Aaron's review: poor service! 85

If you have purchased any furniture from an Aaron's in West Virginia, YOU HAVE BEEN ROBBED! I am not exaggerating; WV has strict regulations limiting the markup for retail pricing, and while Aaron's prices for electronics and computers appear to follow those laws, many of their appliances and ALL of their furniture is priced far higher than allowed. The law has been on the books since 1994, but they do not seem to care. I worked for Rent-A-Center for several years, and had a good relationship with the nearby Aaron's franchise; I was able to compare prices over the years. Their general manager claimed had never heard of the law; with his knowledge of Aaron's cost on individual pieces of furniture, and a calculator, I was unable to find even one piece with a legal markup.
I believe it is only a matter of time before some Aaron's customer files suit over their cash prices, and it will quickly become a major class-action. Rent-A-Center faced a similar suit in 2008, claiming they overpriced used items; while they never broke any laws, they thought it wise to settle the case for over $3 million in cash, and nearly as much in lost revenue due to changes in their pricing policies. Imagine how much Aaron's would be on the hook for, with prices that ARE actually illegal! Aaron's has many loyal customers, who pay off their purchases either quickly, or over the long term--and all of them have been victimized. It's just a question of who will be willing to step up first, and go through the hassle; if the Rent-A-Center settlement is any indication, it's worth the trouble. The named plaintiffs all received a lump-sum cash award for their efforts, on top of their share of the settlement. I'm out of the industry now, so i don't have anything at stake--but I'd love to see tens of thousands of customers get back the money Aaron's stole from them.

NEVER AGAIN...! You would be better off getting a loan from the MOB. Al Qaeda would be nicer to deal with than these jerks..
1 day late on a payment, AND I CALLED to tell them my deposit didn't go through.. Charged me $5 + tax just the same..
Trust me, you don't want a TV that bad..

HI THIS IS CRISSY DANIELS MY COMPUTER IS BEING WORKED ON . YOU GAVE ME A LOANER TILL MY COMPUTER GET FIX . I AM HAVING PROBLEMS WITH THE LOANER IT WONT RESPOND TO MY GAMES . IT FREEZES UP. AND IT BLANKS OUT SOME TIMES. AND I WANT SOME ONE TO COME AND GET THE LOARNER COMPUTER PLEASE

we were renting a TV 47inch and a brand new tv stand which were on on contract. we had problems with the tv as soon as we got it home the sound kept going out and not all of my HDMI out puts worked! we knew it was used but how used was it? NEVER DISCLOSED, we assumed maybe someone couldn't keep up with the payments as the asking price was 3, 000 $ they say they are competitive with their prices a lie and a joke! we later found out the TV was in fact a 2009 when the TV repair person they sent had to replace the whole switch boar of the tv and he told us the year, imminently we goggled a price for a brand new TV same make and model and found out it was 800$ brand new! so after paying 1, 200$ we asked how much we owed on our stand because we wanted to pay it off in full. They told us they couldn't give us a price or a payment amount unless we took the TV off. So we gave the TV back then they said they couldn't tell me a price or amount until i maid a payment of 34$ so i did online and when i tried to look my information up there was none to be found online? They sold the TV to us under false pretenses because they never once disclosed the year of the TV even though they sold it at the price of a new flat screen. Now they are saying only ten dollars a month wen towards my stand out of the 1200 dollars we payed. I have the stand and since they were both on one contract and being payed together then in that case we took the tv off so there fore the balance should have been carried over for our stand and it should be payed in full an i shouldn't owe them a dime! I am not paying you anything in fact i am considering of suing your company in a class action law suit! this is just plain wrong you are ripping tax payers off and your company ad-hears to the lowest of integrity and morals i have ever in countered you should be ashamed of your selves! want to join up e-mail me melodyrivera691@yahoo.com

I agree -I have been lied to -hung up on -this morning my daughter was told to tell me to "Be a woman and get into the office and talk to him". I have already told him twice on the phone I will not havee any money until friday? Do they think harrassing me is going to somehow make me magically materialize funds? I was told this was a 12 month contract -then found out...ooops...the previous manager made it for 18 months...i was laid off so they made me rewrite the 4 month balance on seven months again thereby recharging me more interest -and when the computer failed -they restored it and wiped out my ms works...which cost me over 100.00. And when I was upset about it the manager screamed at me on the phone that he was sick and tired of my s***, just pay my bill. He finally gave me a big 25.00 service credit. When they came this morning at 8 am they pounded and pounded on the door and woke up my disabled grandaughter -thei guy named Chris is horrible...I do not see how these people get jobs and I am laid off? I would never treat a customer like this.

