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2.8 16 Reviews

4over Complaints Summary

7 Resolved
9 Unresolved
Our verdict: Dealing with 4over, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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4over reviews & complaints 16

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11:52 am EDT
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4over General business practices and false advertising on website re: turnaround times for individual orders

I have been working with 4over for 2 years now.

Yesterday, I had the pleasure of speaking with Wendell in Customer Service, who has been at 4over for 10 years. He was wonderful.

They are NOT.

You can't tell a vendor, who has specific client demands, that if they pay extra for next day shipping, AND you are also advertising the product to be a next day product...that they won't get the product until 3 Days later.

We previously ordered the same product, SAME artwork on front of business cards, only thing to change was a person's name, email address and ph# and now when I was supposed to receive it today after charging my customer double for expedited shipping it's still coming on the day it would've come if I didn't chose that service.

At the end of the day, folks, if it says 3 days---it's 5 days. If it says next day--- it 3-4 days from there. You can't trust these services. So to protect your clients, give yourself a week or better if you even utilize this service, as my attitude is I'm pretty done w/them.

Desired outcome: Nada. They won't change. Read the reviews. All are true to form. 4over doesn't care.

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3:50 pm EDT
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4over Banner Stands

I have been a customer of 4over for over 14 years. Customer service used to be much better than it is today. A recent order I received had many issues. I have been trying to contact 4over for some time now regarding the issues. I have opened a Quality Assurance ticket on their web site, I have called and left my number in the support cue, I have held with them for chat support and spent over 80 minutes on hold with their phone support. At this point, nothing has been resolved. Here are the issues: 1) The order arrived 1.5 days lat despite paying for overnight shipping. 2) The center support pole for one banner stand arrived broken rendering it useless. 3) The ink is literally rubbing off of one edge of the banner stand.

Desired outcome: I need a pole shipped overnight immediately and/or a reprinted complete banner stand.

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2:16 pm EDT

4over printing

I think 4Over does not value its customers at all. I was treated as if they would rather see you leave then keep you - and even for a couple hundred dollars. Their view, in my opinion, is that 'we don't care for our customers or their lifetime value.' Read the bad reviews first on this company first. They feel like a greedy company that doesn't take their customers business serious. Getting refunds is hard, and getting direct feedback or answers on an order even harder. I found the person I dealt with via email to be completely useless with no understanding or comprehension of customer service. It may have been the greedy CEO for all I know. SAVE yourself time and money with this commercial printer- choose a local printer and use 4Over pricing to get the price you want - negotiate for business printing services. Just don't trust 4over.com with your commercial printing as you'll be sorry on something that is extremely important to you - your customers. Remember, if they can't provide you with high standards in service, how can you provide your customers with it.

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Is 4over legit?

Our verdict: 4over has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores 4over's position as a benchmark of trust and quality within its industry. Users and clients of 4over can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

4over earns 100% level of Trustworthiness

Perfect Trust Endorsement: 4over achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

4over.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

4over.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for 4over have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up 4over and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

4over.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

4over.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from 4over.

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9:56 am EDT

4over poor quality & bad service

The Worst Service EVER, and then they stopped pick up and delivery?!? Since I have to have everything shipped 8 miles, and it takes 3 days to travel those 8 miles, this service has become absolutely worthless, I have currently been on hold 30 minutes, the same with the live chat. I would use just about anyone else to do my clients' printing needs. Their prints are always off, the colors aren't right, and they blame you for their prints being shifted off the paper.

