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Maytag / French Door Refrigerator Complaints - Problems with the ice maker!

Review all Maytag / French Door Refrigerator complaints

Maytag / French Door Refrigerator

Posted: 2007-02-09 by Cheryl Mikel [send email]

Problems with the ice maker!

Complaint Rating:

I bought my maytag ice2o French door refrigerator from home depot 8 mos ago. Loved it when I got it, but soon after had problems with the ice maker. They replaced the ice maker. Now the ice maker is still having problems. Its not strong enough to break up all the ice. The ice cubes freeze in big blocks causing the system to clog. Last night the thing took on a mind of its own. All the lights are flashing on the control panel, the ice and water maker don't work at all. The flap is constantly opening and closing all on its own, constantly making a clicking noise all night long. Finally we had to unplug it so we could get 4 hours sleep. Plug it in this morning and its still doing it. My biggest concern is what happens after the warranty runs out. I already know this thing has mechanical problems. Did I get a lemon or is it junk?? Either way I'm stuck with a $2,800 refrigerator that seems like it has bad engineering.

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More Maytag / French Door Refrigerator complaints

Maytag / French Door Refrigerator - Extended warranty!

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273 days ago by Brian [send email]

I used to be in appliance sales and I have sold a lot of these fridges. This problem used to be a pretty common problem (seems like they fixed it recently) and I found out a VERY easy, FREE fix. If you make sure to keep the icemaker sealed off from the rest of the fresh food compartment, you should not have a problem. Here's why:

Most fridges are designed to only cool the freezer. They then find different ways to get cold air into the fresh food space.

The Maytag Ice 2.0 brings cold air up a tube in the back from the freezer directly into the icemaker. A little flap opens on the side of teh icemaker to cool the rest of the fresh food space.

There are also four temperature sensors that control which valves are open and which fans are running at any given time.

When you close the icemaker compartment, you have to be sure it seals itself very well. If it has a bad seal, cold air will leak out of the icebox into the fresh food space. Two things happen now: the icemaker gets too warm to make ice, and the fresh food compartment gets too cold to keep veggies fresh.

The fridge freaks out and goes on the fritz because this should not be happening. The flap is closed. Cold air should not be escaping the icemaker; but it is.

SO, make sure that when you slide the icemaker tray back into its' place you hear the load click of the latch holding it tightly in there. That should solve (or prevent) this problem from happening.

On the positive side, consumer reports did rate this fridge as the best french door + ice/water. It does have the largest fresh food capacity of any fridge out there (18.4 cu ft.). It also has that elevator shelf, beverage chiller, and fridge-pack rack. Overall, this is a really great machine. I would just recoment that you keep the icemaker sealed properly to prevent any headaches.

270 days ago by Nathaniel Jackson [send email]

We received noticie from Maytag 4months ago that our dishwasher had been recalled. We were given the choice to puchase a new one at a discount or have Maytag to order the needed part to correct whatever the reason for the recall and to come make the repair. We have received the part that is taking up unsightly space in a box in the conner; but no repair man has called to make an appointment to install whatever part is in the box. The commerial on TV shows the Maytag repair repairing the cable because he has nothing to do in repair in the line of Maytag applicences. Please contact me I have a Maytag job for him.

258 days ago by S Hamilton [send email]

this afternoon (Saturday) I walked into the kitchen to flashing lights and a flapping ice door.. every 5 seconds the door flaps.. VERY irriatating..

after reading the above posts I'm encouraged but leery of the response I'll get when I ask for the thing to be fixed free. I went ahead and scheduled the first available-next Friday.. by Monday afternoon I'm hoping to have that confirmed as free.

I bought mine unit from Lowe's--got a steal of a deal.. $1500... a lady had bought it and returned it--didn't like it.. said it made noise..

I'm guessing she's talking about that little popping noise it makes now and then, ahd it serviced-the guy said it's a freon bubble.. but that all of them that he's worked on do it..

will post back later..

257 days ago by S Hamilton [send email]

on the phone this morning w/ customer service, pleasant woman by the name of Sue. I told her what was going as well as the info I'd found online about other units with this same problem--high voltage control panel.. She agreed that there "have been a few".

She's ordering a part and since I'd already scheduled a call she verified that with the A/E service. The part is to be overnighted to me so it's here when they come this week.

