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National Auto Warranty Service Complaints - phone calls

Review all National Auto Warranty Service complaints

National Auto Warranty Service

Posted: 2008-06-11 by Peter Maxfield [send email]
phone calls
Complaint Rating:  89 % with 18 votes
unsolicited phone calls
Comments United States Auto Insurance & Loan
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Comments

135 days ago by Gw [send email]
i talked to my phone service. the rep said u should register on the national do not call list at 1888 282 1222. then if they call u after u are registered on the list its a violation of federal law-and u can register a complaint and they will investigate. but u may have more luck getting ur phone company to investigate and my company was willing to do it if they called after i had registered on the do not call list.
135 days ago by Debbi [send email]
Please know that the above phone # 636-561-2754 is not the home # for Atkinson! It apparently used to be, but is not any longer. It is mine and I have nothing to do with this company, nor do I know this person. (or want to know him!) Thanks!
134 days ago by Mr. Jones [send email]
You all need to get a life and stop making bogus complaints on message boards. Don't you have something else to do like mow the grass or make your kids some dinner?
134 days ago by Ms [send email]
interesting - the above comment - what do you think that says about you?!!! Sad.
133 days ago by Lisa S Delfino [send email]
I have enough problem without having the phone ring all the time with some bogus crap. I am getting messages at home and on my pre-paid phone. That costs me to answer that call or open that message. I would like to know how to get my phone numbers off of their lists.

Concerned tax paying citizen.
131 days ago by Mr. Smith [send email]
I have been getting 2 to 3 calls a day on my cell phone. I attempted to remove myself through their automated option but it did not work. Then when I got someone that worked their they would tell me that they would remove my number... BUT the number I was calling from was not the number I wanted removed... AND they would hang-up on me before I had a chance to tell them that. After being hung-up on 3 times, I finally got someone to stay on the line long enough to take my number down so we will see what happens... How do they stay in business???? There has to be a way to STOP THIS MADNESS!!!
131 days ago by I Hate Spam [send email]
I get stuff like this from time to time on my cell phone. This is the latest.

f[bleep] these people. with a s[bleep]stick.
131 days ago by Ast [send email]
While searching for information about National auto warranty services, I came across this article about a business deal between this company and Qwest.
-------------------------------------------
DENVER--(BUSINESS WIRE)--Qwest Communications International Inc. (NYSE:Q) today announced it signed a 3-year agreement worth an estimated $3 million to provide St. Louis-based National Auto Warranty Services with a comprehensive voice and data solution.

Qwest was the only provider that agreed to build fiber directly to the company’s St. Louis facility to create a unique voice and data solution that improves the company’s sales processes. This new solution helps National Auto Warranty Services generate leads, process sales and route prospects right to their call center.
--------------------------------------------

I am suspecting Qwest is the culprit (or they provide the tools for using fake caller IDs) for making all these unsolicited calls to phone numbers in thier data base and if any innocent person response to their bait (sales prospect), they will route the call to National Auto Warranty Services and collect a fee for the sales leads.
130 days ago by Anonymous [send email]
I called that Atkinson's home phone number. I asked if this was National Auto Warranty, or whatever. The woman said no. I said mm-hm and hung up. Then she called back telling me that it used to be his home number but now it's her number. She said she's slowly finding out that this guy [Atkinson] was a big bother to a lot of people. She said she's been getting a TON of "nasty" phone calls regarding the issue. She said it's not her making the phone calls but she's sure we can find his current number somewhere online. She also said if there was a way she could help us out, she would but she doesn't know what to do.

I think she should change her number ASAP!
127 days ago by Rachel In Missouri [send email]
To play devil's advocate... I know first hand that this company is not a scam. If your phone number is on the do not call list, they will not call. They do not use disposable cell phones, the company exists and employs around 350 people in the St. Louis Area. Many companies have more than one name. I have a warranty policy with National Auto Warranty Service on my Toyota and have filed 2 claims, both of which were filed successfully and paid by the company. If you look at the statistics, they broker more than 250, 000 auto warranties per year and work with 7 nationally recognized warranty companies. The warranty that I have is with a company called Warrantech, which also sells warranties on high end electronics. Unknowingly, I already had my plasma warrantied with the same company. People who do partial research and don't go the extra mile to make sure that the information they put out to the masses are just as bad as a company who doesn't strive to have the best business practices. IMO- maybe you should take the steps to protect yourself and your phone numbers from this sort of thing before bashing a company that does operate above board. The FTC is not suing NAWS because they are breaking no laws. Agreed, the constant phone calls are annoying, but there are ways to take care of that sort of issue. Hopefully, people will take into account the nature of the business and the amount of other happy policy holders out there.
125 days ago by No-one [send email]
one word (domain?) for you guys: ripoffreport.com

fight fire with fire. in case you don't know, ripoffreport.com is an extortion scheme, and apparently an extremely effective one at that.

