could save a lot of money on the phone calls & letters. The people who answer the phone were ok, but the system is incompetent.

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LatitudeAdjustment
, US
Jul 11, 2010 8:16 am EDT

ABC Financial = "Predatory Billing" These guys are definitely bad news. You cannot cancel your gym membership via the club or over the phone. To cancel membership requires a written letter and 30 days to "process". I wrote a letter as instructed stating my reason for cancellation. When my local post office saw where my letter was going they recommended sending it return receipt. The fact that the post office is aware of the business practices of this company should be a clue. I did eventually get the receipt but the membership was not cancelled. I finally changed my credit card account number to stop the automated payments. Of course I had to change the number with all the other accounts that bill against my card. Now the ABC billing machine is sending the bills to my home. This week I will be filing a formal complaint with Consumer Affairs and with the Better Business Bereau. I am also considering legal action and potentially a class action suit.

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B Collins
Newnan, US
Jun 10, 2010 8:22 am EDT
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After finding Alex Mena's responses show up on multiple complaint sites, I called him about the problem we were having canceling 3 accounts. This was after I had a very hard time with ABC's customer service. I must say, Alex was very helpful and got things resolved to our satisfaction right away. In fact, he got us a month's charges refunded.

Mr. Mena is an asset to ABC Financial, and they need to hire more people like him. The funny thing is, I don't think that's his primary job, but he does customer service better than the folks in customer service.

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Alex Mena
Sherwood , US
Apr 21, 2010 9:12 am EDT

We regret to hear that your experience with ABC Financial Services was anything BUT Fast and Friendly. We are aware that each individual situation differs from the next, however, all consumer concerns are taken very seriously and we would like the opportunity to review your situation and thoroughly satisfy your needs. We pride ourselves in providing excellent customer service and would be happy to rectify any inconvenience this may have caused you.

Should you have additional comments you would care to discuss, please email memberservices@abcfinancial.com.

Alex Mena
Consumer Relations
ABC Financial Services, Inc.

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thatchman1
, US
Mar 12, 2010 6:02 pm EST

A day later, ABC did finally debit my account, but for $9.50 more than they agreed to the day previously. It seems after waiving a $20 fee because I had perfect payment history with them, they tagged on another fee of $9.50 before they charged me.

Shady practices, indeed.

Another phone call in, and allegedly this amount will be credited to my next month's bill. We'll see...

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tptools
Fort Collins, US
Sep 28, 2009 4:57 pm EDT

Come on here people! ... get real!... If I am having my car payment automatically taken out of my checking or savings account at Bank-A Inc... and latter I decide to move my checking and savings accounts down the road to Bank-B Inc. and I don't let the Finance Company that gave me my car loan know anything about this.. Come on!
You folks just want to have a face or place to blame, other than yourselves, for your lack of responsibilty and accountability. We all make mistakes and forget things that have adverse affects, but the wise person realizes this, and by doing so lessens the chances of it happening to THEMSELVES again..

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tptools
Fort Collins, US
Sep 28, 2009 4:56 pm EDT

Blaming the Club or ABC (billing Co.) for what you state is "Credit Card Fraud" on behalf of some crook somewhere out there, is completely rediculious. I am surprised you don't try blaming the Owners of the club you joined for taking part in the credit card fraud as well.. You are rediculious. Place blame where it is due... and that is with the actual crook(s) that performed fraud on your credit card, along with YOURSELF. You yourself hold the FULL responsiblity of notifying any automatic withdrawal's or EFT agreement companies (ABC) that your credit card was cancelled or compromised... News flash!: That is YOUR RESPONSIBILTY... or do you expect your banks, mortgage Co.'s, finance Co's. or ABC or the club to have psychic people on staff constantly plugged into your world!... Your complaint is unjustified and merely a frustrated rant with your attempt to blame someone other than yourself, or an unidentifiable crook that compromised your credit card.. I agree with the above "Pay as cheduled and on time and all is good." and if you know your credit card or checking account has changed in ANY WAY, take some accountability and notify the seperate billing CO (ABC)... of this ... That is unless you are just trying to get out of your contract/membership or a last payment, I suspect the case is here.. Kudo's to the club or the finance Co. for crediting back half of the late/insufficient funds fee to this person when you didn't really have to.. Sounds to me like you are a "Stand-up" Company... I don't know of any other finance companies or banks that would do that.. As far as the person above that "Renewed their Bank Card"...You did more than just "Renew your Bank card", that you are not letting us know about here... You had to change your account number and/or routing number as well for it to possibly bounce back from the billing company... and you obviously failed to share that info with your billing company (and us in this forum)...Nice try but you are being rediculious as well.

