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Nokia Complaints - Problem with handset replacement!

Review all Nokia complaints

Nokia

Posted: 2006-09-14 by Pankaj Mahajan [send email]
Problem with handset replacement!
Complaint Rating:  91 % with 22 votes
I had brought an handset 6681 in month of March 2006. After using for 2-3 months I found that my handset was hanging frequently then on one day its keypad was not working, then on 10/08/2006 I visited their service center at Green park New Delhi, My Handset was taken for repairs job number is 1500164518 and they told they will give it back in a week time. Next Week I had been told that my handset was irreparable and we will swap your handset in 10 days time. Till Date I haven't received my handset every time I call the service center they tell it will take another one week for replacement. Regarding this I Had logged a complaint in Nokia but no I got no result from that Reference Number for the same is 2-1GSTZ7. This type of services are never expected by me with Nokia, I am also planning for registering complaint in Consumer court regarding the services.
Comments India Mobile & Cell Phones
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Comments

225 days ago by Priya [send email]
Hi,

I bought Nokia 6275..With in 2 days, I coul find the poor battery life..I am charging it 2 or 3 times in a day even if i charge it for a long time.

The battery life for nokia 6275 is very very poor... Please give me a suggestion, what should i do to increase the battery life.

Thanks,
Priya
211 days ago by Mrs. Omana Thaivila [send email]
I bought a N72 on 23/11/07. After 4 months I found that the radio is not working. Suddenly after few days it automatically started working. Now my problem is the phone gets hanged repetedly sometimes when I receive a call, sometimes when I see the photos or listen the music. Then I have to switch off the phone for at least half an hour and again switch it on. But 10-15 times daily it gets hanged. My phone is in the warranty period. I have heard that if we give the phone to the customer care centre it takes days to get back the phone. I really do not know what to do.
181 days ago by Vijaya Kumar.k [send email]
Dear sir,

This is vijaya kumar i purschased 6085 model in ur mobile shoppee(new no.68 first main rd C.I.T nagar chennai - 35) now i got some problem like "no display" but its in warenty, i gave tat set to showroom on 14/05/08 still now they no responding me & also they treated as roughly plz take me a the ness action for my compliant

MODEL : - 6085

MOBILE SHOPPEE :-new no.68 first main rd C.I.T nagar chennai - 35

IMEI no:-353228018103507

JOB SHEET NO: -4619(compliant no given in mobile shoppee)

JOB SHEET NO: -4621(compliant no given to nokia care center)


As i informed to nokia care center, as i need my mobile on monday they spoken me roughly...

Im waiting for reply & also my mobile on monday plz do the favour...

With regards
k.vijaya kumar
cms co-ordinator southern region
044-65631342, 9841508447
181 days ago by Vijaya Kumar.k [send email]
Dear sir,

This is vijaya kumar i purschased 6085 model in ur mobile shoppee(new no.68 first main rd C.I.T nagar chennai - 35) now i got some problem like "no display" but its in warenty, i gave tat set to showroom on 14/05/08 still now they no responding me & also they treated as roughly plz take me a the ness action for my compliant

MODEL : - 6085

MOBILE SHOPPEE :-new no.68 first main rd C.I.T nagar chennai - 35

IMEI no:-353228018103507

JOB SHEET NO: -4619(compliant no given in mobile shoppee)

JOB SHEET NO: -4621(compliant no given to nokia care center)


As i informed to nokia care center, as i need my mobile on monday they spoken me roughly...

Im waiting for reply & also my mobile on 26th may

With regards
k.vijaya kumar
cms co-ordinator southern region
044-65631342, 9841508447
173 days ago by Behnam Ekhvanofasa [send email]
I had received a following massage of win 850, 000 Euro!
Is that true? Otherwise why your company doesn’t follow it and stop this under Nokia name??!
sms : Your mobile number has won 850, 000.00 euros in the ongoing nokia mobile promo for cliam call +34 645426 053 fax +34 940461 452 & E-mail : nokia44933@yahoo.com
141 days ago by Vivek Jain [send email]
i purchage nokia model no 2626 in jan 2008.but it is not working properly.i give it to nokia care on mar 19.my job sheet no is 239434038/080319/12.my set is not repaired till now.after that they said my mobile wil be replaced but till now nothing is happned.this kind of service i m never expected from nokia.now i m thinking to complain in consumer coure.
vivek jain
m-093555027751
jor sheet no 239434038/080319/12
MBA student
kurukshetra university, kurukshetra
141 days ago by Ravi Pal Mehta [send email]
RAVI PAL MEHTA-9831155925, 9331155925

