LTD Commodities reviews and complaints 98
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scam charges
Orders for more than 2 or 3 items are shipped in multiple boxes, and then they throw in catalogs to bump up the shipping cost on those boxes. I have talked to customer service about this practice before and had limited results. I have asked for a shipping rate adjustment on my bill. If they will not, or cannot, I will be returning any boxes that contain catalogs when they are received. This place purports to save you money on merchandise, and then slams you on shipping.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam and cheating
I too, like many others feel like this company is intentionally shipping items ordered in many different shipments to up their profits. It's either that or they have shipping staff that could care less, not sure at this point!
I ordered approximately 68.00 worth of product and paid slightly more than half that for the shipping in four different shipments. This all happened after I received an email that all items but one would be shipped at the same time.
I previously ordered many items from LTD in the early 2000's and they would always give us shipping quote so we could send the full amount owed when ordering.
Now they use this lame brained excuse that they cannot calculate shipping charges in advance due to weight, size, and destination differences? This makes no sense when they were able to do these calculations when I first started ordering from them.
I do much internet shopping and this is the only company I know of that has this ridiculous shipping policy--it is for their own good not the consumers. With that said I will not order any more from LTD unless they change this and make me (consumer) aware of exact shipping charges when ordering their product.
I like many of their products but intend to protect where I am spending money needlessly. There are just too many businesses out there that will offer free or discounted shipping for good standing repeat customers, I will go there.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am also pissed by the shipping. i get tired of paying for everything separate. Harriet carter catalog has some of the same items as ltd and they list the shipping and they send everything together for one amount. I belong to a club and 22 of the women said they would order regularly from ltd if the shipping was different and so would i. I ordered 5 items some were on back order and some came. It cost me more for shipping than the items i bought. Other catalogs add them together its not because of price because you aren't any cheaper than others.
Dear Tamara,
I would first like to apologize for all the trouble you’ve experienced with us due to our shipping and handling charges.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know that on June 1st we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you contact me with your specific order information I may be able to help you further. Please email me at helpline@ltdcommodities.com.
I look forward to hearing from you.
Melissa Martinez
Customer Support Specialist
LTD Commodities
Hi Peter!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
I also have a hard time with LTD.
My Son Santos Robles is in Iraq and somebody is using his debit card to purchase item please cancel any order and take him off your list Thank you
my son Santos Robles is in Iraq and someone is using his debit card please cancel anything and take him off your list thank you
unauthorized charges
Purchased $107.83 worth of merchandise and LTD charged my account with $215.66 (twice the amount) and would not reverse the charge made in error. So instead of only paying $107.83 for merchandise, I paid double. I was hung up on, told they could not help me and now they have $107.83 of my money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Susan,
I can not apologize enough for the negative experience you had with our call center and that you were not treated with the respect you deserve; I would really like to look into this further. Please email me your account information to helpline@ltdcommodities.com so that I may assist you in getting your payment situation rectified. Once I receive your information, I will further research this issue and contact you so that we may refund the overpayment.
I look forward to hearing from you.
Melissa Martinez
LTD Commodities
Customer Care Specialist
shipping
I read the shipping policy and decided to take my chances and order the item. I would think if a company says that the shipping charges will be the UPS or whatever rates, they should supply the weight and dimensions on the item description. That way we could follow up with shipper for an approximate estimate of shipping charges.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a customer of LTD Commodities and The Lakeside Collection for many years. LTD Commodities, ABC Distributing and The Lakeside Collection are owned by the same company. LTD and ABC are business to business catalog companies, meaing a business selling to another business. Shipping is based on this premis. If you order in bulk for your company shipping is reasonable. If you order just a few personal items or gifts you should use The Lakeside Collection. The Lakeside Collection is a business to consumer company meaing the company sells to private parties and individuals, www.lakeside.com. If you are placing personal orders, you want to use The Lakeside Collection as shipping charges are provided at checkout and are lower than LTD and ABC. All companies respond quickly, within 2 days, to emails. Their refund and return policy is one of the best around. You can return a product at any time with no time limit for a full refund including your shipping. To return somthing you are not happy with email the company and ask for a paid return label. Hope this helps all! Gladys Palm Beach, Florida U.S.A. Tellsthetruth
Hi idacajun!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Dear idacajun,
I am sorry we did not meet your expectations.