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Complaint should be removed.
Lake Tapps, US
Sep 16, 2009 12:58 am EDT

I agree... I hate the high charges for late fees.

If you are late making a mortgage payment, car payment and/or call to make your utilities payments over the phone by credit card = they will charge phone convenience charges and/or late fee... But thats 'ok'?

C'mon... EVERYONE has the fees you speak of :)

GOOD NEWS... Pay as cheduled and on time and all is good.

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chad4089
middleburg, US
Aug 11, 2009 6:20 pm EDT

I recently renewed my bank card, which disable anytime fitness' ability to collect their monthly fees. I figured this out after only being 2 days late. WHen I called to clear up the matter, they tried to charge me a $20 late fee and a $5 "convenience fee. I argued my point and had a heated discussion with their collection department, after which all fees were waived. I think these types of business practices should be made illegal. There needs to be better protection for consumers and common sense installed into our financial systems.

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ABC Financial Services membership cancellation

This is a letter I recently submitted to ABC Financial (I will keep you posted on outcome):

I have been a member of Work Out World - 50 Warren Street, Randolph, MA. 02368- since 7/2/07. ABC Financial has been debiting my account $39.98/mo. I have honored the 2-yr. agreement. The 2-yr. agreement/membership expired on 7/2/09. I called your customer service line last week and was told by one of your reps - Ashley - that I had to go into the WOW and speak to the manager for a waiver. I did as instructed on 7/9/09 and the manager and I both signed the Request for Membership Cancellation form.

The manager there (first name Vasilios) told me that I now needed to call your Cus Serv # again to tell someone at ABC Fin. that I have the signed waiver. This evening I called and spoke to a person who claimed to be a supervisor: Margaret O'Nick (X. 1527) and to her "superior" Jodie Hightower (X.1523)

I explained to both the aforementioned ladies and to the rep that initially received my call, that I had been laid off for almost a year and that I nor my wife have been using the gym. However, I had been (and still am) getting my account debited $39.98/mo. I realize that I signed the contract, which is why I have been honoring the agreement. I do recall receiving a letter from ABC Fin/Wow stating that if I have been laid off and/or receiving unemployment benefits that I may have my membership cancelled. It also stated that I would have to submit proof of unemployment or something to that effect. I can provide all necessary documents to prove that I was unemployed. Again, I decided to continue to honor the agreement, even though I, nor my wife, were using the gym.

My account was debited already for this month, and I am being told that I will still be charged for August! This is unacceptable. My only request is that you please do not debit my account anymore! I have not used the gym, in part, due to mental and physical fatigue which accompanies financial hardship from being laid off from work (not to mention facing foreclosure on my home). I had been looking for work all day everyday, while my wife stayed home to care for our 3 children.

After speaking to Margaret O'Nick (x.1527) at length, I was told that I will still be charged the $39.98 for August! She also stated that if I fax over the request that there was a 92% chance that nothing will happen! She went on to say that I should mail the request to your PO Box address. I hope that I don't have to go any further than this email/fax to get this issue resolved amicably. I am not asking for much, I have already lost out on money and ABC Fin/WOW has gained out of this deal since my wife nor I have used the gym in months.

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AD2010
Newport, US
Oct 09, 2009 9:46 pm EDT
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I'm with you partner. The same thing happened to me. It's unbelievable.

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ABC Financial Services billing

The golds gym i attend the highest priced gym in my area, FYI runs its billing through ABC financial services. I had lost an old credit card and gone to the gym to register a new one, however it did not go through. ABC Financial then put a block on my card and i have been unable to contact them, nor have i been able to register on their website now i face additional charges. I feel as though this is an unfair business practice.

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Queen0687
Yakima, US
Jun 24, 2009 9:32 am EDT

i don't think it would be ABC that put the block on your CCD. I would think your bank put that on your CCD. ABC collects my monies for my gym membership and I have never had an issue with them. True enough the hold time is crazy but when your on hold and you hang up and call right back then your pushed further down the line. I think ABC is an AWESOME company compared to previous billing experiences.

