American Automobile Association [AAA]
reviews and complaints

I have been waiting for a tire change for 3 hours. Rude people on the phone. After paying money for 19 years to AAA, I am disgusted!

I called at 4:45 and was told 90 minutes.

Called at 5:45 to report that no one had shown.

They assured me that someone would come within 40 minutes.

6:53 I called back. Got Jennelle. Very dismissive.

I called at 7:02 – I asked the same girl to put me back to boss. She asked with an "attitude" for my name. I said that I just wanted to talk to boss. I gave her the name. When I asked for her name she put me on hold. She put me on hold until I hung up.

7:04 Called back. Talked to Al who earlier had told me 40 minutes more. His attitude was much the same as Janelle.

7:28 Someone called from garage and told me that they would be there in 5 minutes.

It is now 7:43. I called back the people to fix my car. They said that they tried to call me back but I did not answer. I had my phone the whole time. They said that I hung up on them. They said that they were still 4 miles away.

The company that is fixing the tire was polite and when I was frustrated I felt that he did understand.

It is 7:50 and they still did not show up.

I have a home owners claim opened for almost nearing to an YEAR long now and I have followed up with my adjuster for more than 30 times now in last 3 months ! Is this the level of service AAA provides . Its highly unacceptable and disappointing . I have emailed csaa more than thrice and each time I try to reach my adjuster, her line is busy and then I end up talking to one of her colleague who unfortunately has no other solution other than letting me know that they would leave my message to my adjuster ! This is recurring for almost 3 months now and I am quite tired as a customer of AAA .

My son had a wreck, he rolled our jeep twice and it came to rest on its tires. It was in a solid grass field. There was a roadway entry into the field. I became acquainted with schroder's as aaa dispatched them to tow my vehicle. The driver arrived three hours after aaa's estimate. The driver told me aaa would not cover the cost of my tow because the vehicle had rolled over. I stated to him that aaa was informed of the fact that the vehicle had rolled twice and that i specifically asked them to send a flatbed as two of the tires were off their rims. The vehicle came to rest in its normal upright position on its wheels. The driver said he had to contact aaa as his job was on the line. He went to his vehicle for 1/2 hour. He returned and stated that everything was good to go and asked if i would move my car so he could get to my wrecked vehicle. The driver backed his rollback down to the jeep. The driver instructed me how to run the rollback. I had to operate the winch as he didn't bring a second person. I have no training on this equipment but, had to operate it regardless. Once my vehicle was on the driver's flatbed i mentioned to the driver that i wanted to change the destination to my father home, which was closer to the scene of the accident. He asked me to go wait in my car and he would come up. When he came up he informed me that aaa was not going to pay for the tow and that my cost was $485. He then proceeded to inform me that he could take the wrecked vehicle to cover the cost. I laughed at his misguided attempt to unethically abscond with my vehicle. This is a predatory practice that would work on unseasoned individuals. I contacted aaa and they assured me that they would pay for the tow since the vehicle was on its wheels. They also stated that they would pay the fee for picking up the vehicle if the distance from the road was less than 100 feet. I refused to allow the wrecker driver to take my vehicle in trade for his extortionate fee and instructed him to take it to the address i provided. Once we arrived at my father’s home, i demanded that he write the facts on my receipt and informed him that i planned to pursue the matter further. The driver stated that the vehicle was 65 feet from [the] road. [the] vehicle on wheels when picked up. The driver misidentified what type of tow this was by checking sling/hoist/tow rather than flat bew / ramp. I provided my information to the driver including my credit card number. He then informed me that he had charged my card $485. I again contacted aaa as they had assured me they would pay for the tow and that i should pay the driver for the extraction fee for being off the road and that they would reimburse me. The driver refused to drop my vehicle until i signed the tow receipt. I have called aaa since thursday and have yet to speak with anyone in their claims department. I left a message for alyssa o’connell the regional manager of claims on three different occasions. She has not returned any of my calls. I redacted my personal information for posterity.

Update: i finally reached someone in claims and they informed me that this is considered a recovery. Although the vehicle was in a position for the truck to back up to it, i am still expected to pay for the recovery operation. The vehicle was also on its wheels and the rollback was able to pull it up on the flat surface without special tools. Aaa will contact me within 48 hours to continue my claim.

On thursday november the 10th, our longtime customer sandy s. Had a problem with her car. Her '98 lexus had a stalling issue and she called on us for advice. We no longer tow but we do outsource towing- our first question always is whether our customer has aaa since this tow/road service would be free vs a charge if we were to set up the tow (non-aaa). Aaa affiliated sugar hill towing company came to pick her up, the driver felt the issue was a battery, insisting on bringing her to sugar hill auto on saying that they will "give her a great deal" on a battery. We always suggest our customer sign up for aaa and always advise on calling aaa first in order to save money. We feel they should abide by a code of ethics where if a customer puts in a reasonable request to be towed to her longtime garage (only a few miles away) they have an obligation to fulfill their customers request- whether or not aaa gives a deal (5%? off) the aaa tow driver should not make multiple attempts to persuade the customer to go to their shop. This is not the first instance this has occurred and is really unacceptable.