We do make every effort to ship to our customers as much merchandise in the same box as possible. Although, depending on the availability of certain items, doing so is not always possible. We do post dimensions of items with our product information. Specific item weights may be requested through our Customer Contact Center, through phone or email. As we ship out availability and the weight and destination of a total shipment, the charges would depend on what was shipped per shipment. This cannot be determined until the shipment is packaged. I would be happy to review your order and the charges. Please provide your account contact information to helpline@ltdcommodities.com.
Jodi
Contact Care Specialist
do not buy from them
I had placed an order with LTD and needed to change my address and thier web-site said that in order to due so change it with your next order which I did. After I had sent in my pre-paid order and saw that the check had cleared, I went back to thier web site and saw that my pld address was stil on there so I called and tried to get the right address on the account before it was shipped the " customer service rep." said there was nothing to worry about all would be shipped to the right address. So the next day Iwent on and see the one package was shipped I went to track it and they sent it to the old address. Again I called back they were very very rude and said I should have called in to change the address and if I would have done that then there would have been no mix up. I then got angry as that is not what the web site tells you to do.After waiting 40 minutes for supervisor she tells me that nothing can be done that I have to wait for it to be delivered to the wrong place come back or be stolen then and only then they will look in to it and either send out a new shipment or refund money which can take up to 2 months. I was furious and told her they should have on the web site to call into any changes. Then I called UPS who they send there packages through and I was told that all LTD had to do was call them give them the right info and all would taken care of. So again I call LTD and tell them this and they say we wont do that you are just going to have to wait the, rep.'s there are the rudest people I have ever dealt with in my life! They proceed to tkae my order and brake it up into multiple shipments with yet another one on it's way to the wrong address after I had called to all the rught info. I'm fuming at this point this is part of my Christmas and it is just floating around out there. I call them back again to ask about shipping costs and tell them all the time I have spent trying to right their wrong and they say theywont cover any cocsts, big surprise the supervisors are the most lax people and they DO NOT stand behind their customers. I have now taken this matter to my local news in hopes to stop LTD from scamming any one else. They had no problem cashing my check right away but when there is a problem you can wait months to get a package if you ever get it all. Please do not but from this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
George,
I sincerely regret the lack of service that you were provided and would like to assist you in resolving your concerns listed. So that I may review your account personally, please forward your account information to helpline@ltdcommodities.com.
Jodi
Contact Care Specialist
My wife buys from them all the time, and yes, their shipping practices are ###ed and borderline unethical. I'll inform her to watch out for their dirty tactics in the future.
LTD Commodities - bad service
I will never order from this company again and told them so. It took about 3 weeks to get my order which isn't so bad, except they send you an email saying it has shipped (plus about $10.00 in shipping charges per item) with a UPS tracking number, but you can look it up each day and it is never updated. They leave it as "Billing information received". I...
Read full review of LTD Commodities and 13 commentsno product received
I ordered products from LTD and paid for it I have not recieved products paid for and company will not give me my money back over $80. I am seeking legal assistance in retaining my money back and WILL NEVER DO BUSINESS with LTD again. I advise coustomers to NOT BUY ANY PRODUCTs from them! They have poor service department and very little assistance when you have a problem with your order. I placed my order in November 08 it is now January 09 and still no products or refund do customers beware when purchasing from LTD. or you may face the same problems.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear k. m,
I apologize for the delay in receiveing your order. I'd also like to assist you in locating your missing items. Please email me your account information to helpline@ltdcommodities.com and I will further research your issue.
Melissa Martinez
LTD Commodities
Customer Care Specialist
I too order products in Nov 2008; for Xmas decor and gifts. I received many emails informing me of the items that were shipped. To this day I still have not seen one item from them. They told me since I live in Hawaii it would take 45 days. I think they are full of it, if they really sent something you would think I would have received at least one item. I will never buy from them and I will inform others of their false practices.