just google "ed magedson" before you go to the site so you can see how the scam works. let him twist the bad guys' arms for you.
124 days ago by Jim Vandiver [send email]
Alot of people are saying that Dealer Services or National Auto Warranty Services in Wentzville, MO are the ones making these calls. They do NOT dial outbound to customers. The best way to figure out who's calling you is to do this:

1) Answer the call and act interested when you do
2) Play along, the first person you talk to is just screening calls so agree to talk to a specialist or salesman
3) Go through the sales pitch then say that you need to call them back with your credit card
4) Get the callback number and post it here. I can figure out who the phone number belongs to and I can also verify it with the utility company.
124 days ago by Jim Vandiver [send email]
Alot of people are saying that Dealer Services or National Auto Warranty Services in Wentzville, MO are the ones making these calls. They do NOT dial outbound to customers. The best way to figure out who's calling you is to do this:

1) Answer the call and act interested when you do
2) Play along, the first person you talk to is just screening calls so agree to talk to a specialist or salesman
3) Go through the sales pitch then say that you need to call them back with your credit card
4) Get the callback number and post it here. I can figure out who the phone number belongs to and I can also verify it with the utility company.
124 days ago by Jim Vandiver [send email]
Whoops, didn't mean to double post. Lol, my bad.
116 days ago by Pg [send email]
Jim the Dealer Services shill hard at work again on yet another website.
114 days ago by Mary [send email]
Thank goodness for this website! I actually called them because of a notice I received in the mail and was interested in extending my auto coverage. When they were unable to send me and email or something in writing, I asked for the website...www.oneautowarranty.com...and when I was unable to see any contact information, no phone number to later call and cancel I started becoming skeptical. Then they said they were apart of National Auto Warranty...so I searched that. The salesman then asked me what was holding up my decision...I said the integrity of your company...and he offered me a lower payment. No thank you. This seems a little fishy to me.
111 days ago by Jack [send email]
This comment is in response to the one from Jim Vandiver.

You are a liar and a shill for National Auto Warranty Services located in Wentzville, MO. We have seen your numerous posts all over the internet and we are on to your lies on behalf of the scumbags at National Auto Warranty Services.

(Note: to everyone: the following refer only to the company National Auto Warranty Services located in Wentzville, Missouri. There are many other companies with a similar name that may be legitimate. Also, there is a company known as "Dealer Services." This is the company that sends warranty expiration letters to your house with a logo that is a copy of the one used by General Motors. Guess what? It is the same company!)

This company is one of the biggest auto warranty scammers and crooks in the country. There is no way they are legitimate in any sense of the word.

Want proof? View this link, a press release from the Attorney General of Missouri:
http://ago.mo.gov/newsreleases/2008/030608.htm

They are currently being sued by Missouri for fraud and numerous violations of the state's "No Call Law."

In addition, they are part of a national crackdown on telemarketing fraud from the Federal Trade Commission. This press release clearly shows they were involved in both the state and a federal action:
http://ago.mo.gov/newsreleases/2008/National_crackdown_on_telemarketing_fraud_includes_three_cases_filed_by_Nixon/

You can lookup this company's listing at the Missouri Secretary of State website. Be sure to click on the "Filed Documents" link at the top of the page. If you look under the Annual Report dated 4/3/2008, (and previous filings) you will see the home address of both the President and Vice President of this company. This is public information:
https://www.sos.mo.gov/BusinessEntity/soskb/Corp.asp?411719

In addition, this Jim Vandiver, or whoever this person really is, has listed more than one location under his profile for different posts. For example, under this post, he is from Council Bluffs Iowa:
http://www.topix.com/forum/city/rocky-hill-ct/T3S758L7945R8ND2M

And in the following, he lists himself from Troy, NY.
http://www.ripoffreport.com/reports/0/201/RipOff0201058.htm

Guess Jim Vandiver will have to refund the $7.50 that National Auto Warranty Services paid him for his post. Good luck on your next career. Or perhaps Jim Vandiver is really Darain Atkinson, the President of National Auto Warranty Services, or Cory Atkinson, the listed Vice President. In that case, good luck in prison.

