Complaint Rating:

I completely agree with the previous complaint. I purchased all of my equipment from them when opening my skin care room and everything has been falling apart within the first year. Also, I ordered (and payed for!) the Microdermabrasion machine with the oxygen machine attached and they gave me the basic microderm machine. When I called to tell them it was the wrong one, they said they didn't have the new models with oxygen manufactured yet, but they expected it in 2 weeks and that they would give me free crystals to make up for it. I never received the correct machine or the free crystals, let alone a phone call explaining why. The first week I had the products, my high frequency electrode got stuck in the handle and when I finally pulled it out the base was stuck in it. Both of my spray machine bottle caps have cracked making them useless. My microdermabrasion machine tension knob is not accurate anymore. One arm on my electric facial bed inverts every time someone leans on the edge of the bed. The wheels on my chair fall off on a weekly basis and one of them finally broke off completely last week. I called for months trying to get my equipment replaced, no one answers the phone and there are extension options that have no description so you don't know where the message goes. I finally called Nathan, the owner, on his cell phone and he kept babbling on about how he'd had heart surgery lately and his remedy to fix my broken high frequency electrode was to stick a pencil eraser in the handle and wiggle the metal base out (which is a ridiculous remedy and would not work) then he told me to call the office and talk to the rep to replace my spray machine bottles and promised he would personally follow up. I left a very detailed message of what I needed replaced, where to ship it, and my phone number. This was months ago and I still haven't heard from them.

NEVER EVER ORDER PRODUCTS FROM AAA SPA DEPOT!!! I can't emphasize this enough! Their equipment is crap and they say they'll stand behind it but they're liars and impossible to track down!