Complaint Rating:

Company information:
Aaron's sales and lease
301 E. Harmony Rd. Unit 302
United States
Phone: (970)691-5408

When I first began dealing with Aaron's it was to get a computer. Things were going pretty well until I had some problems with my computer and then it was like pulling teeth to get them to do anything to fix the situation! At the time I was in a nursing home going through physical rehabilitation as I am suffering from MS, am wheelchair bound & had just gone through a traumatic experience that left me near death (I also have a liver condition leaving me with only 1/4 of a working liver) well I lived & after being released from the hospital is when I was placed in the nursing home for rehab (I just turned 40 so I am not all that old) anyhow I went over my contract which stated that if my computer was not working thenAaron's was to supply me with a loaner until mine was fixed. Instead, I was stuck for TWO MONTHS with a non functioning computer which of course the expected to get their PAYMENTS on! The GM even LIED and said he stopped at my facility to pick up my computer but I was not there. Come on where would I be at 7-8p.m at night when I was not permitted off the grounds, the local bar?Give me a break! This man Joe Buckner has harassed me, cheated me, run yes run my credit card without authorazation not once but twice! (I may be wrong, but I do believe this is against THE LAW!!!) Now after I got out of the nursing home and moved into my disabled, hud apartment I had nothing except my clothing and the computer that finally did get fixed by the very best employee Aaron's DID have (I use past tense as this employee has left Aaron's because he could not stand the way Joe was treating customers, cheating customers and how he (Joe Buckner) thought/thinks it was/is funny to over charge clients and believe me I can get witnesses to EVERY claim I am making here today and it is sad. So, now I need furnature for my apartment so against my better judgement I got a living room set & a bed room set. Ihave the contracts for these, I have made payments on these and I believe I am one payment behind however now they are trying to charge me for a matress (queen size, pillow top, simmons beauty rest) I have gone over & over the contracts & the mattress is not on any of them so there for I have been paying between $65.00 & $69.00 for a mattress that I have no contract for so is this not illeagle? Isn't it illeagle to take money from a customer for merchandise for which they have no contract? Illeagle to run a persons credit card not once but twice and by the way I have found some charges on that credit card that I am filing with the police department as fraud as they are charges that I did not make and Aaron's had my card number on file & Joe Buckner has already proven he can not be trusted with credit card numbers (thank goodness I changed to a different credit card company to receive my SSI/SSDI checks on a diffrent card so that Joe Buckner no longer has my credit card number) Now Mr. Buckner is trying to come and take my furnature on thurdsay! So now I am asking for help. These people have gotten away with over charging me, they have gotten away with abusing their clients, like me and now they want to take away the furnature of a disabled client so I need help and quickly so if there is anyone out there who can help me, please, please, please, contact me ASAP. Thank You and God Bless! Kimberlee