Dear Alessandro,
Thank you for contacting All Jackpots Casino about your documentation issue.
I am extremely sorry for the frustration and inconvenience this situation is causing and I want to assure you that we are committed to releasing our player’s funds in as efficient and responsible manner as we possibly can. However, we are legally restricted by both our internal casino security protocols as well as those of eCogra, the independent agency which oversees and regulates all international on-line gaming casinos.
I hope you understand and agree that these regulations are in place for the ultimate protection of both the financial and personal information of our casino players as well as the casino’s security concerns.
While I can confirm that we have received and forwarded your photo ID and your utility bill to our financial department, I understand that you have not as yet received the Deposit Declaration Form which has been sent to you twice.
We have notified our financial department to resend the form to you by email as soon as possible. However, in case there may be a problem sending attachments to this email address, could you please advise whether you have another address or a fax number that we could send these documents to also.
I would also like to take this opportunity to remind you that the utility bill and photo ID must be notarized by a notary public.
Since your payment has already been delayed, we would like to do everything we can to help you resolve this as quickly as possible.
Don't forget that you can contact us by replying to this email or by calling us on the toll-free numbers listed below. Our Customer Service Desk is available 24 hours a day, 7 days a week for your convenience.
We look forward to receiving your reply and to assisting you shortly.
Thank you for your patience while we work with you to resolve this issue.
Best Regards,
Lex
All Jackpots Casino Customer Service
A Jackpot Factory Casino
http://www.alljackpots.com
Call us toll-free 24 hours a day (in English only) from the following countries:
USA: 1-866-864-2506
Canada: 1-888-328-4054
UK: 0800-917-9087
Australia: 1-800-175-768
France : 0-800-906-953
Germany: 0-800-180-4037
Italy: 0-800-871-147
Spain: 0-900-931-936
or email us at support@alljackpots.com
-------------------------------------------------------
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Queries? Write to: SquareIt Ltd., 1934 Driftwood Bay, Belize, BZ,
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----Original Message----
From: Alessandro Larniani
Sent:
To: alljackpots
Cc:
Subject: Re: All Jackpots Casino Customer Service - Your Comments [ConversationID: 201d40db-5628-40bf-8c9f-abb25f84bff9]
Hello Orna,
I am soory to seem upset because I am not yet..
Anywho, I have sent the documents you require me. Please note:
The Id is 97kb and the utility bill is 33, mmm, let me see... 130kb? == 1, 30 mb...
oookkk, they are not larger than 2mb, GOOD, this is not a problem.. my money??
Deposit Declaration Form?? not this time, neither the one before,
alljackpots ha scritto: Dear Alessandro,
Thank you for contacting All Jackpots Casino regarding your documentation.
I am sorry to see that you are upset about providing these documents. Further to your comments regarding our Italian customer service, our support desk is indeed unable to provide support for phone calls in Italian.
However, we do provide Italian support via email, as part of! our efforts to assist all our Italian players.
We have resent you the Deposit Declaration Form, as per your request. Kindly sign it and fax only the signatory page to: 1 800 239 8554
Or attach as a .Jpg file to your email and send to: support@alljackpots.com
Please make sure that the attachment is no larger than 2MB.
We also require a notarized copy of your Passport and Utility Bill, matching the address registered with us.
Concerning your comments about the need to provide documents, this can be found in our withdrawal policy at the bottom of the following link:
http://www.alljackpots.com/withdrawals.php
While we realize that this procedure can be frustrating, please understand that it is done with your best interests and casino account security at heart.
Kindly be advised that our casinos are governed by eCOGRA, who make sure that we comply by the rules and stay fair at all times with our players. We would also encourag! e you to check the following links for more information:
ECogra: h ttp://www.ecogra.org/default.aspx
Kahnawake Gaming Commission: http://www.kahnawake.com/gamingcommission
I look forward to assisting you shortly.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Orna
All Jackpots Casino Customer Service
A Jackpot Factory Casino
http://www.alljackpots.com
Call us toll-free 24 hours a day (in English only) from the following countries:
USA: 1-866-864-2506
Canada: 1-888-328-4054
UK: 0800-917-9087
Australia: 1-800-175-768
France : 0-800-906-953
Germany: 0-800-180-4037
Italy: 0-800-871-147
Spain: 0-900-931-936
or email us at support@alljackpots.com
-------------------------------------------------------
You have received this mail because you have contacted the Jack! pot Factory Group. If you prefer not to receive mailings from us, simply enter your e-mail address on the page below:
http://www.jackpotfactory.com/subpage.php?bTag=mk-jfvip10273
You may view our anti-spam policy below.
