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21st Mortgage Complaints - Unsolicited phone calls

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21st Mortgage

Posted: 2009-04-09 by   Charlotte
Unsolicited phone calls
Complaint Rating:  100 % with 1 votes
Company information:
21st Mortgage
United States
21stmortgage.com

Since I have been with this company it keeps sinking to lower and lower levels and is breaking certain laws. Not only do they call me all hours of the night (well past 9:00 PM) but they are also contacting my neighbors and telling them all my personal in depth information. When I or my ex-husband make payment plans with them they keep call regardless. No matter if I am making the payments on time or not they call. I don't even have to be late on a payment and they are calling harassing me for payment. I have been hung up on repeatedly when just asking to speak with a supervisor and my account manager is so rude he even yells at me. This is not a company I would want to see anyone doing business with. I have contacted the attorney general to get this issue resolved but to this date have not had any satisfaction from this very unprofessional company.
Comments United States Unsolicited Phone Calls
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 152 days ago by   Silverado99 0 Votes
It is the policy of 21st mortgage to only address customer complaints in a confidential discussion with our customer. To appropriately respond to a complaint may require releasing confidential information, which is strictly forbidden under federal privacy regulations. We will attempt to contact the referenced customer to resolve this complaint.

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