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A & E Factory Service Complaints - Don't ever do business with this company!

Review all A & E Factory Service complaints

A & E Factory Service

Posted: 2007-09-27 by David Whitmore  [send email]
Don't ever do business with this company!
Complaint Rating:  100 % with 3 votes
After waiting 2 weeks for a service rep to show up from A&E for a Maytag dishwasher recall the service tech in the process of trying to repair broke a part. Now we're told that we have to wait another 2 weeks even though we already have the replacement part. The people at A&E are NOT helpful, are NOT customer oriented, are NOT willing to stand behind their mistakes. DON'T EVER DO BUSINESS WITH THIS COMPANY!
Comments United States Appliances
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 762 days ago by K Dooley  [send email] 0 Votes
I wish I had read all the complaints on this site and another site posted. It definitely would have saved me a lot of aggravation and cash. I called A&E because they were listed on Kitchenaid's website. I needed a door seal for my dishwasher. ($25.00 at Sears.com) They told me there would be a one time service charge of $65.00 but failed to mention a minimum labor charge of $145.00. It cost me a total of $215.00 to put a new door seal in which took 3 minutes to replace. What a rip off! Now I understand that they are owned by Sears. Wish I would have know that as well... Sears lost my business years ago when they lowered my credit card limit because (get this!) I paid in full and on time!
 509 days ago by Richard Herrera  [send email] 0 Votes
I agree, Lowe's sent them put to fix my refridge they could not find the problem, then they told my husband they wanted $69.00 trip charge, no one ever told us about any charges, we thought that Lowes was going to pick it up for warranty.
When I called the Company the woman answering the phone said yes there is a trip charge. My husband tried to explain that there was no information regarding this trip charge when setting the appointment.
They charged us the other day we got it in the mail, now we have to go through the process of disputing it in court.
 432 days ago by Stacey  [send email] 0 Votes
I bought a brand new Whirlpool dishwasher April 2008 from Sears. On August 26, it stopped working. I called Sears. They set up an appointment to have A&E come out on 9/2, that was the soonest they could come. They were here for 1 1/2 hours. They couldn't figure out what was wrong with the dishwasher. It was 1 of 2 parts. So, they had to order both parts. They said the soonest they would be able to come back was 9/12. On 9/9, they called me to tell me that only one of the 2 parts were on the way so they were cancelling my appointment. I argued with them, attempted to get a supervisor, to no avail. They said they will not come unless I have both parts. They really don't know which part that I need. So, they set up another appointment for 9/19. Well, they called me on 9/15 to tell me that the other part has shipped and I should have it by 9/18. The appointment that I have is tentative and unless I call them when I receive that part, my appointment will be canceled. Why should I call them? Why is it my job? They are have the worst customer service I have ever dealt with. I WILL NEVER BUY ANOTHER APPLIANCE FROM SEARS!

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