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NaxpMedia.com Complaints - A form of thief!

Review all NaxpMedia.com complaints

NaxpMedia.com

Posted: 2007-12-09 by Kai Hok [send email]

A form of thief!

Complaint Rating:

Company information:
Naxpmedia.com
13901 N. Florida ave #110
Tampa, Florida
United States
Phone: 888603naxp
naxpmedia.com

I am filing a complaint against Naxpmedia.com This is a site that sells old TV series and sell them on DVDS. If one search Naxpmedia on google you will find yahoo questions the quality of DVDS on this site. One response was that the product was never received and possibly a fraudulent site. I am not poor so I figure to take a chance on a $45 purchase. After chatting on line with Naxpmedia I send them a money order. After 1.5 weeks of no reply I e-mail them since no one ever answer the phone. They wrote it is shipped via USPS. After another two full weeks of no items. I tried on-line chat but they shut off their on-line chat system. I e-mail and they wrote it has been "reshipped" via UPS and gave me a tracking number. I checked with UPS representative and they confirmed that no package was ever given to UPS nor was it ever picked up (see UPS e-mail below). The tracking number is bogus. I e-mail Naxpmedia and they deny any wrong doing and said they were not responsible for any "lost shipment". After more than one month I still have no product. Naxpmedia confuses the customer into thinking the shipping company is the blame for no delivery and keeps your money. I wish you would post this complaint on google search web next to Naxpmedia to warn others. If this is not a form of thief, I don't know what is. Thank you very much

Hsieh K.H.
UPS:

Thank you for your tracking inquiry. Our records indicate that billing information was received for your package on 12/05/07. However, our systems do not show that the package was physically picked up from the shipper's location. To verify that your parcel was shipped as scheduled, please contact your shipper. The "Billing Information Received" tracking scan indicates that UPS has received electronic transmission of package data from the shipper. Sometimes the package is not actually given to UPS on the date the shipper processed the billing information. When this occurs, the scheduled delivery date is calculated from the date UPS actually took possession of the package.
http://www.ups.com/WebTracking/track?loc=en_US

Marla Moore
UPS Customer Service
Tracking Number: 1Z 55V 9Y7 03 9737 945 6
Type: Package
Status: Billing Information Received

Comments

United States

E-Shopping

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More NaxpMedia.com complaints

NaxpMedia.com - Product never arrived!

NaxpMedia.com - Fraud and Bootleg.

NaxpMedia.com - scam/fraud

NaxpMedia.com - Ripped off!

NaxpMedia.com - Never received product!

NaxpMedia.com - Never received order for Christmas 2007

NaxpMedia.com - One month late & missing dvds!

NaxpMedia.com - Correction

NaxpMedia.com - Never received item or refund!

Comments

223 days ago by Robert W. [send email]

This evening I received my refund from Naxpmedia - the full amount for both orders. I'm not going to apologize for my reaction, and/or my complaints. Today there is so much scamming that it's really difficult to trust anyone or any company that you do business on the internet, that you don't know.

In my opinion, if your phone lines had worked, and I was able to talk to someone over the phone, whether it would be Todd, Mary or Jennifer - I think I wouldn't of complained liked I did on the boards, and felt more comfortable about the situation.

I want to thank you for honoring me my full refund, though I will send back the dvd you sent off because it's only right for you to have it bacik. When UPS comes by, I will refuse the order and it will come back to you.

I really think you should get your phone lines fixed, I honestly feel that your customers will feel alittle more at ease if they could talk to a customer service rep.

I hope you all have a Merry Christmas. Robert W.

222 days ago by Jeremy Wilson [send email]

I ordered boy meets world recently about 3 weeks ago and i never received a package and i tried calling them and same thing i get a recording that says no on is available to take your call good bye! I tried emailing them and they wont respond to that either so i guess i will also have to go to my bank and get my money back that way. I am so disappointed that i did not see this website before i ordered from them, what a messed up website they take your money and have no shame and never give you what you pay for, no one to talk to about it either!

219 days ago by Debra Wimberly [send email]

I have also had same probems I ordered boy meets world way back in late October well you had my money over two months ago but still I have no product,I also tried calling the number several times it was always no one can take your call.I havent gotten any e-mail with no tracking number still waiting and its six mailing days before christmas yes I wuold say this is fraud,what easle would it be it should not take weeks to e-mail someone tracking info,I contacted you back at the end of Nov that I didnt have my oder yet,you replied saying you would send a replacement havent heard from you since then,I would surely think your taking advange of poeple and taking our money and sending us nothing in return.

219 days ago by Debra Wimberly [send email]

I have had the same problems trying to get a order I placed back in October and still havent received it yet, I tried calling the number given and it says no one can take your call every time I tried ,I sent many e-mails telling you I havent gotten my order .here it is six days before christmas and still no dvds my daughter is giong to be so diappointed, I have no tracking number you had my money two months ago still I have no dvds what are poeple suppose to think?
Debie Wimberly

219 days ago by Kevin Oleary [send email]

217 days ago by Kevin Oleary [send email]
Well I finally received the Nanny DVD set on 12/18/07. They arrived in three cases that all say season 1. One of the discs marked disc 2 won't even load in the player. Although, the rest load, the quality of the picture is very poor and grainy. Not satisfied with this vendor.

