American Automobile Association [AAA]
reviews and complaints

I have been a member for 24 yrs.In oct. 2014, my husband's motorcycle would not start and he was on the side of a road with my granddaughter. Some man stopped and tried jumping it, the man took them to buy a battery which the store didn't have, so he then called aaa. He was advised we didn't have m/c coverage and would have to pay $125.00 for the tow. He called me and i called aaa. The rancho cucamonga office. I explained my issue and asked to speak to a supervisor, i was transferred to a music store, i called back and got tim, who proceeded to tell me that aaa had sent me 7 flyers in the mail this year alone asking if i wanted rv or m/c coverage, and he said yes it looks like junk mail, but we sent it to you. I explained i didn't need rv coverage why would i look at it. I tried to explain the urgency of where they were stranded and asked for a supervisor. I was transferred to someone's voice mail. Wtf! So i call back and speak to elizabeth who listens and says she can not help because i didn't have coverage, i asked if 24 yrs meant anything and she said no, i asked her to sign me up right at that moment because of the urgency. She advised she couldn't do it cause it would take 7-8 days to process. We argued about customer service, 24 yrs paying for their highest tow service, she said if she did it for me, other people would expect the same thing, really! Again i emphasized the emergency of my family stuck on the side of the road, she asked if i wanted a supervisor but said they would do nothing for me. I cancelled my membership and she had the nerve to ask if i was sure. I never knew i needed additional m/c coverage, i thought anything motorized would be covered for tow. I asked numerous co-workers if they realized they needed xtra coverage and they agreed with me, they did not know either, but knew as i did, that u need xtra coverage for rv's. Needless to say aaa sent me appropriated refund check, i never received a call from anyone in aaa asking why i cancelled after 24 years. I hardly used aaa for tow but have used them rarely for locked keys in a car.

I requested a Trip routing in 2011 for travel from Alaska to New Mexico & then from New Mexico to Cannonsburg PA. They sent the package to my address in New Mexico even though I clearly asked for them to send it to Alaska, where I was beginning my travel.

This year, I asked for a routing from Oregon to New Mexico, and they sent the package to New Mexico, even though I specified my trip started in Oregon. When I called, someone claiming to be a manager said he would investigate and call me back. That never happened. He tried to say I was not telling the truth but I told him my witness was the AAA office in Coos Bay OR, where I had to go at the last minute to pick up a California map. They could not do a routing because there was not enough time to order it. This so-called 'manager of customer service' said a duplicate packet was sent to OR, that is not true as I have my mail forwarded and nothing has shown up. New Mexico AAA has horrible customer service and managers that lie.

Due to our aarp membership, we no longer need aaa, so i called them to cancel our policy in mid may, 6.5 months before the renewal date. Guess what? They refused to give me a refund. It's not their "policy" to return people's money to them for a legitimate reason, or for any reason at all. They also charge a much higher annual fee than your initial "bait and switch" fee. All this piracy is in the fine print -- just like in the old days when companies didn't worry about cheating people out of their money. Avoid aaa at any cost; they are the worst company i've ever dealt with. Almost all auto insurance companies offer reliable roadside assistance as a part of their service or for a few dollars a year. Dump aaa asap.

I was in a hit and run on may 7th i was hit from behind and i went to hospital and filed claim for my car.
I got an email the same day at 2pm saying i didnt have coverage, when my contract with aaa clearly shows i do have coverage.
My policy started in april or may of 2013 and they took photos of my car, i couldnt pay for few months it was canceled and i reinstated insurance in january 2014 i have made all my payments and fulfilled my end of the contract. I was in accident morning of may 7th and hospital, then recieved email back may 7th at 2 pm stating they removed my coverage. They told me they mailed notice in march they needed photos of my car again i never received, i recieved no phone calls or emails in this regard and now they are stating they took the coverage away few days prior to the accident occuring.