In sept 17th i called aaa for lockout service on my cadillac 2016. Two drivers showed up at the same time and one had waved to us to let the other service the call. Phone was dead and we needed help he damaged the driver door and would not leave asking for cash payment. We also needed a tow but we were left in the parking lot all night till the next day. I have been with a doctor's care and this had made things worse as we were stuck in t he car all night long till morning please have someone call us to update the info of this complaint. I believe we deserve restitution for the damages and the nehligence we recieved as a result of the aaa call center gross negligence in the matter please call. P. Anthony corrado at [protected]

In august, i sent an application, a photo, a check for the international drivers permit, as well as my credit card information to pay for shipping. I received an email from employee: nikita ambersley stating that she was going to bill my credit card for $20.66 for priority express shipping from the post office. I okayed it per email and it was allegedly mailed out on the 29th of august 2016. I never received it so i called her and asked for the tracking number. She gave me the following tracking number#9470120999939420012172 and told me that since it was being mailed to an apo address it would take longer. I told her since i paid the $20.66 for the idp to be rushed to me, i should've received it by now. Another day, i called and told her after a month or so later that i never received it and requested another one to be mailed to me. She refused stating that she mailed it out and that if i wanted another one mailed out, i would have to pay the fees again for the idp and the shipping. I told her that i shouldn't have to pay for that. At any rate, the envelope with my idp was mailed to the wrong address in frankfurt germany instead of my apo address. The post office refuses to give me the shipping costs back and tripple a denied my claim for a refund. I believe that your employee nikita ambersley may have attempted to rip me off by charging me a high price on shipping because i never received a purchase receipt for the priority express shipping label. I also believe she may have purposely put the wrong address on their despite my clearly stating that it was to be mailed to an apo address so that i would never receive it and that i would have to pay the same fees twice. This is fraud and abuse due to the fact that she misrepresented the address so i wouldnt receive what i paid for and told me i would have to pay again for shipping and an application fee. So the total i've paid is $40.66 and i still don't have my international drivers license and i was refused a refund! This is absolute garbage and there's no way i am paying that again! I would like tripple a to give me my money back because what happened here was obviously fraudulent. I also want someone to investigate this questionable business practice. I am a disabled combat veteran who lives overseas and i don't appreciate being ripped off and taken advantage of. Please remedy this immediately as this is unacceptable. Thank you

I added son yesterday as an associate. The woman was so rude. Is your son broken down -- he doesn't get the service for 5 days. I said no he isn't. She didn't go oh sorry. Just continued to be rude. Really? I have always liked aaa until yesterday. Don't be rude. Just state the policy. She was horrible. No my son was not broken down if he was i would have just driven there. You need better service people. Until yesterday i thought you were great! Not so much anymore. Now i think you all are just jerks. And there was no reason for it.

On 10/18/16 I called aaa from the location of our disabled honda crv.
Somers pharmacy parking lot rt. 190 somers, ct.
Interstate towing was notified by aaa on oct. 18, 2016 and was sent to somers, ct. To pick up our broken down honda crv and bring it to the auto repair shop. (Colonial auto in somersville, ct. )
The interstate flatbed truck was involved in an accident during transportation to the repair shop while our vehicle was on the flatbed truck, damaging our vehicle.
At the accident scene a conn. State trooper, an interstate rep. And myself agreed with the interstate rep. That the insurance companies do not have to get involved because interstate towing is a large reputable company and interstate will incur all costs of the repair and any other costs related to the accident. I trusted interstate towing.
That all changed when I called interstate for instructions on how they want to handle the repairs.
At first they were going to handle the repairs, then they had me handle the repairs.
I notified olender's auto body in vernon, ct. We took the vehicle to olender's. That is where the vehicle has been since we brought it in.
Olender's was working on an estimate for the repairs and notified interstate towing.
Interstate then told olender's that they will not pay for the repair and they are involving their insurance company.
I have emailed and called interstate numerous times. They deny agreeing to the terms we talked about at the scene of the accident. They have not responded since.
There are other details that are not on this complaint page.
I had put in a verbal complaint to aaa last week and they were going to contact me!
I did not get a response from aaa.
I just called aaa again today, oct. 31, 2016 and the rep. Said they had computer issues and she is not sure they have the original verbal complaint. My phone call is in the aaa records.
I gave another verbal description of the incident to the aaa representative.
My complaint isn't with aaa, it is about interstate towing not being honest, professional and not living up to our agreement about this incident.
Interstate is a aaa contractor.
The accident was not our fault.
All I want is for our vehicle to be repaired properly and all other fees related to the incident taken care of as we agreed with interstate towing.
We have had a rental vehicle since we we brought it to olender's. The honda is undrivable.
I am very concerned about this matter.
We have been a aaa member since 1999.
I have photos.
Please respond.

