BSM Grant Search Complaints - Charge 39.95 to my debit card!

167 days ago by Ginger Slater [send email]

FEB. 25, 08 ORDERED A CD FOR $1.99 FROM BSM/GRANT SEARCH ASST. ON THEIR WEBSITE IT STATES THAT THEY HAVE THE BACKING OF NBC AND FOX NEWS NETWORK LA. SO FOR $1.99 WHO CAN GO WRONG? I MUST BE SLOW I GUESS BECAUSE THEY WERE INTO ME FOR A SUM OF $138.59 BY THE TIME I FIGURED OUT WHAT WAS GOING ON. THERE ARE FOUR COMPANIES THAT ARE HOOKED INTO THIS.
BSM/GRANT SEARCH ASST.: OUT OF NV. 866-370-7270
BSM/SBA EXPRESS: OUT OF NV. 800-986-2640
NETWORK AGENDA: OUT OF UT. 800-418-9320
EVERYDAY LEGAL FORMS: OUT OF UT. 866-519-4353
THE NUMBERS FOR ALL COMPANIES WERE LISTED
ALONG WITH THE CHARGES ON MY BANK STATEMENT
THE CHARGES ON MY ACCOUNT WERE AS FOLLOWS:
2/25 BSM/GRANT $1.99
2/27 BSM/GRANT $1.00
3/05 BSM/GRANT $39.95
3/13 BSM/SBA $7.95
3/19 NETWORK AGENDA $9.95
3/20 EVERYDAY LEGAL FORMS $9.95
4/1 BSM/GRANT $39.95
4/14 BSM/SBA $7.95
4/18 NETWORK AGENDA $9.95
4/20 EVERYDAY LEGAL FORMS $9.95
BECAUSE I WASN'T SURE WHERE ALL THESE CHARGES WERE COMMING FROM, I DID A SEARCH FOR ALL FOUR WEB ADDRESS AND THE ONLY ONE I HAD VISITED WAS THE BSM/GRANT SITE. BY NOW I ALSO PULLED UP EVERYTHING PEOPLE WERE SAYING ABOUT THIS COMPANY. I CALLED BSM/GRANT AND FIRST THEY TOLD ME THEY HAD NO RECORD OF MY NAME, ADDRESS, OR ACCOUNT NUMBER. AFTER GIVING HIM THE FIRST TRANSACTION NUMBER WHERE HIS COMPANY CHARGED MY ACCOUNT HE DECIDED I DIDN'T NEED T GIVE HIM MORE TRANSACTION NUMBERS, HE THEN TOLD ME THAT I HAD SIGNED UP FOR THEIR SERVICE AT THE COST OF $39, 95 PER MONTH WHEN I ORDERED THE CD (WITCH I NEVER GOT, COULD THIS BE WHY HE DIDN'T KNOW MY ADDRESS? ) WHEN I ASKED WHAT SERVICE THEY WERE GIVING ME FOR THIS $39.95 PER MONTH HE WAS VERY UNCLEAR AND AFTER LISTING TO HIM RAMBLE AND SEARCH FOR WORDS I FINELY STATED TO HIM "SO I AM PAYING FOR NOTHING, YOUR COMPANY MUST NOT GIVE A SERVICE OF ANY KIND OR YOU WOULD KNOW WHAT SERVICE YOU GIVE THE PUBLIC FOR THEIR $39.95 PER MONTH" HE HAD NO ANSWER AS TO THE $1.00 FEE BUT TOLD ME I SHOULDN'T WORRY SINCE IT WAS JUST A DOLLAR AND ONLY ONE TIME. ASSUMING THAT BSM/GRANT AND BSM/SBA WERE THE SAME COMPANY (JUST A HUNCH) I ASKED "IF YOU ARE CHARGING ME $39.95 AROUND THE FRST OF THE MONTH FOR MY SERVICE THEN WHAT ARE YOU CHARGING ME $7.95 AROUND THE 13TH OF EVERY MONTH FOR" OH, HE SAID, THAT IS A SERVICE FEE FOR ANOTHER ONE OF OUR COMPANIES! THIS IS A DIFFERNT COMPANY SO YOU HAVE A DIFFRENT FEE FOR IT MONTHLY. THIS IS SOMETHING YOU AGGREED TO PAY WHEN YOU ORDERED THE CD, YOU MUST PAY. I ASKED FOR HOW LONG AND I WAS TOLD UNTILL THE GO OUT OF BUSINESS! I THEN LET HIM KNOW I HAD LOOKED HIM UP ON THE INTERNET AND I KNEW WHAT HE WAS UP TO. HE WAS TO RETURN ALL MONEY THAT WAS TAKEN OUT OF MY ACCOUNT AS OF THAT DAY. AFTER GOING AROUND IN CIRCLES, I TOLD HIM THAT IF HE COULD NOT AUTHORIZE MY REFUND FOR EVERY DIME THEY HAD TAKEN OUT OF MY ACCOUNT, HE HAD BETTER PUT ME ON THE PHONE WITH SOMEONE THAT COULD. HE PUT ME ON HOLD AND CAME BACK WITH FULL DETAILS OF ALL THE CHARGES, INCLUDEING ONES I WAS UNAWARE OF. (I DIDN'T KNOW ALL FOUR COMPANIES WERE TOGETHER AT THIS POINT) HE GAVE ME THE AMOUNTS ALONG WITH FOUR CONFIRMATION NUMBERS, HE DID NOT STATE WHERE HE GOT THE FIGURES FROM, JUST THE AMOUNT AND THE CONFIRMATION NUMBER. (1) $79.99
(2) $15.90 (3) $19.90 (4) $19.90
NOT PUTTING TWO AND TWO TOGETHER, I CALLED NETWORK AGENDA. FIRST I ASKED WHAT SERVICE THE PROVIDED THE PUBLIC AND WHY THEY WERE CHARGIN MY ACCOUNT $9.95 PER MONTH. I WAS TOLD THE MY ACCOUNT HAD JUST BEEN CANCLED AND THEY WERE ISSUEING A REFUND OF $19.90 AND THEY HAD NOTHING ELSE TO SAY TO ME. I WAS TOLD THAT SINCE I NO LONGER HAVE AN ACCOUNT, THEY DO NOT HAVE T ANSWER MY QUESTIONS. FINDING THIS ODD I CALLED EVERYDAY LEGAL FORMS AND GOT THE SAME ANSWER. AS OF TODAY 4/28 THEY HAVE RETURNED THE MONEY STATED ABOVE SO I AM OUT $2.90. I AM GOING TO CALL BACK JUST BECAUSE I DON'T FEEL THEY SHOULD HAVE A DIME OF MY MONEY OR YOURS. I HOPE THIS HAS HELPED SOMEONE. STAND YOUR GROUND AND BY LAW, THEY HAVE TO RETURN THE MONEY. I FEEL THEY KNOW THIS, BUT THEY WON'T RETURN IT TO YOU UNLESS YOU GET UGLY.
O-B-UGLY-ONE

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