I run out of gas on the freeway i-5 as my gas gauge stuck showing 1/4 of
A tank, i called triple a, they were very nice and said they would have someone there
In 20 minutes to a hour and they would have them call me when they were 10 minutes out, i waited 1 hour and 15 minutes and called them back, they cuold not
Get me any information and told me they had left a message with their contractor to call me, it is the next day and i have not had a call, i called a auto dealer that i knew
And paid them $50.00 plus $20.00 for the gas to run it up to me, they took about 15 minutes to get there as i was about 10 miles from them.
The moral of this is triple a is a waste of time as their road side assistance is
A load of bs.

In july i received the go magazine which had what i thought were awesome coupons. I needed an oil change with the synthetic oil and found a coupon in the magazine for 30.00 off as well as a 15.00 mail in rebate. I made the appointment, had the oil change done and went to pay only to find out at this point that the coupon (Which it did not state on the coupon) was off the non members price... Not the member pricing. I am thinking the whole time my oil change was going to be 35.00 before the mail in rebate, i was wrong. I spent about 71.00 and then still had to mail in the rebate. Yeah, the rebate was a joke as well... I finally got it and it was 15.00 off towards services only at the aaa service center i went to for the oil change in the first place. What a joke. When i complained directly to aaa, they said that it was stated (Which of course i don't have the coupon any longer to prove them wrong). None the less, the so called 15.00 mail in rebate was not stated that it was for services. Aaa clearly does not disclose the information they should! Horrible and customer service through the call center is not the best as well.

Have been a member of AAA for years and even signed on for their Plus service. Had an accident on 5 Nov 11, luckily no one was seriously injured and we had family in the same town, between hospital, insurance details and lawyer...we did not need a rental car to return to VA until 10 Nov 11. Stopped at the Hamilton AAA office and were told to go to our home office when we returned and they would give me the necessary form to fill out. So on 11 Nov 11, husband and I went to the Lansdowne office where we did receive the form. Reading the form it says you have 72 hours from the accident to get a rental car, hotel, meals etc but "Application must be received within 60 days of the accident or no reimbursement will be made"... notice you have 60 days to turn in the application. I completed all information required and then called AAA Mid-Atlantic only to be told that "it is clear cut you only have 72 hours to get a rental" They do not understand that I was not trying to rip them off just get reimbursed for our rental vehicle from Ohio to Virginia. First person I talked to was polite as she was being recorded and made sure I knew the conversation was being recorded. The second one was the rude one (Lindsey), obviously not being recorded . I have terminated my AAA account and will never recommend them. OH you have to get a rental car or stay in a hotel within 72 hours..hmmm I had a place to stay and a ride so why charge for all that until I needed the rental car (doesn't pay to do the right thing, well not with AAA Mid-Atlantic anyhow). After Lindsey made her comment of it "being clear-cut" I asked if she would do me a favor..she sighed and asked what...I said just cancel my AAA plus and hung up. I did call back to member services to ensure my account was canceled ...spoke with Denise who was most understanding and helpful. She ensured my account is closed. I asked when I could expect my refund and she said in 7 to 10 days. Amazing you have to get your rental car, hotel, meals within 72 hours of an accident BUT they can hold onto your refund for 7 to 10 days. Just amazing..

Aaa of southern california san luis obispo, ca office i have been a member over 35+ years until now had a great relationship and service, as a disabled veteran i went to have my annual federal records notarized the notary named tracy hope, lied and refused to notary the same federal document as past years. She then refused to give her name (I had to get it from another source) she refused to give her notary id commission as required by law. She lied and tried to alter a federal document and lied and refused me as a disabled veteran and discriminated as well. The secretary of state notified me she is required by law to give her name and id she refused. I filed now a formal complaint with our secretary of state and complained to aaa hq in costa mesa, ca they also refused to provide her id and name in violation of law and now are trying to conceal her violations of law and her discrimination. Aaa of san luis obispo has been terrible to us disabled veterans and deceitful.

I purchased aaa battery for my car a little over a year ago when i stuck with stalled car paying almost 3 times of regular price. The aaa serviceman had told me that there will be 3 years warranty service regardless if i remain aaa member or not during that period.

My car sat in the garage for about 3 weeks and when i need to go for a job interview, car would not start because battery was dead. I called aaa battery warranty service that was on the battery. I spoke to a lady and she connected me to local west hills, ca aaa office. The lady refused to send serviceman because i refused to pay for warranty service.

