Menu
ABC Financial Services Customer Service Phone, Email, Contacts

ABC Financial Services
reviews & complaints

www.abcfinancial.com
www.abcfinancial.com

Learn how the rating is calculated

4.1 118 Reviews

ABC Financial Services Complaints Summary

92 Resolved
26 Unresolved
Our verdict: You can expect a very good level of service from ABC Financial Services. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Verified
The authenticity of the customer service contact information for ABC Financial Services has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of ABC Financial Services. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

ABC Financial Services reviews & complaints 118

Sort by:

Newest ABC Financial Services reviews & complaints

ComplaintsBoard
L
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABC Financial Services - Scam

I moved over 300 miles away from my gym. They told me they cancelled my account and I was fine. $120 in charges showed up on my card down the road, and I'm due for $40 more before my official cancellation letter goes through. I moved into my sister's house because I developed an auto immune disease and can't work or even really get out of bed and eat food...

Read full review of ABC Financial Services and 9 comments
ComplaintsBoard
K
11:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABC Financial Services Fraud

I started a gym member ship in the middle of 2012. In december I called the gym to cxl it. I was told in my contract that I could cxl with a 60 day notice. ABC disputed that information and the person that I spoke to was very rude. I told them to cxl THEN I called my bank and reported my debit card stolen so they would issue me a new one with a different number. Now 4 months later I just got hit with a $250 debit card transaction from ABC. I called my bank and they are confused as how ABC was able to make a debit card transaction with MY NEW NUMBER. I have never given them my new number. I have since closed my acct with my bank and opened a new one. I have also cxl my debit card. When I called ABC they told me that they had every right to debit my card b/c of the contract that I signed. Apparently they have NO record of my call to them asking to have my contract cxl back in December. My bank is going to refund me my money but I will telling everyone NOT to use that gym. I live in a small town and word will spread like wild fire that this company will screw them out of what little moeny they have. Ppl will steer clear!

Read full review of ABC Financial Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Non-cancellation

After telling ABC financial that my fitness contract is expired, it is NOT an Auto Renew account, and countless phone calls to both ABC Financial and Endurance Fitness center, They are still trying to bill me for the membership.
They refuse to stop regardless of the contract details.

Read full review of ABC Financial Services and 3 comments
Update by Sarahssmiling
May 14, 2013 5:33 am EDT

Yeah, someone called me... pretended to talk to the owner. Said they would fix it... then continued to send me a bill anyways.
The member number is 39896. North muskegon MI club. Nellie Tobey. And since the club is closing, maybe they should stop signing people up for contracts huh? My contract exhausted in January 2013. thanks.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
J
J
JoeKay
, US
Aug 23, 2013 6:34 pm EDT

You mean to tell me you haven't looked at your credit card and bank acct activity in how long? I got news for ya...how do I put this...kiss that money goodbye. P.S. Don't bother with an attorney. You'll have no way of proving anything. That's the way these shysters work. Read my previous post above.

S
S
surrs
Matherville, US
Aug 23, 2013 12:43 pm EDT

I had called abc financial years ago after noticing debits from them on my checking statements. I assumed it was taken care of. Recently I was reviewing credit card and bank statements when I noticed charges on both. One is from the gym my husband belongs to now, and for many years after quitting Ultimate Fitness membership. I can't believe I didn't catch this years ago but thought one had replaced the other. Anyway this means abc financial actually owes me thousands of dollars for continuing to charge me. We have been paying $408 per year ($34 per month) for at least 5 years if not 6-7. What is the chances of getting that reimburst? That would be a minimum of $2, 040!
Does it take an attorney to fight this for us?
Darin and Lynn Surr (lynnsurr@hotmail.com)

R
R
RarelyComplain
Warren, US
Mar 07, 2013 2:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

Those shysters will continue to do so until you close that accout - the number to which you should have never given them. Never ever join a gym which wants your account number. Tell them forget it! This is a scam that many if not most gyms are using. And by the way, don't be suprised if they report you to the credit bureau - another way they shake money out of people. These gyms are nothing more than a mafia front. Stay away!

