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Maytag / French Door Refrigerator Complaints - Problems with the ice maker!

Review all Maytag / French Door Refrigerator complaints

Maytag / French Door Refrigerator

Posted: 2007-02-09 by Cheryl Mikel [send email]

Problems with the ice maker!

Complaint Rating:

I bought my maytag ice2o French door refrigerator from home depot 8 mos ago. Loved it when I got it, but soon after had problems with the ice maker. They replaced the ice maker. Now the ice maker is still having problems. Its not strong enough to break up all the ice. The ice cubes freeze in big blocks causing the system to clog. Last night the thing took on a mind of its own. All the lights are flashing on the control panel, the ice and water maker don't work at all. The flap is constantly opening and closing all on its own, constantly making a clicking noise all night long. Finally we had to unplug it so we could get 4 hours sleep. Plug it in this morning and its still doing it. My biggest concern is what happens after the warranty runs out. I already know this thing has mechanical problems. Did I get a lemon or is it junk?? Either way I'm stuck with a $2,800 refrigerator that seems like it has bad engineering.

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More Maytag / French Door Refrigerator complaints

Maytag / French Door Refrigerator - Extended warranty!

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351 days ago by Cindy O. [send email]

I bought an H2O last May, so we were about 2 months out of warranty. We had several other problems with the freezer door handle not staying on and the inside plastic meat cover has never stayed on . I was promised a replacement but it was never brought. Now our water and ice maker is clicking loudly and not working. Many thanks to all of you who listed your similar problems and how they have or have not been resolved. When I shared this "web" info. with the Maytag person they all of a sudden decided to cover the cost of the repairs. In reading the testimony of so many others, I am beginning to agree with the comments of Dennis who stated "this issue deserves a class action". I am not sure how to start this procedure, but I would be in full support of it-there is great power in numbers and all of us have invested at least $2000 in a product which is defective. They should either reimburse our purchase price or provide a more reliable fridge. If anyone else agrees with Dennis and I sent comment please and perhaps we could get this started. I am glad that Maytag has offered to repair this problem at no cost even beyond the warranty date, however if the problem continues as it did with some customers listed here, then I think we have something to fight about. Thanks again for your help. Sincerely, Cindy O.

350 days ago by Rob Smith [send email]

This is a POS refrigerator, add me to the club, mine started flapping three days ago and I went out of warranty two months ago. I wish I would have bought this POS with AMex, so that I could get my cash back. Shame on Maytag, this will be the last appliance I purchase with their brand name. I am going to give them a try, but I doubt they will help me out, might end up fixing myself and then purchasing the extended warranty.

350 days ago by Caryn Stephenson [send email]

So sorry to have to post again. Unfortunately, the High Voltage control board (see post of 7 days ago) did fix the flapping and lights flashing, but it is still not making ice and worse than that, the temperature in the fridge fluctuates between 43 and 57 degrees so it is not foodsafe. I am sooo tired of this piece of junk. We've had a hell of a time feeding 5 kids on our minimal market here, some 35 miles from any major grocery store. Going to the store every night just before dinner so I can get meat and veggies. The worst part is A&E. They have canceled the last two Tuesdays, halfway through the day they were supposed to come. So no work, no money, no fridge. They offered an extended 1 yr warranty which I told them not to bother with, as warranties require one important thing: REPAIRMEN! And so far, I haven't seen one and it has been three weeks today. No end in sight. I've called a friend an hour away and told him I would pay him whatever he wanted but just come fix the dadblum thing! I want my money back and I'll go buy anything but Maytag or Whirlpool (you know, the dependability people?) A class action suit and a recall will make me happier than I can say. My local Home Depot is no longer recommending them at all (ice2os) but says Consumer Reports still has it on their top list. I'm sure I'll still be dealing with this in two weeks when I get back from vacation, where there'll be a wonderful, cold, ice-producing, temperature-maintaining, non-flashing/flapping appliance called a fridge that we all depend on. Thanks a lot Maytag. They don't even care that they're losing customers left and right...

349 days ago by Maureen Willis [send email]

Here is yet another customer with a broken Maytag/French Door refrigerator. I have been without a fridge for a week, and they are not coming until Tuesday. I will never buy a Maytag ever again. We purchased this thinking that you get what you pay for, but I was wrong. What a headache. When I called the customer service number, the operator told me she has never had a call on this model. I think they need to recall the part and reimburse the rest of us for our time and trouble. My concern is are they going to replace the HV board with another faulty part, or has the part been "redesigned." Am I going to have this problem 14 mo. from now? I asked the customer service rep and she said that she doesn't have any idea because they don't share that kind of info with them. I'm going to ask if I can have the old part and I am going to compare serial numbers. My guess is the part is the original part that is breaking.