Here is how to contact these crooks:
http://www.oneautowarranty.com/
800-724-8510

Here are the owners' addresses as listed in their Missouri corporation filing, all public information:
Darain Atkinson (President)
1009 Hawks Landing Drive
Lake St. Louis, MO 63367

Cory Atkinson (Vice President)
20 Signal Hill
St. Charles, MO 63301
110 days ago by Danthony [send email]
I personally know people that work at this company. I know first had that there is NO outbound dept. There are scammers out there, but this one IS NOT!! They receive thousands of calls per day. They employ over 350 people. More like 500 if I am correct. The Company is a company that stands behind Years of warranty services and agencies, Agencies that have been around for nearly twenty years. They house conferences, weddings, and Business meetings at their State-of-the-Art facility. They do NOT use scummy throw away cells phone to do business. They are Professionals, who have saved me thousands of dollars on repairs on my personal vehicle. I know I am just one of thousands who would stand behind their savings. Sure, you may have received phone calls from warranty companies, However This company is LEGIT!! Every, I MEAN EVERY company has dissatisfied clients. That's EVERY business. So those of you who are constant in your negativity. Find a real company to fight about...I have seen, and experienced this company first hand in person, and in sight. Their REAL! HONEST! SINCERE!! and..SAVED ME THOUSANDS of dollars on repair.

I support YOU NATIONAL AUTO WARRANTY SERVICES & SAY THANK YOU FOR SAVING ME MONEY!
110 days ago by Jim Vandiver [send email]
Its unfortunate that people are so brutal when it comes to things like this. National Auto Warranty Services no longer performs telemarketing. What I listed was true, and if anyone cares to actually post a number instead of flame people then I can show you who is really pestering you all day long.

Secondly, anyone that believes this business is a scam has no idea what the term 'technicality' means. You purchase a warranty or service contract then you as a consumer have an obligation to read over that contract so that you find it satisfactory. If you don't, respond immediately for a refund. People get angry because everything isn't spoon fed to them.
109 days ago by Jack [send email]
What I find amusing in not only is "Jim Vandiver" a shill for the scammers and crooks at National Auto Warranty Services, he actually wants people to post phone numbers of telemarketers so he can "investigate."

What's the matter Jim (or whatever your real name is)? Worried about the law breathing down your neck?

Now, there is a post by "Danthony" singing the praises of the crooks known as National Auto Warranty Services.

People, please do not believe me. Do not believe Jim or Danthiny. Perform your own research.

Here is a great place to start. Please copy and pasate this link in a new browser window:

http://ago.mo.gov/newsreleases/2008/030608.htm

This is a press release from the Attorney General of Missouri regarding lawsuits against several businesses that rip people off. They received tens of thousands of complaints. Guesss what? This "great" company that Jim and Danthony speak about is one of the companies being sued. Here is the quote from the press release against these scammers and crooks in question:

"National Auto Warranty Services Inc., of Wentzville, which also sent consumers postcards and letters informing them that their warranties were about to expire, and that it was offering them their final chance to purchase a renewed, extended warranty. The company failed to inform the consumers that it was not affiliated with the dealers or manufacturers of the vehicle, and that it was actually offering to sell MVESCs instead of warranties. In addition, the company violated the Missouri No Call Law by calling Missourians who were on the No Call list, as well as federal telemarketing laws by contacting consumers by phone and failing to honor their requests not to be called. The lawsuit was filed in St. Charles County Circuit Court. "

It clearly states that they violated both Missouri and federal telemarketing laws.

In addition, another company was named in the suit that we believe is the same company:
"Dealer Warranty Services of St. Charles, for using misleading notification letters to pressure, confuse and intimidate consumers into purchasing MVESCs they did not need. The defendant also misrepresented to consumers the cost of purchasing the MVESCs and debited the bank accounts of several consumers without authorization. The lawsuit was filed in St. Charles County Circuit Court. "

So, Jim and Danthony...We have shown our evidence that National Auto Warranty Services are crooks. How about showing us some evidence that this is an honest and reputable business?

Didn't think you would...

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