ComplaintsBoard
J
1:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Impossible

We have been trying to cancel a gold's gym membership for months and even sent the required 60 day notice letter by certified mail. They continue to do so. They do not listen and continue to give us a runaround. Very bad business ethics! Fair warning - stay away from any business that uses these folks which appears to be health and fitness clubs.

Read full review of ABC Financial Services
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
12:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Can't cancel membership

It is absolutely impossible to cancel your membership, even after your contract is up. They keep charging you and when you call, all you get is the run around. I will never use a gym that uses ABC FINANCIAL ever again!

Read full review of ABC Financial Services
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
6:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ABC Financial Services Cancelling membership issues

I never saw such a difficulties to cancel a membership from a company, they will evade you and do anything in they power to keep you from quick your contract in a easy way in order to keep charging a fee even after the contract is expired. Please read the "small letter" on the contract because if you want to ever quick, it is the most difficult thing to do. The customer service is REALLY BAD, I called six months ago and I was told that my contract was cancelled but they are still charging the fee to my account.

Read full review of ABC Financial Services
Update by Felix Lopez
Dec 13, 2012 11:24 am EST

It is incredible that I got and answer for this media faster than returning the message I left three days ago. The only thing I want is to terminate my contract..

Update by Felix Lopez
Dec 13, 2012 11:16 am EST

Yes I admit it!...But the thing is that it looks like the process to cancel the contract was designed to delay and confuse customers in order to keep charging the fee...I did all that the contract said in the "small letters" and still I am not out of it. The point is not "my ignorance", is the fact that ABC Financial have the most difficult process to terminate a contract I ever seem.

Update by Felix Lopez
Dec 13, 2012 6:20 am EST

Now I got a phone number when I suppose to call and let a message, the answer machine said that need to wait "two" business days.. Three have past so far...

Hide full review
ComplaintsBoard
S
11:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABC Financial Services Credit card overcharge

When I signed up with Retro Fitness with my credit card, I was assured that there would be no monthly automatic draw on my credit card. I could pay only for the time I wanted. Sure enough, when I needed to take a break from membership, my credit card was drawn upon automatically. I put a permanent hold on them with my credit card company and went to that gym to complain. I had to explicitly say that I was cancelling my membership. Since then, they've passed the last monthly charge to their collection agency, ABC Financial. Now, they've added a late fee because I've refused to pay this swindle. Stay away from Retro Fitness!

Read full review of ABC Financial Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
RarelyComplain
Warren, US
Dec 11, 2012 9:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Stay the he! away from any fitness center that requires a credit card or any other account information. They all do this stuff! If they require a credit card or account number to join, case closed, say "no thank you" and walk.

ComplaintsBoard
B
4:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Won't cancel membership

I was told when I started my membership at 24-7 Fitness Workout Anytime Gym in Hixson, Tennessee that the only thing that I had to pay was a monthly fee and that I could cancel at any time. After a year or so of joining, I noticed on my bank statement that I was charged fee of $48.07. I called ABC Financial about the fee and they told me it was a YEARLY fee on top of the monthly fee of $16.00. I made the call on July 10, 2012. At that time, I told them to cancel my membership. They told me nothing else would be taken from my account. In August, they took another fee out of my account. I called ABC Financial AGAIN and I cancelled my check card so they could not draft my account. They told me to send a letter to them. I told them at that time that I had FAXED a letter to them on July 11th and have a confirmation that the fax was received. They said they didn't receive it. I have confirmation. I received a letter from them last week (Sept. 18th) stating that I owe them a fee for September. I called them SIX times today because they kept putting me on hold and didn't come back to the phone! THIS COMPANY IS CROOKED! DO NOT EVER JOIN A GYM THAT USES ABC FINANCIAL OR ANYTHING ELSE THAT USES THEM FOR A PAYMENT AGENCY!

