Complaint Rating:

Company information:
United Kingdom
Phone: 01594516274
www.easyjet.com

I booked and paid for holiday flights with Easyjet.I had to cancel within 24 hours, which is described as possible on the terms and conditions.
What is not explained is that you will be charged £20 per person, per flight! A total cost of £160 for our family! For a few clicks, a few minutes of the operatives time, thats quite a profit.On a very popular route with 2 months left before the date those seats will in all probability be sold.
Do I have any chance of reclaiming this? From what I have read Easyjet are not responsive to individual complaints: in complete contrast our carhire was cancelled with courtesy and no problems at all! Any suggestions?