Judy,
I’d first like to apologize for the trouble you’ve experienced with our company in not receiving the items you’ve ordered. I’d like to help you trying to resolve this issue and reimburse you for the missing items. Please email me your account information at helpline@ltdcommodities.com at your earliest convenience and I will contact you as soon as possible.
I look forward to hearing from you.
Melissa Martinez
Customer Care Specialist
Replied
ridiculous shipping
As many others have said, their shipping practices are beyond ridiculous. I ordered several items from them. There is NO indication on their site that you could unknowingly order something that is not in stock and not find out until after the order is placed. There is also NO indication that even though this back order is THEIR fault, the customer is forced to pay multiple shipping fees because LTD cannot be bothered to ship your "backordered" items together. Because of this, I had about 5 boxes sent to me and was charged for shipping on all of them, even though I had no idea at the time of the order that the items were back ordered. After many nasty letters detailing my refusal to pay these ridiculous shipping fees, they wrote it off. I refuse to shop with them ever again.
The complaint has been investigated and resolved to the customer's satisfaction.
It appears that we worked with you on your shipping problems and in good faith credited your account. If you want to discuss this further please contact me at helpline@ltdcommodities.com
Thanks!
Karen
Dear Michael Jones, I wrote to you about my concern about shipping. My name is Linette68 . You stated that if I give you more information that you wo ld make sure that thing were done in a timely manner.My sons housewarming party is at stake. I am VERY worried.I have been shopping with you for over 10 years and do not really want to stop.We have 8 family members holding their breath as well. There are 12 occasions that you would get multiple orders from us if things go well...I pray/Because I do enjoy your products and prices.The shipping is the only down side.The numbers to the first order was18465002939 and the other # to the same order is, [protected].This order was made on April 1, 2011.Then on Sunday I placed a second order just two days later...[protected] and [protected]...I think.You can look up the information @ linettebrowning@yahoo.com Whatever you can help us with will truly be appreciated so very very much. My sos housewarming party is on April 9, 2011. This event is very dear to my heart. Thanks again ans hope to hear from you soon. By the way, thank you for writting me back so quickly!
Hi Beth!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Replied
terrible shipping
Terrible customer service. I ordered a garden fountain from them in the month of May and long after I'd expected to still recieve it, it arrived in October. I put it in the trunk of my car and was going to mail it back on my next trip to the post office. I was in no hurry as the company exibited no rush to fullfil my order in a timely manner. It has been a month and I just recieved a call from my boss stating that LTD collections called and were threatening to collect against my place of employment as a third party involved in the matter. Needless to say this company has hung itself with me and all my friends. My last order was for $450.00 and they shipped it a little at a time making the shipping charges pile up. They may have neat stuff but if you have any problem with your order be prepared to be stuck with it.
The complaint has been investigated and resolved to the customer's satisfaction.
As a representative of LTD Commodities, I apologize for the shipping delay. Please email me at your earliest convenience at Helpline@ltdcommodities.com, with your account information. So I can resolve this situation.
Thanks!
Karen
Hi Finally Had Enough!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
complaint about the people who write this complaints
This complaint is actually about the people who write these complaints. Whenever you purchase merchandise from anywhere you should as an adult, inform yourself of the policies of a company. If they request prepayment of your order, thats only logical that they don't hold the merchandise till they receive payment. I have ad good experiences with LTD. Shipping i know is based on weight as well as destination and I have made myself informed of what LTD policies are. They have multiple warehouses that they ship from. while some company's quote shipping and handling they don't. If you want the merchandise then you have to deal with that. As for merchandise that is out of stock, that can happen anywhere...
The complaint has been investigated and resolved to the customer’s satisfaction.
DearMelissa, Account specialist; I cannot see the shipping chart making a difference. There are still bad business practices going on.
Supervisors do not return phone calls. You still take it upon yourselves to send whatever you want, and place of what was requested,
and the billing dept., well that also leaves alot to be desired. I would rather be one less person that has to deal with your practices, then
to ever go through your lies and bad business dealing again. It caused a strong dislike for the company.