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8:25 pm EDT

4over print services and customer service

I paid for same day rush on 7/5/16, I submitted the order and artwork on 7/5/16. The timing was after their rush order time and I understood that. I contacted customer service about this order because it was EXTREMELY important that it go out TODAY which is why I paid extra for the rush service. The order DID NOT GO OUT! When I contacted customer service this is what I got:
Ashley C: [3:10:21 PM] Hello Brandilyn! My name is Ashley. How can I help you?
Brandilyn: [3:10:21 PM] Checking on same day rush order: B6187112116-001
[3:11:19 PM] Hi Ashley, I put in a same day rush yesterday and it was after the cut off time so I do expect it to be completed today. I haven't seen any movement in the order so I wanted to make sure this is still on schedule
Ashley C: [3:12:12 PM] Please allow me a few moments as I check on this.
Brandilyn: [3:12:18 PM] thank you
Ashley C: [3:17:46 PM] The order is currently pre-press. It should still be completing production tonight. If it completes early, it may ship tonight, if not this should ship tomorrow.
Brandilyn: [3:18:17 PM] so is the system not updating?
Ashley C: [3:18:57 PM] It will state batch imposition for several stages until it is out of plating.
Brandilyn: [3:19:03 PM] I did pay extra for the same day you are saying it "should" be completed not that it will be completed
Ashley C: [3:20:49 PM] I cannot make any 100% guarantees. if any unforeseen circumstances occur between now to the end of the day, it may not complete today. But this order should be completing as scheduled by the end of the day and should ship tomorrow. if it complete early, it can ship early, but I cant guarantee any early finishes.
Brandilyn: [3:23:56 PM] Why if I pay for a service there is no guarantee on it I just want to know if I will be getting what I paid for or not... So if I can't get same day print service what's to say that you will even print it at all? If you can't guarantee a same day service then why even state that you offer any sort of printing? So basically everytime I place an order with 4over I might get it, there is no guarantee with anything? So what am I paying for, the salary's of the people working there with no guarantee of any service?
[3:25:08 PM] What if you went to a restaurant and when you ordered your food the waiter/waitress said "thank you for your order I might bring you your food but I will certianly bring you the bill" Doesn't make any sense what makes this any different?
[3:25:47 PM] why offer a service that you can't provide?
Ashley C: [3:26:30 PM] if the order doesn't complete on time with what you order, we can compensate you for the delay. But we cannot predict the future of what may occur since we do not anticipate these types of occurrences, but they are possible.
Time for a break.

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6:31 pm EST

4over next day service!

Be careful with next day orders this is what there doing now! we pay next day and they say its not warranty next day hahahhaha really! yes this is what there doing now, i pay 20 dollars for a next day order place the order on Wednesday night wasn't ready on Friday, i call to get a refund for the next day extra fee guess what hahhaha this is what they say, sorry you need 2 days in advance for a next day order!? really hello! now this is how they are making extra money hellow ! 1000 no likes for this company ...

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4:43 pm EDT

4over customer service

Sonya/Sylvia (same voice, two different names), just acted like she couldn't be bothered to help me with my order over the phone.

I could literally hear her roll her eyes as she spoke with me. She has poor enunciation, couldn't figure out what I meant by UV coating, and comes across as unintelligent, and uninformed about the print industry and products offered, in general.

You can, and should do better with your customer service representatives, as they are the face/voice of your company. Listen in, do some audits from time to time, especially when they think no one is listening. You be surprised how lackadaisical some of your reps come off.

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Satisfied Clint
, US
Oct 24, 2018 12:07 pm EDT

Amazing company, amazing service. I had the pleasure of working with Jose today and he saved the day!

Keep up the great work 4Over to you and the entire staff..

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DanL74
, US
Sep 09, 2016 3:52 pm EDT
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Horrible customer service, next day pricing but 3 days later, online chat, wheres order, 15 minutes later given opportunity to cancel, plant problems, WHY no call, WHY do I have to ask where my job is when its officially 2 days later than it should be for pickup. I cant afford to use them anymore. I cant count on them. They should of forwarded order to NJ plant and shipped it. NEVER even gave me the choice. Not even acceptable customer service.

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11:29 pm EDT
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4over worst customer service

I've been a client for over 5 years, 2 weeks ago, I split my last business and decided to go by myself! i requested to change everything on my account as I was the ONLY authorized user on the account since over 5 years ago. They said NO. They asked me to open a new account. They call an employee at my last company who didn't know what to say and say NO to them. They with no other effort, denied my application, (Even though I emailed them from my access email + I was into my account) After that they temporary suspended the account and when it went back up, it had a new password that only the employees at the other company have access to. Now I have to wait for my ex-business partner to arrive from his trip to fix this situation. He's taking over 3 months to do so... In the meantime, what am I suppose to do? Of course, go with someone else as I realized 4over does not want my business. I will never buy from them again. They Suck!

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Bye Bye
, US
Aug 18, 2016 9:48 am EDT

I won't go into details but they are the worst customer service and their printing can often be terrible.