I just would like to say that they cannot come to your door to pick up any items that you are late on they have to file through the courts almost like an eviction landlord cant just make you move they have to go through the courts its a civil mater and you can counter sue them back for the money you already put into the item and also make them pay your attorney fees too come on America don't let them threaten you don't get mad get even oh yeah and you have to be at least thirty days in arrears before they can do it

I rented a furniture set thinking I was going to pay it off in a week... well the couch already has a rip in it somehow.. the coffee table they brought me was all chipped up on the side... so I called them on Monday asking for them to come pick it up.. they hung up on me. So I called back.. theu were very rude and told me they would be at my house to pick it up Tuesday. That didnt happen... so I went to the store and asked them to please come take it.. mind you ive paid a months payment and only had it a week.. so they said they would be out between 5 and 7 I said ok. Well at 5:30 the driver called me saying they were broke down and couldn't make it... I said ok thats fine... just to find out twhen they got back to the store they told their boss that I called and had a family emergency and canceled... im so pissed... now I have to waste another day waiting on these people...

I understand alot of the issues I agree with mike . you have to understand they DO NOT do credit checks so needless to say anybody can lease. So more often then not items are either pawned ruined stolen traded you name it. they charge more because they are taking a bigger risk than anyone else. But they still report positive to your credit report once paid of even if you had tons of late payments and extensions. I work as an accounts manager and no Im not dumb as someone stated. I am a graduate a veteran and a people person. But what people dont realize since all of the above mentioned incidents happen they have to be strict because people are rude and dont always follow through...brutal but the truth. All the customers need to do is make contact and explain. Personally I help people as much as possible and save field visits for people who dont make contact at all. I get cussed out everyday for simply calling im never disrespectful even when being disrespected. So the poor service or people skills work both ways. The truth of the matter is if you cant pay your bills dont take on a lease.

I brought a maytag. Fridge. And freezer . Brought in september . In January had to put a new thermostat in it. I call a repair man to fixed it . But illnever agian by any thing from. Aaron's rental agian. The guy from Aaron was rude and said I had to wait for there repair person to fix it. That could' be whole month. They should sell junk items.

If you didnt sign the agreement then its not your problem. I would sue them for disposal fees for illegally dumping it on your property.

Totally agree...I called to get my payoff amount because I'm tired of dealing with their crooked a$$es and the not so intelligent Danie who is 'allegedly' a store manager tells me that because my bill is late she can't give that info until I make a payment. First off my bill is due on the 1st it's only the 4th. My mortgage company gives at least a 10 day grace period. I digress...this is not the first time I've filed a complaint against this store! I guess it's safe to say that you do not need a GED to work in this place.

aarons only has 2 due dates 1st and 15th ask for 1st and pay on 20th and you will always be early.

I am sorry to hear about your experience with your local Aaron's store. Please email response@aarons.com to discuss further. Thank You, Jessica.

For some of you out there... ThaT have settled legal issues with these jerks...

PLEASE LET OTHER KNOW HOW OU DID IT...WE ALL HAVE RIGHTS... FOOLS PLAY GAMES THINKING IF YOU FEEL LIKE ### BECAUSE YOUR PAYMENT LATE YOU BE TO SCARED TO FIGHT BACK LEGALLY FOR FEER OR LOSING YOUR BELONGINGS...

FIGHT BACK GUYS, , , LOOK UP THE LAWS AND DOCUMENT, , , , THESE FOOLS SO ###ED THEY WILL VOILATE EVERY LAW RIGHT DOWN TO BREAKING INTO YOUR HOUSE OR NOT ALLOW YOU TO CLOSE YOUR DOOR .. TECHNICALLY DETAINING YOU IN YOUR OWN HOME !SORRY ABOUT SPELLING GUYS IN RUSH BUT KNOW IF THESE ARE THE THINGS YOUR DEALING WITH YOU GOT YOURSELF A GOOD CASE, , , , DOCUMENT...KEY PART IS THE THE DETAIING IN YOUR DOOR WAY... GET SMALL CAMCORDER HIDDEN...CALL POLICE AND KEEP USE UPDATED...GOOD LUCK

Look this issue is about respect.. I too been renting from Arrons for years..As a landlord I purchased items for my rental units and write off these cost on my taxes..

Yet about 2 years ago Arrons fired all the good people working there..Now I get harassing phone calls the day items are due, not even end of day but all day even when paid on line that day! Up to ten calls a day on the actual due date not at the end of the day or even a grace period...

