Chrysler
reviews and complaints

I bought a used truck from Maple Ridge Chrysler back in 2011. After my truck was into maple ridge chrysler 6 times for a leak under the passenger side dash I gave up on getting them to fix the issue. I have since replaced the heater core which they said was in good condition, but it was actually faulty.

Staff there including Jim were useless and rude to me. Don't buy used from Maple Ridge Chrysler, they don't stand behind their products.

Dishonesty is alive and well at Dulles Chrysler Jeep Dodge Ram. My wife and I tried to purchase a used Toyota Highlander from Nick Homan at this dealership. We went to the dealership, drove the car, liked it and made an offer. They did not accept our offer and we told them if they changed their mind to give us a call. Nick called my wife back and told her they would do the deal. When we arrived they filled out the paperwork then Nick went to another office and came back out with Samantha, his manager. Samantha proceeded to tell us they would work with us but not at our offer. She said Nick did not talk to her and she would not honor the deal. Nick proceeded to tell my wife that this was not his fault and there was nothing he could do. This was a complete waste of time for us and an outright lie. We drove an hour to this dealership, took off early from work after we were told by Nick "they would do the deal, come and pick it up". Please find another dealer to buy a car from, no one should be treated like this!

2005 Pacifica Frame and undercarriage is rusting out after 10 years and only 88, 000 miles. I purchased it new and was told at that time that the undercoating that I requested to have performed was not necessary, They would use a vapor type of rust prohibitive in the body cavities only. My first rust repair under this warranty was in 2014, As it has turned out, this was only the tip of the problems to come. The
Car has been serviced regularly and well maintained, so I was amazed when my mechanic told me to come into the service area and view the extensive rust that was destroying my vehicle. The local Chyrsler dealer who patched up the first rust work ignored and neglected to inform me of a much bigger problem that had developed.

Engine cradle/subframe literally rotting away under my 2005 Chrysler Pacifica. Chrysler indicated that this defect repair is not being covered by their company despite their acknowledgement of the problem. I called customer service at the corporate level on 1/10/15. The representative encouraged me to write to:

Richard Thornton, Head of Operations Customer Care
Chrysler Group, LLC
CIMS [protected]
800 Chrysler Dr.
Auburn Hills, MI 48326

I decided to go to them to get a safe vehicle for my upcoming family. My wife was 3 months pregnant so we purched a 2008 dodge avenger sxt. The salesman PROMISED that i can come back in 6 months to refinance the vehicle for lower payments and intrest rates. so i agreed on this vehicle. About 1 month later the battery was leaking all over the driveway, i called them and they said that it wasnt covered under warrenty, so i went out and bought one. 2 days later that battery exploded and blew a hole in the inner fender and damaged my driveway. I went there and they had a really ### additude towards me and my wife. His exact words were (### deal hey). It made me really angry and my wife was crying. And bought another battery 152$. And did absolutly nothing for me. After that i went in for an oil change, just to find out that i have a 2014 dodge ram 4x4 on my file that i apparently owned (which i dont) and a flat screen tv for some reason..the same salesman put it on my file to get his sales up! And after 4.5 hours for an oil change they tried charging me 135$ for i refused and left. (Oil light was still on...) 2 months later my check engine light came on and it was a catalyc converter code, they replaced the o2 sensors and said if it comes back on then to call in. 2 hours later it came back on i called in and made an appt to replace my cat converter. They refused to give me a loaner vehicle so i was stuck walking for 4 days just to find out that they dropped the manifold bent the bolts and some how manage to put the bent manifold back on the car! So 6 months goes by and i went in to refinance to find out the salesman who sold me the car has quit and noone else will help me out. Sept 25 2014 my baby was born and im still stuck making 418$ payments and at 29.5 % interest! now 10 months has went by and the cars transmission is slipping, the back door does not open from the inside and it surges when im at a stop light nearly pushing my into the vehicle ahead of me. THATS REALLY SAFE FOR A 2 MONTH OLD BABY IN THE BACK! when ever i call in they refuse to help me out in anyway and always say ( i will call you right back) and never do! Im stuck driving an unsafe car and making unbelieveable payments . And im seriously struggling to make the payments and keep food on the table for my family. I would like some help to get into a reliable and safe vehicle for my family with lower payments. And for this scam dealership to feel what i feel

I bought a 2014 chrysler 300c from sansone automall on 9/30/2014. I have been waiting for the to give ne the registration and plate for the vehicle. It is now 11/04/2014
and after being told of every excuse under the sun, i still dont have the nys license plates or registration which was promised me numerous times before. I have a car that i cant driveeven though they gave me a second set of temp. plates. i thought that was illegal!) I want to return the car and get my money back(i paid by bank check, no car note)