255 days ago by Theresa Carter [send email]

I don't have a problem with the icemaker (crossing fingers) on my Maytag French Door refrigerator, as a matter of fact, I fell in love with it and HAD to have one. We paid $3000 for it and it works great BUT, the door handles are a snap on kind and I am continuously reattaching them. The bottom kick plate has fallen off more times than I can count, everytime I sweep actually.

It seems to be mechanically sound and have had it over a year, just that the cheaper quality handles is a dissapointment. My next fridge will be a LG, at least their handles are permanently attached.

245 days ago by Becky Layton [send email]

I purchased a Ice20 4-8-06 from Home Depot . I also purchased the 5 yr extented warranty after I discussed with the specialty rep about the problem with a ice maker I had with the last frig I owned. She said she would advise me to buy it and then I would be covered for anything. The total price I paid was $2,721.89. Everything was fine until 9-20-06 the ice maker went out. The service store they use in the rural area we are in, replaced the ice maker which worked for about a month. I called the Home Depot Customer Service and after the run around one very rude young lady told me to unplug the frig and waite about five minutes and then plug it in, it would work again. I disgustingly tried it and of course it didn't work. I was so upset after I thought of the price I had paid for this frig and already having this SAME kind of trouble. It didn't ever get fixed and then the panel board went out on it with the blinking, flashing lights and terrible noise the week before Christmas!! It was full of food for the company I had coming for the holiday that ruined and I had to throw out. I called Home Depot, they said they had no info on my PURCHASE or WARRANTY because it had been over a year since I purchased it. They had to contact the extended warranty department with GE, to see if I was registered with them. A Home Depot employee told me on 12/24 that he was working on getting me a NEW FRIG and theRepair Store would be out on Thurs. 12/27. Finally on 1/14/08 the repairman came & looked, ordered new panel board and ice maker. (Said they had had service calls of the same type on he was sure every frig of the same style that was sold in this area.) Parts are now on back order. I was told if the parts don't come in in 48 hrs they have to replace frig. I was told today that he doesn't think he will be able to get NEW FRIG but they will send me a check $25 for the inconvience I have experienced. I feel I bought an inferior product from HOME DEPOT AND THEY SHOULD TAKE RESPONSIBILITY FOR THE PRODUCTS THEY SELL!!! After reading all of the complaints I also feel that MAYTAG IS KNOWINGLY SELLING VERY INFERIOR PRODUCTS AND CONTINUE TO !! YOU WOULD THINK THEY WOULD AT LEAST TAKE THE PRODUCT OFF THE MARKET AND OWN UP TO THE DAMAGE THEY HAVE CAUSED EVERY PERSON WHO HAS BOUGHT THEIR FRIG!!!

I WANT TO BE REIMBURSED OR GIVEN A DIFFERENT BRAND OF FRIG!!!

241 days ago by William Ghee [send email]

Seeing all these complaints just gets my blood pumping. I have a MSD24554GRW refrigerator. I bot this THING in 2004 when I purchased a new home. Its a side by side I guess you call it or two doors. The thing lost the compressor twice in less than a year. I lost food of course but gawd forbid you can follow that procedure for some type of recovery cost.

So it does work now but you cant believe the noises this thing makes. I can best describe it as a ping pong ball (game) going on in there. Repair man says its a fan so he changed it of course I had to pay labor, and whala... absolutely no change. The noise is coming from the left panel on the freezer side and it sounds awfull. So we have learned to put up with it but trust me not much longer.

235 days ago by Todd Brown [send email]

We have owned our ICE20 fridge for just over a year and last night it became possessed. The lights on front started flashing and clicking and the ice chute door started flapping. After we decided to search the web for answers rather than call an excorcist, I came across this page and was surprised there have been so many of the same stories submitted. Just think of how many others there are out there! And how about how many have reported, just like our case, their problems to start happening just a few months past warranty expiration. I'm not one who believes in simple coincidences like that. Sounds like the lonely repairman is trying to drum up business to me. I'm going to take the advise I read and see if Maytag will come out quickly and resolve the problem free of charge or I'm all over the class action lawsuit suggestion. Been involved in a couple of those and they can be very rewarding, even if the benefit personally isn't all that much if you know what I mean. Also, I concur that you all should make every effort to make public this issue and the fact that registered owners have not long ago been contacted about the issue remedies made. Shame on Maytag for their deeds, but shame on us for not warning the public.

