Vita Clear Vitamins Complaints - Charged for products

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Vita Clear Vitamins Complaints - Charged for products - not received!
Review all Vita Clear Vitamins complaints
Vita Clear Vitamins
Posted: 2006-12-19 by Theresa Harris [send email]
Charged for products - not received! Complaint Rating: I ordered the trial of vitamins when I ordered Pro Active Solution. I finally received my trial like a month later. Then right after that was charged for another shipment ( $33.94) - It has been 2 weeks and 5 days. I haven't received anything. I still have not completed the trial - because it arrived very late. I'm trying to find a way to contact this company so I can discontinue automatic payments and shipments.
Comments	United States	Health & Beauty
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190 days ago by Luis [send email]

Vita-clear is the worst company ever! I ordered proactiv without the vitamins. On my second proactiv shipment I decided to order the vitamins. Turns out "You are not able to do that" wtf?...So I got the number for the vitamins company. I was on hold for 15 mins nobody ever answered! I then got my house phone and called while I was still on hold on my cell phone. They answered on my house phone after 3 minutes. I was still on hold on my cell phone! It seems to me that they dont answere all the calls because they know how everyone is unhappy with their sevices! Anyways I had to make a new account (after cancelling my old one) to get the vitamins. So now I called proactiv back to verify my order of the new account and I have 2 accounts open!!!! OMG!!!!!! So i might get to shipments and be charged for them? I need help!!!!!

184 days ago by Annie [send email]
I work for the CBS News affiliate in New Mexico and I am working on a story about Vita Clear and I need to talk to someone preferably from New Mexico who has been jipped by them. The BBB has a number of complaints but I want to hear from consumers, it seems like there are plenty. Please email me at annie.mccormick@krqe.com or call 505-975-5571 if you want to share your story. Best-- AMc

182 days ago by Johann [send email]
I would like to know y Vita Clear is for.Cause i use it every time they'd nothing happen.

182 days ago by Johann [send email]
there are some motherfucker they stealing people money for no reasons.Them product didn't work that bull shittttttttttttttttttttttttttttttttttttttttttttttttttttttt

171 days ago by Jenny Becker [send email]
To Cancel VitaClear call 888-848-2797 follow promts to vitapower they will ask you for your last name and zip code. The lady I spoke with was very nice and the whole call took seven minutes!

160 days ago by Amy Vo [send email]
Well, I also have same issues. I just called to cancel my VitaClear today @ 1-888-848-2797. And they said they has canceled my order. the number is also given by proactive customer service. I hope they are not gonna charge me next time.

159 days ago by Amounixay [send email]
Yeah I agree because im having a problem getting in touch with them. They keep saying they are busy!!

154 days ago by Lee [send email]

I have experience similar problems. I started my subscription to VitaPower through proactive. I cancel proactive a month later after receiving both. I was told by proactive that they would cancel both account. A month later I found a $73.69 charge on my account. I called Proactive again and they inform me that they can not stop the transaction from VitaPower. I then contacted my bank and to get information from the transaction. I called the number that was given and was told they would cancel it. In April, I called the same number to ask about a returns address. I got the address and requested to se if my account has been cancel. They said, I had an pending charge of $73.69 for my future shipment in mid April. To make a long story short, I got really heated and said some words that I rarely used.

Vitapower is a dishonest company that has little customer service skills. I will never recommend using this company to anyone in the future becuase I know of the headaches ithas cause simply to cancel.

153 days ago by Spocom2nr [send email]

I think both Pro Activ and this other company have problems...

I tried canceling both of them, because I haven't been using the stuff and my acne went away with my own techniques...

They don't understand the word CANCEL! I told them I don't even use it... And all they can say is "so and so recommends it, have you been using it everyday, etc." Hello! I haven't been using it at all and my acne has been going away! Why would I need it!

Same thing happened with the company that makes vitaclear. I told them I don't want it no more... They ask if I want to postpone! I said no! I want to cancel. These people are annoying as hell... Whether it's proactiv itself or this other company vitaclear...

It sounds to me like they are desperate... They don't have as many customers as they say or they are losing a lot...

None of their products work... For me anyways. And I think there are more reasonable solutions to fighting acne... That are also more affordable...

For the closing note, I told the people I also want to cancel because it's expensive... They say it's very affordable for what you get... They are idiots...

BTW people. The number is on the box. Just call and cancel...

129 days ago by Patricia [send email]

Not only did I get my order super late but I only ordered ONE trial box from them to see if I liked it... and every single day I took them I would not only get light headed but I would not be able to keep anything down, even throwing up at work, I would get dizzy, headachy and very nosiated!!

So obviously it wasn't working out, then the next thing I know I am getting charged for more!!! I tried to get a hold of Proactive since that was who it came through and they couldn't do anything about it and gave me this seperate email address that has yet to reply, now I got charged again for another box... which I haven't even recieved OR wanted!!! How do we get in contact with these people!!! HELP!

127 days ago by Kati [send email]
I just called to cancel my order that i did not approve. they said i would be charged one more payment of 33.00 and it takes 4-6 weeks to get my return and process my return. we shall see. never again and i am suprised that pro-activ would sponsor that sort of nonsense.

