Complaint Rating:

These guys are simply terrible. So many issues and it's been over four months and the dishwasher is still not repaired. It's a KitchenAid dishwasher yet KitchenAid has been more than helpful.

The pump went out most likely due to some piece of glass or broken plate making it's way into the pump. That may be a poor design but A&E says 'customer abuse' and not covered by warranty. I paid for service and part, then KitchenAid says they would honor the warrantee and gave me an authorization number. A&E has been nothing but a runaround, first saying one thing, then adding conditions, then finally changing their story and not honoring KitchenAid's own authorization.

Took three trips for pump repair, then the display panel went out. They ordered the wrong part and another four trips for that. They called four times in one day for the same issue.

A flat F for service. Out of five different repair persons, two I would say knew their stuff and apologized for the company, the other three were straight arrogant jerks.