Complaint Rating:

Company information:
A-Tex Family Fun Center
Round Rock, Texas
United States
www.atexfun.com

In June of 2006, I found a champagne colored Sunlighter spa in the showroom of the Round Rock A-Tex Family Fun Center, and agreed to purchase the tub on a 12 month lay-a-way. I made monthly payments for almost a year, always seeing my beautiful tub in the showroom with the "Sold" sign on it each visit, until I went in April or May 2007, the tub was gone. "It was recalled by the manufacturer," the manager, Shaun, reported, "the champagne color was cracking. Wait until the new colors come out to pick a new one," he added. When I contacted the manufacturer, they reported that there were no such problems and the tub was not recalled. The store owner, Chris Secard, informed me that the tub was sold to someone else to make room for inventory. The champagne color is not available anymore. He pointed out that the contract says that the company has the right to make changes to the product offered based on availability. I don't want another color, so I asked for my money back. "Sorry, no refunds, it's in the contract," he added. "You will just have to pick another color." I had to take these thieves to the Better Business Bureau to get my money back. Even though I have won the arbitration, I am still waiting as his lawyer tries to wiggle him out of it. These guys just lie and do this to people all the time, but most don't find out. DO NOT BUY FROM THEM!!!!