One 09/17/2014 I Reported Criminal Activities on 2006 Sebring V6 Convertible Chrysler Vin# 1C3EL55R46N135547/ ACCOUNT # [protected]/DRIVETIME CARSALE COMPANY LLC / To Drive Time Repersentive Kalie Hargroove She process for my car to REPO ON 09/17/[protected]/also Dallas Police Impound the SAME VEHICLE ON 09/17/2014 AT 1955 Vilbig, Dallas, Tx 75208 Open Records [protected] //Control# [protected] And Case # [protected] OFFICER B. TALLEY BADGE#9605, Gave Jeanine Robertson Livingston / Justine Livingston PERMISSION TO Withhold Evidence of The 12 Inch Roost Beef Subway Sandwich, Personal Items 2 Jewerl Boxs, Green Suit Case, 1 Basket Of Shoes and 1 Basket Of Cloths Against My Will Due to My Work Related Injury at Tribeca O n The Creek 6264 Melody Ln apt 3066 Dallas, Tx [protected] I have videos to prove these False Allegations 145 Weston CT Rockwall Tx [protected]. ON 10/09/2014 Kristen at ext 7574 customer relations with Drive Time withholding a Full Detail Condition Report From 02/27/2013 to 10/08/2014 . Pat ext 6357 at MANHEIM DALLAS # [protected] AT 11:23AM ON 10/09/2014 SAID thatt she sent Drivetime a Update condition report on 10/08/2014

We have a 2006 Chrysler Pacifica and have had it serviced with Team Welsh since 2006. None of the service personnel ever mentioned any issue with corrosion of the subframe of the car. When looking into this, we discovered this is a predictable problem, so much so that earlier versions of the car were recalled.
There have been numerous complaints about this issue, yet we were never warned of the problem. If we knew, we might have taken precautions, such as regular painting of the undercarriage of the car. I was advised to sell the car to a wholesaler since it would be dangerous and I would be liable if I sold it to someone else without disclosing the issue. We thought this was a unique situation but after researching the matter online, hundreds of complaints showed up with the exact same issue.
We want immediate resolution of the problem from Team Welsh since they are the representatives of this car and did nothing to warn us of the problem. I drive my children and their friends all the time and apparently have put everyone at risk for quite some time now.

We contracted for a car at #East Hills Jeep Chrysler @Chrysler and made a deposit and signed financing documents on a Friday night. We were waiting for our insurance money to come and called on Monday to update the dealer. On Tuesday our salesman Tony K. was out. On Wednesday we called numerous times to see what was happening with our financing and did not receive a call back. Same thing on Thursday, many calls later finally got Tony and told him once again to put in for the financing. He was sheepish on the phone. On Friday I stopped in on my way home and ambushed him. He presumably went to check on the financing and then came back and said that unfortunately when our car was being checked for sale, it had frame damage and it was going back to the auction company. We knew this was not true because we had checked the car fax and knew the car had been originally sold at EH and was returned to EH by the buyer on a trade-in. Turns out, when we called the manager, we found out that the car had been contracted by others besides us. They said the contract was not valid because they had not signed it. The salesman shook on the deal, we signed the contract and they took our deposit. That is a contract. They did not return my deposit until I called them and told them I was suing them. DO NOT go to East Hills Jeep Chrysler!

I leased my 2005 Pacifica in Nov. 2004. After the lease, I outright purchased it, because it was the best car I ever owned. Now, with 95, 678 miles on it, I wanted to get my 3nd set of brakes on it. My local mechanic put it on the lift, and phoned me to say he would not put on the brakes. He said it had numerous holes in the frame, and it would not be worth spending any money on it until it was fixed. He went on line and found that the problem was widespread for, 2004 & 2005 Pacifica's. He had pictures that were from the internet, and a copy of the letter that stated that Chrysler would extend the warrent on the frame to 150, 000 miles or 10 years from the first purchase. I thought it would be fixed and called Chrysler to get the OK. I was told that I was covered and to take it to a dealer. I went to Pellagrino Chrysler in Woodbury Hts, NJ, where I was refused, and told that their Chrysler rep would not approve it. I guess the rep gets a commission on the money he saves the company.
I have bought Chryslers since 1980, and my 3 kids have followed with Chrysler.
Now I has a worthless piece of junk, and knew that it was only a matter if time before the drivetrane fell out of the car. I took the car to a Subaru Dealer and bought a new AWD wagon. They gave me a token amount for the worthless car. With my children and I, Chrysler has lost 4 customers! By the way this frame damage is caused by road salt, and anybody in the states that see snow will have this problem. You know why you never see a Plymouth Prowler on the road anymore, because all those cars also rotted, but Chrysler blamed Reynolds AL, and they got stuck with the bill. My car should have been worth over $9, 000, because of the low milage, but got nothing.
I want everybody to know that you will also have problems with your Chrysler, so from now on, buy something from Japan.