Hi Stan!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Your complaint is ridiculous. The do not return emails nor do they answer questions through the customer service line. I have had no help on an order placed and paid for a month ago...Majority rules...LTD is pathetic.
false advertising
Bought a "mirrored" wall sconce from ABC Distributing about a month ago. I was amazed they could not give me a shipping amount. I was going to cancel the order but could not find any way of doing it on their website. However, I paid by PayPal and it looked like the process did not go through. So, I figured they would just not send it to me. Case closed.
Well, I received my item today, September 24, 2008. I opened it and was confused because where the mirrors should be there are what looks like pieces of cheap brushed metal, most of which are scratched up. I searched the entire package looking for the mirrors thinking they must have packed them separately. Nope. What a cheap piece of junk. I'm debating on whether or not to return this crap. It might cost me more to send it back than what I paid. And who knows if I will actually get credit. Buyer beware of ABC Distributing.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Anita New!
I was following up on your previous blog comment on abc’s shipping policies.
At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.abcdistributing.com
or let me know how I can answer any questions by emailing me at helpline-abc@abcdistributing.com.
Thanks!
Melissa M
Account Specialist
abc distributing
overcharged
I wanted to do Christmas shopping since this catalog had such great things and low prices... but some of the things aren't worth the low price. The biggest thing is they ship your order in many different shipments so you end up paying many different shipping costs.
I'm disabled and can't get out much so on-line shopping is great for me, but I'll look elsewhere from now on. I can't afford to pay for shipping more than once and I ended up paying 4 times on just 7 items.
If they would give you the option of waiting until all the items are in stalk before shipping the order it would be much cheaper.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Drogan!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
not worth it
For the first time ever I decided to purchase early Christmas gifts from a catalog. I chose LTD Commodities, big mistake! I found a Dale Earnhardt Sr. Car with an actual piece of track from where he won the Daytona. It cost me $30.00. Well, I got it today and no kidding this thing is a cheap matchbox car with a 1/2"x2" "chunk" of what is NOT actual track! In the magazine they promote it as this display worthy collectible. I wouldn't display this thing to a dump. Never again! Their stuff is dollar store material!
The complaint has been investigated and resolved to the customer’s satisfaction.
it's always on backorder
I ordered one product from LTD on the first day of July, it is now the 3 of September and my item is still on backorder! I ordered the item for my fathers birthday and now I’m just hoping that I have the *** thing by Christmas! This is the most ridiculous thing I have ever seen! I really don’t see myself ordering from them again! They just really don’t seem to care if a consumer is satisfied or not! The item I ordered can not be that popular! This is the first and last time that ever order from them!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been ordering from LTD since 1982. My first order was Kitt, the car from the original Knight Rider.
I also wish they would let you know the shipping ahead of time but that has never stopped me from ordering. Over the years I have had a few back orders but considering the many years I have been doing business with them it hasn't been many. 90% of the time we have all been satisfied with our orders.
dont use slomins they are scammers
shipping charges are a joke
After reading everyone’s reviews, I concur completely. Here's an example of the scam they are running. I placed an order in April and two of the items were shipped together at a charge of $7.98 for a two pound box. The third was not shipped until May and the shipping charge was $7.98 again and the box contained shower hooks which weigh 2 ounces total. I called and complained and they told me I had to order three of any item to get a reduced shipping charge. I explained that it was their fault third item was not shipped because it was on back order. I could not get a resolution so now if an item is back ordered, I cancel the whole order and they lose a sale. Buyer beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Johns!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
rip off artists
I have been dealing with abc distributing for years. Their company rips people off. I can tell you at least half a dozen stories of people who were ripped off by them but here is my story. My roommate told me about abc. We decided to place a large order for some t-shirts and resell them online and in our weekend vendor store. We placed an order of 100 dollars worth of biker, sports and men’s t-shirts. They were all under 9 bucks each and some shirts were 3 dollars each on clearance. What a great deal because we were going to resell them for about 10 bucks each. We placed the order and I started to receive the items, only ABC decided to ship one to two shirts at a time! It took them 4 months to ship all the shirts! Each with a shipping charge of at least 8 dollars or more. When all was said and done the shipping charges on all the items were over 200 dollars! My co-owner and I decided to pay the invoice for the shirts but only to pay shipping charges on ONE shipment, because the items could have easily been shipped in one big box. I contacted their consumer number, a toll call. I was on hold for 30 mins before someone picked up, hardly spoke English and told me that a mgr, would have to call me back. I started to receive demands for payment and they blew up my phone with their pre-recorded messages demanding payment. Never did I receive a call about the shipping charges. Finally, I called again, the lady I spoke to said they have no control over shipments and they ship things as they see fit. Well, I refused to send the payment for the excess shipping. They continued to call and demand payment. Now, this is where it gets crazy, about 5 months after all of this was said and done, we started to get more orders from them for the same items we ordered before! We did NOT place another order, but they started sending the same t-shirts, same order again and again. I called the company but they left me with an answering machine. I left many many messages and no one called us back. Three WEEKS later, we started to receive MORE shirts, the same order kept being sent to us like a Groundhog Day movie!
