Complaint Rating:

Company information:
3XP Web Solutions
125 S. Avondale Blvd., #105
Avondale, Arizona
United States
www.3xpweb.com

This company charged me 2200+ dollars for a customized website. In the beginning they were fine. I even sent them the .jpg files to use for my website; all they had to do was insert them into a template and make changes to the categories/links. I requested they do this numerous times, even made my requests very simple by numbering them, and each time they would make one change and send preview to me. After 3 of these, they completely quit responding to me. My website was still not complete, I could not get an answer from anyone - called and left many messages with an Annabel who never returned my calls. After approximately 9 months, I spoke with the owner of this company, who assured me he would handle this himself and make sure it was completed. Correspondence with me was then turned back over to Annabel. When they picked back up on this after not doing anything for so long, they did not even have the most recent changes that had been made to my web page that they were creating. They sent me a preview of one that was absolutely nothing like any that I had previously seen, and nothing like what I wanted.

This continued for a year and I finally asked for my money back. They refunded me $675.00 of my $2200. I received nothing from them but frustration, VERY POOR customer service - basically none - and then they kept my money, which had taken me 2 years to save in order to do this. In addition, I had subscribed to Doba, at their recommendation, and this cost me monthly dollars until I finally cancelled it because I had no website to put the products on. THIS COMPANY SUCKS.