I warned the manger to stop these calls or I will go else where.. The people they hire seem to be losers who feel empowered even threatening you demanding you when you coming it to pay... As if you owe then thousands and 30 days have passed...In the last 4 months I had problem paying on the due dates as my tenants are having it hard and paying rent late but with in ten day grace period, , , as for myself I working part time and finishing my schooling for a better job...It doesnt matter if you call them, talk to them the calls will not stop.. Then they have the nerve to come to my property to REMIND ME PAYMENT IS DUE...Look guys just make your payments and dont let these losers get you down.. If you have to use Arrons only use them for the 120 day plan if not just send it back..MAKE SURE THEY DONT PUT IN THE 6 MONTH RENTAL MIN in the contract so you cant bring it back.. They are so greedy they will take it out of contract, , , , I rented and purchased thousands of dollars with 120 day plan and in last 10 years allways had an active contract yet no respect as the last two years with the calls and harassment... if you cant pay in 120 day just use rental center.. Clearly the losers they hire dont care if you having it hard or if you purchased thousands from them...They have lost me as a customer period ! I will finish last 2 payment when receiver my rents this month a pay off freg NEVER USE THEM AGAIN.. I think they will be out of business soon enough.. You cant treat people like dogs when your making 200% interest..Arrons was great in the past even lowing pay off the get new items ! even allowed skip a month if you long time client, , Now with these losers that think they are IRS agent with their broken English, , , best just to give stuff back or pay off items and never use them again...I believe the real issue is about how they pay the employees. In the past the sale agents were paid a commision per customer so hence you get same agent and they respected your long term business, , , , They fired them all and hired losers border line criminals and put some Arrons agent clothing on to harrase you and pay them low wages...I could personally never call some one 10 times on a due date when my rents were due..Right? Even if you call them it doesnt stop...Like I said give it back go to rental center or just hang in there until your paid off...I dont have the time to do law case against them but they are upsetting me where I am tempted to keep the HARRASING CALLS ON VM UP TO 20 A DAY AND legallyCHALLENGE THEM.. EVEN THIS VISITING YOUR PROPERTY I WOULD JUST CALL THE POLICE REMIND THEM THEY ARE ON PRIVATE PROPERTY EVEN START SOME THING IF YOU CAN TO GET A RESTRAINING ORDER...THEY ARE SET THEMSELVES UP FOR IT SO HARRASSE THEM BACK WITH YOUR RIGHTS ! I MIGHT JUST DO IT ! FOR NOW JUST GOING TO PAY THEM OFF THEN TO HAVE THEM COME TO MY PROPERTY AND WORRY MY TENANTS AND HAVE TO DEAL WITH SOME LOW LIFE SALES PERSON LOOKING FOR A CONFRONTATION AND DEAL WITH MANAGERS WHO HAVE NO CLASS OR ANY CLUE OF THE LAW, , LEGALLY THEY CANT CALL YOU MORE THAN 3 TIMES IN A DAY ! MORE IMPORTANT SHOULD BE REPEAT BUSSINES FOR THEM TREATING CLIENTS LIKE DOG^$&^*&( NO COMPANY WILL SURVIVE WITH THAT KIND OF MODEL! USE YOUR RIGHTS RECORD, DOCUMENT HOW MANY TIMES THEY CALL YOU...CALL THE POLICE IF ON YOUR PROPERTY IF THEY TRY TO STOP YOU FROM CLOSING YOUR DOOR CALL THE POLICE ! THEY DO NOT HAVE THE RIGHT TO PREVENT YOU FROM CLOSING YOUR DOOR AND ENDING THE HARRASSEMENT VISIT.. IF THEY TRY TO OR PUSH YOUR DOOR OPEN HAVE THEM ARRESTED AND USE YOUR DOCUMENTATION, VOICE MAILS WHEN YOU GO TO COURT TO PLACE RESTRAINING ORDER AND FOLLOW UP IN SMALL CLAIMS COURT AFTER YOU WIN YOUR CRIMINAL COURT CASE AND REMIND YOURSELF YOU LIVE IN THE USA AND HAVE DAM RIGHTS...THE MANAGER OF THAT STORE SHOUD YOU BE HURT DURING ONE OF YOUR " REMINDER "VISITS FOR TRYING TO CLOSE YOUR DOOR WILL LEARN THE HARD WAY THAT BEING BROKE DOESNT GIVE ANY RETAILOR THE RIGHT TO NOT FOLLOW THE LAWS...GOD BLESS AND GOD LUCK WITH FUTURE LEGAL CASES AND HOPE YOU ALL GET PAID IN FULL ! EASY TO DO IF YOU DONT LET THEM MAKE YOU FEEL LIKE DIRT AND PAY ATTENTION TO THE HARRASEMMENT CALLS AND PUSH A COUPLE BOTTONS TO PUSH THEM TO OVER THE LEGAL LINE.. THEY ARE PUSHING YOU EMOTIONALLY!... WHY NOT? THEY DESERVE IT RIGHT? MAYBE THEN AFTER THEY HAVE TO PAY YOU, YOUR LAWYER AND GIVE YOUR STUFF FREE THEY LEARN AND THIS WILL HELP EVER ONE !...It not a crime to be late ! No judge going to understand their harrasing tactics when they are making over 100% interest and you paid for years on time... Trust me guys Arrons legally putting themselves in a bad position legally and theese workers are ignorant and cocky and will not need much to cross your right inside your home...Document, document and push just enough and push ALL THE LAW ON THEM FROM POLICE BEING CALLED TO RESTAININIG ORDER AND THEN FOLLOW UP FOR THE KILL... DONT SETTLE FOR FREE TV JUST GET YOURSELF A GOOD LAWYER WHO WILL DEMISTRATE THESE PRACTICE AND IF YOU GET SMALL INJURY DONT BE AFRAID TO MAN UP TO THESE ASSH...L