Thanks you,
Ron oswell
[protected]
State of connecticut accident report #[protected]

At 3 p. M. We called aaa when a tire blew on my father's 22 foot hurricane deck boat trailer/boat. We called aaa to send a tow. At 4 p. M. I called for an update and was told armory shell autobody in virginia mn was supposed to pick us up. When armory shell called (I assumed with and eta) they said... "no, we are not coming. You are too far away from us. " I later learned that this tow company frequently bails on the aaa calls they are assigned leaving motorists stranded and in danger. Aaa said they would send someone else and they would be there by 5:30. We waited. And waited. At 5:30. No one came. I asked aaa for the number of the wrecker service that was supposed to come. I called them directly. I soon learned that aaa reps told them the wrong location and the wrong size boat we were hauling. I begged this wrecker service to please please keep coming and not turn around. By this time the sun was setting and we were in grave danger sitting on the side of the road with an extremely large boat. He agreed to keep coming and finally at 7:30 pm he arrived and by 8:30 pm we had delivered the boat to a place that could help us get the trailer fixed. A five hour ordeal with extremely poor customer service and communication by the aaa reps. I want aaa to be more responsive to customer needs. Do a better job vetting the vendors they use to help their customers and do a much better job communicating with people when they are in distress. The second vendor service was highly professional. The first was not.

So i am very dissatisfied with the service of aaa i called to have my car towed an i was told that if i'm going to sell the car then there is nothing they can do i am a platinum member an i can't get my car towed what am i paying you people for if you can give me a simple tow i am taking this up as high as i can until i get the results of my payments that i as a platinum member deserve

I switched over thinking that it would be a better insurance but it ended being the worst. Michael Erickson from the Riverside branch in California was so helpful at first. However, once he lied to me and convinced me he was never available after that to answer any of my calls. He said everything was good and a month later a got a letter from the home insurance saying that it would be cancelled because there was something wrong with the bathrooms according to them. He also never told me that I would be charged $15 every month for not paying the full premium and doing monthly payments. I also received another letter for my Auto insurance saying that my husband would be removed from the policy because he has not had his licence for more than 2 years. He has had his license since 2007. They are very disorganized and very unprofessional. Michael was also suppose to contact my mortgage company about the insurance change because they are the ones that pay the insurance. I find out today that the old insurance never got cancelled in the AAA insurance never went into effect. Now I'm glad it never got cancelled because I am cancelling all my services with AAA.

My husband called AAA to inquire why our auto insurance policy went up to $219 a month. He got the bill down to an appropriate amount by providing the necessary information and asked for another bill. It is September 25th and we have yet to see a revised bill for the beginning of our policy year. The bill comes out on around the 3rd of every month. We have had this issue several times over the years with them sending the appropriate requested paperwork.

4.30 pm yesterday i called aaa due to a flat tire and i couldn't remove the bolts to change it, the 1st operator took my location which was queens blvd between 55 ave and 55rd, he took my cell number 2 times as he read it back wrong the 1st time, "help will be there in 50 mins at the latest" he said.

5.40pm i call again, 2nd operator tells me that they cancelled it because i didn't give them an exact address and that i wasn't answering my phone, he said it would be at least another hour to wait and it was my fault for not picking up the phone and not telling them the exact address of where i was parked.

6.00pm i call 3rd operator and ask "what cell number do you have for me?", it was the wrong number, so operator #2 didn't even bother to check if they had the right number, just laid all blame on me, i was then told help will be there in 30 mins

7.00pm i call operator #4 (George) , "is your car a chrysler pt cruiser?" he asked, "well that's your problem right there" he said, wow!, so on top of total incompetence, rudeness and blame shifting i get an amateur comedian to make fun of the situation, excellent, 7.30pm mechanic arrives and takes 5 mins to get me on the road again, in 15 years as a member i have used them twice and both times they made a total mess of the situation, 100% failure rate. I will definitely be cancelling my membership, i will use my insurance company from now on

I called aaa for roadside service for my stall classic car saturday (September 17, 2016) at 7:12pm. I was told i would receive service in about 50 minutes, after a hour i called them back i was then told my eta had been upgraded! To another 53 minutes. Another passed & a aaa truck arrived & it was the wrong type of truck to service my vehicle. Finally at about 11:45 pm a flatbed truck arrived. Then to add to my frustration charged my $ 14.70 for towing over 3 miles either pay or they would hold my car. I should at least be reimbursed for the towing cost after waiting almost 5 hrs. Totally disappointed.

