Complaint Rating:

Company information:
86th Street Photo & Video
New York, New York
United States
Phone: 1-800-815-2040
http://www.86photovideo.com/

I ordered a Canon PowerShot S5 IS online from 86th Street Photo & Video because they had the best price. They called and emailed me saying they couldn’t complete the order until I called them. When I called them they told me I needed to have special batteries for this camera. That was only the start of the sales pitch. They continued to sell me the “professional package for $1499 that had additional lenses, camera bag and case, filters, an additional warranty, and other junk.

When I opened the package I was disappointed in the merchandise and the lens adapter didn’t fit the camera properly. I decided to send everything back and called them. They told I couldn’t do that without a 15% restocking fee which is not stated unless you click on the “21 Satisfaction Guaranteed” box at the very bottom of the web page for details. The “21 Satisfaction Guarantee” you see when you first open the page doesn’t mention this.

Next I was offered many discounts and unfortunately agreed to the $500 discount. I am still unsatisfied with everything but the Canon PowerShot S5 IS camera but didn’t want to hassle with them anymore. Looking back, I would send all the merchandise back and then call my credit card company to dispute the charge. I don’ think 86th Street Photo & Video would have much success in getting their money then, or even their 15% restocking fee.

My advice to other consumers, find somewhere else to buy what you want. I have seen the same camera for only $20 dollars more at other reputable online stores. I have bought other thing online and never had this problem.