Read full review of ABC Financial Services and 1 comment
Update by Brandon Harris
Sep 24, 2012 5:25 pm EDT

I started a membership with 24-7 Workout Anytime Gym in Hixson, Tennessee last year. In July of this year, I noticed a 48.00 fee on my bank statement from ABC Financial. The normal fee is 16.00 per month. I called ABC Financial and was told this was a YEARLY fee. When I started my membership, I was told I would only be charged a monthly fee and that I could cancel anytime. When I was charged the 48.00 fee in July, I called ABC Financial and told them to cancel my membership. They told me that nothing else would be taken from my account. In August, they charged another monthly fee of 16.00. I called ABC Financial AGAIN to talk to them about the fee since I cancelled the prior month. They told me I had to send a letter to cancel. I FAXED a letter to ABC Financial and have a confirmation that it was received by them. I also cancelled my bank card so they could not take another fee. They DID NOT reimburse the fee that was taken in August. Last week I received a letter from ABC Financial stating that I owed them another fee for September. I CANCELLED IN JULY! THEY CONTINUE TO BILL ME AND HAVE NOT GIVEN ME MY MONEY BACK! I sent them an email last week, I called SIX times today, (Sept. 24th) because they would put me on hold and not come back, and they still refuse to cancel my membership! ABC FINANCIAL IS A CROOKED COMPANY! DO NOT DEAL WITH
THEM IN ANY WAY! I am going to report them to the Better Business Bureau.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
R
R
RarelyComplain
Warren, US
Oct 29, 2012 9:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never join any of these gyms unless they allow a cash as you go basis (which none of them do of course). They will bill you unitl that account is closed, or the credit card expires or that card account is closed. Or until you die, whichever comes last. And the slimes will deny that fact if you ask them at the time you are idiotic enough to ever join one of these outfits. They operate on the premise that mostly 20-somethings join and that age group is not known for having developed the habit of watching where money goes - especially with credit cards.

There is evidence that they are all owned by the same mob whcih means they can afford real good lawyers and can buck any charge of impropriety.. Sounds like you will have to close that account.

ComplaintsBoard
B
12:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABC Financial Services Cus ser

Abc financial is absolutely the worse company to deal with or work for. There goal is to beat people out of their money. I quit that job after a month. While i was there i cancelled memberships when customers called and requested to have service cancelled and the company threatned to fire me so i quit. They make you work extra long hours and pay you a salary of 9. 50 per hour to sit on the phone all day and take complaints from members that shld be upset then they make you stay past your required work time if the call volume spikes with no advance notice. . . Tht job is very stressful and tht place shld be shut down. Ive sent multiple complaints. Whn you call and ask for thier address they always give you po box 6800 sherwood, ar 72124 but they never seem to give you the correct address which is 8320 highway 107 sherwood, ar 72120 i say we show up in front of the building and go on strike until tht piece of sht is shut down completely. . . In the meantime continue to complain to your local gyms that will also make club owners think twice abt doing business with a horrible company such as this one

Read full review of ABC Financial Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
10:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABC Financial Services - Membership cancellation

It's real simple: The company won't allow me to cancel my membership. And they continue to charge me each month and threaten to send this to a collections agency. See me letter to them below @ [protected]@abcfinancial .com Dear Customer Care, With regards to account #[protected], please note that this membership will not be renewed. Back on Sept 2011, I...

Read full review of ABC Financial Services and 8 comments
ComplaintsBoard
U
3:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Canceling membership

I had my son in a Karate studio that you HAD to go through ABC billing to make your payments in order to stay in the classes. When we went to cancel our sons membership we gave notice to the karate instructor and was advised us to call ABC as well to let them know, after doing so we were hit with another months fee. When we called back we spoke to a very rude customer service rep named Sherry. She informed us we would need to send a written request and gave us an e-mail address to send it to. We did as she requested and 6 months later we are now being contacted by a lawyer who states we owe 270.00. I called and tried to dispute this letting him know we had sent an e-mail and had all our records. Though the entire call he continued to yell at me, refusing to listen to anything I had to say and at one point told me" This is what he has done for the last 13 years and he would let me know if I had a dispute". When I asked him if he was going to listen to anything I had to say he replied "everything you are saying is nonsense and that is why you are in the situation you are in" Are you kidding me who is this guy? After asking him several times to lower his voice and not to be so hostile or I would not continue the conversation he hung up on me. I was at my work place and had him on speaker so my co worker could hear how he was talking to me. NO ONE has the right to call and speak to you this way and I will fight this to the end! This guy was rude unprofessional and if he is a lawyer like he claims should be disbarred. I have also filed with the BBB and have called the Karate instructor to let him know what kind of company he has handling his clients. DO NOT SIGN ANYTHING THAT HAS ABC ON IT YOU WILL BE LEFT HOLDLING A BILL LONG AFTER YOU CANCEL! CHECK THE REVIEWS THIS COMPANY IS SHADY AND WILL SCREW YOU OUT OF WHAT EVER THEY CAN!

