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Aaa Road Service

Posted:    

No service

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
Michigan
United States
I have the AAA plus RV Gold membership for Road Service. I updated the policy after informing AAA how disatisfied I was with their 5 mile tow service costing $75 for the policy and $18 registration fee and an additional $ 85 for the tow. I broke down approximately 11 miles from home. (Antifreeze leaking profusely from the engine area). Apparently unlucky for me, I was near a radiator shop and they confirmed my suspicions. I called AAA and informed the rep that I needed a tow from that location to my home. The rep called the shop and verified the problem and informed me to get it fixed there and there would be no tow. It was not an emergency. Damage estimate of approx. $850 plus. I told the rep that I could not afford an $850 dollar repair bill at this time and I wanted the vehicle towed to my home. I was informed that apparently I didn't read the fine print in my policy regarding towing, repairs, costs in relation to the value of the vehicle etc. My new policy was mailed out April 5, 2011. Her supervisor was also as adamant about the non emergency road service. No Tow, No Service, No Recourse but they, AAA have my money and I'm paid in full Thru April 2012. DON'T BUY AAA
Complaint comments Comments Complaint country United States Complaint category Towing
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Comments

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 26th of Apr, 2011 by    0 Votes
I have the same level of service that you do. My car was towed three times this week and I have not been billed any additional charges. One tow driver even did not ask me for AAA identification or my signature. I hope you get your complaint resolved by AAA.

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