230 days ago by Steve Ruffini [send email]

Add my refridgerator to the list. I bought it around June 2006. The flashing lights and flapping started sometime within the last 24 hours. It is not constant at this point. It flashes and flaps for about 15 minutes then stops for 25-30 minutes. I taped a folded paper towel over the inside of the ice chute to reduce the amount of cold air that escapes. Thanks to other posts at least I know what is causing the problem.

227 days ago by Cindy Forte [send email]

Add me !! I'm FURIOUS that this is so widespread and there has been no recall. We bought ours 8/2006 - the ice chute popping and rapid blinking of the panel lights started last night. It lasts about 20 minutes and stops, then starts again a while later.
We were going to call Sears this morning but I decided to look online and found this site. Now I'll be calling Maytag, too.

Our local TV news has a consumer reports reporter - guess who my NEXT phone call will be to ?!!!!

225 days ago by Dan Adams [send email]
Add my fridge to the list. Same problems as others have posted. Thanks to finding this site, I called Maytag and they gladly fixed the problem without hesitation. They called it "a known quality issue". Parts and labor fully covered even though my fridge is past the standard 1 yr warranty -- purchased in July '06.

223 days ago by Michelle Tarin [send email]

Wow here I sit at 12:36am as I was brought out of bed by my dogs barking, I got to investigate that my fridge has become possessed and the contact clicking of the ice maker was not a pleasant sounds to my Yorkies. But my parents, who have the same fridge, had this problem in November, I called them and they gave us the information about disabling the ice maker so the clicking will stop. I called the service number but apparently they can’t schedule an appointment and I have to call back tomorrow because they are doing there weekly database update. Really? Why even bother answering the phone if you have to tell them to call back the next day.

My parents’ fridge was out of warranty but Maytag covered all expenses and I will make absolutely certain they will do the same for me.

If this is a widespread known problem, why not let people know so they are not alarmed when the ice maker lights go crazy and the thing keeps clicking out imaginary ice cubes. Can we say Class Action Suit??

223 days ago by Bob [send email]

You have two separate problems: The most important problem, the flashing lights and constantly flapping ice chute door is due to two defective electrolytic filter capacitors on the High Voltage control board located in back (the two side-by-side 3/8" diameter by 1/2" high devices marked 680 uF). Contact your appliance dealer or Whirlpool service, and they will ship out a replacement board with programming instructions no charge, and schedule a service tech to install if you want. This is easy to replace and program by yourself.
If you know how to unsolder and replace electronic components, you can buy replacement parts at Radio Shack. It is important that you program in the correct code for you model. The code is on the Service tag inside of the door.

The ice refreezing and clumping may be due to the icemaker unit not sealing and latching tight (air leak), or possibly a defective (slow) icemaker fan.

222 days ago by Lisa Alford [send email]

Thank God for complaint forums like this... I am so mad! I also have one of the HIGH END refridgerator that is currently broken down. We have been Very dissapointed with this unit. Have ice maker problems. I really thought the kids broke it and I have been on there butts about it. Then one morning at 5:00 am I get up and our fridge had a mind of it own also... Blinking lights, ice flap clicking.. my husband was not happy having to get up and deal with this at 5:00 am. We also did everything to unplugging to pulling out the ice tray, nothing worked. He finally unhooked something on top of the door to disconnect the ice maker. I thought this was the end and I would call and get repaired! OK right! Contacted maytag... was under warrenty, they in returned call a local repair company, that repair company called me and couldn't get out here for a couple of days. Of course at this point I didn't know the stupid thing wasn't cooling. I went on to work, spent a half of day on the phone getting this taken care of, NOT ONCE did anyone tell me it would be out completly! I get home from work and everything in the fridge was warm and frozen stuff had started thowing! Spent another 4 hours cleaning this mess up! It has been a living nightmare! I am living out of a cooler on our porch, thank god we have a fridge in our detached garage for our BEER! It has now been 5 days and still no WORKING fridge! I really want to know what MAYTAG is going to do about this... I am pissed, the inconvenience of this with having a family of 5 it has been a nightmare. How about maytag reimbursing me for all these meals out and the food I have lost! If it was a older unit you can see having problems, but a high end product not even a year old! HELLO!!! Can we all band together and do something, I can be the only person B***hing about this. Please contact me anyone who wants to start a class action suit! Lisa from VA...