I tried again to call these idiots and let them know and they never called back. So after all this time we received THREE of the same orders back to back. I want to return these items but I will be damned if I pay to ship them back. It is their mistake. To this day the items sit waiting for someone to call me back and tell me what to do with all this crap they sent again and again. The only calls I receive are from their collections dept who claim they have no idea about the extra orders or shipping charges. Do NOT order from this company, they are not only rip off artist but they are crazy!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Warlock!
I was following up on your previous blog comment on abc’s shipping policies.
At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.abcdistributing.com
or let me know how I can answer any questions by emailing me at helpline-abc@abcdistributing.com.
Thanks!
Melissa M
Account Specialist
abc distributing
scam charges!
In May of 2007 I placed an order with ABC DISTRIBUTING and payed the full amount. After about a month after items were shipped out to me I had yet received anything so I decided to contact the company only to find out that they were sent to wrong address. At this time I was told that I had to fill out some paperwork and send it back in and then my refund of about $90 would be returned to me. Now, according to the company my refund check was mailed out the second week of November 2007, 6 months after my initial order was placed.
By the second week of December I still had received nothing so I contacted the company only to find out that once again an apt. number had been left out and the check had been returned so on December 19th a second check was sent out with the RIGHT address. January 2008 still no check. I called them again and they can't seem to understand why I didn't receive the check but what I find hilarious is that their catalog comes on time every time with no problem.
Now its mid February and I am so frustrated.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
do not shop at ltd commodities
I placed my order on August 31st. I quickly learned that LTD Commodities does not give you a complete total price until after they ship out your orders. The reason for this is because they don't have set shipping costs. They could send out your item(s) in one box or in one box per item and charge you shipping for each item. This is a huge inconvenience for anyone who likes to keep a balanced checkbook.
Secondly, I was told upon contact customer service over my shipping cost complaint that I could not cancel my order until 2 business days after placing my order. This was to give them time to have it register in their computer.
Now, seven business days later (and 11 typical days), I call to find out why my item still hasn't shipped. Customer service, which is as bland and lacking of personality and professionalism as humanly possible, tells me that my order is set to be shipped out some time next week and that I am to give them ANOTHER 10-14 business days after they mail out my order to ensure that I receive it. This is contrary to what their website states, which is that the entire process from placing the order to receiving your items will not exceed 14 business days. This is apparently a lie - or something their customer service reps are not aware of.
I ask to cancel my order and admit that I'm getting impatient. She tells me that I can't cancel my order; if the item(s) were back ordered, then I could cancel without a problem, but since they are in stock, I have to wait until the items are sent to me, I am charged for them and then I have to send them back for my refund. She says I could refuse delivery and then just wait for them to issue my refund. I wonder how long that would take!
All in all, I am extremely upset and frustrated by the lack of professionalism and customer friendly use this company displays. I should feel that ordering from them is a breeze - or at least something I want to do again. I will never again order from this company - which has magazines for both home and business use with many of the same items - again. I don't feel appreciated or valued and my hard earned money could be spent elsewhere.
DO NOT SHOP AT LTD COMMODITIES!
The complaint has been investigated and resolved to the customer's satisfaction.