http://www.jackpotfactory.com/antispam.php?bTag=mk-jfvip10273
Queries? Write to: SquareIt Ltd., 1934 Driftwood Bay, Belize, BZ,
Central America
----Original Message---- From: Alessandro Larniani Sent:
To: support@alljackpots.com Cc:
Subject: Alessandro J. J. Larniani (Vajr15393293) [ConversationID: 5ea86483-185b-4208-97d3-cdedbe7aad11]
Dear Mr. Candace Brahms,
I am surprised to receive an Italian email after that your operator told me there are no Italian speaking operators into your support team.
This should be clearly that you are using format email to ask every time new different things AND NOT SPECIFIED ALL AT THE VERY BEGIN OR AT THE SECOND EMAIL, NETHER THE FORTH OR THE TENTH E! MAIL I have sent.
In these past 5 (five) months I have sent at least 20 (twenty) emails in according to your requests.
Within your web site there are no specifications about:
TO GET THE MONEY YOU OWN ME I HAVE TO:
1- SEND A COPY LEGALLY AUTHENTICATED OF MY ID
2- SEND A UTILITY BILL NOT OLDER THAN THREE MONTH WITH THE ADDRESS USE WITHIN THE ACCOUNT REGISTRATION.
3- THE IP OF THE PC i USE TO SEND EMAIL MUST BE EVER THE S! AME.
4- THE EMAIL ADDRESS USED TO FORWARD EMAIL MUST BE THE ADDRESS USE WITHIN THE ACCOUNT REGISTRATION.
And more, once you did not receive my email, once this once that.
OK, I did every thing you have asked me, without any reason (Within your web site there are no specifications about this.)
I am very patience and I am almost happy about this because I am collecting so many interesting information about your organization.
I am sorry to say that at this time I did not receive any attachment about, as you wrote in Ital! ian, "Modulo di Dichiarazione di Deposito e un sommario dei Suoi depositi fino ad oggi." translated should be: a deposit declaration module and a summarise of my deposits until today.
I hope you will be kind enough to forward me another copy of these documents.
In the mean time I hope the the fax I will use to send you these modules signed do not need to be the same telephone number I have ! used within the registration otherwise I will have to buy a fax machin e!! LOL
Are you going to pay me the time I have spent, faxes, scannerisations, legalisation of my ID, interest of the maney, mine, you still keep after 5 and more months?? I think you will not.
But one thing is sure as my name is Larniani, I will get my money back.
Have a nice day and best regards,
Your Fair fully,
AJJL
Gentile Alessandro Larniani (Vajr15393293)
Grazie per giocare a All Jackpots Casino
La ringraziamo per aver trovato il tempo di fornirci la documentazione richiesta e apprezziamo la Sua collaborazione; tuttavia siamo ancora in attesa di:
DOCUMENTI IDENTIFICATIVI
==================
1. Una foto ingrandita o una copia di una carta dÂ’identit valida con foto, patente di guida o passaporto.
2. Una copia di una recente Fattura di un Servizio, non più vecchia di 3 mesi
MODULO PER LA DIC! HIARAZIONE DI DEPOSITO
==================
Abbiamo allegato un Modulo di Dichiarazione di Deposito e un sommario dei Suoi depositi fino ad oggi. Abbiamo bisogno di quanto segue:
a) Esamini le pagine del sommario dei depositi
b) Completi, firmi e dati SOLO la Pagina Firmataria della Dichiarazione degli Acquisti e dei depositi per confermare che i depositi sono stati gi addebitati
c) Invii tramite FAX SOLO la Pagina Firmataria al numero: 0018002398554 o la mandi via e-mail al support@alljackpots.com
Ci scusiamo per ogni inconveniente causato e L! a ringraziamo per la collaborazione.
