I have the Medicare D prescription plan with United Health Care through AARP. It has been fraught with problems from day 1. Their practices border on fraud, and that is what I intend to charge them with in my complaint to Medicare. There have been multiple issues with them, but this time I will not let it go by.
I ordered a refill for a medication I have used for years now available as a generic selling for $60 for 100 pills at COSTCO, from the United Healthcare on-line pharmacy, Prescription Solutions. The insurance, while charging me $4 out of pocket as a generic, charged $313 to my Medicare D account, putting me over the maximum and into the "donut hole", even when their published price on their web site is $59. I have sent 6 emails complaining about this discrepancy and the only response I received said "your account will be charged around $120". Not so as indicated by the on-line statement showing my account charges and balance.
They have ignored any further communications. My attempt to ask AARP to intervene was met with bureaucratic roadblocks. Their first reaction was to tell me I had to deal with the insurance company directly, although I had purchased the insurance through them (AARP). Only when I insisted did they transfer me to the "Escalation Department" who did nothing but tell me that someone would be calling me. When I asked for a phone number and an email address or fax number to send substantiation for my claim, I was told they did not have any to give out. The good ole' run around.
This is not the first instance of similar bad service from United Healthcare/Prescription Solutions since I joined the Medicare D program at its inception.
The fact is that AARP makes money when they get their members to buy the insurance they promote and then wash their hands of any subsequent responsibility. They have no process nor anyone to act as an ombudsman for their members. They just don't care.
My only recourse is to file a fraud complaint with Medicare, which I will do.