that should just be common sense

I JUST GOT OFF THE PHONE WITH [protected] A NUMBER SET UP TO TELL YOU IF YOUR DELL COMPUTER HAS THIS SECRETIVE SPYING DEVICE LOADED ON IT. I WAS GUARENTEED THAT MY DELL DID NO HAVE THIS DEVICE. WHEN I ASKED ABOUT GETTING A "NEW" COMPUTER (AS I THOUGHT THIS ONE WAS) ONLY TO FIND OUT THAT IT HAS BEEN PREVIOUSLY RENTED. I WAS SWITCHED OVER TO THE AARON'S STORE HERE IN CARTERSVILLE, GEORGIA WITH ONE PERSON TELLING ME THAT THEY HAD ERASED THE MEMORY BEFORE I GOT THIS COMPUTER...IF THEY HAD WHY IS IT TELLING ME THERE STILL VIRUSES ON IT? WHY DID I HAVE TO TAKE IT BACK AGAIN? NOW THEY TELL ME THAT THEY CAN GET ME ANOTHER COMPUTER BUT NOT WITH THE SAME SPECS. AND IT WOULD BE CHEAPER! THEN THE MANAGER CALLS ME BACK AND TELLS ME THAT THE ONLY WAY THAT I CAN GET A "NEW IN THE BOX" COMPUTER IS TO VOID OUT THIS CONTRACT AND START ALL OVER AGAIN! NOT! WHY SHOULD I LOSE THE MONEY I HAVE ALREADY PAID TO PURCHASE THIS ONE? WHY CAN'T MY PAYMENTS GO TOWARD THE "NEW" COMPUTER? YOU CAN BEST BET THAT I WILL NEVER EVER DEAL WITH AARONS AGAIN! HOW DO I KNOW FOR A FACT THAT THIS IS NOT ONE OF THE COMPUTERS WITH THAT SECRETIVE SPYWARE ON IT? JUST BECAUSE THEY SAY SO? THEY HAVE LIED BEFORE WHAT MAKES ME BELIEVE THEM NOW? I DON'T! CAN ANYONE HELP ME?

Alright walmart pays more than any other retail store period. You do get paid for overtime worked. As for the treatment of employees it varies based on the mamagement team they have. To sit here and say all this crap is hogwash. Ive worked for target meijer kmart and kroger. Walmart has benn the best place to move up and make more money. Just because theyre not unionized is the only reason you all are [censor]ing. Guess what unions dont do a damn thing for retail employees. Never once did my union rep stand up for me at meijer but he made sure the union got their money. So [censor] all of you unionizers. Im glad that theyre not union. They get stuff cheaper tuan other stores hence the cheaper prices. That is all [censor]es

I worked for an Aarons Franchise for almost 3 years. I was a Customer Accounts Manager. Our policy was to work with our customers to obtain ownership of their merchandise. As long as I had contact with you I would work with you on a late payment. We would come visit your house if we had no contact with you. I always made my monthly numbers by being nice to people. Than one day our franchise was taken over by the corporate offices and all hell broke loose. They told me I had to do home visits after one day late and basically be rude to customers I have worked with for years. The new managers expected me to treat customers like they were stupid and it was my job to educate them..."Pay us before you feed your kids" thats how they operate. I lasted 3 weeks before I told them to kiss my *** and walked out. Once I left most of the customers I worked with either paid off their merchandise or returned it and told them to kiss *** and have not gone back. Aarons Corp does not care because they feel there is always another sucker around the corner. What they dont realize is that people pay when you are nice. They are not really doing you any favors by letting you pay on monthly payments. When you have finished paying on a 24 month "affordable" payments you have paid double what the actual cash price was...so as their motto goes DO THE MATH and you will see how they cheat you...