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ABC Financial Services unapplied payments

I have an auto payment setup plan for knuckleup fitness center. The problem is that after a phone call to ABC Financial Services which took about a 20 minute hold before even speaking to a representative, I was assured that the matter would be resolved when the system updated . This first call was in February. However this month I received another statement that said the payment had not been received, even though my bank statements show that it was cleared on Feb. 2, the same date as the membership payment was received which they do credit to my account. I called again tonight after about 15 minutes of holding I was told that they still show no credit of the payment and was told that I would have to send a copy of my bank statement to prove that I made the payment. My bill was paid on time. Now I have to go out of my way to copy my statement, write a letter explaining what their mistake was, stamp it and mail it to them. No wonder so many customer service representative jobs are being outsourced to other countries! This company needs to update their payment program and get better service representatives. This is the second time I have had a dispute with this billing company, no fault of knuckle up, but they need a billing company that is up to date with payments received. There is nothing more irritating than to pay your bills on time and have to deal with this sort of incompetence.

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Alex Mena
Sherwood , US
Apr 21, 2010 10:03 am EDT

ABC Financial Services regrets to hear that your experience with our organization has been anything other than satisfactory.

As a consumer myself, I understand the frustration in having to do additional work to demonstrate you have made a payment to your account, when everything has already been done correctly on your end. Each situation differs from the next, however, all consumer concerns are taken very seriously and we would like the opportunity to review your situation and satisfy your needs.

Please be assured our company will take the necessary steps to rectify your situation and aide in growing your relationship with KnuckleUp Fitness.
Should you have any additional comments you would like to discuss, please email memberservices@abcfinancial.com.

Alex Mena
Consumer Relations
ABC Financial Services, Inc.

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ABC Financial Services abc financial

I have been trying to cancel my membership at work out world gym for two weeks i have been unable to get through by telephone. I have been on hold sometimes for 30 minutes or more. Just want to cancel. financially hard times right now.

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Mason Morris
Jacksonville, US
Oct 28, 2009 12:14 am EDT

You have a responsibility to read before you sign on the dotted line. Yes it is frustrating that you cannot cancel for the reasons you thought, but don't just take the word of the club, read the print. Did you read your mortgage paperwork or your car note, there are stipulations in all contracts. ABC Financial is handling the billing for many clubs, they only enforce what you agreed to when you signed your gym contract.
It is always easy to state you could not get thru but companies like this have new integrated phone systems, not like years ago. You can leave a message if you don't have time to hold.

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complaintsrus
Sherwood, US
Apr 14, 2009 7:04 pm EDT

Read your contract to see if you fit within the acceptable cancellation policies (disability, relocation, etc...) Cancelling a contract just because you don't want to go/pay anymore is not a valid reason. I know for a fact that if the hold times are over five minutes when calling that company, it gives you the option to enter a callback number and hang up. The queue holds original place in line, and when your call would have been answered, the phone system will automatically call the callback number you entered. Easy peasy, no more waiting on hold.

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lori
Saint Paul, US
Feb 10, 2009 1:27 am EST

I have the same experience as you have. I tried to get hold of ABC Financial to cancel my membership of Anytime Fitness so many times, but I could not. Then I sent an email few times. Six days after, I got an email that I could not cancel no matter what reasons except "relocation" and "doctor's documentation", which is not acceptable and fair. I just want to CANCEL. The officer of the fitness center did not mention anything about the cancellation.

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ABC Financial Services fraudsters and cheaters

I joined a Lady of America Fitness center with a 1 year contract. Along with the 1 year, there was an additional 2 years available for renewing at the same price. After joining, I read some bad reviews on this site, or one similar about National Fitness (the previous company name that handled the gym's financial stuff) and the problems that people were having when they tried to cancel, and not renew, after their contracts were up. So, when my year was over, I sent a written notice of non-renewal. I sent this letter CERTIFIED, so there was no question down the road. Oh, but was I wrong! They have tried to get around this in every way possible. I have had to EMAIL bank statements proving my EFT withdraws from my account, because they have no records showing I paid the dues for 12 months. Well, if they are doing automatic withdraws, isn't it their responsibility to take the money? So, the emails were somehow never received, so I then FAXED over copies with, again, another request for a cancellation confirmation letter. I then receive, not a confirmation letter, but an email stating the EMAIL I sent could not be connected with any of their accounts, and asked if I would AGAIN send my account number with the bank statements (FYI:my member number was in the subject line of the email). So, this I did. I actually sent this email repeatedly, about 5 or 6 times. Waiting patiently for my cancellation letter, I decided to check my bank account, and sure as ###, they EFT'ed my account for a 13th month! At this point, I am getting ready for battle. Please do not do business with ABC Financial or National Fitness. They are scammers! I will also be going to the gym and making this public knowledge to any prospective gym goers...you bet your ###!

