Complaint Rating:

Company information:
Aarons Rent to Own
United States

Aarons have tried to rob me blind and given me rude customer service. I went into a contract with Aaron's on new merchandise and ended up receiving used furniture. Also on the day of delivery, the used furniture was damaged. I had to go back and forth with staff, convincing them that the furniture was not brand new. Finally the actually new sofa and loveseat arrived, but unfortunately the loveseat was damaged. Aarons was notified immediately and the best option from Aaron at that time was to leave the original used love seat, which did not sit with me well. The sales people were very rude as well as the general manager. He had even threaten to come get the merchandise and return my money, in a horrible tone. Being fully aware of the fact that his store screwed up. I eventually went over his head and complained to the regional manager. The regional manager was no help and he turned around and did what the gm had plans of doing. In which was unconvincing me the customer. He never addressed or apologize for the mistreatment I received from store #287. I would never purchase from Aarons again. They are the worst and they treat their customer like garbage.