Do yourself a favor and go elsewhere.

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tsulefty1
Taunton, US
Oct 18, 2011 11:20 pm EDT

i would suggest you find another printer though your customers, if you even have any, would ### to you
about the sudden drop in quality and service

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10:49 pm EDT
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4over terrible customer service

I did business with 4over.com from 2005 until this year (2011). The company is plagued with problems, particularly communication. Customer service is almost non-existent! I send out about $170, 000 in annual printing and 4over.com didn't care, they acted as though my business didn't matter. Many of the customer service people can barely speak English and if you're willing to sit on hold for 30 minutes or longer to speak with them, they don't understand your concerns or issues. They're quick to charge your credit card though, sometimes even when you didn't authorize them to do so or expect them too. I discovered this year that 4over.com was charging us for someone elses jobs. They refused to correct it. Some ### in finance "Marit" told me that it wasn't their problem. Fortunately Visa sorted it out. Awful company. I wish I had found another resource sooner. I have and I'm very pleased with them. 4over.com sucks!

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bronny
toronto, CA
Jun 10, 2013 8:55 am EDT

4over is horrible. Twice I paid for Next day shipping and both times they failed to have my package ready on time. They said you could order Next Day Shipping but it's not promised that they will make it on time. What the hell is that! I don't use them much anymore... not for important jobs anyway.

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3:43 pm EDT
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4over grand 4mat - unreliable service

I have used 4Over as a print reseller for about two and a half years now, and done dozens of jobs through them. Most of the jobs have been perfect - meaning well done, timely delivery, and I couldn't find better pricing if I TRIED.

The majority of my work through them has been simple gang run print projects including business cards, post cards, letterhead, and the like.
Recently they started their "Grand 4Mat" division where you can get large format products printed, including banner stands and banners. So I have a client that is a nonprofit and does an annual major donor event for fundraising. I recently offered to print the banner stands for them as a new product (since 4Over offers it now) for their event. I ordered four banner stands, and eight banners to be hung through the Grand4Mat division. It was my first experience with this division, and probably my last.
there were 3 problems with the order.

Two of the banner stands I happened to have shipped to my office, and the rest of the products I had shipped directly to the client's event venue in Arizona. Of the two that arrived at my office, I inspected on arrival and one was completely broken upon arrival - there was no tension in the banner stand and it appeared to be missing a peg that keeps the inner tension rod in place.

So I called them to report the problem. I spoke to a rep in their Grand4mat customer service department who - after I told him that the banner stand arrived broken - said, "well why did you break it?" When I didn't say anything, he laughed like he was joking. But never once bothered to say, "Oh I'm sorry for the problem you've had." I practically had to convince him that it really did arrive that way. Very POOR customer service attitude.
They told me I had to file a trouble ticket on their site, and then after that was approved I was sent a postage label to mail it back. They reprinted and it came back working.

But that wasn't all. My client called me the day before the event saying that there was a missing banner from the order that was shipped directly to her even venue. I asked her to check and double check the shipment, and ask the people at the venue if it got misplaced or separated (although everything was shipped together in one box apparently) and after she confirmed that it was simply missing, I had to contact the Grand4mat division yet AGAIN with an issue on this same order. Again, I was treated like they never make a mistake and it must be a mistake on my part. But after persisting in the fact that it simply was missing from the order and they HAD to make good on my order, they reprinted the missing banner and sent it out overnight which made it to my client just in time for the event.

So all was well in the end - or so I hoped.

Turned out that after the event, when I spoke with my client a week ago, there was yet another problem that I just found out about. One of the banner stands that was shipped directly to her venue also arrived as the broken one that was shipped directly to my office, and she was never able to use it for the event. I was quite embarrassed. Knowing that the banner stands were created to be used for longer than just the event itself, I tried to at least redeem the banner by getting it reprinted for the client for future use.

Here's where I was pushed over the edge.

