Complaint Rating:

On 10-26-2007, I went to the PBS website to purchase Prime Suspect Series. I clicked on the DVD link on the PBS site and was routed to DVDdonkey.com. Assuming that this was a reputable site, I placed the order and my Visa statement was charged $148.12. I never received a confirmation for the order via email so I went back to the DVD website to try and initiate contact. The email support on the site sent me an email back stating "delivery failure". I then called the number as billed on my Visa statement 877-887-3743 (which showed 877-TV-Series as the biller) and the phone just rang and rang with no answer. I was able to leave a message but again, no answer or call back and no answer.

I am concerned as both 877-TV-Series and DVD Donkey, I later found, have had several complaints about failure to deliver/scam reports. I am also concerned since PBS is automatically routing customers to this site. I do not want to be ripped off!

Thank you!
Kelly.