Complaint Rating:

I had a life threatening experience in my Lexus on Thanksgiving Day 2006. I was driving with 3 other family members to Payson, Az from Fountain Hills, Az. Payson is in the mountains at higher elevation. I like to use the cruise control when I am driving any distances. While in heavy traffic going up a mountain grade the car started accelerating itself. The first thing I did was hit the brake, when that did not disengage the cruise or acceleration, I stomped on the brakes with both feet. The vehicle was now accelerating at over 100 mph in heavy traffic, then I finally put the car in low which did finally disengage the cruise and accelerator. This was a very scary event.

The following day I immediately took the car in with this complaint to Scottsdale Lexus service department. I had no doubts that they would immediately take care of this problem. To make a very long and time consuming story short, I was told to drive the car until it happened again. Perhaps the next time I want be able to miss all of the cars that were in my way and could just go over the edge of the mountain. I have spoken to a lot of Lexus people and finally decided to drop it until I had time to try and deal with the situation. I own and operate a retail jewelry store and to was getting totally stressed out trying to pursue this service matter during the Christmas season, my busiest time of the year.. I did not get a new Lexus so I could ber consumed with my time wasted with innumerable phone call and repetition of stories. I put $6000 down on my new Lexus lease that is for 3 years and now have a vehicle that I do not feel safe to drive. I certainly would never set the cruise control again. Previous to my Lexus I drove a 2004 Cadillac Escalade with no service problems.

Can you imagine what my answer is when people ask me how I like my new Lexus. My business was built on service and trust. I certainly do not feel trust when I am told to drive a vehicle until it kills me or I can prove unintended acceleration.

Wanting a Safe Car to Drive,

Sami (Suzanne) Jack