I sent this letter to AARP in May and have not recieved a response. The wording of the letter is below.
I am very upset and extremely angry at your ineptness in handling my application request for membership in AARP. I had reservations about renewing my membership, now; I regret having mailed out the application. If there was a way to rescind my membership and AARP return the money to me I would welcome the opportunity.
My wife sent the application that I filled out with a check which included both names as members. Mail was waiting for me when I came home from work Monday from AARP announcing “WELCOME your AARP membership card is inside.” When I looked at the contents inside there were two membership cards but they were not for my wife and I. The cards also indicated having been a member since 1994, which is not true either.
The names on both the cards were for people I knew and loved but both are deceased. One name was my father and the other person was my father’s friend of 30 years. I am angry about that and feel very sad that AARP membership services have made such a blatant error. Since the signature name on the check was my wife Maryanne.
How in the world could AARP membership services have made such an egregious mistake? Obviously, you do not actually look at or read the content of your membership applications, if you did take the time to read the application this mistake would never have happened and this letter would not have to be written.
I thought AARP was going to be an advocate for me and my wife in our later years, boy was I wrong. If AARP can’t do a simple thing like process a membership application correctly how can I trust that AARP will actually be able to decipher more complex important issues and to make good decisions for me and other members that will rely on AARP for guidance. This eye opening disappointment and very disheartening experience has shaken my belief and trust in the AARP organization.
Now AARP needs to make this right ASAP by; sending my wife and me an apology for causing us so much embarrassment. You unnecessarily raised our blood pressure when the anger kicked in as we looked at the total mix-up on membership cards. Then you must replace the cards you sent with ones that have the correct information for both my wife and me. I have enclosed a copy of a voided check so you can get the names right this time.
Unhappy in Philly,
Dan and Maryanne Campbell
Then to add insult to injury we recieve a notice from AARP thanking us for renewing membership along with a new membership card for Julia Jeinnings. This whole episode is appauling.