Read full review of ABC Financial Services and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
R
R
Richard p witwer
Denver, US
Sep 24, 2011 3:39 pm EDT

I have tried to cancel my membership with no luck after 6 tries. They say to e mail them but the web never goes to site where you can cancel. Customer service always refers to the site and will not help. What a rip off.

V
V
Vivita6933
Paterson, US
Aug 01, 2013 8:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a customer too fro achieve fitness, Abc charge me 9.50 in a late payment but then 19.00 dollars for a service charge ?which I do not know what service they are talking about. knowing that my account did not have money they process other payment of 21.39 dollars The y did not call me at all anytime that disgust me soo much that I am going to cancel my membership with the gym because in 1 month I just pay 88 and the whole year membership is only 213 Can u imagine how mad and sad I am and the reason why my account did not have the money is because I had and accident and my worker compensation did not went in on time after a month I just got the payment and as soon I got it they charge me the 88 dollars never renewing contract with this gym

S
S
Sophia Chavez
santa maria, US
Mar 04, 2013 9:34 pm EST

Sophia Chavez

Im canceling my membership because i work to many hours to attend.

ComplaintsBoard
A
10:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABC Financial Services Fraud

I received a bill in the mail from ABC Financial for membership dues and thought it was a mistake. I then received a telephone call from them and they told me they had bought my membership from Bally’s Total Fitness. On 3/16 I called to cancel my membership with Bally’s. They told me they would cancel my membership and stop drafting my checking account but they needed one last payment of $32.46. I gave them my payment and received a receipt in the form of an email. I received another email titled 'Updated Electronic Payment Plan Information'. Had Bally’s continued to draft my account for April and/or May it would have been an indication to me they had not canceled my membership. ABC Financial told me as of June 1st my membership was purchased and transferred to them and unless I had something in writing that I canceled my membership with Bally's they would continue to charge me. Otherwise ABC says they will cancel it but they will still charge me for the membership services. I canceled my membership and did not sign up or agree to transfer my membership from Bally's to ABC.

Read full review of ABC Financial Services
Hide full review
ComplaintsBoard
R
5:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Canceling

I wanted to cancel my membership and auto deduction with WOW and ABC Financial. Called ABC Financial and explained that my Health Plan would pay for my gym membership, but WOW was not included. The customer service rep said she would note all this on my account and all that I had to do was send them an email saying that I wanted to cancel. I did that and thought that was the end of it. They charged my account in February as they said they would because of the timing. They charged my account in March also and when I noticed it I called them back. I was told that they never received my email and there were no notes on my account about canceling. Again they told me to send them an email which I did, as well as a registered letter. So now they tell me that they will charge my account again in April because I did not give them 30 days notice and the charge will be $24.95, more than they had been charging me ($19.95/mo). My next action, after this complaint, will be to file one with the Better Business Bureau and the Attorney General's Office here in Massachusetts. If you are joining a health club make sure that they do not use ABC Financial.

Read full review of ABC Financial Services and 2 comments
Update by riy3rd
Apr 07, 2012 7:31 am EDT

Another chapter has been added to my problems with ABC Financial. I got an email from ABC saying that, because I was canceling my EFT, my new payment that they were going to deduct was now $24.99. My new payment for what? I canceled my membership at WOW back in February and so far because of ABC's deceptive and possibly fraudulent business practices, I will have paid so far 3 months dues for a gym that I do not belong to. My next step is to file a complaint with the state Attorney General's Office and with my lawyer.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
S
S
smlhx68
Chicago, US
Sep 05, 2013 9:55 pm EDT

I agree! I am in the same situation they wont let me out! I contacted them to let them know i wanted to cancel and they agreed but a month after i see that they still charging me! I been fighting with them for over 6 months, trying to get out and now they want me to pay those 6 months or they sending my account to collections! What kind of bs is this if i had already cancelled, they are trying to get me to paid or they will ruin my credit and they will never let me go. I will be contacting a lawyer. If anybody else wants to join me email me at smlhxoxoo@gmail.com

I will not let this crooks keep taking my money or any other hard working american!

