Complaint Rating:

Company information:
Lifetime Fitness
900 E Higgins Rd
Schaumburg, Illinois
United States
Phone: 847-517-7171
www.lifetimefitness.com

My husband went to the club and signed our family up for a membership. He explained to the woman that this would only be for 3 months and he will pay ahead. She said that would be fine and proceeded to take his credit card information. He made it very clear that this would only be for 3 months. Again she said that was fine and he would be charged for that time. The sales woman never said anything to him about the cancellation policy. Well after that 3 months was up there was a charge on his card. He called and complained with no avail and told them he no longer wanted this membership. He will eat the charge just cancel. Again he was not told about the cancellation policy. A month later another charge. After calling every name he could get someone finally told him about the cancellation policy. Now I fully understand that my husband should have read the contract better but does that mean bad business ethics are okay? There was enough opportunity for someone to disclose this policy to him and they didn't. The only work out we got from this club was in our wallets. Stay away from Lifetime Fitness. They aren't interested in good business. They aren't interested in you. All Lifetime fitness is interested in is your money. Whether they should get it or not. As long as they have your credit card number you will be charged!!!