I HAVE PURCHASED A PHONE NOKIA N82, AROUND 25 DAYS BACK FROM THE DEALER AT BHOWANIPORE.THE IMEI NO. IS 358984013395671. I TOOK THE PHONE AND WENT TO HYDERABAD ON THE SAME DAY . OVER THEIR I FOUND OUT THAT THE PHONE HAD MANUFACTURING DEFECT IN THE HAND SET SPEAKER. I HAD NO OTHER PHONE SO I USED THE LOUD SPEAKER WHILE RECEIVING INCOMING AND OUTGOING CALLS. I CALD MY DEALER FROM THERE, HE ASSURED ME FOR THE REPLACEMENT. I CAME BACK TO KOLKATA 5 DAYS BACK, AND WENT TO HIM. HE DIS AGREED THE REPLACEMENT, AND TOLD ME TO VISIT NOKIA CARE AT 1, CHANDNI CHOWK. I WAITED FOR 3 HRS FOR MY CHANCE TO TALK TO THEM. THEY ALSO DIS AGREED FOR THE REPLACEMENT OF THE SET, AND GAVE ME THE JOB CARD WITH NO.148434038/080703/46 AND TOLD TO WAIT FOR 15 DAYS, AS THE PHONE WIL BE HANDED TO HEAD OFFICE AT SALT LAKE. HE TOLD CHANCES FOR REPLACEMENT IS NOT MUCH.

I WAS SO FASINATED FOR NOKIA PHONES ALL THE TIME AND USE TO PURCHASE NEW MODELS LAUNCHED IN THE MARKET. I M SHATTERED WITH NOKIAS SERVICE . A 20, 000 BUCKS SET WITH MANUFACTURING DEFECT FROM DAY ONE, CANT BE REPLACED. I PROMISE NOT TO RELY ON NOKIA ANY MORE, AT LEAST CHINESE PHONES R MUCH BETTER, THEY R CHEAP WITH ALL FACILITY AND DO NOT GIVE FALSE PROMISES.