i agree with all you . Aarons sucks at service and they have very little Peaple skills.
I was paying for a 32" lcd tv set on a 12 month contract, because it was all scratched up when i got it.then i noticed i was still paying after 15 month's i called to ask why-and they made it look like i was trying to rip them off, and said my contract was for 24 month's. beings no resolution could be found, i told them i was done with there company and just to come and get the tv. i told the guy on the phone i wanted a slip of some kind showing that i returned it to them for my own protection. this guy agreed with no problem...but when he came to pick up the tv i was gone and my dad was there, so my dad asked for the slip and the guy said to him "what do you think i'm trying to steal it"...these Peaple are very rude and should not work in a place where they serve the public.i would highly suggest that no one rents from them.they are a very poor excuse for a Bussiness. this is the store in musk, MI. and i hope they eventually learn that they cant keep talking to Peaple the way that they do without some consequences .

i am renting a tv from aarons went up on the 1st when my payment was due put 100 down and told them id be back on the fallowing wed to pay another 70 down because i recently got laid off and was waiting for unemployemnt they told me that was fine well after calling everyday and everday i would answer the phone and tell them that i already told them id be there on the 17th a man shows up at my door on the 16th and said he was here to get my tv well i was walking out the dopor with my 2 year old son to pick my daughter up he would not let me out of my drive way so i had to walk in the rain with my son to pick my daughter up from school when i went up on the 17th to make the payment they REFUSED my payment and said they wanted the tv back i told him to take me to court because i only have 3 payments left on my tv after paying on it for a year and a half it seems like they start giving everyone trouble when the item is almost paid off i called the number that some one had put on this site and im hoping to hear something soon

i agree aaron's service people suck i am buying a computer i owe $300 on it and have sent it in four times to have the same thing fixed my contract states that any problems while leasing will be fixed it is in black and white so anyone who thinks they are ok are dumb-[censor] there is no excuse for poor service if the people they have servicing there products can't do there job they need to find someone else to do it i have hired a lawyer and he said the breached thier contract and and not to give them anything that if i did i had no case so [censor] all ya'll Aarons supporters people don't let them take advantage of you seek legal help

I agree with Mike. Everyone has been whining and complaining about how they are the victim. You all have to remember, you are LEASING this merchandise. It does not belong to you so until you have paid it off. If you are late than they are going to call you and come by to your house to see what the problem is. How can you get mad at that? Own up to your responsibility and you won't have these issues. Also, you need to make sure you are being an informed consumer when you are signing these agreements, if you didn't pay attention to the "USED" right next to the merchandise, then that is your fault. You all must get better at this! It's not rocket science! Read what you are signing! Plain and Simple.

Arrons is full of [censor]...The best thing in the world to do is AVOID they [censor] if at all cost. They will harrass you and try to talk down to you like you are [censor] on a stick.

If you see an Aarons, KEEP DRIVING. I paid all the time on time and I went into the hospital to have a baby on my due date to PAY AArons and they had a fit...One guy CALLED & wanted me to bring in a post dated check. I said sure Einstein with a baby hanging from Puss, you want me to get out of the hospital bed, stop labor, and bring you a check STUPID. Would you believe as soon as I hung up on him, he called my mom phone whom was standing right next to me. Surely he got cussed out, but just AVOID THEM IF YOU CAN...RUN...DONT EVEN STOP TO LOOK IN THEIR STORE. ITS NOT WORTH YOU GUYS, ITS REALLY NOT. GO TO ASHELY FUNITURE FOR CHEAP FUNITURE AND FINANCING. THESE PEOPLES ARE CRAZY.

If you have problems, call [protected] AArons National Customer Line. They will take your complaint and pass it to a manager.

Good luck to all, but if at all cost, let them have their things back and leave them alone...

