Complaint Rating:

Company information:
A & E Factory Service
San Francisco, California
United States

I bought a Whirlpool Duet Steam Washer in June. After about one month, approximately 10 loads of laundry, it stopped in the middle of the cycle with error code "F20", which means it thinks the water supply isn't working. After checking the hoses and resetting the washer by disconnecting the power supply (the instructions in the manual don't quite work as described), everything seems to be in order. But thereafter the wash or rinse cycle will start, with water flowing fine, but it will intermittently stop with the same error code "F20".

I called Whirlpool and they sent A&E Factory Service to repair the washer.

Executive Summary: DO NOT EVER USE THIS SERVICE! THEY ARE TERRIBLE!

The first visit the repairman diagnosed the problem but said he did not have the part. I had to wait 12 days for the part. The second visit they showed up 2 hours late (the window was 8-12). They unstacked the washer & dryer, put a new part in, stacked it up. In the process of stacking and unstacking, they are damaging my walls, floors, and doors by banging things into them. Then with the first load of laundry after the repair: I get "F20" error code. The problem was not solved!

So I schedule another appointment. The window is supposed to be 8-12. It's 3:30pm already, and I haven't seen a repairman. Another whole day consumed having to be at home waiting for the repair person to show up.

Word to the wise: Don't Ever Buy Whirlpool. Don't use A&E Factory Service.