349 days ago by Cristin Connor [send email]

I'm back- I wrote in about 7 days ago. My Ice2O went out on a Saturday night of course. Called Monday morning to H.D. warranty, they scheduled someone to come out Tuesday morning. Come to find out the repairman they scheduled is no longer in business! Then they scheduled A&E to come out that afternoon. They couldn't come out until Wednesday afternoon because they did not have any techs in my area. So, finally we get a call from A&E asking what kind of refrigerator we had and the problem. They knew exactly what the problem was and so did I! So we both started calling all parts places for the H.V. Control board that A&E did not have in stock- that would have been too easy. Then I remembered a post by Barbara? about calling Marcone. Called them, they had a part about 45 minutes away. Great! Called A&E, they do not have a contract with them, could not buy it. Called H.D. Warranty again, basically told them it was BS and they honored a reimbursement of the part. Our refrigerator is FINALLY fixed. We lucked out compared to some of you. I do appreciate this complaint board and all your comments. You helped me out.

349 days ago by Michael Browne [send email]
My wife and I came home last evening to the same problem, lights flashing, ice door flapping, etc. Reading through the post I’m in shock that this is the best way Maytag is handling the problem. I will be calling Maytag tomorrow and beginning the pain staking agony of getting this POS fixed. Our Ice2O is only 1 year 3 months old.

348 days ago by Leslie Kessler [send email]

Wow! Thank God for the internet. My Maytag Ice20 French Door Bottom Freezer refrigerator went last night, lights blinking and ice door flapping. (Thirteen months and 21 days after purchase date) My husband and I tried to troubleshoot the problem by going to the Use & Care Guide book and Maytag's website. No help there, this of course happening on Sunday. I decided to google my problem and there you all were with the same complaint. This fridge needs to be recalled! I have an extended warranty, but won't have a repairman till 48 - 72 hours from now. (That's what Brandsmart calls "urgent care", since the fridge is no longer keeping its temperature and I had to throw out my food.) Thanks for the heads up on what to expect, I have also notified Maytag.

347 days ago by Maureen Willis [send email]

Well here I am again, the repair man we were waiting for for 9 days is here, and he doesn't have the correct part. He has to order it. Maytag is the worst company for customer service. Now I am going to be with out a fridge for another 2 weeks. I can't understand a how a company works so hard to establish a reputation, and can turn around and stick it to the customers who purchased their product in good faith. And it wasn't a cheep product. Besides the time, I lost a lot of money in food. Before my fridge stopped keeping the food cold in the top part, it spent several months freezing just about all the food in there. I can't tell you how much lettuce I had to throw out. My milk and cheese froze. What a hunk of junk. My fear is that once I get the replacement part, it will break in 13 months again, and next summer I will be going through the same thing. WAY TO GO MAYTAG!!! THANKS FOR THE GREAT PRODUCT AND SUPERB CUSTOMER SERVICE!!!

347 days ago by Rob Smith [send email]

Well the repair man came today, thank GOD I did not have to wait as many of you, he did not have the low voltage board and had to order. He did tell me to complain to Maytag about the spoiled food. He also told me that the faulty board would eventually wuin the compressor :(

Anyway a tip for those of you with the flapping, take yourself a philips screw driver and unscrew the plastic cover on top the refrigerators left hinge "there is only one screw" then once the cover is off you can disconnect the cable harness and this will stop the flapping and turn the front panel off.

The refrigerator will continue to operate after doing so, make sure the flap is closed prior to disconnecting! I will post some pictures with step by step on infinitecredit.com.

Now I hope I get the board soon!

346 days ago by Mark Levine [send email]

Add me to the growing list of dissatisfied customers of the Maytag Ice2o. I am having the exact problem. Lights flashing, Flap flapping, icemaker and water dispenser not working AND the unit isn't cooling like it should. Fortunately, I purchased the extended warranty. The repairman told me it was the main control panel, but the part was backordered. The warranty dept. said they will be sending me a store gift card for the purchase price and sales tax. I definitely will not buy another Maytag. This seems like it should be a recall issue. I tried contacting Maytag but no one will talk to me. Is there a consumer organization that can help?

346 days ago by Michael [send email]
Add me as well... Sitting in my home office, all of a sudden start hearing this clanking noise. Go out to the kitchen, and sure enough it is the fridge. How frustrating. I ordered a the HV part online. (I'm just out of warranty) Hopefully get it soon.

346 days ago by Joyce A [send email]

I e-mailed Maytag last week to complain about the defects of the refrigerator... i told them my fridge is over a year old and i didn't tell them i have the extended warranty... Maytag replied back and said they will pay for the repairs even if it is out of warranty..they said they couldn't recall the fridge for God only knows what their reasons are... so i strongly suggest that you bombard Maytag with e-mails of complaints and let them pay for the repairs if yours is out of warranty... however i also suggest to get the extended warranty knowing how unreliable this POS is... it is expensive but i could be worth it if the same problems happen all the time.

PS>>> has anyone noticed that the fridge went crazy after a little over a year it was purchased? Coincidence?? I don't think so... I think somebody screwed up BIG TIME... and we're the ones who are suffering.