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Brenda Chalk
Sparks, US
Jul 27, 2009 10:14 pm EDT

Everyone file complaints with the BBB!

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ABC Financial Services scams, late fees

Yes I am having a problem with ABC Financial Services, Inc. late fees, unable to quit Body Xchange Sports Club. The membership was bought for my son. My son unable to go to the gym. I also had my credit card stolen. I canceled the card and for got to notify the gym. For November 24, 2008 a charge of $27.00 past due then a late charge of $9.50 then service charge of 19.50 for a total of $56.00 dollars. I call ABC financial on the phone to get out of the contract was $159.00 (the contract ends in either march or february) I stated I wanted to see the billing on the contract and the person for ABC Financial state to go to the web site. The web site was useless. I was unable to pull up any info. The ABC Financial person also stated part of the $159.00 was for gym up keep and a automatic renewal service charge. What's up with that. The only way to get the automatic renewal was to go get a cancellation form from the gym manager. I will try that to day and add to the complaint later I also thing that a law suit against ABC Financial Services would be a good ideal...I will also make sure to check on any other contract company on the web before I do business with them...kay...

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Davzadm
Oldsmar, US
Jul 27, 2009 5:27 pm EDT

I totally agree with you and I'm middle of the same process will update you within a week as how it goes.

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Kumar
Des Plaines, US
Feb 03, 2009 10:56 am EST

I've a probelm with ABC Financial. I moved to Philadelphia from Chiacago and called ABC to cancel my membership in October. They asked me to send a postal mail along with a proof that I moved and that too they need a notice of 60 days. I sent a postal mail requesting them to cancel the membership along with a utility bill. But in January I saw ABC still charging my bank account. I called them up again to find out that they haven't received the postal mail. I was shocked and this was a clear sign of Rip off. Al the major banks, credit card companies work through phone either to cancel the account or to open an account. ABC has a clear strategy to exploit as much money as you can from a customer. If anyone is up to sue this company then I'm in.

kumarforyou@gmail.com

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lifestylist
, US
Jan 22, 2009 9:47 am EST

ABC Financial is a total scam, their mission statement is to get as much money out of clients as possible daily, their fees are ridiculous, worse than loan sharks! The manager at Golds gym says there is no problem with my membership and I am up to date, and she has had similar problems with other members, but I have been harrased and hassled by numerous letters threatening collection and recorded phone calls as they try to collect from my membership that is current but I am trying to cancel and not even listening to manager who is involved. I am ready to take to news, report this scam and sue this company, please contact me if you also wish to sue, at lifestylist@live.com

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ABC Financial Services - golds gym cancellation

All I wanted to do was join the newest workout club in town. I did not realize that I should have consulted with an attorney before signing on to join Golds. Seven months latter my financial situation has changed and I've had to make some difficult but necessary decisions with my finances and budget. Also to be honest the quality of the club and their...

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ABC Financial Services scam and cheating

My daughter and I have a gym membership and the payments go to ABC financial. Mine is taken out through my credit card, I pay my daughter's with a check. I am receiving letters the last two months that I have not paid August's, and September's dues. They state in letter that it is a collection letter. I sent a copy of my August check and now they say my Sept and Oct amount is overdue and I have sent them. I am getting very upset over this and will call them again I did talk to them before.

I do plan on canceling my membership, both of ours due to this issue. I am also going to let the gym know the problems. They are dealing with a very unscrupulous company. I would advise no one to sign a contract if they know ABC is involved. I am just hoping to get this matter settled.

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helpingthescamed
, US
Mar 29, 2012 9:12 am EDT
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I totally agree. The BBB they do not care about! It is most important to contact the state attorney general, it is easy to do just go to their web site and fill out a form. They say that gym memberships are their biggest complaint.

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pacitizen
Harrisburg, US
Mar 22, 2012 12:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I advise you to get everything in writing, send certifed letters, and don't trust a word they tell you on the phone. They will lie about not receiving cancellation notice, and continue to charge you month after month. File complaints with the BBB, state attorney general's consumer affairs division, or contact an attorney. This company has very deceptive business practices.