As a representative of LTD Commodities, I apologize for how you received your shipment. Please email me at your earliest convenience at Helpline@ltdcommodities.com, with your account information, so I can look into this situation. I look forward to working with you.
Thanks!
Karen
I would like to look into your situation that you described. Please email me at your earliest convenience at helpline@ltdcommodities.com with your account information. I look forward to working with you.
Thanks!
Karen
Mid April I ordered products for my husband's birthday party. Nothing was ever sent out so I received a refund. Now on may 18 they took the same amount of money out of my account but now i can not even get someone on the phone. I want my money back! Scam artist!
I ordered the King size Blue Gnome sheet set. All was right except the pillow cases were a twin size. I can send them back. But I would like the King size pillow cases...Thank you
I am not impressed by the way there customer service people treat you very rude. My order was canceled by them for going 34 over my credit limit! There was no place on this catalog that said what my limit was preapproved for. So how is a person supposed to know what they can charge. Every other catalogs i have gotten says your limit is preapproved for how ever amount like one i had said 450 you know straight up what you can spend .
Order these star hanger and one of them was missing one of the arms or pointed stars that attach. I paid 12.99 for this star and was very disappointed that one was missing parts.
LTD commodities customer service is non existent. They have an email contact service and state they will get back to you within 2 days but never do. I even wrote their corp office and never received a reply. They advertise certain merchandise but what you receive is not always what is on their website. LTD needs to revamp their customer service dept. How LTD stays in business is beyond me.
I can't put this together there was no hardware included. Order # [protected]. Also 2 of the eggletts were messed up. I have no car to go anywhere to mail back! Thankyou Debbie. clasyb@yahoo.com. I love your merchandise & have never had a problem until now! Could you please just resend merchandise !
Regarding Privacy Netting Green. Ordered and paid for 2- only one received in box.
Privacy Netting received has 3 holes. Would like replacements if available.
Just received yesterday 7/17/18. The "C" is attached off center and is crooked. Looks crappy. I would like it replaced with one that looks like the picture in the catalog.
My order confirmation number was [protected].
Ship to address is:
Brian Christy
3808 Pheasant Walk Dr.
Valparaiso, In 46383
I ordered 2 carpet runners for my hallway from lTD, the ad saying indoor/outdoor use. When they arrived, the box was crushed, open and had 2 plastic straps holding it together. The rugs were good in color but very thin, no backing and wouldn't lay flat. Since the return shipping was insane, I steamed them, put heavy cans on the edges and tried to flatten them. When I removed the cans and stepped on them, the carpet slid all over the place causing me to hurt my back and hip trying to stay upright. I posted a review to let them know and warn other customers about the danger of tripping/falling and they wouldn't post it as it could cause them to lose business. REALLY? No apology, nothing. I would think a company would want honest feedback on products so they can serve customers better. All they want is your money. I was told my review would have to be edited and what should be taken out. Well, I didn't edit, I did tell family, friends and coworkers not to ever order from this company and told LTD to remove me from their mailing list and to keep their catalogs and all the JUNK in them.
I ordered from this company and they pulled out money they needed to take in order to cover my purchase. i have now recently found out they are pulling more money out for no reason. I have called them about this matter and they will not help me, they hang up the phone and say its not their problem to fix. Beware they pulled out over 600.00 dollars more than they should have and will not speak to me.
LTD Commodities In-depth Review
In summary, LTD Commodities appears to be a versatile and customer-oriented shopping destination with a broad range of products, competitive pricing, and a focus on customer satisfaction. While there are areas for improvement, the overall impression is positive, making it a viable option for various consumer needs.
Company Overview
History and Background: LTD Commodities has a long-standing history in the catalog and online retail space, providing customers with a variety of products for several decades.
Business Model and Industry Position: They operate primarily through direct mail and online sales, positioning themselves as a budget-friendly retailer with a diverse product selection.
Product Range
- Variety and Selection: The selection is extensive, catering to many different tastes and needs.
- Product Categories: They offer a wide range of categories including home decor, apparel, toys, and seasonal items.
- Exclusive Offerings: LTD Commodities often has unique items that are difficult to find elsewhere, adding to their appeal.