K
K
Kathy from Seabrook TX
Seabrook, US
Mar 15, 2013 2:33 am EDT

I'm trying to cancel a membership that I have only had for a month. Technically two weeks because I had to pack up and move to another town due to losing my job. I joined Blast Fitness on february 4, 2013 and found out a week later that my I was let go from my job.
In all the hurry to pack and get out of my apartment I simply emailed Blast. They got back to me a week later and said contact ABC Financial via email. So I did and ABC had already charged me $20 for February plus $22 for whatever...not sure what. Now they are saying I owe them $54.11 for canceling!
How does that even sound ethical? I wasn't even there for a month! Now they say I need to give them the $54 or they will keep charging me.

I deleted my bank account but I'm terrified to call and give these people a credit card or my new bank info in order to just pay them off And get them out of my life! I'm afraid they will come up with some fraudulent reason to steal from my new account! How sad is that? One month ...less really considering I spent the last two weeks of february packing and moving yet I've ready given them around 44.00 bucks and they want another $54!

Thieves!

ComplaintsBoard
T
7:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Membership cancellation

My husband and I cancelled our membership in December 2011. I got a call yesterday that my account is going to be sent to collections because of lack of payment. Showed up at the gym and their General Manager, Melinda Rose said there was a glitch in their system and that they couldn't receive payment. Well that's because we cancel our accounts. She asked if we had documentation and of course we didn't because we did it over the phone. She said that our transaction was done with the old manager and that there was no way to contact her. Asked to speak to a higher authority, and she said there was no one higher than her...asked if she was the owner? NO... but no one else we could talk to. While talking to her she continued to roll her eyes the entire time. I asked her why my wife's account got cancelled and mine didnt? She said she could not look up that info for me. It is not right to do this to customers because they lost documentation and cannot manage their gym properly so they put the burden on their customers. When we told her to go ahead and charge us whatever was needed to close the account she said ok... asked for documentation and she said there is none?! How can she ask me for documentation when she stated herself that there was none? So I will be charged for 2 more months plus a $39.99 fee?! For a gym that I am not going to.

Read full review of ABC Financial Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
F
F
Foil
Manassas Park, US
Oct 11, 2013 8:54 pm EDT

Managers are ###s

ComplaintsBoard
P
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Gym membership

I signed up for a 3 month membership at Gold's Gym, which I assumed was going to expire after 3 months. Long story short, ABC Financial Services continued to take auto payments on my credit card, despite written letters. When I finally cancelled my credit cardto stop the withdraws, and stopped taking their repeated phone calls, they sent my account to collections. I paid the exhorbitant fees today to the debt collector, so that my credit rating will not be affected. I have asked for a refund.

Read full review of ABC Financial Services
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
8:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Fraudulant unauthorized renewal

I signed my son up for what I was told was a six month term of classes at Revolution MMA in Benton, AR in April of 2011.

I was never told that I was joining a "membership" or anything with regard a cancellation policy:. I was never provided with copies of the paperwork that I signed:.

My son attended classes until August of 2011 when my mother in law had a stroke and our caregiving duties made it impossible for my son to continue taking classes'. We agreed to continue paying through October 2011, because we felt that it was only fair, considering that we had signed an agreement for the six month term, . Furthermore, my son was scheduled for surgery in October 2011, & would not be able to continue training until January 2012".

So, we had already paid for TWO MONTHS of training that our son NEVER RECEIVED;. I advised Revolution MMA REPEATEDLY that we would not be returning to the gym, or signing a new agreement until January 2012. I spoke to a Revolution MMA representative in October who confirmed that I was "all paid up" & explained to him that we would be returning in January to sign a new agreement and continue training, which he agreed with.

Imagine my shock and surprise to find that I was charged again in NOVEMBER 2011. When I contacted Revolution MMA, I was told that, despite the fact that I had, on at least 5 different occassions, advised them of our intent NOT to return to the gym until January 2012, and the fact that they KNEW that our son had not been to class since AUGUST 2012, they "renewed" our membership without our consent because we did not provide them with WRITTEN NOTICE that we didn't want to renew.

