MAACS Uniforms` Complaints

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MAACS Uniforms` Complaints - Bad service!
Review all MAACS Uniforms` complaints
MAACS Uniforms`
Posted: 2008-01-16 by Emilio Rodriguez, MSgt. [send email]
Bad service! Complaint Rating: Company information: MAACS Unifomrs 57 Ingersol Dr Portland, Maine United States Phone: 866-667-3964 MAACS.com claims to have good customer service and to be reliable. From my experinece this is not even close to the truth. On 09-20-07 I ordered a set of ABU and never got them. I called several times and finally on 12-15-07 I spoke with someone who finally canceled the order which was a lie. I had to e-mail and call several more times and on 12-31-07 I received an e-mail stating they had canceled my order again and that I would have the charges on my credit card reversed. I still have never been reimbursed my money and no one will call me back. This company has no business claiming that "We want you to be completely satisfied with the products and services we provide, so if for whatever reason you are not pleased we will be happy to exchange, refund or offer store credit for your purchase (within 30 days, minus shipping/handling fees)." This was taken off their website and should be removed. If you do not want any problems stay away from this company. I have spoken with many people and I am not the only one that feels this way.
Comments	United States	Clothing, Shoes & Acc
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120 days ago by Maurice Salazar [send email]
Maacs is suppose to be a veteran run company, i am not sure that any veteran would treat their fellow troops this way. I ordered 6 months ago cancelled a week later and got no refund back... I am still waiting.

116 days ago by Sgm Kevin Lee King [send email]

Trust me...it is not just an ABU problem with MACCS. I cancelled an order for an Army ECWCS Gen III fleece in December 2007 and as everyone on this board have gotten the run around about a refund. Talked to Allison and others on the phone but have gotten nowhere. I have filed a small claims action against MACCS and Allison McDonald and encourage others to do so as well. A company that touts veteran ownership and service should, in my opinion, attempt to resolve issues rather than duck them.

Good luck...

116 days ago by Ben Pierce [send email]

All,
Don't listen to the bogus story that Allison MacDonald gave on the posting above. I placed an order in Oct 07. I cancelled the order on 2 January and I still haven't received a refund. I filed a complaint with the BBB in Feb and MAACS told the BBB that they issued a check to me. Two weeks later, I called to check the status of my refund and Allison MacDonald tells me that my check is in the mail. As you probably already guessed, I never received a refund check. I am now pursuing legal action against MAACS. Has anyone else had success going the legal route?

Does anyone have Allison's home address and personal phone number?

115 days ago by Travis [send email]

I agree with everyone here...MAACS is a fraud! I placed an order in Dec 07 and never received my order so I canceled it in Jan 08. It's been over three months since I canceled my order and MAACS said (Linda Card) a refund check would be issued, and yet I've received no refund. I've had extreme difficulty contacting the MAACS staff since January 08 regarding my order cancelation and refund. The MAACS finance office has give me nothing but "a check will be issued soon". I've received no confirmation number and no refund..."a check soon" could mean a month, year, or possibly never. At this stage MAACS customer support is grossly negligent and I'm extremely dissatisfied with MAACS.

When will my refund be issued? I don't understand how MAACS can take credit cards for an order and then not be able refund an order to a credit card. Instead I'm left waiting for a check that never seems to be coming. I've never experience such poor customer service in my life!!

I encourage everyone to stay away from MAACS and to file legal action against them if you've already stepped into their web of lies. I'm definitely filing every complaint I can against MAACS...BBB, Chamber of Com, AF Times, even possibly some small claims action with a buddy of mine in the same boat.

115 days ago by David [send email]
All, The good news is that you used your credit card. Call your credit company and tell them what happened. They will refund your money with no problem. MAACS can contest it, but they have to show evidence. Even if they do that, you still will be favored by your credit card company. David

114 days ago by Msgt Tim Poling [send email]
SAME THING here...anyone interested in a "joint" lawsuit? I'd like to be able to take them down completely...FRAUD!!! STAY AWAY!!! Placed my order 7 Nov 07, had to cancel 15 Jan due to pending TDY...they confirmed my canceling of the order, but still have not received a refund, and now I'm outside of my credit card company's 90day window. Maybe a trip to Maine is warranted?

114 days ago by Jake [send email]
E-mail your story to these addresses ASAP. They are at FOXNEWS. This is news ready story. All military people getting ripped of by a GSA company during Military Awareness Month to the tune of $50K in all: americasnewsroom@foxnews.com; colonelscorner@foxnews.com; colonelscorner@foxnews.com

114 days ago by Betty Joe [send email]

I have personal affiliation with this company and the employees tried very hard to make right with this huge problem!!! We were all very stressed everyday that we could not help you the owners have spent your money and some should take this to the next step your money is gone. So are all the people that tried to help we were all service members also they are blaming all the employees for this mess and It was not them, Allison Macdonald and Andy Macdonald drive hummers, BMW, live in huge house with a six bay garage, 82, 000 outdoor kitchen etc...
IRS should be notified also be they are fixing the books I CAN SPEAK FOR MY SELF AND ALL THE EMPLOYEES THAT OWNERS ARE DOING THIS TO YOU NOT THE CUSTOMER SERVICE. CUSTOMER SERVICE ARE RETIRED MILITARY OR HAVE FAMILY MEMBERS WHO ARE ACTIVE AND ARE HURT BY THIS ALSO

113 days ago by Jake [send email]
I agree with the above person. The employees seeemed to be very empathetic. But that doesn't matter, because we are hosed. I am enlisting a lawyer and goign after MAACS even it cost my 10 tiems as much as I am out...this is simply wrong.