222 days ago by Andy C. [send email]

I was in the appliance business for 23 years before leaving that field in 2005. Some suggestions with regard to all these issues with your refrigerators.

First and foremost, document, document, document. Secondly, and probably not appealing to most, is buy a service contract. Some companies offer service contracts (also called extended warranties), up to 1 year from the date of purchase or installation. I know Maytag did, it was called Dependability Plus. Most of these extended warranties have clauses in them that protect the consumer against lemons, and the repeated failure of the same parts. They used to cost about $69-$89 for a 3 or 4 year extension.

If you don't want to purchase an extended warranty, and have had numerous repairs done to a unit still less than a year old, contact the Consumer Relations arm of the manufacturer, NOT the service department.
Sometimes the consumer relations arm of the company will assist you because they want you to come back when you need to buy a new appliance and tell your friends and family how great they are.

221 days ago by Jim Dawson [send email]

Round 4 - the ice maker quits, again. This is the 4th time (not counting the flashing light/flapping door card failure). This should make it an official "lemon" under state law. As we were away from home in February, we arranged for the repair man from A&E to arrive today - 4th March. You have to make these appointments 2 weeks in advance of anyone coming to your home. This is under the extended warranty that we purchased - the only smart thing we purchased that day in the Maytag store. Well, he walks in - inspects the empty, dry ice making unit and advises that he doesn't carry a spare unit with him. It's nice to know that there are companies like A&E that hire the mentally handicapped. Final word - if you purchase a Maytag cum Whirlpool piece of junk, it's your own fault. Called the Maytag store - they will "try to expedite" it earlier than the 13th of March currently scheduled return visit. Another month in my life spent buying ice cubes for a $3000 fridge.

217 days ago by Judy Plymale [send email]
I woke up last night Same problem (flapping .....blinking) Called Maytag number this morning and was offered no assistance WIth information from this site, I will call again and be more specific about my needs and expectations I will proceed with the expectation that people/Maytag will do the right thing I truely hope I am nott dissapointed

216 days ago by Jim B Oyd [send email]

Same thing, except I guess I was lucky. I did not have to go through that ice door fiasco. My front panel just went dead for no reason. Wh had not touched it or made any adjustments. It sounds like it is most likely the rear HV board.

I have taken that out. I have read a lot of posts to a lot of sites and they indicate the capacitors should be rounded at the top if they are the problem. Mine are flat. I hesitate spending $179 to buy a new board if this is not the problem.

The front board is a little cheaper. I might try that first.

by the way- to stop that ice door problem, you can pop your drip tray out, remove two 1/4" screws and disconnect the wire to the ice tray. Very easy to do, just pop the plug out of its socket. you will know when you get the right plug-the ice maker door will quick going nuts. This may save the first service call.

I agree on a class action suit against Maytag. This is a part that should not expire after one year of normal operation. This model of regrigerator was very expensive. I bought it because I had good luck with old Maytag products. But, you can say what you want about the American worker. I live in Illinois and I know a lot of jobs were lost to Mexico (from Iowa) Thanks Nafta. The first thing I saw when I opened up the back of my HV cover was the sticker: "Assembled in Mexico."

I guess the thing to do in the future is ask if the product is made in America. We might at least get better service because our workers enjoy job security. Does a Maytag customer service rep really care if we quit buying Maytag. One moe Mexican plant will be replaced with a Hoover vacuum plant or something.

ps I would be willing to get something started on this. Email me if interested.

214 days ago by Linda [send email]
same problem. icemaker flapper opening and closing on its own... lights flashibg. piece of junk. if we don't unite and demand refunds, via a class action suit or whatever legal posturing we're entitled to, then we, who can't afford it, lose... and they, Maytag, who can afford it, win. Any attorneys out there?... L

212 days ago by Ken Schwartz [send email]
Same possessed issue everyone is happening. Called Maytag and very friendly and is repairing for free. Great service with no hassle... Did not have to argue. They knew the problem and offered the free repair without asking.