I asked her why do i have to pay if the battery is under warranty?
She said the warranty service is only for aaa member. What a twist? They charge almost 3 times higher price for the battery and do not provide warranty service to non-member.

I called in to request service at 7:52 pm tonight where it was communicated to me that there would 25 - 45 minute wait time before arrival since there were no other calls ahead of me. Well after 7 calls back into the dispatcher my car was finally towed at 10:20 pm. During this time i was in an unlit place with my child and pet. Each time i called in i was told that i would be called right back to receive a status update. This never occurred even after a couple of time when i called the dispatchers communicated that the driver was 6 miles away then 8 miles... None of this was true. The only bright spot was the nice driver that showed up to assist. I have never been more let down by aaa than i was tonght. The company should really consider removing the word loyalty from the member cards as it was certainly not demonstrated tonight. I do not plan on renewing my membership and would encourage others not to do so before they experience the same nightmare as me.

I bought a new battery from aaa when mine died. While under warranty my battery died again. I called them to fix it. I was told i had to take my car to auto zone for about 4 hours to charge it then call aaa to come back to my home & retest the battery before they would honor the warranty. I didn't have a ride to auto zone & i have to drive my girls to & from school every day (This is on a sunday) i decided to just buy a new one because i couldn't do what he was asking. I told him i would keep the battery, charge it later & use it for fans & music @ my daughters softball tournaments, he says fine. He gives me the final total, i wright the check, then he tells me i have to give him an additional 10.00 to keep the battery or he has to take it from me. I refused because it is mine, i paid for it already. He says he is going to take out the new battery he just put in my car & aaa will call the police & charge me with theft if i don't pay the 10.00 or give them my battery i previously purchased. My husband asked him to leave & he began shouting @ him & wouldn't leave. I paid him & called the police who told aaa guy it was a civil matter & he could not arrest me for theft because it was my battery. He upset me, my husband, my children & threw off my whole day planned & still has my $. I can afford the 10 but why after i already paid did he as for more? They are the crooks, they are bad. I will never renew with them again & we have been with them since 1980's. I plan on contacting the attorney general about this & more because he threatened me to get the money.

I have been a long time customer of AAA. Recently, I had them requote my auto insurance coverage. While on the phone they quoted me an annual policy with $19 monthly premium. I was very surprised by this quote and had them check it 4 times while I was on the phone. I even asked their representative if he had seen a quote so low like this before. He claimed he had and that I had several discounts that reduced the premium. Then I had them email me the quote. They did and I have a copy of the email but it states that my policy is a $19 annual premium.

After following up with their customer service management at their corporate headquarters, I had them review their quote and the recordings of my call. They apologized for my inconvenience and thanked me for identifying a software bug in their system, but "there is no such thing as a $19 annual policy and that I should have known this. They asked me what I wanted them to do. I told them that I would like to stand behind their policy since it was their system that provided the quote. They told me, "I'm sorry, but we just cannot do that!"

This is ridiculous. A company that will not stand behind their own system or the quotes that they provide to their customers is COMPLETE FAIL! What good is any quote that they provide to a current or future customer by their system if they are not willing to back it up?

Aren't there insurance or trade regulations that protect consumers from this? This is exactly why "bait and switch" is an illegal selling practice.

