Complaint Rating:

Company information:
Aaron's Sales and Lease
Winchester, Virginia
United States
Phone: 1-540-535-1254

Recently, we encountered a situation where our refrigerator went out. My husband and I contacted Aaron's in order to see about getting one to replace it. First, there was a problem with where we live in relation to the store location. However, two years ago, we used the same store to purchase a TV and computer set, without any problem. Danny, one of the associates at the Winchester store was supposedly trying to help us out. He told us that since they were the closest location, that they should be able to help us. Then, he told me that he didn't have a refrigerator to fill the specifications we asked for, he was still looking and would stay in contact with me. That was about three weeks ago. He has never phoned me, and when I call down there, for some reason he is either "out unloading a truck", "Just stepped out to the Food Lion down the way", or some other lame excuse. Finally, yesterday, I spoke with another associate, Phillip, who said he would try to get some information from Danny and get back to me. I called Phillip today and was told "Sorry, but the District Manager says we cannot have an account that far out". I am very dissatisfied with Aaron's, I used to tell everyone how great they were to deal with and even recommended them to several of my friends. I won't anymore, that is for sure.