122 days ago by Heather [send email]

To start, Guthy Renker aka; Proactive/Vitaclear is a member of the Better Business Bureau. I suggest filing a complaint especially given there are so many issues with this. Additionally, if a consumer has requested a cancelation it is my opinion that they are withdrawing unauthorized funds. I too have had the same issue as the other postings. If no one complains about them, they will continue to manipulate consumers. I myself am filing a complaint today. Their contact info is:

Corporate Headquarters
41-550 Eclectic Street Suite 200
Palm Desert, CA 92260
Phone: 760-773-9022
Fax: 760-773-9016

customerservice@guthy-renker.com

119 days ago by Melissa [send email]

I have had the same problems. I stupidly ordered the sample with Proactive. When I went back to the Proactive web site, there was no subscription to VitaClear listed so I figured I had misread what I ordered and that it would be a one time thing. Well, then I received more in the mail, but since there was no receipt or paperwork of any kind, I wrongly thought it must be some kinda extended free offer. Added to my bad habit of not reading my credit card statement closely enough, it has taken months to realize I was being charged over $30 a month for this stuff that I don't use! I have called the number on the outside of the box multiple times and have been on hold up to 30 minutes with no answer. Finally I got ahold of them at 1am tonight. All I wanted was to be able to cancel future orders and return all unused product. They said I could only return the previous shipment. When I asked how they could keep charging for a product without giving me any type of receipt, she said it was part of the subscription info given at purchase of proactive. This was a long time ago, so I asked how I could see it now. I can't seem to get to it through Proactive (maybe cause I'm already a member and can't pretend to re-subscribe?), so I asked if she could send me a copy and SHE HUNG UP ON ME!!! This company is very shady and incredibly unprofessional. While I have no complaints with the Proactive product, I may cancel purely on grounds that they would encourage business with a company that so many people have problems with. I have also filed a complaint with better business bureau... all I want is to return unused product. Doesn't seem like to much to ask!

116 days ago by K. Beth [send email]

This is how you contact VitaClear/ Guthy Renker.
Vita Power is a member of the Guthy-Renker family, but is located at another seperate customer service center. You may contact them at 1-888-848-2797 or by email at grnvitamins@cpu2.com.
Unlike the reviews I just read here, I absolutely love this product and found it was plain & clear that I was agreeing to monthly shipments of the product when I ordered the free trial. You see... I know how to read!
I have found that while taking VitaClear my chronic cystic acne is clearing up much faster than before, I have more energy, and I feel great! It's also way cheaper than the vitamins my dermatologist would have me take. His are $160.00 for a 1 month supply, and they don't seem to work as well either. VitaClear is a great product for a great price... yes shipping is a tad slow, but worth the wait. I have not had the problems w/ customer service, bc I haven't tried to cancel...why would I?

113 days ago by Michele [send email]

I also was caught up in the vita clear vitamins/ proactive web. I ordered the proactive so long ago that I am not sure if I really ordered the vitamins or not but I doubt it. When I cancelled the proactive, I was not told that I would have to also cancel the vitamins separately. So after reading the phone numbers on this site, I called and was probably on hold for 2 minutes before a very nice person from customer service answered. The whole process took about 5 minutes. Now I will just have to wait to see if any more show up at the house and on my bill.
Michele

108 days ago by Ivan [send email]

Well here goes,

I recieved the product, and shortly three days later... I RECIEVED ANOTHER BOX!

So I went online and saw all the complaints on this site! I decided that I wouldn't know whether or not proactive was working for me even if I took these pills! So I called for two reasons, 1) I want to know why I recieved two boxes so quickly 2) I want to cancel my subscribtion.

GUESS WHAT?

For some reason I had TWO accounts and BOTH boxes were free samples!!! The guy told me that the company hasnt sent any new boxes, so i wont be charged for a new box. He also said that he would cancel both my accounts... lol he sounded sooo exhausted and kinda like he couldn't care less for the company or me. So he cancelled both of them. I asked him if I should return both free samples and he said no because they are free and regardless of whether I return them i will still be charged three dollars for shipping. He said the best idea was to keep it, he said that I would not recieve any new box because it isnt on record and if I do get a box, he told me to immediatly return it! his name was kevin and he said that if anything I could transfer my call to his! Well I'm really happy cuz now I have two boxes that I will use, and for once the company that screws everyone over, just got screwed back!

(btw I have no idea how I ended up with two accounts lol!)

99 days ago by Shelly [send email]
They are doing the same thing to me. I have called them for 3 month in a row and told them each time to cancel all other orders and payments. I have stop getting my vitamins, but they still keep charging my credit card. Every month I have to call and fight with them to get my money back. Something should be done about this company.

98 days ago by Amy [send email]

I guess i was kinda stupid in not realising that the pills were added on to the price of your Pro-activ kit. The kit i am happy with, after suffering with acne for years and going through bunches of prescribed drugs and creams this stuff has really helped calm my problem and i don't think the monthly price is unreasonable for the effect i get. But the vitamins i can get cheaper at a local store with the same stuff in them. I thought they were a one off freebie thing.

But all is well, i called the number that at least two people have given on this site and didn't even have to wait in those stupid electronic cues. Was answered and when i said i wanted to cancel she gave no argument just wanted my info and why i canceled and that was that. Being charged the extra for not reading the small print is my fault. And teaches me to be more careful with what I'm signing up for in the future.

67 days ago by T [send email]
When I called the number 888-848-2797 they were prompt and polite about cancelling. However, be careful when you cancel--they don't tell you that they will charge you twice for the last shipment because they will send it in a two months supply box!

64 days ago by Crystal [send email]

Yeah, I ordered the vitamins with Proactiv. I decided to do some research online to compare them to the GNC ones and Centrum and all of these complaints popped up on my Google search. I freaked out!! I had ordered my vitamins a week ago and called to cancel even before I received the order. The rep was really nice and assured me his call center in Florida had different practices than others and my phone call was answered promptly. Anyway, I did not get a cancellation number but I got some cancellation info--location of center, time, name of rep, etc. Now I'm watching my credit card account like a hawk. If I get charged I am going to not only report them to the Better Business Bureau but also dispute the charge with my credit card company.

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