Complaint Rating:

On June 2nd I tried to download 360share for music / entertainment etc. The price was quoted as a one off payment of £26.88. I put in my bank details but when it came up as £62.61 I did not continue to download. However received e mail with confirmation and Order ID No 451420070602051525620 about half an hour after. I e mailed back to say I did not continue and to cancel this. They have since sent me another 7 e mails with offers, which I promptly sent back on Sat 2nd, Sun 3rd and further ones during the week as they kept sending yet another e mail saying I couldn't cancel. Received my bank statement in and the £62.61 has been deducted from my account. I e mailed yet again to cancel and received an e mail saying I had not canceled within the 7 days therefore would also be charged £7.50 cancellation fee.

I didn't even get this downloaded and have paid £62.61 for something i don't even have. Any suggestions? I just don't know where to turn next.