HP IS ALSO HAVING A GOOD SERVICE, THEY REPLACED MY FRIENDS MOBILE AFTER 4 MONTHS OF PURCHASE. His LOUD SPEAKER WAS NOT WORKING PROPER.
130 days ago by Peteraxel [send email]
Dear Sir, I have the honour to state with great dissatisfaction that with a great hope I purchased Nokia3110 c on 27.05.08 from "grameenphone center", D.B.Road, Gaibandha Sador, Gaibandha, Bangladesh.But its a matter of great regret that the set has become disordered.It is now mulfunctioning.It is becoming on and off automatically.Email is not being retreived.When memory card is inserting the set starts off and on, sometimes fully off. So i am seriously hopepless and sad now.The local dealer refuses to change the set though i have been given an warranty card of one year.In this regard i like to mention here that I purchased Nokia6600 about two years ago.With that set im also facing scrolling problem. I went to Nokia Care Center, 76 Gulsan, Dhaka, Bangladesi but they failed to repair the set.So i request you to kindly order your local distributor in Bangladesh to change my Nokia3110c with a better model. I am agree to pay the rest money for this. I sent this message to the highest authority of Nokia with a great hope that you will take immediate necessary steps abiding by your slogan"Connecting people".My phone's IMEI no. is 353081022458965 . With best regards. J.K.Chakrabarty.Gaibandha, Ban gladesh, mobile: +8801819772008
130 days ago by Peteraxel [send email]
Dear Sir, I have the honour to state with great dissatisfaction that with a great hope I purchased Nokia3110 c on 27.05.08 from "grameenphone center", D.B.Road, Gaibandha Sador, Gaibandha, Bangladesh.But its a matter of great regret that the set has become disordered.It is now mulfunctioning.It is becoming on and off automatically.Email is not being retreived.When memory card is inserting the set starts off and on, sometimes fully off. So i am seriously hopepless and sad now.The local dealer refuses to change the set though i have been given an warranty card of one year.In this regard i like to mention here that I purchased Nokia6600 about two years ago.With that set im also facing scrolling problem. I went to Nokia Care Center, 76 Gulsan, Dhaka, Bangladesi but they failed to repair the set.So i request you to kindly order your local distributor in Bangladesh to change my Nokia3110c with a better model. I am agree to pay the rest money for this. I sent this message to the highest authority of Nokia with a great hope that you will take immediate necessary steps abiding by your slogan"Connecting people".My phone's IMEI no. is 353081022458965 . With best regards. J.K.Chakrabarty.Gaibandha, Ban gladesh, mobile: +8801819772008
130 days ago by Peteraxel [send email]
Dear Sir, I have the honour to state with great dissatisfaction that with a great hope I purchased Nokia3110 c on 27.05.08 from "grameenphone center", D.B.Road, Gaibandha Sador, Gaibandha, Bangladesh.But its a matter of great regret that the set has become disordered.It is now mulfunctioning.It is becoming on and off automatically.Email is not being retreived.When memory card is inserting the set starts off and on, sometimes fully off. So i am seriously hopepless and sad now.The local dealer refuses to change the set though i have been given an warranty card of one year.In this regard i like to mention here that I purchased Nokia6600 about two years ago.With that set im also facing scrolling problem. I went to Nokia Care Center, 76 Gulsan, Dhaka, Bangladesi but they failed to repair the set.So i request you to kindly order your local distributor in Bangladesh to change my Nokia3110c with a better model. I am agree to pay the rest money for this. I sent this message to the highest authority of Nokia with a great hope that you will take immediate necessary steps abiding by your slogan"Connecting people".My phone's IMEI no. is 353081022458965 . With best regards. J.K.Chakrabarty.Gaibandha, Ban gladesh, mobile: +8801819772008
130 days ago by Peteraxel [send email]
Dear Sir, I have the honour to state with great dissatisfaction that with a great hope I purchased Nokia3110 c on 27.05.08 from "grameenphone center", D.B.Road, Gaibandha Sador, Gaibandha, Bangladesh.But its a matter of great regret that the set has become disordered.It is now mulfunctioning.It is becoming on and off automatically.Email is not being retreived.When memory card is inserting the set starts off and on, sometimes fully off. So i am seriously hopepless and sad now.The local dealer refuses to change the set though i have been given an warranty card of one year.In this regard i like to mention here that I purchased Nokia6600 about two years ago.With that set im also facing scrolling problem. I went to Nokia Care Center, 76 Gulsan, Dhaka, Bangladesi but they failed to repair the set.So i request you to kindly order your local distributor in Bangladesh to change my Nokia3110c with a better model. I am agree to pay the rest money for this. I sent this message to the highest authority of Nokia with a great hope that you will take immediate necessary steps abiding by your slogan"Connecting people".My phone's IMEI no. is 353081022458965 . With best regards. J.K.Chakrabarty.Gaibandha, Ban gladesh, mobile: +8801819772008
130 days ago by Peteraxel [send email]
Dear Sir, I have the honour to state with great dissatisfaction that with a great hope I purchased Nokia3110 c on 27.05.08 from "grameenphone center", D.B.Road, Gaibandha Sador, Gaibandha, Bangladesh.But its a matter of great regret that the set has become disordered.It is now mulfunctioning.It is becoming on and off automatically.Email is not being retreived.When memory card is inserting the set starts off and on, sometimes fully off. So i am seriously hopepless and sad now.The local dealer refuses to change the set though i have been given an warranty card of one year.In this regard i like to mention here that I purchased Nokia6600 about two years ago.With that set im also facing scrolling problem. I went to Nokia Care Center, 76 Gulsan, Dhaka, Bangladesi but they failed to repair the set.So i request you to kindly order your local distributor in Bangladesh to change my Nokia3110c with a better model. I am agree to pay the rest money for this. I sent this message to the highest authority of Nokia with a great hope that you will take immediate necessary steps abiding by your slogan"Connecting people".My phone's IMEI no. is 353081022458965 . With best regards. J.K.Chakrabarty.Gaibandha, Ban gladesh, mobile: +8801819772008
130 days ago by Peteraxel [send email]