215 days ago by Grace [send email]

I too, have been going through the same ordeal as eveyrone else... my story is no different. Order my product on Oct 26th, was given the same bogus story about USPS not delivering some orders and they replaced my order with the "bogus" UPS one. I called UPS 6 or 7 times, and nothing ever came of it. The rep told me that because the company had not delivered the package to be sent out, that they can give out as many tracking numbers as they want to (especially if they are set up online with UPS to do this)... all they do is say they have a package that needs to go out and the next available tracking number in the queue is given to the user.

I took the advice of the rest and filed a complaint with the BBB of SE Florida; they handle the division in Miami, FL for where this Naxpmedia company "supposedly" exists. I sugges to everyone to do the same as well.

I may not be too concerned with getting my funds back, but more concerned with the fact that they are playing stupid games with innocent folks. It is sad and pathetic that individuals cannot go out and get real jobs; this is what their life has resorted to so they think that they can scam others in the process.

NAXPMEDIA I just want you to know that in the end you always get what you deserve, and you it will always nip you in the butt in the end. Have fun now stealing people's funds; it won't last long.

Thieves always get caught, one way or the other.

213 days ago by Todd Banks [send email]

You are correct thiefs do get caught at one point or another. But with todays technology it does not take long to catch on to a fraud or scam and shut it down. We are not thiefs or scammers. Of course we do not expect you to just believe us for our word, as any small company we became overwhelmed encountered some obstacles and are doing everything to overcome them. For those who were patienct we thank and if you read every complaint and not just the negative ones you will see they are happy with the product they recieved. And we would not simply be online if we were scamming since unlike many scams online that are located in foriegn countries where laws and politics make it harder to shut down sites , we are located in the US , where scams and fradualant sites are taken down rather quickly. Thank you for your time and we wish everyone a safe and enjoyable Holiday Season. And please remember , we try to provide an alternative choice to own your favorite series at an affordable price, even though I will admit our customer service is not what we would like it to be , your primary choice for shopping with us would have been more likely because of this. Most of us , do this to try to give something back we all have enjoyed when we were younger or simply would like our children to experience the quality shows we use to watch compared to what is out there today. We will learn from our mistakes and are in process of taking on new assitance to help prevent future unsatisfied customers. We are doing everything we can and working as quickly as we can to recover from our obstacles and bring you the product and service you have paid for. Again we do appreciate those who have been more than patient and we hope you find it was worth the investment and time, and we are taking as much of the feedback as we can to improve in these areas we need improvement.

Our most sincere appologizes for those we have inconvinienced , and our most sincere devotion to make it right.

209 days ago by Laurie Wadsworth [send email]

My sister and I ordered the tv series china beach on December09,2007. My sister bought this series for me as a CHRISTMAS PRESENT. her credit card was charged and guess what no dvds. I was given a tracking number that was just for billing and the item was never sent. After talking with UPS, I did a little researching and guess what china beach is not even available on dvd yet. This company is nothing but a scam. My husband and I contacted the better buisness bureau along with the Attorney Generals office where they are suppose to investigate this matter. We also contacted the fraud department at our bank.I really hope that this company will be caught and charged for scam and fraud. My advice for anybody out there do not order from these people, they are nothing but thieves.

LeeAnn Collins and Laurie Wadsworth.

209 days ago by Laurie Wadsworth [send email]

201 days ago by Grace [send email]

UPDATE-

I FINALLY did receive my order from Naxpmedia for the Boy Meets World complete series. Well, almost complete - the last season was not in the set even though the order said I would get seasons 1-7.

While the content of the DVD's is not bad, there are some minor issues that I have with the product: some of the chapters skip, and there is one episode that I can't even view to the end. Other than that, I would say the quality is very fair.

Naxpmedia, I am not sure what the hold up was for, but I would like to say that I am still missing a season of what I paid for. While I do appreciate the fact that I received my product, you owe it to your customers to be fair in giving them what they paid for. I am sure that your company was not prepared for the amount of requests that came in, but understand that when you are selling something to the general public at the price that you are, you will encounter many consumers who will take up the offer, especially since it is not available anywhere else.

Just a note it might help if your company responded to the consumer on time; it is one thing to be patient as you have stated, and another thing to feel you are being taken for one. As you can now see, bad news ALWAYS travels faster than good news so it might have done your company justice to act in a professional manner so as not to upset your customers.

I hope everyone either gets what they paid for or gets their money back. I hope that the issues posted on this website come out for the better for everyone involved.

75 days ago by Danny [send email]

hello, my name is danny
like many Of You i tried to contact naxpmedia both by phone and by e-mail before reading this for the last half hour i didn't know the names Of the people that worked there lol
i never talked to anyone nor did i Get a reply through an e-mail
(as of right now) 05-09-08 at 7:50am the website is no longer up i'm in the l. a. area i was Going to buy the nanny series but thanks to all the people that posted a complaint i will wait until
i look into Other sites that offer these Great deals

i am Sorry todd that Your Getting all these bad complaints but i really don't blame the people for being mad lol oh by the way
the same dvd's Of the nanny were being sold on ebay for $230.00 i don't know if anyone Or todd knew but i almost bought them for $230.00 but i found naxpmedia.com and wanted them for the price this site were selling them for but now thats not Going to happen

thank you all that have writing for making me aware of this site and all the problems you were having
it is sad that i'm not Going to Get my dvd's now i have to wait

bye, peace & be careful of what any of you buy

Danny

29 days ago by Mary [send email]
I have also been ripped off by naxpmedia.com. I ordered China Beach from them back in January and got a UPS tracking number that never went any further then the billing contact. I NEVER got my DVDs and despite numerous efforts to contact them I got no contact at all. Phone calls were not answered, emails not answered. I wish I had nown of all these complaints beforeI ordered.

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