BEWARE

if you ever move to texas around the mexia area dont shop at the arron's manager is a liar and a poor excusse of a manager i bought a air condition payments 82.00 a month i had it about one week and this thing start making a load noise call .we'll get someone to fix it month later payment due air not fix calling about payment so i said what about my air someone coming to check it out so repair man comes out when the next payment is due repair man calls arron's motor not good can replace motor so now to this day i have not heard from arron's about when they will replace my air till the no more payment i bought insurence so anything happen they would replace it i live on 875.00 ss check and them bet me out my money that a shame i file a complaint with the b.b.b about them...this is a shame that they come on tv and we will treat you right that false statement...

let me tell you something mr manager trainee. my husband and myself went to aarons to get a laptop. i used my step-dad as a refernce, he lives in an apartment complex that happendens to have the same address as a woman with my first name, that didnt pay for merch about they say worth 3, 000. instead of checking first they said i was that person and called me a criminal. i had to prove i wasent her. it was embarrasing and degrading. and the laptop is junk. suppose to be a new dell, but the battery needed to be replaced. none of the media players work. aarons was suppose to come out and fix it a week ago and never showed and on top of that the payment i made was 156.00 for one month i gave then 160.00 they called 15 days latter trying to tell me they prorated it and a payment was due i dont think so.
because of them acusing me of being a criminal i am sueing aarons, i urge other ppl to sue as well. aarons will not be getting away with this. with me i can tell you that. nascar needs to hear about this. this store is in porterville, ca

Wow! rich keep getting richer huh? That is the stupidist thing I have heard. You need to understand that the rental industry is a risk business. The mark up on items such as that playstation you mentioned (which at $40/mo for 12 mo comes to $480 not $700) is because when people rent items they dont take care of them. When people return items or they repo items more often than not the merchandise is in horrible condition. They have a lot of overhead costs. I'm not saying it applies to you specifically but alot of times that playstaion goes out with $40 down on it and comes back 1 month later broken, so now they have an item they own for $300 with only $40 of revenue on it. A loss of $260. Between that and the one then went for the full term of the agreement they collected $520. a loss of $80. You also have the 90 day same as cash option and early pay off savings. So, really to pay for that one machine that was broken sometimes you need to sell 3, 4, or even 5 playstations to start making a profit again. All of this was not figuring in the operating costs either. So, dont tell me they are making money hand over fist or taking advantage of the poor. Yes they make a profit, of course, they are not a charitable orginazation.

I understand what you are saying Mike but what about the customers like me who made my payments on time and still got stewed by Aaron's. I bought a computer last year in September and it stopped working in November. I didn't want to go that route but I needed it at the time for my job.When I signed the agreement, the sales person said that it was brand new but that wasn't true. When they bought it to my home, it already had a pass code set up that they didn't know the code and then when I figured it out, I found music already in it.Because I wasn't using it for that purpose, I ignored it and kept it anyway. Now when I 1st brought it in to be fixed because I couldn't pull up my paperwork on my flashdrive, they said that they were going to fix it but I had to go a week without it. When I did get it back it still had the same problems and some new ones too. When I took it back the 2nd time, I found out that they let someone in the store fix it and he had no clue of what was wrong with it. I took it back to the store the same day and the sales person had the nerves to ask me could I just deal with it?! That is no customer service! Yet, he said they had to send it out to be serviced and I agreed but I asked could I get a loaner until I got mines back and the guy said that they would get me a loaner by that Weds and this happened on a sat and they never got me one. So now I haven't had it in 5 months and they call me, write me and even came by my home one day and left a note demanding the merchandise back which I do not have. I've called the store everytime it happened and the person who handles their accounts just say don't worry about it and just throw it away. They also say they are going to put it into their computer that I no longer have it but here we are months later and i'm still getting harrassed about something that I do not have. Then the account manager said that he had a woman that has been waiting on her television since the summer and they still hasn't gotten it to her. I am really cautious about my credit and I know the way that they are harrassing me, that most likely, they have put this on my credit report. So since you know so much about this situation, how would you suggest I handle this?

I just recently started working with aarons as a manager trainee after 18 years in upper management with another firm. I have heard so many different complaints in my life about late payments, harrasing calls, rude sales and management staff, etc. etc. Aarons is no different than any other business as they expect you to hold up to your end of the agreement or lease. So many people have this woe is me attitude and its nobodys fault but your own folks. Make your payments on time, if you dont like the phone calls or visits from employees, pay your bills! If someone is rude report it to their upper management. (Here's an idea), , , , , , You let me borrow 10, 000 and ill promise to pay you back at 100.00 a month til its paid off. See how quick you start calling me or visiting me if i dont answer the phone or the payment is late when its your money on the line. This is a business plain and simple. Its never personal until you make it so... Simple enough, if you cant afford it or know you cant make the payment dont buy it!

