Complaint Rating:

Company information:
86PhotoVideo.com
New York, New York
United States
www.86PhotoVideo.com

I was looking for the new Panasonic TZ5a and was surprised to find it over $100 dollars cheaper than other places. I should have taken that as a clue (as well as the "Proffessional" (sic) services they provide), but decided to try. I got the email stating they needed to verify and I called. Though very polite, the person was selling accessories very hard. When I declined, he said he would confirm my order. About five minutes later, I got an email stating that the camera was backordered and would be at least 4 weeks, but they would let me know. They gave me a way to cancel the order and mentioned that several times in the email. I got the feeling they wanted me to cancel. The account site they gave me didn't work, so I sent an email to the site they said to send it to stating I wanted to keep track of my order. It was returned as unaccepted by their mail server. I found another email for their customer service, and that didn't get returned... or answered. I called this morning and told the gentleman who I talked to the first time that I noticed it was backordered. He quickly offered to cancel it, which I did. I have a feeling that if I mentioned I wanted the accessories, that they would have found a camera to ship me. I only cancelled because I'm not sure that they would ever ship just the original camera at the price I purchased it for (I wouldn't have minded waiting 4 weeks). So I went to amazon and got it for a little more.