345 days ago by Michael Browne [send email]

Update from 3 days ago:

I called Maytag on Monday talked to Gail. She was very helpful in getting things going. The Appliances were bought 4/11/2006, which put them a few months out of factory warranty. Gail made an adjustment covering both Parts and Labor. And even scheduled A&E to come out and diagnose the problem the same day. A&E came out diagnosed the problem and ordered a new Circuit Board. The Circuit Board came today via UPS. I opened the package and it looked like no big deal, so I installed it myself. Yah, we have a Refrigerator again. Maytag voided my warranty because I installed the Circuit Board myself. My trade is in the Electronics field, I’m no stranger to Circuit Boards. Whatever...

We bought all brand new Maytag Appliances on the 11th of April 2006, Washer (Model # MAH8700AWW), Dryer (Model # MDE9700AYW), Range (MER6775AAQ), Microwave (MMV5165AAQ), Dishwasher (MDB6601AWQ) and Refrigerator (MFI2568AEQ). How ironic that in only a few months outside the factory warranties most all of these items are having problems. These are appliances that should last about 12 to 15 years? What a crock…

Saturday night, like I said the Refrigerator went wacky. Tuesday night we tried to use the Dishwasher and the Normal Wash button and the Start Button do not work now, I can select other types of wash but it doesn’t do us any good because the Start button won’t work. The Dryer on Timed Dry says it will run for 42 minutes on the display, but will only run for 20 minutes then shuts off, with the clothes still wet, this takes a few times to get the clothes dry. The Washer has always had a mind of its own and on spin cycle this thing moves violently and is never in the same place twice.

So I called Maytag again, feeling pretty good about the whole Refrigerator deal I figured why not, let’s get these things fixed. Again Maytag made adjustments to the warranties on the Dishwasher and Dryer, this time for Parts only. I’m responsible for the Labor. I told Maytag that I thought that wasn’t right. Being that these appliances are only a little over a year old and they shouldn’t be having problems, but whatever. A&E is scheduled for the 4th of August to diagnose the Dishwasher and Dryer.

The Washer I had to call a different number for, because it’s a known problem for the Neptune washer, there’s a separate division that handles those calls and repairs. I called the designated number for the Washer, again, the parts are ordered and A&E is scheduled to come make the repairs on the 14th of August.

Hindsight being 20/20, I would have done more research on the appliances we purchased. At the time they were all new models and the reviews were all you could go off of.

My Wife and I choose Maytag for there dependability, reliability and quality.
We are both convinced and of the same mindset that we will never buy another Maytag appliances ever again. We are thoroughly disgusted that the hard earned money that we put into these appliances that barley made it a year without having problems wasn’t even worth the time we spent pursuing them in the beginning. If we had it to do over again, we would have gone with another line of appliances. Although we may just end up having to go that route, because we highly doubt that these appliances are in it for the long haul.

It’s really too bad that a name such as Maytag that prides itself on quality, dependability and reliability has fallen by the waste side like so many other prideful American companies that have resorted to overseas resources (China).

The cheap labor/parts that are now being used in what used to be dependable and reliable products have now fallen victim to cheap labor/parts that will not last the test of time.

It seems to be the new way of thinking and doing business here in America.
No Dependability, No Pride, No Quality and last but not least No Customer Service.

339 days ago by Joe Demartino [send email]

I had the problem with the flashing lights and flapping door tonight. I am 3 months out of warranty. Maytag customer service was not helpful. They offered to pay for parts but A&E could not arrive for two weeks. I asked for a supervisor and was told they could not help me. After waiting 10 minutes for a supervisor while my wife scoured the Internet for answers, I finally spoke to a supervisor who offered to sell me the HV board (that my wife identified as the most likely part that needed replacing) for half price. I bought the board and should receive it in two days. It cost me $100, which includes tax and expedited shipping. I hope it fixes the problem. The frig is unplugged right now and waiting to be revived. The old HV board has a different part number than the new board, so I am hoping that it is a revised part that will not experience the same problem. The old board is marked 10/2005 and has a part number of 12920704. The new board is 12920710. I hope I ordered the right board.

337 days ago by Mike Britt [send email]
Same flashing light problem as described above. I also had the water volume issue in the ice tray. This was finally repaired by an adjustment that one of the repair people was trained to do. There are not any Maytag repair men left, this work in contracted out to a local repair service. I agree with the class action!

337 days ago by Susan Downing [send email]

I agree completely--though my Maytag side by side is nine years old, it has the same problems described in previous posts. Two days ago the icemaker went crazy--spewing water instead of ice. Beware--we woke to more than an inch of water in the kitchen and dining room and thousands of dollars worth of damage to the floor and cabinets. After contacting Maytag (and talking to an automated voice system) I was finally permitted to talk to an individual who was not very helpful, to say the least. I would avoid Maytag and Whirlpool side-by-side refrigerators.