Had I had a copy of the paperwork, or had anyone advised me at any point during any of the 5+ conversations that I had with them about our intent to discontinue classes from August 2011 until January 2012 that a Written Notice was necessary, I would have certainly provided it in a timely fashion in order to avoid paying for an additional 3 months of classes that we would not be getting.

I requested a copy of the paperwork that I originaly signed proving that I agreed to an "automatic renewal" after the initial 6 month period. Revolution MMA refused and informed me that I must deal directly with ABC Financial. This was the first time that I had even heard of this company. I contacted ABC Financial, explained the situation to them, advised them that I wanted to see a copy of my contract. They never sent one, but they DID forward my account to a collection agency who outsources their calling center to India or something, because I can barely understand what they are saying when they call.

BOTTOM LINE: AVOID REVOLUTION MMA AT ALL COSTS, & ANY GYM ASSOCIATED WITH ABC FINANCIAL

Read full review of ABC Financial Services and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
Z
Z
ZoisBbb
, US
Oct 22, 2013 11:27 pm EDT

I have the same problem. Haven't been to that damn gym in over 5 months and they keep trying to get my money after I told them I could only do it 6 months bc I was gonna deploy to afganistan. Told them I wanted to get in shape and therefore I could only do it 6 months. Told them like 3 separate times and ###s "renewd my contract" without me knowing and so I'm $600 short and they still want more.

J
J
JaredVoice
, US
Sep 01, 2013 12:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ABC financial has a bad reputation, but most of the companies that act as third-party payment representatives have a bad rep. When you complain to the original company providing services you get too much attitude and alot of nonsense about reading your contract thoroughly. It's not the martial arts contract, it's the payment fine print that has the issue.

If Revolution MMA knows customers will soon have a problem with ABC Financial, why not just find another company? Or better yet, accept payments at your location.

ComplaintsBoard
C
1:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Dishonest business practices

My husband and I had started working out at Anytime Fitness right after the New Year. Not long after, we found out the jobs we applied for in Taiwan came through. When I went to try and cancel my membership, they told me I needed proof that I was moving-no problem right? So I sent in my ARC (green card), my one-way ticket, and my lease agreement. (I only needed two of the three at most) It took them a week to respond to me telling me my lease agreement wasn't "clear" enough looking. I called and asked them why the other two forms of proof weren't enough-and they said they didn't have them. I checked my sent mail and saw all three had been sent. So I went back and resent a "clearer" copy of my lease agreement and called them again (With Anytime Fitness/ABC financial, you get charged your next month's dues and their stalling tactics were bringing me dangerously close to having to pay two additional months fees) They said that it could take them up to five business days to complete this-which would be two weeks after my additional e-mail. I also asked them at one point, why my ARC wasn't good enough and they told me that "because my ARC wasn't in English they couldn't understand it and it didn't count". I may be naive, but I thought the point of a green card was that it was generally written in the language of the country you got it from? Now I am left with re-emailing all of the information they lost again and will potentially have to pay two months of fees for a process that was started weeks ago. I am extremely displeased with my experience with ABC Financial and Anytime Fitness and strongly urge everyone to NEVER go there.

Read full review of ABC Financial Services
Update by ccrass
Feb 24, 2012 10:13 am EST

Yes, I am. After numerous calls to complain to the company, I finally got them to cancel my membership. Now lets just hope the charges stop or I will be back on here and have their number on speed dial again.

Update by ccrass
Feb 23, 2012 1:05 am EST

My husband and I are moving to Taiwan. So our green card (Alien Resident Card as they call it there) is in Chinese. Because Taiwan is the country issuing it, it is the langauge of the country. We no longer live in the U.S. starting March 15.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
7:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABC Financial Services Fraudulent charges

I cancelled an account 2 years prior to this company reinstating it without consent/authorization. They then proceeded to make fraudulent charges to my credit card that had been inactive for over a year. I found out about it when my mortgage company was surprised to see a delinquency on my otherwise good credit. This company admitted the mistake was their own, but did nothing to help me rectify the situation with my credit card or the credit bureaus. DO NOT do business with ABC Financial - EVER!