Pricing and Value for Money
- Comparison with Competitors: Prices are competitive, often undercutting traditional retail prices.
- Discounts and Deals: They frequently offer sales and discounts, providing good value for money.
- Price Match Policies: Specific information on price matching was not available, but their overall pricing strategy seems customer-friendly.
Website Usability
- Navigation and Layout: The website is straightforward, with clear categories and an intuitive layout.
- Search Functionality: The search feature is effective, making it easy to find specific items.
- Mobile Responsiveness: The site is mobile-friendly, ensuring a good shopping experience across devices.
Customer Service
- Support Channels: They offer multiple support channels including phone, email, and chat.
- Responsiveness and Helpfulness: Customer service is generally responsive and helpful, according to customer feedback.
- Returns and Refunds Policy: They have a clear returns policy, which is reassuring for customers.
Order Process
- Checkout Experience: The checkout process is streamlined and user-friendly.
- Payment Options: They accept various payment methods, providing flexibility for customers.
- Order Confirmation and Tracking: Customers receive prompt order confirmation and can easily track their orders.
Shipping and Delivery
- Shipping Options and Costs: Multiple shipping options are available, though costs may vary based on order size and destination.
- Packaging Quality: Products are generally well-packaged, minimizing the risk of damage during transit.
- Delivery Timeliness: Delivery times are in line with industry standards, with most customers receiving their orders promptly.
Product Quality and Authenticity
- Material and Craftsmanship: The quality of materials and craftsmanship is generally good, especially considering the price point.
- Product Durability: Products tend to be durable, though this can vary depending on the item.
- Accuracy of Product Descriptions: Product descriptions are accurate, providing customers with a reliable sense of what to expect.
Customer Reviews and Testimonials
- Overall Satisfaction Ratings: Customer satisfaction ratings are generally high, with many positive reviews.
- Common Praises and Complaints: Customers often praise the product variety and value, though some have noted issues with specific items or delivery times.
- Trustworthiness of Reviews: The reviews appear to be genuine and trustworthy, reflecting a range of customer experiences.
Loyalty Programs and Incentives
- Rewards Program Details: Information on a specific rewards program was not readily available.
- Membership Benefits: Any membership benefits were not explicitly mentioned.
- Referral Bonuses: The site did not specify any referral bonus programs.
Social Responsibility and Sustainability
- Eco-friendly Practices: There is limited information on their eco-friendly practices.
- Community Involvement: The company's involvement in community initiatives is not clearly outlined.
- Ethical Sourcing: Details regarding ethical sourcing practices were not found.
Security and Privacy
- Data Protection Measures: The website seems to take reasonable measures to protect customer data.
- Privacy Policy Transparency: Their privacy policy is transparent, outlining how customer data is used and protected.
- Customer Data Handling: They appear to handle customer data responsibly, in line with privacy regulations.
Comparison with Similar Businesses
- Competitive Advantages: LTD Commodities' competitive pricing and unique product selection set it apart from some competitors.
- Market Differentiators: Their long history and established brand presence are also differentiators in the market.
Pros and Cons Summary
- Key Strengths: Broad product range, competitive pricing, and a user-friendly website are among their strengths.
- Areas for Improvement: More transparency in loyalty programs, social responsibility, and a wider range of eco-friendly products could enhance their offering.
Final Verdict and Recommendations
Overall Impressions: LTD Commodities offers a satisfactory shopping experience with a focus on value and customer service.
Suitability for Different Types of Consumers: It is suitable for budget-conscious shoppers looking for a wide selection of items.
Trust Score and Reliability: The company seems reliable with a decent trust score based on customer reviews and its operational history.
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Dear John,
I’m really sorry to hear that your experience with our company wasn’t at the level of service we strive to provide.
As of June 1, 2009 we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
Additionally, please rest assured we do not charge additional shipping cost for a catalog that has been included in your shipment. Shipping and handling charges are calculated prior to final packaging and are based on merchandise only.
I ask that you please send me your account information to helpline@ltdcommodities.com so that I can look into the shipping and handling charges for the order in question.
I look forward to hearing from you.
Sincerely,
Melissa Martinez
Customer Support Specialist