I went to the 4Over website to file yet my THIRD trouble ticket for this particular order, and when I clicked submit the website told me I could not submit the ticket because it was more than 30 days past the date the order was placed. So I called their Grand4mat customer service department this morning and was greeted by yet again another rude service rep (which in my mind simply proves they are doing bad work; when your reps are gracious, you show that you are doing good work; but when your reps are rude, you prove that you have plenty of problems you are dealing with). This time the rep again didn't apologize for the trouble I am having, but told me the products leave perfect from their warehouse and either I broke it or it was broken in transit, attempting to reject any responsibility for the complaint.
Further, when I told him I already had tried to place the trouble ticket through the website, but that the order was placed more than 30 days ago, he got even more rude by trying to say my client should have let me know sooner - somehow proving that 4Over definitely shouldn't be held responsible for the damage. EVEN THOUGH the product arrived damage directly to the client!

So what am I supposed to tell my client? "Hey sorry it arrived that way in the first place, but you really should have told me sooner. Your loss." Seriously? That is TERRIBLE customer service, just like I have received from 4Over. And I'm not going to pass it on, but I am going to let everyone know to beware of the Grand4mat division.
In all fairness, I had never had a problem with 4Over until the past two months. Incidentally, these 3 issues with Grand4Mat are not the only issues I've had lately. I also had a set of business cards printed and delivered that were cropped very obviously wrong. Although for that problem 4Over remedied it very quickly with a no-questions asked reprint of the project. But still makes me wonder whether their business is just growing so fast that they cannot keep quality assurance at an acceptable level.

Also in an attempt to be fair with 4Over, I recognize two things about their Grand4mat division that are important to remember...although not an excuse for poor customer service:

1) The division is very new, and any business model or department that is new is bound to experience growing pains and hiccups. I get that.

2) They are charging wonderfully low prices for the products - which is AWESOME. But in an attempt to keep prices low it appears they have grossly sacrificed on the quality of the product, insomuch as to the extent that I have received two products that didn't break AFTER I got them, but COULDN'T EVEN SURVIVE being shipped to my and my client. That is just a bad product, not even worth a low price.
But my real issue is not even with points 1 or 2 above, but with how I have been treated by the Grand4Mat customer service department. For a business' customer service department to treat customers as the bad guy, and refuse to accept responsibility for the issues is a GROSSLY STUPID business move. Just wait and see how many customers will put up with that. Especially when the business is the one making mistakes and growing - that is the time you should be EXTRA gracious with your customers.

'Nuff said.

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Update by consumer_2011
Mar 23, 2011 4:16 pm EDT

UPDATE: At the end of the last call, the Customer Service rep said he'd talk to someone and call me back. He just called back to say they are going to remake the last banner stand, but explained that in the future those issues need to be reported 30 days from the order, and said if my customer could report sooner then that makes it easier for them to approve the reprint. I still think that is pretty bogus - since they shipped it to my customer broken in the first place - but he did apologize to me for getting abrasive on the phone the first time, which I accepted and appraised.

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2:18 am EST
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4over betraying their own dealers

The owner of 4Over, several years ago started a campaign against HP, because HP announced that they would start a printing business. Owner at 4Over made a statement on 4Over's website and asked everyone to support him against HP. We supported this campaign.

His argument was, HP has betrayed all the ad agencies, graphic designers, copyshops and printers that supported HP for decades by buying HP's printers. Owner of 4Over claimed what HP doing is unethical.

A few years later, just last year same person who pretended he was fighting for us against HP, now he does the worst that HP would ever do. He launched a website that sells low cost printing items to our clients...PLUS He also asked the brokers take care of the customer service so he wouldn't pay for... PLUS He also asked the brokers to pay him $300 a month to advertise his own project that would kill all the brokers businesses.

I'm sure there are some idiots or unethical people who would support this project without thinking what this project means. This project means betrayal by 4Over, This projecy means the owner of 4Over who once was a fighter for us is an ### and he just showed his real face. This project means people that we supported are trying to steal our clients.

They also claim the internet market has changed and they try to remain competitive. THIS IS A LIE! There's not many companies out there that they can compete with 4Over's network. VistaPrint has high pricing policy. Got PRint and a few other small printers can not even survive longer. There was not a competition at all. There was a mistake that 4Over made which was they accepted everyone in the US as printbrokers. Too many unqualified people only can do price competition and this is what happened. If there's a cheap marketing going on in the US right now, 4Over has contributed this a big time...

