Complaint Rating:

Company information:
AAA Insurance Company
P.O. Box 5823
Irvine, California
United States
www.aaa4insurance.com

I was recently in a car accident and have AAA for car insurance. My car is going to be in the shop for a while so AAA suggested I get a rental and I was told that unless I got a rental car with upgrades I would not have to pay for it so I agreed to get a rental. AAA then set up a rental for me with Hertz. Once I got there though they did not have a car that was $20 a day which my coverage covers so being that I was already there and now in need of a car I was forced to rent a car for $23.99 a day. I tried calling AAA and of course got only voicemail. When I did finally get a call back from them they told me they would not cover the extra $3.99 so as I tried to explain how I feel since it was their fault for not bothering to check if the place they set up for a rental had a car that would be covered by my insurance that they should have to pay for the difference. The lady I was speaking to, Felicia Tucker, would not let me get in a word and then hung up on me. I then called her supervisor, Tony, who not once apologized for his employee's rudeness and then proceeded to tell me how this was my fault and that is why AAA would not cover the difference. One more thing is that Ms. Tucker told me that she had contacted Hertz to see when a cheaper car would come in and that I could then switch cars so I wouldn't have to continue to pay the extra. She told me a cheaper car would come in later this week which would have caused even more inconvenience for me to take time to go all the way down there to switch cars but the next day I receive a call from Hertz telling me they don't even have cars for $20 a day! So now I have been lied to twice once about not having to pay for the rental and once again about there being a car within my coverage limits. The whole reason I even decided to rent a car was because I was told I would not have to pay for it. It also would have been nice if at the time I signed up for my AAA coverage they told me that the $20 car rental coverage would not fully pay for a rental should I need one. Had I known I would have gotten the higher amount. I will definitely be switching to another company for car insurance.