Complaint Rating:

Company information:
2Checkout.com
1785 O'Brien Road
Columbus, Ohio
United States
Phone: 1-877-294-0273
2Checkout.com

I actually had signed up for an account at 3AM today [3/13/2008] and I just demanded a refund of my processing fee 5 minutes ago. Those people are fruity pebbles!

First off, since I used my PayPal Premier Business Card to pay for the processing fees, the validation number was not showing so, I could not validate. So, I opened a ticket. They responded and said it would take a few more days and to check for the validation number again. OK, no problem. They also added the following:

[quote]
Upon initial review of your account, we have found the following issue(s) that may *restrict your ability to accept sales*:

**Your account is currently marked *inactive*, you will be receiving a parameter error when trying to purchase due to the following reason(s) listed below:

* Privacy/Refund Policies Required *
You must maintain a web site(s) that contains complete marketing, advertising, and product information including valid customer service information, a refund and return policy, our compliance disclaimer and a universally accepted privacy policy.

* Incomplete Site *
Your website is not yet functional and/or the URL is invalid and redirects to an unauthorized URL. 2Checkout requires that all suppliers to have a valid URL with a functional website. It is not necessary for the website to be elaborate; a simple page with information about your products and/or services, your contact information, pricing structure, purchase routine and a refund policy will suffice. Before 2Checkout can activate sales, these requirements need to be met and any transactions, including demo transactions will cause a PARAMETER error return. Upon completion of your website, please notify us at the email address provided below.

* Incomplete contact details *
The Contact Information section of your account pages, including Site description, product description, identification number and type, and your date of birth must be completed. 2Checkout is required to have this information on file in order to send payments to you. While this lack of details will not immediately affect your ability to sell, it is important that we have the information on file as soon as possible. Please complete this section of your account as soon as possible and notify us at the email address provided below.

* Unknown products/services *
We were unable to determine what products or services you are selling. As your reseller, 2Checkout has specific guidelines that need to be followed, including accountability for products and services being sold. Please email us as soon as practical at the email address provided below to explain in detail what you are selling.

* Supplier Site Language *
The manner in which you display credit card logos and/or represent the relationship between your business and 2Checkout does not meet our Site Language guidelines. The credit card associations and 2Checkout's upstream provider are very specific on how they expect the customer to perceive the relationship between 2Checkout and our Suppliers. While these issues will not immediately affect your ability to sell, it is important that your site meet the terms of service requirements as soon as possible. Further information is available at
[url]http://www.2checkout.com/language_guidelines.html[/url]

*Upon resolution of the aforementioned issue(s), please email me at xxxx@xxxxxx so that I may expedite your service.[/quote]

Huh?? None of that applied to me or my site. So I wrote back:

[quote]
Did anyone bother to check my site??

* Privacy/Refund Policies Required *

Privacy policy: [url]http://www.supremecenterhosting.com/information.php?info_id=5[/url]

Refund Policy: [url]http://www.supremecenterhosting.com/faq.php?cID=4[/url]

* Incomplete Site *
Nothing wrong with url... [url]http://www.supremecenterhosting.com[/url]

* Incomplete contact details *
I entered that information long before bblair posted the above comment

* Unknown products/services *
When I filled out the form it asked what I was selling. Look at my site... I sell hosting and hosting related services.

* Supplier Site Language *
Until the account is validated and I am able to offer 2checkout as a payment gateway to my customers, there is no point in enabling the payment module or adding any "Supplier Site Language" as it will only CONFUSE my customers[/quote]

Their response:

[quote]
Hello,

Yes, I did bother to check your site; that doesn't exist. The URL you confirmed and provided again redirects to [url]www.trafficcleaner.com[/url] which has nothing but a blank white page. This has been tested on 3 different browsers from 4 different locations. Therefore, I'm unable to review your site and its content, which would also prevent me from viewing your privacy and refund policies or even determining what you're selling with 2CO.

2Checkout is not a payment gateway. We're an authorized retailer. We are the party selling the products or services you're offering. The customer is buying from 2CO, our name appears on their credit card statement and it's our Merchant Account that takes on the risk of doing business with you. You are required to follow the guidelines outlined in the "Supplier Site Language" area of the Terms of Service and Supplier Agreement that you read and agreed to at the time you signed up to do business with us. Please fix the site allowing us to view its content and ensure that you are in compliance with the Credit Card Associations and our Terms of Service and Supplier Agreement. Until we're able to view and approve the site, the account will remain suspended for sales.

Should you need additional assistance, have further questions, comments or concerns, please do not hesitate to reopen this ticket or call our 24 Hour customer care center toll-free from the US & Canada at 1-877-294-0273, Internationally at 1-614-921-2450 or from the UK & Northern Ireland at 8718718283.

Best Wishes in 2008 -
Bryan Blair
Risk Analysis & Investigation
Prevention and Solutions Team
2Checkout.com, Inc.
[url]www.2Checkout.com[/url][/quote]


Hey Brian... are you smoking crack? My site is not redirecting anywhere!

My response:

[quote]
Nothing wrong with my site... it does not redirect to [url]www.trafficcleaner.com[/url], unless of course you are in a country, such as Iran, that I don't not do business with. Perhaps you need to get a tech person to look at your system.

Your not selling my products, I am. I use a shopping cart that has a 2checkout payment module. All your doing is managing the payment, much like PayPal does, which makes 2checkout a payment gateway.

You can refund the $49. I will contact PayPal about it ASAP.[/quote]

And Brian... again:

[quote]
Hello,

2Checkout *is* selling the products. This is clearly mentioned (multiple times) in the Terms of Service and Supplier Agreement you read or may not have read, even though you agreed to, at the time you signed up. Your account has been closed and your sign up fee has been refunded. 2CO chooses not to support your site and services. Please look elsewhere for your business needs.

Should you need additional assistance, have further questions, comments or concerns, please do not hesitate to reopen this ticket or call our 24 Hour customer care center toll-free from the US & Canada at 1-877-294-0273, Internationally at 1-614-921-2450 or from the UK & Northern Ireland at 8718718283.

Best Wishes in 2008 -
Bryan Blair
Risk Analysis & Investigation
Prevention and Solutions Team
2Checkout.com, Inc.
[url]www.2Checkout.com[/url][/quote]


That was the quickest business relationship I have never had.