Se ha qualsiasi domanda o dubbio, non esiti a contattarci. Il nostro Personale di supporto è disponibile 24 ore al giorno, 7 giorni alla settimana tramite e-mail al:
support@alljackpots.com, o ai seguenti numeri verdi:
USA: 1-866-864-2506
UK: 0-800-917-9087
Canada: 1-888-328-4054
Australia: 1-800-175-768
Germany: 0-800-180-4037
Fr! ance: 0-800-906-953
Italy: 0-800-871-147
Spain: 0-900-931-936
Italy: 0-800-871-147
Spain: 0-900-931-936
Cordialmente,
Candace Brahms
Financial Director
All Jackpots Casino
A Jackpot Factory Casino
Dear Alessandro,
Thank you for replying to All Jackpots Casino so promptly with your requested documentation
I am pleased to confirm that we have received your email and attachments and have forwarded them on to our financial department for review. Please allow up to 48 hours for a reply.
For your ! reference, the tracking number of your documents is 160188.
Sh ould you have any further questions regarding these documents, please do not hesitate to contact us, quoting the tracking number above.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Simon
All ! Jackpots Casino Customer Service
A Jackpot Factory Casino
http://www.alljackpots.com
Call us toll-free 24 hours a day (in English only) from the following countries:
USA: 1-866-864-2506
Canada: 1-888-328-4054
UK: 0800-917-9087
Australia: 1-800-175-768
France : 0-800-906-953
Germany: 0-800-180-4037
Italy: 0-800-871-147
Spain: 0-900-931-936
or email us at support@alljackpots.com
-------------------------------------------------------
----Original Message---- From: Alessandro Larniani Sent:
To: support@allja! ckpots.com Cc:
Subject: tracking number of your documents is 160188 [ConversationID: da5b841a-5bb9-4d85-a0b8-aa14159f3520]
Dear support,
I am forwarding the documents needed from the financial department,
please advice about it.
best regards,
ajj larniani
Dear Player,
Thank you for contacting All Jackpots Casino concerning your docu! mentation.
First of all, I would like to say that we have not received the documents mentioned in your email.
Also I would like to add, the address from which you sent your email does not match the address we have in our records for this account number.
Since we make every effort to safeguard our customers' accounts, in order to provide you with the information you requested and update our records if necessary, please send us an email from the address registered with your casino account.
If you no longer have access to the registered ! email address, please send a message with the above details using the Casino Mail feature after logging in to the casino software.
In order to send an email from within the software, please do the following:
1. Click on the menu icon in the top left hand corner of the software after logging in
2. Select 'Casino Mail' and then 'Send Casino Mail'
4. Click on 'Send Mail' after filling in your information.
Please include the following details with your email:!
Casino Account number:
Full Name:
Date of Birth:
New Email Address:
I look forward to your reply and to assisting you shortly.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Abe
All Jackpots Casino Customer Service
A Jackpot Factory Casino
http://www.alljackpots.com
Call us toll-free 24 hours a day (in En! glish only) from the following countries:
USA: 1-866-864-2506
Canada: 1-888-328-4054
UK: 0800-917-9087
Australia: 1-800-175-768
France : 0-800-906-953
Germany: 0-800-180-4037
Italy: 0-800-871-147
Spain: 0-900-931-936
or email us at support@alljackpots.com
-------------------------------------------------------
You have received this mail because you have contacted the Ja! ckpot Factory Group. If you prefer not to receive mailings from us, si mply enter your e-mail address on the page below:
http://www.jackpotfactory.com/subpage.php?bTag=mk-jfvip10273
You may view our anti-spam policy below.
http://www.jackpotfactory.com/antispam.php?bTag=mk-jfvip10273
Queries? Write to: SquareIt Ltd., 1934 Driftwood Bay, Belize, BZ,
Central America
----Original Message---- From: John Joseph Alessandro Carniani Sent:
To: support@alljackpots.com Cc:
Subject: tracking number of your documents is 160188. [Co! nversationID: 06febcf4-ccd7-4be4-a484-9bf4e3a4725e]
Hello,
I phoned to your cs and they told me the reasons of why the document I sent were wrong,
these attached must be correct finally.
I wait a confirmation.
regards, |
99 days ago by R Tyson Park [
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