Now they're betraying the people who have supported them for years. Thousands of brokers have helped 4Over to grow without spending a dollar for advertising... VistaPrint spends 5M a MONTH! But those ###s at 4Over do not appreciate what they have received through their brokers, now they are trying to wipe them out.

I URGE EACH 4OVER BROKER TO THINK AGAIN...! DO NOT SELL YOURSELF FOR A FEW DOLLAR. YOU WON'T EVEN GET THIS A FEW DOLLAR IF YOU DON'T RE-ACT NOW!
LET US SUPPORT OTHERS!

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3:51 pm EDT
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4over customer loaylty and service

After being a customer, and spending money on numerous orders, my account was disabled. I called, contacted them electronically, and got various silly reponses. Finally, when I sent a terse email, I got a serious response.

As I had not ordered in 3 months, my account was terminated. What if Sears and Mastercard had this policy?

My business would tank if I turned away a clinet, no matter how long the last contact had been.

Their policy seems to br customer dis-service from my expereeince with the phone and email contacts.

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ConceptDesigns
Everett, US
Jul 27, 2014 6:37 pm EDT

Just for your information, 4over recently bought Partner Printing.

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AZprinter
Tombstone, US
Jul 09, 2010 11:29 am EDT

I have used 4over for over 6 years and spend well over $20, 000 per year on printing. Due to the economy, my business has dropped a bit. Not a lot, just a bit.

I go onto the 4over website as always, log in and try to get a quote on a custom item. Guess what? They have a new "loyalty program" and since I've had a slow month or two, I have been put into a "category" of customers who can't have custom work done anymore. What's up with this? It doesn't matter that I have spent tens of thousands of dollars with them.

I wrote to their customer service department with my complaint about their new "loyalty program", this is what they wrote back:

"Thank you for your feedback".

That's it. That's all they said. Seriously, that's it. How arrogant!

Really! WELL, THAT'S IT 4OVER! HERE IS YOUR FEEDBACK.
I suggest you all try:
GRprint
Accela Print

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PrintDesigner
Sacramento, US
Jul 08, 2010 3:40 pm EDT

Same here. they can sux it. ZooPrinting and Partner Printing are better service options.

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6:44 pm EDT
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4over - horrible attitude - bad treatment

The people at 4over.com are crazy (and terribly rude and disrespectful of how they hurt others). The design company we have used for 8 years as a reseller used 4over.com over the last seven years to order printed material for our many companies. 4over.com without notice terminated their vendor’s online access that did not have activity for 90 days, and a...

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1:56 pm EST
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4over - inconsistant colors

Several times we have had items printed with 4Over and when we received the products, the colors were WAY off (blues were purple, skin tones were orange, etc). It was then that I checked their FAQ, and saw they needed their CMYK to have at least a 30% spread between Cyan and Magenta, and I called them to make sure I got everything the way they needed it (I...

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4over bad service

Never ever try ot doing business with 4over.com, you can end up losing your customers, they are really bad in service i placed an order for my customer asked for rush on Monday i paid for rush next day and they didn't even start till Wednesday my customer kept calling me where is my job. i said i will try my best. so i called 4 over they told me we will send it out today.

but nothing happened, so i called a day after they daid we will send it out today nothing happened again, so Friday i called them i yelled i said i'm very angry, my customer was really angry at me he really needded this job, so they said they will credit me what i payed for Next day and they will send it with Saurday delivery.

Saturday was nothing at my door,

i got an e-mail that they are reprinting this job.

this credit i still don't see maybe they will credit me but this costumer i guess will never come back to me

so NEVER EVER TRY DOING BUSNESS with www.4over.com, becausee you can end up like me losing customers.

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denizcaroll
, US
Jan 27, 2011 1:39 am EST

I know when there's a complaint they act like an [censor]. The owner of this company has the same attitude so I'm not surprise why their customer reps act like that.

The owner is a very unethical person by the way. He takes advantage of the people and he betrays who helped him.

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AZprinter
Tombstone, US
Jul 09, 2010 10:06 am EDT

I have used 4over for over 6 years and have spend well over 10, 000 per year on printing. Due to the economy, my business has dropped a bit. Not a lot, just a bit.

I go onto the 4over website as always, log in and try to get a quote on a custom item. Guess what? They have a new "loyalty program" and since I've had a slow month or two, I have been put into a "category" of customers who can't have custom work done anymore. What's up with this? It doesn't matter that I have spent tens of thousands of dollars with them.

