Complaint Rating:

Company information:
A & E Factory Service
United States

A & E Factory SERVICE? More like NON-service! WOW, after reading all these complaints I feel better that I'm not alone in the service provided by A & E. At least they don't discriminate, they treat everyone poorly. They truly DO NOT care about their customers and have no respect for their time. They rescheduled with me 4 times (twice on the day of the appointment as I was home from work waiting on them) . . . they obviously have no idea what the term "appointment" means. When they do reschedule, it is never for the next day but rather at least 3 days later. Apparently they don't think the service they provide is critical - - - my Amana side-by-side refrigerator was out for 25 days, they did not care that we could not have milk for our kids!

I called Whirlpool twice about this and was politely told that A & E Factory Service was an independant company which they don't have control over their scheduling, however they did help me with scheduling them. If I was Whirlpool, I would seriously reconsider having this company represent them as a service provider!