113 days ago by Jake [send email]
All, I have a Lawyer in the ME area who is checking into all this. Please click my link and let me know if you want to keep abreast of what is happening. Or maybe join in. Let others affected know that we are going to organize against MAACS. I'll compile an E-mail list to keep us all on the same page.

112 days ago by Harv [send email]

Once again the American military taking a hit by a business. I too ordered from this company, never received an e-mail stating that my order was on back order. After finding out it was on backorder i waited until my sizes showed up at the BX. I asked for a refund and got bounced around until Allison told me that a check was going out...almost 3 months ago.

I complained to the BBB, and got an offer back from Allison for a discount price, but I just wanted my money. I complained to the Maine Attorney Generals Office and was told two weeks ago that a check was going to be sent. Still Waiting.

I implore all of you that have been had by this company to go to the State of Maine Attorney Generals office becuase they do have quite a rap sheet, as does the BBB. Tell your troops not to buy here, I made the mistake and dont want my Airmen getting the same treatment.

107 days ago by Brandon [send email]

Their "new" customer service system is an absolute joke! I am on my fith ticket now without any resolution on my refund. Im like everyone else, I was told I had a check coming then Allison tells me that she doesnt even have a record of it. Talk about going backwards. I have an email trail where not 1 but 2 employees have told me that my order was cancelled long ago. I was also recently told that my size is still on backorder so thats more of an reason to give me my money back! I have gone to my bank, gone through VISA, sent a complaint through the BBB, sent a complaint to FTC, and now my next step is to my state attorney general. These people are NOT running off with my money!!!

107 days ago by Brandon [send email]
Maine Attoney General Consumer Protection link. Look on the right hand side and file your complaint. I also suggest posting with your state if applicable. http://www.maine.gov/ag/consumer/index.shtml

107 days ago by Rob [send email]

Add my name to the list of people who have been taken by these thieves. The ticket system is totally bogus... they are deleting any ticket asking for a refund. This company should be ASHAMED of themselves for STEALING money from hardworking Airmen who defend our Nation. I will gladly take part in a lawsuit against this company. I filed with the Maine Attorney General, my credit card company and also sent an e-mail to Propper that they need to drop MAACS as a distributor.

106 days ago by Thomas Fitzgerald [send email]

I have also been ripped off by this company. I order my ABUs in August 2007 because my size was not on back order. I received my boots a month later but no uniforms. I waited until Dec 07 and then asked for a refund. I was told my refund will be processed and I was even given an invoice showing my refund.

Well a month goes by and I still didn't have a refund I try to call and send an emails but I don't get any replies. I filed a complaint with the BBB and all of the sudden I get an email stating I will be mailed a check for my refund. Shortly after MAACs replies to the BBB stating the same thing.

By March 08 I still didn't get a refund so I email Helen again and she told me the same bs about checks going out on Fridays. Its now May 21, 2008 and I have yet to receive anything from this company.

The guys with the Lawyers, let organize and see if we can get a lawyer to ligate all of our cases. I think we will fall short of the required amount for a class action law suit, but I may be wrong. We should be entitled to our money plus interest, which I think is 9% for Maine. We should also be able to get lawyer and court cost thrown in there. I am also wonder if anyone knows who we need to talk to in order to get their GSA contract revoked.

Personally I don't think MAACS is taking any of this seriously and they are probably hoping we will all just forget about the money they owe us. It also seems criminal to be to intentionally defraud us of our money. Maybe that is another avenue we should look into.

104 days ago by Bill [send email]

I have to say that I'm astounded by the sheer volume of complaints here. I, too, am a victim of this company, having ordered an item from them on 02NOV2007. Rather than reiterating the same problem as everyone else already has, I would simply like to add this: I went to the Propper web site, http://www.propper.com, with the intention of registering a complaint against this so-called distributor. While on the Propper web site, I found they offer sales of their products directly. I've placed an order (in-stock indicated) and, hopefully, will receive it in a timely manner. This MAY be an option for those who need/want to acquire this stuff.

bill.

102 days ago by Skunked By Maacs [send email]
Add me to the list . . . $155 of mine they've had since Jan and still no response or refund. I'll try getting my money back through the bank after the Memorial Day weekend.

101 days ago by Thomas Fitzgerald [send email]

Guys,
I filed a complaint with the Attorney General in Maine from their website and I was sent a form to fill out because they need a signature with my complaint. Not sure if this is standard practice of if they are hopefully planning to do something about this company. If you would like for me to forward you a copy of the form so you can file your own complaint, let me know your email addy. I will send it from my work email so you know its some what safe.

Fitz

101 days ago by Thomas Fitzgerald [send email]
Actually no need to send the form to you here is the link to it. http://www.maine.gov/ag/dynld/documents/Final_Consumer_Complaint_PDF.pdf Fitz