I wrote to their customer service department with my complaint about their new "loyalty program", this is what they wrote back:

"Thank you for your feedback".

That's it. That's all they said.

Really! WELL, THAT'S IT 4OVER! HERE IS YOUR FEEDBACK.
I suggest you all try:
GRprint
Accela Print

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jgalpin
Grass, US
May 11, 2010 2:03 pm EDT

I too am having difficulty with 4 over and the root of it seems to be this really bad idea to start the "loyalty" program, which in reality is the "We don't want your business" program. I only have a small need for what 4 over does, but all of a sudden I have found I can no longer buy some of the products they offer... I don't know a business out there where you tell a customer, sorry you don't do enough business with me to buy from me. I don't even know if it is worth paying more for their printing compared to their competitors, for a while just to get a higher "loyalty" and be able to buy more at what I assume may be a better price. They are not even willing to tell you that it would take to get higher loyalty and what the befits are besides being able to purchase more items. I tried to contact them, but they never replied to me. At this point they have left me and I am sure a lot of other customers out in the cold looking for a new source. I had to try and find a new source for a product I was advertising I could do, that all of a sudden I can't do, thanks a lot 4 Over! Please Tell me 4 Over how in the world this makes any sense.

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bragino
copiague, US
May 07, 2010 4:45 pm EDT
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I'd like any 4over employee/ manager/ owner to contact me or provide me with a direct contact and tell me why my account has been deactivated due to inactivity? Why would you do that to a customer that has been ordering things for years through your service? Why is your customer service department telling me that once an account has been deactivated that person is never allowed to open an account again or order another item ever with 4 over. Is this how you treat your loyal customers but not getting back to them. Can it really be true that I have to find another printer after using you for years even when I have reorders waiting to be sent? Someone from 4over, anyone please tell me this isn't the way you treat your customers...
pbragino (at) yahoo (.) com

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dnaprint
Taunton, US
Feb 19, 2010 7:30 am EST

I have maintained a Platinum membership for well over a year and have experienced nothing but exceptional service. For that matter, even as a standard member the job
was shipped on time. Perhaps there are other issues going on where you have to re-submit files for improper set-up. Production time doesn't begin until proper files are submitted.
If not the case either you simply have an agenda for what ever reason or are the unluckiest print broker on the face of the planet.

My concern is the end of the Platinum program and how this new Loyalty program will affect my buying price . I would have gladly paid $500/month if they would have created a Titanium plan.

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Varaz
Van Nuys, US
Feb 17, 2010 5:19 pm EST

Dear HanF59,
If you care to discuss, please contact me at your convenience. My name is Varaz and I happen to work for 4over and let me tell you, they CARE and they are really good with deadlines.

varaz@4over.com

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9:12 am EDT
Resolved
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4over bad service

never ever try ot doing business with 4over.com, you can end up losing your customers, they are really bad in service i placed an order for my customer asked for rush on Monday i paid for rush next day and they didn't even start till Wednesday my customer kept calling me where is my job. i said i will try my best. so i called 4 over they told me we will send it out today.
but nothing happened, so i called a day after they daid we will send it out today nothing happened again, so Friday i called them i yelled i said i'm very angry, my customer was really angry at me he really needded this job, so they said they will credit me what i payed for Next day and they will send it with Saurday delivery.
Saturday was nothing at my door,
i got an e-mail that they are reprinting this job.
this credit i still don't see maybe they will credit me but this costumer i guess will never come back to me
so NEVER EVER TRY DOING BUSNESS with www.4over.com, becausee you can end up like me losing customers.

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Print Supreme
, US
May 07, 2016 4:21 pm EDT

Received a wrong print order. Now they want me to pay shipping ($40) back to them. Once they receive and review will reprint my order in 4 days. Crooks. Now I am losing the commission on this order because of their mistake.

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Armen Hartounian
, US
Oct 25, 2014 6:04 pm EDT

I wish 4over would use the time to improve customer services instead of trolling to find negative reviews. Bottom line, they suck beyond words. Cheap prices means no service. Use them for low-margin jobs and I NEVER send them anything that would make or break my business. Get what you pay for, folks.