Dear Sir, I have the honour to state with great dissatisfaction that with a great hope I purchased Nokia3110 c on 27.05.08 from "grameenphone center", D.B.Road, Gaibandha Sador, Gaibandha, Bangladesh.But its a matter of great regret that the set has become disordered.It is now mulfunctioning.It is becoming on and off automatically.Email is not being retreived.When memory card is inserting the set starts off and on, sometimes fully off. So i am seriously hopepless and sad now.The local dealer refuses to change the set though i have been given an warranty card of one year.In this regard i like to mention here that I purchased Nokia6600 about two years ago.With that set im also facing scrolling problem. I went to Nokia Care Center, 76 Gulsan, Dhaka, Bangladesi but they failed to repair the set.So i request you to kindly order your local distributor in Bangladesh to change my Nokia3110c with a better model. I am agree to pay the rest money for this. I sent this message to the highest authority of Nokia with a great hope that you will take immediate necessary steps abiding by your slogan"Connecting people".My phone's IMEI no. is 353081022458965 . With best regards. J.K.Chakrabarty.Gaibandha, Ban gladesh, mobile: +8801819772008
130 days ago by Peteraxel [send email]
Its a matter of great dissatisfaction that with a good hope I purchased Nokia3110 c on 27.05.08 from "Grameenphone center", D.B.Road, Gaibandha Sadar, Gaibandha, Bangladesh.But its a matter of great regret that the set has become disordered.It is now malfunctioning.It is becoming on and off automatically.Email is not being retreived.When memory card is inserted the set starts off and on, sometimes fully off. Presently i am seriously hopepless and sad now.The local dealer refuses to change the set though i have been given an warranty card of one year.In this regard i like to mention here that I purchased Nokia6600 about two years ago, that set is giving troubles since my purchase, to solve problem I went to Nokia Care Center, 76 Gulsan, Dhaka, Bangladesi but they failed to repair the set.So i request you to please order your local distributor in Bangladesh to change my Nokia3110c with a better model. I am agree to pay the rest money for this. I sent this message to the highest authority of Nokia with a great hope that you will take immediate necessary steps abiding by your slogan"Connecting people".My phone's IMEI no. is 353081022458965.It is to be mentioned here that nokia care centre, Bogra, Bangladesh has already billed for Rs.1800/ for repairing cost of my phone 6600, but no improvement.They have cheated me, how care centre dare to do it with nokias customer.Very soon im going to publish the matter in the daily leading news paper of Bangladesh cause i have lost the good faith over Nokias goodwill.This fucking policy with innocent peoples needs to be removed immediately by nokia.With best regards.Peteraxel, Gaibandha, Ban gladesh, mobile: +8801819772008
130 days ago by Peteraxel [send email]
Its a matter of great dissatisfaction that with a good hope I purchased Nokia3110 c on 27.05.08 from "Grameenphone center", D.B.Road, Gaibandha Sadar, Gaibandha, Bangladesh.But its a matter of great regret that the set has become disordered.It is now malfunctioning.It is becoming on and off automatically.Email is not being retreived.When memory card is inserted the set starts off and on, sometimes fully off. Presently i am seriously hopepless and sad now.The local dealer refuses to change the set though i have been given an warranty card of one year.In this regard i like to mention here that I purchased Nokia6600 about two years ago, that set is giving troubles since my purchase, to solve problem I went to Nokia Care Center, 76 Gulsan, Dhaka, Bangladesi but they failed to repair the set.So i request you to please order your local distributor in Bangladesh to change my Nokia3110c with a better model. I am agree to pay the rest money for this. I sent this message to the highest authority of Nokia with a great hope that you will take immediate necessary steps abiding by your slogan"Connecting people".My phone's IMEI no. is 353081022458965.It is to be mentioned here that nokia care centre, Bogra, Bangladesh has already billed for Rs.1800/ for repairing cost of my phone 6600, but no improvement.They have cheated me, how care centre dare to do it with nokias customer.Very soon im going to publish the matter in the daily leading news paper of Bangladesh cause i have lost the good faith over Nokias goodwill.This fucking policy with innocent peoples needs to be removed immediately by nokia.With best regards.Peteraxel, Gaibandha, Ban gladesh, mobile: +8801819772008
130 days ago by Peteraxel [send email]
Its a matter of great dissatisfaction that with a good hope I purchased Nokia3110 c on 27.05.08 from "Grameenphone center", D.B.Road, Gaibandha Sadar, Gaibandha, Bangladesh.But its a matter of great regret that the set has become disordered.It is now malfunctioning.It is becoming on and off automatically.Email is not being retreived.When memory card is inserted the set starts off and on, sometimes fully off. Presently i am seriously hopepless and sad now.The local dealer refuses to change the set though i have been given an warranty card of one year.In this regard i like to mention here that I purchased Nokia6600 about two years ago, that set is giving troubles since my purchase, to solve problem I went to Nokia Care Center, 76 Gulsan, Dhaka, Bangladesi but they failed to repair the set.So i request you to please order your local distributor in Bangladesh to change my Nokia3110c with a better model. I am agree to pay the rest money for this. I sent this message to the highest authority of Nokia with a great hope that you will take immediate necessary steps abiding by your slogan"Connecting people".My phone's IMEI no. is 353081022458965.It is to be mentioned here that nokia care centre, Bogra, Bangladesh has already billed for Rs.1800/ for repairing cost of my phone 6600, but no improvement.They have cheated me, how care centre dare to do it with nokias customer.Very soon im going to publish the matter in the daily leading news paper of Bangladesh cause i have lost the good faith over Nokias goodwill.This fucking policy with innocent peoples needs to be removed immediately by nokia.With best regards.Peteraxel, Gaibandha, Ban gladesh, mobile: +8801819772008
115 days ago by Ajit Kalkar [send email]
Purchased nokia E 51 invoice no 1180 dated 5th June 08 from the local dealer namely Hotline Service Center 4 Tulsi Complex Tower Chowk Ujjain (Madhya Paradesh) Country India dealer phone no 0734 2524525. The mobile underwent dead within 10 day of its purchase. The dealer was contacted. He referred to Nokia Care who took the mobile and deported it to Bhopal. It was apprised by theme that the some problem in software has crept in and would be set right. I am of the opinion that the quality product of yr Company in no case should suffer any deficiency in such a short period of 10 days of use with due care. Since at present i am phone less i m loosing my business, as there were around 1000 contact numbers that i have lost at the moment. There were no any kind of complained so far i have been using yr company product since last 10 years except this one. I therefore feel that the product instead of repairs should have been replaced so that my faith stands bound. I hope that a kind ear to my submission will be turned in order to maintain customer loyalty