I pay every year for the 10 free tows. Plus rv. 100. For up to 100 miles 10 times. I called to have my truck towed to my mechanics house after i broke my foot. Two days later called to have it towed back to my house and they would not, saying it would be a cash call. The stupidest excuse for them was that by towing the car to that residential location (My mechanics house) they would have to charge me a cash call to tow it back to my house. Also, they said that even though i paid for ten tows i onky get 4 and hsve to use the other services offerred uo to the 10. Really? I pay for 10 tows and you want to tell me where to and from? I think not! I want everyone to read this before they pay for an upgrade.

Military Active Duty and
I will provide the Agent e-mail,

I don't need any additional information. We are unable to offer auto insurance - in Nevada as we have strict eligibility guidelines. I would recommend you keep auto insurance with USAA.

You do not have to transfer your Washington AAA membership as it's active anywhere you need it.

If you want to elect to start a new AAA membership in Nevada club you can do that - it's up to you. If you do the Premier in Nevada will be $ 119.00 for the year on our membership dues.

Sincerely

Angela Azevedo, Agent
2901 S. Carson Street
Carson City, NV 89701
Phone - # [protected]

Aaa haha if there service was a part of the alphabet it would be zzz dead last ! I have had no calls concerning any of my concerns when it comes to my claim! I always have to attempt to contact them... Very unprofessional. Let me make it simple cut dry dont no why ive been paying comprehesive insurance when they wont allow you to utilise your insurance! My car was vandelized they say it was a non fault collision when theres a big scratch in my car and theres no structial damage. Last time i checked if your in a collision your have body damage not a gash in you pant! So the type of loss they specified was collision not comprehensive witch is a $50 deductable so in order to have my car repaired i have to pay the $500 dollar deductable for a repair that was estimated @ less than $700. Crooks sick of big corperation courption why have i beeen paying for insurance that i thought id be covered for but have to oviously pay out of pocket for repairs. Fyi if you come into contact with the adjustor named marlene priolo might as well shoot your self in the brain cuz ur gona be more disapointed by her antics and unprofessionalism than that fatal wound to your head, also if you get her manager cathy well when they tell you one thing and you ask a question and they stay silent you no there is something is wrong then they go off the prompts off the computer screen as they read them off to you in a robotic fasion oh and not to mention cathy hung up on me attentionally want kind of manager leadership is that?! I want to be treated like a human or person or thats write a customer witch im paying you to be my suport of when ### happens to my vehicle... I was never provied any assistance or a care in the wrold... Wat a sham and trash aaa has become! I want service not argument... I demand to be treated rightly not as like i vandelised your car get your ### together...

I spoke to a rep named Indy in the aaa Tracy CA office on 7/15/2016. I wanted to renew my roadside assistance membership and was confused over a discount letter aaa sent me to get me to renew my membership. Indy was very impatient when I didn't understand her explanation. She spoke to me in a rude tone.. like I was ignorant. She quoted different prices ..apparently she was unsure herself, and put me on hold only to find out I qualified for a small discount after all. As I was giving her my checking account number she cut me off and abruptly recited my number over me. Some training on how to communicate with customers respectfully would be beneficial to aaa.

At 9:o5 am this morning (7/14) i phoned triple aaa for roadside service... I needed a jump. At 10:05 i called again to determine why is it taking so-o long since the weather was clear. I was told the driver could not reach me by phone. I told yourgirl that was a lie since i had givenher two numbers. She said i would now have to wait another hour.. At this point i lost my cool and demanded better service and it was the first time i had requested service, i paid my bills on time and certainly expected to be serviced on time i was transferred to someone else.. Who started again with the phone business.. I then asked her what was this punching in my phone numbers in business all about and she sais the first individual that took my call neglected to do this... Hello.. At last i got a direct honest answer!

By the way... All this delay cost me to lose my $50.00 deposit on a senior trip.. To starve rock... I feel i should be compensated for the delays and lie!

Hello my name is megan carter and i am riding with rose richards address 10549 lakeshore drive clermont fl.
Rose is a aaa policy holder, i would of been until this evening.

At 8:30pm my jeep liberty radiator pump blew leaving me, my fiancé and my mother in law stranded on the florida turnpike north bound 85 miles from. Home.

Rose called aaa expecting assistance since she is a gold member and has been for years. After speaking with a representative she assured us a tow was on the way.
45 min later we get a call from a different representative stating our location is not in there contract she would call us back after handeling the situation

Well we never got a call back and after speaking with several different people and being stuck on the side of a highway with no ac and three hours later we are finally getting a tow truck who is an hour away come rescue us. Oh and apparently getting stranded with three people is a inconvenience for your comoany and was the issue that caused this mess due to one of your employees named rachel.

This is by far one of the worst experiences of my life and i would be ashamed at how you treated us this evening.

Luckily no one has been harmed during this process, yet that is. Still waiting on a tow as i type.