Complaint Rating:

Company information:
American Van Lines
Fort Lauderdale, Florida
United States
Phone: 954-630-2219

American Van Lines or World Moving Services are nothing but a bunch of slick -willie, liars and thieves!!! I did an over the phone estimate with one of their reps. He gave me an overqll Discount of 74%. I signed the contacts that they sent and all hell broke lose. I started getting these phone call from the guy I talked to boss. It seems that he went over my contact and I was grossly under what "he knew I should be." I needed to redo the contact to add more weight and cost more money. They kept calling and calling and sending contacts. Finally I gave in. It was only going to cost me acouple hundreds more. As far as I can tell it cost me a couple of thousands.
They do not pack anything. I repeat they DO NOT pack anything. they will not tell you that until a couple days away from pickup. All they do is load and unload.
$385.00 is what i PAID for 3 boxes to have my fine China packed and moved. It is written into the contact. The movers did not bring them and I had to move the China in myh vehicle. I contacted them after a attemping for a week. I wanted a refund for the bosxes that I was charged for. They send me a letter saying after review I was only due $105.00 because I had the 74% discount. The letter also contained a notary seal! I giveup all right to ever ask them for my money again. I guess that applys to asking for asking for a total amount that was charged agaist my credit card.
Finally theywill hold stuff hostage on the truck until payment is made. Once they arrved it took almost 3 hours of Faxes and phone calls before my stuff was unloaded. i had the money, but they send junping thru hoops. Stay away from this company!!! Thieves!!!