Mike from Cape Coral, Fla.

by law they can come to your door 8:am until 9:pm.you have the right to say stop u just need to do it in writing they can only call 3 times a day again thats the fair collections act that protects consumers.keep in mind if they talk to your freinds or even your family about your contract with them or any $ amount.If they do u have a good lawsuit against them

aarons sucks. they have cockroaches in almost every store. i used to work for the kokomo store.

i believe aarons should be out of business. i got my income tax and wanted to by a computer. so i went to thier store and started asking some questions. i don't no much but my main questions were about warrenty and that i wanted something for gaming and music downloading. the represnstative took me straight to a cybertron and started talking it up. when he found out i wanted to pay it off straight away he told me i would have a two month warrenty and he could knock the price down for me. to me this was great. i felt like these were good people and this is the place i will shop from now on. this was all on a saturday around closing time. when i got the computer home and set it up i noticed a piece of the tower face was missing. naturally, after they had taken around a hundred dollars off at the store i felt i could live with that. then i noticed an icon on my toolbar that said a disk needed to be removed safely but there was no disk in the drive. next i found out my two usb's on the face of my tower didn't work so the following monday morning i called aarons to see if i needed to bring the computer to them or send it to another company. i was given to the store manager who proceeded to tell me i had no warrenty because i paid it in full at the store. I thought "WHAT!" i told the manager the gentlemans name who had told me i would have a two month warrenty and was put on hold for about 15 minutes. when the manager came back on he gave me a number to thier repair shop to see if they could help me. the repair shop told me the usb were probably fried. after talking with my wife we decided this was a bad investment and we were probably not given the whole story with this computer. so that tuesday i took the computer back to the store and asked to get a refund or possibly upgrade. long story short, No. the regional manager was called and over the phone told me the computer was clearly marked prereleased, no refunds, no returns. basically, take a hike. we suckered you out of $600 and let you believe you were buying a new computer so cut your loses and get out of our store. they didn't say the last part but that was how i was made to feel. my wife and i think they new the computer was a dud and were trying to get rid of it anyway they could. we didn't read any tags because we thought we had a gentleman explaining the computer to us. they weren't even descent enough to let us spend more money at THIER store to get out of this bum deal. as i was leaving thier fine esablishment i turned to the manager and said " i hope everyone finds out what ripping off bast!@?! you guys are." and you know what he smirked at me and walked off. these are the kind of people we are buying from

I've had the same problems with Aarons here in Alabama. We've brought a lot of stuff from them. They lost their best manager. When this new guy came to play it all fell to crap. I've always paid on time, when I couldn't I would tell them. Then one day, they came banging on my door. I told them off, and the guy still said can we get a post dated check from you I said NO and then I got them back by waiting another week to pay them, of course a late fee for me but well worth it.
I've also got a dell monitor from them, of course the warrenty has ran out, they won't fix it neither will dell, burns me up cuz I paid about 800.00 for it and it's just sitting in my floor, I don't know who to take action with this dell or Aaron's, I've already tried both but won't budge.
When I go to make my computer payment 2 wks prio to day, they told me 4 payments left, and then again today told me 4wks left should have been 3, I think that they
pocket some of the money for themselves.
I was wondering if there are any current law suits against them and if there is enough people who would be interested in doing so.
thanks and wishing you all the best in dealing with them.
kimbo471961

I was renting a riding lawn mower from Aaron, made a payment on Saturday, Aaron had there worker come to my house Monday afternoon afternoom, after I had gone to work and picked up my lawn mower and to this day 1/1/2010 they have not called as to why they picked it up, and that was Nov. 2009 . I feel if they had plans to breach my contract they should not have taken my $109.00

I've been out of town for about two weeks and called Arrons and told them I wouldnt be in to make my payment. I was told by two representative at Arrons that I could pay my late bill Jan 2. Two or three days afterwards I get a call from the manager saying I cant pay then and they want to come get their equipment. I told him that I talked to two representatives at the store and they told me it would be fine. He then said that there was no record in the computer of that conversation but the girl did admit that she had spoken with me. He then said she is in sales and she does not work with accounts. My question is what made her think she had the authority to tell me I could make the payment. Why is she answering the phone if she cant discuss or has no authority to look in someones account? I then said I spoke with a guy there and he told me the samething he then said "well hes setting you up for failure so we can have this conversation next mont"! Wow! Thats all I can say at this point. Is that what you tell a customer? Is that how you talk to a customer? These people and their employees are very rude and unprofessional. That tv I rented was not worth all this drama. I will never rent from Arrons again. And if possible Im going to tell everyone I know cause Arrons is horrible

We have had similair problems with Aarons in Neptune NJ The best way to handle it is go over their heads it took some searchimg but I found this EVERYONE should call past or present! As is typical of Aarons the presentation is misleading but the number is a National Customer Service Line I have not tried the e-mail YET call
Greg Tanner
National Director
[protected] (office)
[protected] (fax)
greg.tanner@aaronrents.com

Aaron Rents Corporate Office
[protected]
309 East Paces Ferry Road
Atlanta, Georgia 30305

a representitive will take your complaint and promises someone will call within 24hours then she says if no one contacts me in 24 hours this is the owners # feel free to call him [protected]
Happy Dialing !