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ABC Financial Services unable to cancel

Warning! Warning! Warning! Warning! Warning! Warning! Warning! Warning!
According to abc financials rules, to cancel myh membership I had to send a certified letter requesting cancellation. I did this over three months ago. Monthly fees continued to come out of my account. I contacted my local gym and explained my problem. The manager asked for my proof that I sent my certified letter and he would get the problem solved. Gullible me! I gave him the green card and waited for a call. Finally tired of waiting I called the gym and find the guy does not work for the gym anymore. I got a call from golds in a different town and was told that without the proof (the proof I gave to my local gym) they cannot cancel me! Now I have to resend the cancellation 'request' and wait for yet another payment to come out of the bank and pray that it really will be cancelled this time.

Save yourself the problem and sign up somewhere else!

Warning! Warning! Warning! Warning! Warning! Warning! Warning! Warning!

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ivanaw
Palm Springs, US
Mar 18, 2009 4:32 pm EDT

I am experiencing the very same problem! I cancelled in November and I am currently still being billed! Worst Gym in the world!

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Jo
,
Oct 29, 2008 9:17 pm EDT

GOLD'S GYM WARNING! THINK TWICE BEFORE SIGNING UP
I am currently going through the same thing. I have been unable to cancel my membership with Gold's. WARNING: READ THE FINE PRINT ABOUT AUTO RENEWAL! I fulfilled my 12 month obligation in June of '08 and I am still getting billed, even though I have sent them a cancellation letter months ago.

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ABC Financial Services - scammed

When I was unable to make my payment to ABC Financial for my gym membership at Fitness Edge, I called to cancel due to financial hardship. They instructed me to call ABC Financial to cancel my membership. Which I did and was told that I would need to pay my past due amount and that the membership takes 30 days to cancel and it must be in writing and that I...

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ABC Financial Services cannot cancel membership

I have been trying to cancel my Golds Gym membership for the past two months and have been unable to. They asked me to send a written request to cancel my membership using certified USPS mail. I promptly did so. Now after a month, my membership has still not been canceled. The reason I am canceling is because I have moved and there is no golds gym near my new house. Rest assured I will never (ever) be going back to Golds gym again. They are still sending me letters to update my billing information after my request to cancel my account. My Wife got a letter stating that her membership cannot be canceled at this time without giving any reasons!

This is a scam of forcing people to continue paying their membership fees long after they have requested to cancel. BBB should look into this practice because this is borderline fraud and is causing a lot of consumer frustration. Me, my family and anybody in my circle will never be going to golds gym again in out lives!

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Adi La
Abbotsford, CA
May 10, 2023 8:06 am EDT

ABC fitness is a scam they charged me double twice claming it was legitimate they charged 37.50 twice when that happens a refund needs to happen and they can’t admit that they made a mistake now they want me to pay 61.99 to leave that’s really crazy because I canceled because abc fitness is very frustrating people

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Sean Owens
, US
Apr 24, 2023 6:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm moving out of state -- I just simply want to cancel my gym membership. They made me send a student schedule and ID. They still denied me the right to cancel my membership. I'm in shock -- this company is ridiculous. Not to mention it takes 30 minutes to reach an agent because their phone prompting system is completely BROKEN.

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Ronald, Jawanna Snoddy
Tulsa, US
Apr 23, 2014 9:28 pm EDT

I spoke with young lady this evening and paid what was past due on my account in order to cancel services due to shoulder and back problems, my account number is [protected] and live in Tulsa Oklahoma my phone number is [protected], having trouble trying to find where your cancellation contract is, it is very upsetting not knowing if this will do as a legal cancellation contact.

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Brenda Chalk
Sparks, US
Jul 27, 2009 10:12 pm EDT

This is exactly what I'm going thru with ABC Financial and Gold's Gym.

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Sunny Winthrop
,
Jul 17, 2008 1:12 pm EDT

I canceled my account in May due to moving from Boston area.

My account was on freeze while I moved, then could not find another WOW.
So, I called ABC, and spoke to Adrienne on 5/28, was told that I had to pay full month to "unfreeze", then was charge 5.00 for the last month,
I agreed to that, but now I find that I am still been charged 5.00 and that my account was never closed.

All the papers were already processed and signed personally in the Norwood, MA WOW. Candy told me that all I had to do is call and terminated if I did not find a new place.

I am very upset and ask you to look into this matter.
MY acc. # [protected] At that time my phone # was [protected]
I lived at 10 Tappan Street, Boston 02131.

I will be force to call my credit card and tell them not to pay you, if I do not hear from ASAP!

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