Read full review of ABC Financial Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
EUGENE PITTS
Charlotte, US
Jul 18, 2013 10:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is paperwork I'm sending for my wife and myself to cancellation of gym usage which we have not use since we got your services. I've had a knee replacement and had to go overseas for government duty. Thank you for your service.

ComplaintsBoard
J
2:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Scamming

I too have had a problem with abc financial. I joined the workout world in waltham, ma and when I joined I was told that because I lived far enough away from the club that there would be no annual contract. After my job transferred me to another location, I was unable to use this gym anymore. When I called abc to cancel my membership they told me that I signed a 3 year contract. 3 years! After some serious arguing she backed off and told me that it was only a 2 year contract. They said that I had a club close enough to me. The nearest club was 45 minutes away. I argued and they told me to use that club. I was extremely dissatisfied but waited until my 2 years expired. I called wow in waltham today to make sure that my 2 years was up and that I was ok to cancel my membership and she said that I had no contract and that my membership was month to month. So now I just paid 6 months of extra dues because abc scammed me. So I called abc to finally cancel and now I am told to send an email and that will notify them of my 30 day intent to cancel. So now were are up to 7 months of dues paid for a club that I can't even use. Abc financial is a huge scam. I will never use anything that is associated with abc and I can guarantee nobody that I know will either. The bbb is next on the list and will move forward from there.

Read full review of ABC Financial Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
A
A
Ashley Marie
coventry, US
Jan 23, 2012 6:36 pm EST

I have had the same expierence. I joined a new wow when it opened close to where i lived. I literally went to the gym one time then was involved in a car accident. I went to the dr and was told i am not able to be in a gym. I called to cancel and was told i had a one year contract that i needed 30 days written notice to cancel. I am mortified. In front of me is the exact paper i signed. no where on here does it state i am locked into a year. Now they are going to charge me 59.00 to cancel, 49.99 annual fee and 20.99 a month until they recieve my letter. I never in my life have been so ashamed of trying to join a gym. I was mis- informed and my ONE trip to this gym has cost me close to 200. All of my friends will also be cancelling memberships and i will be notifying the bbb as well. P.s abc's customer service is horrible!

ComplaintsBoard
B
10:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ABC Financial Services has left an official reply on this complaint.

ABC Financial Services Canceling membership

Back in september I went to the retro fitness of howell to cancel my membership because I was moving to florida, and do not use the membership. When I went in, they told me that it would not be a problem to cancel, I would just need proof of my new address, whch i did not have a problem with. I was just back up to visit for the holiday and I brought my cable bill which is proof of my new address. I went into the retro fitness and they right away began giving me the run around. They told me that I would have to contact ABC financial in order to cancel which is complete bs because right on retro's website, it says do not contact ABC financial to cancel, you have to talk to a club representative. I just want my membership to be canceled, I have paid for something for over 2 years that i have used maybe 3 times, and now that I moved, there is not a retro close by me. Retro makes it impossible to cancel your membership and because of this I would never join again, nor would I ever recommend anybody to join.

Read full review of ABC Financial Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
P
P
Paigespoetic
Toms River, US
Feb 28, 2012 12:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

I've had a similar issue with the Retro Fitness on 37 East. I have a medical issue, they said to cancel bring in a doctors note, which I did. I notice months later my bank account is charged 21$. I call and they said I would have to get a note saying I'm permanently disabled from a doctor or find someone to transfer it.
Bunch of crap. Then the lady told me that I basically signed a contract that is a legal document. So I'm stuck paying them until August. I agree with the person above, I will never join there again, nor recommend them to anybody. Their customer service sucks and one person says one thing and someone else says another. Very unsatisfied.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

ABC Financial Services contacts

Phone numbers

+1 (800) 622-6290 +1 (800) 551-9733 More phone numbers

Website

www.abcfinancial.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ABC Financial Services?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ABC Financial Services Customer Service. Initial ABC Financial Services complaints should be directed to their team directly. You can find contact details for ABC Financial Services above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ABC Financial Services. Discuss the issues you have had with ABC Financial Services and work with their customer service team to find a resolution.