Aaron's rent-to-own is the most inappropriate, lying, and manipulative company we have ever encountered. They have "brutus" who comes to the door (paid to be aggressive), pounding on the door, and I mean POUNDING...knocking photos off walls. Why? Because our payment was 3 days late! "Brutus" threatened our daughter, as my wife and I were out of town, saying, "I need $60 dollars today, to get this account current, or else." Our daughter called to inform us of the incident, and made the statement, "I have more debt than I should, but it seems pretty ridiculous to be coming after someone, and pounding on a door over 60 bucks." She's 21, and damn smart! We filed a police report for the threat and damages, contacted the corporate office (another joke) and made the manager at the local office very aware of the situation--we were told, "He's a big guy, it may just seem like he pounds on the door." We were also told, the same individual "has been in trouble before, for the same complaint."...Interesting...When
"brutus" knocked at our door, and threatened my daughter, we had only 3 payments left for our merchandise, yet this company acted like we never ever paid a dime. In addition, once we filed our complaint with the corporate office, we were promised a return call from the corporate manager following a review--didn't get that; called back, and was told, "the corporate manager will be at the location in your area on Friday; he will call you then, as will the district manager." Again, no phone calls. Absolutely ridiculous! No company can continue to prosper with such an obvious lack of customer service. If they truly believe that Michael Waltrip will keep them afloat, even when he goes part-time next season, then perhaps all our complaints need to go to their "signature guy" for resolution. I can honestly say, the face/name of Michael Waltrip did NOT influence the items my wife and wasted our money on. The harrassment has not stopped with this company...apparently, they do not want anyone to pay off their balances, because they prefer to "repo" all items nearly paid for in order to resell them for a greater profit! When YOU are the buyer YOU are in control...buyer beware! NEVER RENT FROM AARONS!

I agree! This "customer service" is absolutely unexcuseable. I was charged $15.00 late fee for 5 days due to the fact they "had to" come to my house. I will never rent from this company again. Aarons needs to learn to put a little more trust into thier customers or not rent at all! I can understand if someone is 30 days past due, but certainly not 1 or even 5 days late.

I rented a t.v. from them and I had been paying on it for a lil over a year and no that's it's close to being paid off they want to act really thirsty, I know my payment was due on a specific date but sometimes things don't always go as planned. So they called my cellphone like 3 times within an hour and a half then the automated system called me another 4 times, but ohh this is the icing on the cake they called my place of employment like for real 6 times 4 different people called my job harrassing my co-workers. Telling themto tell me that they were sending the truck to my house to pick-up their merchandise and that they were coming to my job to get my payment, HELLO I had it I would have paid it AARONS is really harsh yes we know that we are renting these items but gosh slow your roll it is a recession out here they will lose alot of business traveling down the road that they are heading. Yes, it was easier than going somewhere else getting your credit checked but in thewords of our parents you get what you pay for and now their talking about garnishing paychecks this is the last and final item I rent from anybody whether it's aarons or rent-a-center with their over priced ###.

WE HAD BOUGHT A BED FROM AARONS RENTAL, WHEN WE WENT TO THE STORE TO PAYOFF OUR ACCOUNT WE FOUND THAT THEY OVERCHARGED US.WHEN WE BROUGHT IT TO THEIR ATTENTION AND SHOWED THEM PROOF, THEY PRETTY MUCH TOLD US" WE SCREWED YOU AND THERES NOTHING YOU CAN DO ABOUT IT" SO I FILED A COMPLAINT WITH B.B.B. WHERE BY THE WAY AARONS HAS AN F RATING, I ALSO FILED A COMPLAINT WITH THE TEXAS ATTORNEY GENERALS OFFICE AND WITH FEDERAL TRADE COMMISSION.THIS COMPANY NEEDS TO BE STOPPED. ALSO I'M TELLING EVERYONE NOT TO DO BUSINESS WITH THEM.I THINK IF MORE PEOPLE WOULD FILE WITH THE A.G.O. AND FEDERAL TRADE COMMISSION THEN WE CAN GET THEM STOPPED.THANK YOU