My car was rear-ended while i was still at a red light. A motorcycle police officer came to the scene by himself. The other party told the police officer the car behind her struck her at first and then took off. The police officer rejected her claim on the scene based on two pieces of evidence: 1) there are no damage marks on the back of her car 2) he just heard one bump.
After that, the lady asked me to take the car to a bodyshop for cost estimate. It turned out to be too much and she reported the accident to her insurance company: aaa. But again, when she reported, she repeated the lie that was denied by the police officer.
About 3 weeks later, when i called the aaa adjustor (Let’s use “a”) , he didn't ask for my description about the accident or if there is any witness or not. He just believed whatever the other party of the accident told him. I then told him what happened. Later that day, i called back to give him the contact info of the police officer. He was not available and his coworker (“b”) took the info into the file.
15 days later, when i called aaa again. Someone at aaa told me she saw the police officer contact info the other adjustor put in. The phone was then transferred to the adjustor’s supervisor. This lady told me: 1) the police officer contact info is not in the file. 2) my description of the accident is not in the file. So she said, nothing wrong with aaa’s work on this case.
So, i am very disappointed by aaa’s work on this case for several reasons:
1. The supervisor lied on the contact info of the police office. The lady i talked to before her already mentioned to me that the adjustor “b” did put that contact info in the file. But the supervisor said she didn’t see that.
2. The adjustor “a” or the supervisor on the treatment of my description of this accident. “a” told me he put my description into the file and the supervisor said she didn’t see that.
3. The procedure the adjustor “a” took upon this case.
The supervisor finally said they will contact the police officer and do the final judgment, which is exactly what the adjustor “a” told me 2 weeks ago. What is going on with aaa? Why are there full of lies?I have been an aaa member and bought aaa insurance ever since the first day i had a car. I even thought about switching my house insurance to aaa. I would definitely give a second thought on that and even the car insurance too.

I took my car in for just car inspection at 8:30.. I was told it will take 1 - 1 1/2 hrs. So they dropped me home. I got a call at 12:15 saying car is done and someone will come pick you up when he arrives from last drop off. Noone came or no one called. I called at 12;40 to find out when will the driver come to pick me up. "oh it can take about 1/2 or 1 hr before someone can come pick you up".

Car inspection time: start at 8:30pm finish off around after 2:pm. I mean come on. Never again i am using there car service. Terrible just terrible. They should not promise anything they cannot deliver...

I had my car towed to a local service shop by aaa this morning. The service shop check out the alternator and the battery. Find out the battery is defective.
I had aaa replaced the battery less than 3 years ago and is under three year replacement warranty. I called aaa, they sent out a technician to check the battery and confirmed the battery die. But then the aaa technician told me that the warranty is voided due to third party technician had worked/tested on it.
I was so upset. I know nothing about vehicle, like most people, when you have the car at the auto shop, you just let the technician do what they need to do and then tell you what is bad and give you an estimate. But because of this, aaa denied my claim and said, the back of the invoice had indicate about the warranty void if touched by a third party.
I don't think this is right. I am not a technician, how do i know what's wrong with my car! Aaa denied my claim just because someone else tested the battery for me!

TODAY MY SON BROKE DOWN WITH MY TRUCK, IN A ROUGH PART OF TOWN, IN 98 DEGREE HEAT. HE IS LISTED AND A MEMBER ON MY ACCOUNT. WE HAVE HAD THE UNFORTUNATE LUCK OF AUTO PROBLEMS THIS YEAR. AND HAVE HAD TO USE THEIR SERVICE MORE THAN USUAL. I WAS NOT INFORMED WHEN I SUBSCRIBED FOR A YEAR OF SERVICE, THAT I WAS LIMITED TO 7 ROADSIDE SERVICES. NOT EVEN CALLED OR GOT A WRITTEN NOTICE THAT THIS IS POLICY. THEY WAIT UNTIL IT IS NEEDED IMMEDIATELY AND SAY NO! I EVEN SPOKE TO A SUPERVISOR (ANN) AND SHE HAD NO REMORSE. THEY WANTED$40 PLUS $3 A MILE TO GET MY SON HOME SAFELY.BS! I WILL FIND ANOTHER AUTO ROADSIDE CARRIER THAT CAN HONOR THEIR WORD.;AAA IS SUPPOSE TO BE AN AMERICAN ICON FOR BEING THERE IN CASE OF AN EMERGENCY.NOT!THEIR OUT ONLY FOR $$$. I BET THE EMPLOYEES OF AAA DOESNT HAVE A LIMIT ON THEIR POLICYS. THANK GOD MY SON WAS HELPED BY A MAN (ANGEL) THAT HAS HEART PROBLEMS AND SHOULDN'T HAVE BEEN OUT IN THE HEAT. BUT WENT TO MY SONS RESCUE AND SAW HE GOT HOME SAFE...THANKS AAA FOR NOTHING!