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GruntOver
, US
Oct 23, 2014 11:03 pm EDT

Try working there... Crappy pay for the work. Most likely why your end result sucks. I mean honestly if you could barely afford to live off of a job that demands so much of you would you honestly care? I have worked in various positions and unless your a non white you won't make good money. That's what happens when a non American owns the company and rises his friends and family to the top. It could also be the management and their lack of management skills. Our HR is a joke...and I mean a big joke. They sweep everything under the rug. I have been threatened slandered falsely accused of illegal harassment etc at this company. And when I take my problems to management or to HR do they do anything? No. Nothing. It's a hostile work environment 24/7 365 days a year in that place. Your expected to deal with it. Not to mention all the 'homework' you do that you aren't paid for. Honestly I'm so fed up with the bs that goes on there...I just refuse to even look at my phone when I'm home because I know it's blowing up. I'm not a low level grunt at the company but I started as one. I'm in charge of a whole department within the company and the pay doesn't match up to the problems I face daily.

I will say that I feel CS bends over backwards trying to make people happy, however...4 over is all about the money and yes Varaz probably does work there and on an upper level. Know how I know? The name. It isn't American sounding. That's what this company is driven by Armenians, who go around from dying town to dying town, creating new plants. They love the poor working class people they hardly pay while they fill their pockets with money! YOUR MONEY! We are provided with the worst printers out there most of the time they are used too, and expected to produce not only on time but infact early...If I do not reach early %s I get in trouble. Never mind on time I had 0 late jobs and 100 on time and was given a talking to. Nevermind that it was an insane amount of work and a miracle that it wasn't late...No on time isn't good enough it needs to be early.

I don't hate my job. I actually enjoy it...however they make that hard. I am not given the basic tools needed to do my job. I have to jump through hoops to get to where I need to be to even start on your product. I have been working in print shops for 8 years plus, I don't know anything else. But don't believe the lie that they only hire top end professions. They hire right off the street. Most of the company is filled with people who don't know the first thing about printing and honestly they'd be better suited asking if you'd like fries with that. Sure the mid level grunts like myself or working supervisors they know a little about what they are doing. But when your working with egoists and ###s it doesn't matter what you know. Your team is so mentally unable to perform the task without your input that your better off just staying at work...Honestly there are nights I should even of went home.

The messed up thing? I'm always worried about losing my job there. Why? Because it's a rumor mill and a favorites factory. Sure they like me now, , , but what about in a month in another year? ETC. Who knows when your going to be dragged into the office for something you never did or never said. Oh and we are recorded by cameras 24/7 everywhere...what kind of company doesn't trust the people they hire? And no they aren't for our protection because when our personal items are stolen we are told that we are 'on your own with safe guardings your belongings." A reasonable person could expect not to have their lunch or cell phone or car keys stolen right from their desk or work station...not here. Check the cameras you might tell them find the person who stole from your loyal employee let's get rid of this bad apple keep the work place secure. Nope the cameras you need to see magically don't work.

I've been there for YEARS and honestly I'm starting to look for another job. Not because I want to, but because I have to. I can't handle the toxic environment that they create and allow to go on there. Imagine being held accountable for things you cannot control without having the power to enforce the rules and regs you set forth to ensure they best highest quality level of work...Yeah it sucks. And do you have a voice? An ear to cry to? No. Oh they'll tell you that you do, they'll put on their little meetings HR will stop browsing facebook and other social media long enough to hold a joke of a meeting yearly, but when push comes to shove nothing is done about anything there. Honestly next time I am harassed. Bullied. Subjected to any form of hostile environment I am hiring a lawyer. That's how screwed up it is.

I should be enjoying my time away from that place. Instead I am here dumping my anger and disappointment into an online forum, all the while my phone going off while people ask me how to do their job that they should of had down after the first week. These same people of course do not like me, display threatening mannerisms and harass me daily. But oh when they need you... Yeah well I didn't answer my phone or text back tonight. Screw you 4over find another rat to run your maze.