An early reply in the matter is solicited
115 days ago by Ajit Kalkar [send email]
Purchased nokia E 51 invoice no 1180 dated 5th June 08 from the local dealer namely Hotline Service Center 4 Tulsi Complex Tower Chowk Ujjain (Madhya Paradesh) Country India dealer phone no 0734 2524525. The mobile underwent dead within 10 day of its purchase. The dealer was contacted. He referred to Nokia Care who took the mobile and deported it to Bhopal. It was apprised by theme that the some problem in software has crept in and would be set right. I am of the opinion that the quality product of yr Company in no case should suffer any deficiency in such a short period of 10 days of use with due care. Since at present i am phone less i m loosing my business, as there were around 1000 contact numbers that i have lost at the moment. There were no any kind of complained so far i have been using yr company product since last 10 years except this one. I therefore feel that the product instead of repairs should have been replaced so that my faith stands bound. I hope that a kind ear to my submission will be turned in order to maintain customer loyalty

An early reply in the matter is solicited
106 days ago by Aditya Mundhara [send email]
i got a new 3110c from the mobile store pune. and now when i try to click photos the phone gets hung up. also wen i tried to cal myself from other phone while the hung up situation occurs i canot see who is calin and also after i restart the phone i canot see that who called me last time. wen i had gone to priority dealer for the solution to the problem they said it wil take 15 days to recover and i asked for a new cheap phone for the 15 days they denied. so u tell me what should i do. its only been 1 month i ve used the phone.
106 days ago by Aditya Mundhara [send email]
i got a new 3110c from the mobile store pune. and now when i try to click photos the phone gets hung up. also wen i tried to cal myself from other phone while the hung up situation occurs i canot see who is calin and also after i restart the phone i canot see that who called me last time. wen i had gone to priority dealer for the solution to the problem they said it wil take 15 days to recover and i asked for a new cheap phone for the 15 days they denied. so u tell me what should i do. its only been 1 month i ve used the phone.

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