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customerservice2
Detroit, US
Aug 13, 2014 2:19 pm EDT

I agree with the posters here. 4over SUCKS in regards to customer service. Communication is non-existent, customer service are a bunch of phone monkeys who could care less about your orders and have no ability to make anything happen, only give "status updates" which we can see on our end just the same as them, production and customer service are in different states and don't communicate internally with each other. I will say this - Their ordering process is great and when things are going good and you don't have to talk to them they are wonderful. Pricing is great too - but - you get what you pay for. If anything goes wrong or you actually need anything from them, don't even bother. It takes them days and days to respond to emails (if ever at all) and they never call when you need them to. If you have problems, just cancel your order and go somewhere else. There's no reason to deal with their customer service reps. Just take it for what it is - Cheap printing - and if you submit your files correctly and don't expect things done in a hurry, these are the guys to go to, but no matter how much money you spend with them they could care less about you and your business so don't count on them in a bind and don't rely on them for anything.

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mandys2go
Brooklyn, US
Jul 06, 2012 5:49 am EDT

worst service had to reprint 3 rimes a letterhead for a client of mine because of mistakes in print when i asked them if if i can have it expedited the tell me the earliest is in 3 days because there is a long line of Jobs before me! hello! my job should have been finished 2 weeks ago if not Ur mistake i don't know how i can do business with a company like this hope not to lose this client because of this job!

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Yeurgan
Chicaco, US
Oct 26, 2011 12:34 am EDT

4over.com is the WORST! I stopped using them a while ago.

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Provincetown Graphics
Provincetown, US
Aug 24, 2011 10:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I did business with 4over.com from 2005 until this year (2011). The company is plagued with problems, particularly communication. Customer service is almost non-existent! I send out about $170, 000 in annual printing and 4over.com didn't care, they acted as though my business didn't matter. Many of the customer service people can barely speak English and if you're willing to sit on hold for 30 minutes or longer to speak with them, they don't understand your concerns or issues. They're quick to charge your credit card though, sometimes even when you didn't authorize them to do so or expect them too. I discovered this year that 4over.com was charging us for someone elses jobs. They refused to correct it. Some ### in finance "Marit" told me that it wasn't their problem. Fortunately Visa sorted it out. Awful company. I wish I had found another resource sooner. I have and I'm very pleased with them. 4over.com sucks!

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ishootpix
San Diego, US
Aug 08, 2011 5:39 pm EDT

Hello, I'm a well-known photographer with 21 years of business experience throughout entire United States & a few other countries. Regarding this company & their services, I have to say that 4Over is the company who designed & printed my stylish business card 14 years ago. Ever since I've been getting great complements about my business card. Later, I started using their EXCELLENT printing services for my regular office use. I got nothing from them, BUT the best in customer service AND highest quality prints. I personally HIGHLY recommend this company for any professionals, seeking the absolute top notch quality in PRINT industry.

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vigilianty
Dallas, US
Jul 02, 2011 2:09 am EDT

4over.com or 4over company Customer service sucks, I paid $70 for the next day 2 days ago 6/29 today is 7/01 at 7:45 pm and my job still "on press"since this morning 7:30 am, all started when I call to complain this morning at 7:30 am. they do not like to be call ( did not hear anything about money back) for complains, I asked to talk to a manager and I think she was worth. Call again in the afternoon and find out that she put in there notes what ever she please (still did not hear anything about money back) stay away or use as a last resources, trust me!

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Tyler 99
Corona, US
May 23, 2011 10:29 pm EDT

I just spent an hour and a half on the phone with 4 over's print technician and his manager because they said that they couldn't print my requested quantity. Keep in mind that I requested a custom estimate request and spelled out exactly what was needed. I recieved the estimate back after two days and they said to submit a second estimate request for my switch over of paper stock. I did this and got another estimate the next day. Now it had been a total of three days. I paid for the services and then recieved the call saying they couldn't print the job because my order quantity wasn't a 100 or 250 QTY. They supposedly cannot print a 125 QTY even though they supplied me with a custom estimate for the job. The option that was offered by the manager on duty "Nona" was that they could print 250 and give me a $5 discount and throw half of the prints away and send me 125 total. I let them know that the thought of this was simply rediculous and believe it or not the manager started to yell at me and she casncelled my whole order and hung up on me. I will NEVER do business with 4 over again because of the terrible customer service.

Shocking that after a long business relationship with them, they could ruin it with one job and terrible customer service. We were at the "Premier Executive" loyalty level when finishing our business with them!

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