My wife purchased me a new 2004 Jeep Wrangler Sport. I had previously owned a 1985 Dodge Power Wagon and I needed a vehicle that would give me better gas mileage. I had the choice of a new Ford Mustang GT or Jeep and I went with the Jeep. No regrets on my choice. The Jeep has a hard top and soft top. The soft top lasted (7) years and I can't afford to replace it - the zippers on the removable windows torn up. So, I ride with the hard top. The Jeep has power and air - or did have air! I've got heat which is good but the air conditioner doesn't work anymore. However, it did work great until 2 years ago. I noticed that I wasn't getting any cold air and I took it in to be serviced and the mechanic called me and told me that I never had any air conditioner. I told him that he was crazy and he then told me that I had no clutch on the compressor. The clutch came off the compressor and he said I was extremely lucky that no serious damage was sustained to the motor and body of the Jeep.

I've never had to replace anything but tires, a battery and u-joints on the driveshaft! Can Jeep please fix this problem for me? Right now my Jeep has about 157, 000 miles on it and I drive it everyday to work.

Don

I have a 2006 Liberty Limited which I factory ordered fully loaded and have had continual problems with the power windows. In the first 2 months my drivers door window would not go up straight.

I went to the dealership and had it repaired within a month it happened again. I had it repaired again. The entire mechanism was replaced and again it did the same thing. In the first 13 months I only put on 4700 km's so as you can see I never drove it much.

At this time we moved from Ontario to Alberta and a wonderful dealership in Alberta repaired it but I found out at this time that Chrysler came up with some new mechanism system to run the window. The old systems never quit or had these problems but Chrysler had to reinvent the wheel. Over time I have had to get the driver side window repaired 5 times. Then all of a sudden one day the passenger side window just fell down.

Had to have it repaired. Then I received a letter from Chrysler that they were extending the warranty on all window repairs to 7 years. Should tell you that there is a real problem if they have to extend the warranty. I also paid for extended warranty and that was a waste of money.

Then all of a sudden one New Years Eve the passenger side rear window fell down. Again went to a dealership and they did get warranty on it. Now the extended warranty was up on June 15, 2013. On July 1st 2013 the driver side rear window fell down and would not operate. This was the only window that hadn't been repaired yet.

I went to a Chrysler dealership that I had never been to and they were refused warranty by Chrysler Canada. Now this dealership (Southtown Chrysler - Edmonton ) who I never bought the vehicle from or ever been there before was so nice to me that they offered to not charge me labor if I paid for the part. This was fantastic service from the dealership and Chrysler doesn't deserve to have this quality of dealership. The dealership cared but Chrysler didn't.

Now why should the dealership be out for Chrysler's poor design. I have since at least done other repair business with them but I will never give Chrysler business again. I contacted Chrysler 2 times about this issue. The first time they responded by telling me tough luck as the warranty was up.

I could see if it was a year after but this happened 2 weeks after the warranty was up. I hardly use this vehicle and if had of happened 15 days earlier they would have repaired it. I sent them another email in response to their answer and in 4 months they haven't even had the courtesy to respond. I have decided to file this complaint so other people will know about their poor customer care.

I hope other people listen and don't waste your money on their products or any of their extended warranty products as they also have a pile of loop holes and aren't worth the money.

I purchased a New 2013 Town and Country and have had issues after issues with the vehicle. I traded in a 2010 Dodge grand Caravan and had no problems at all with it the entire time I had owned it. I am sorry I ever traded it in on the Town and Country. The town and country had the water pump go out at 2000 miles and there have been electrical issues, seat issues with the stow and go, steering wheel material coming apart, dvd issues, etc... Dealt with 2 different dealers, one said there were no issues with it, then after contacting Chrysler about the vehicle they had us bring it to another dealer that stated they had to install software updates into the vehicle that should take care of the electrical issues in the windows and dvd. The seats were not locking together properly for the stow n go but still don't set in the floor properly, Chrysler wont warranty the steering wheel even tho the vehicle only has 6000 miles on it now. They are saying that the material damage was caused by a ring. Which is a joke because we don't wear rings and haven't for 15 years. We got the vehicle back on Friday and found out the hard way that the low fuel indicator light is not working now, and we were heading north on the highway but the digital compass in the vehicle was reading we were heading south. I am very disgusted with the quality of this van, and even tho Chrysler has assigned a case manager and case number to our vehicle nothing is still going to be done. O and Chrysler case manager told my husband this morning that to replace the steering wheel material we would have to pay for it and they would see if they could reimburse us for it as a one time courtesy. What a joke! Pay 35000 for a vehicle you think it would get better product, service, and customer service. We are going to check into trading in the van on a different product and company. Wouldn't recommend this vehicle to anyone. My parents have already changed their minds on buying one. Buyer Beware.

bought a new truck, did not haggle on price and even put down a 11000.00 down payment.. They totally have screwed up the sale, first by submitting the contract to the finance company with out our down payment, so re submitted, and still not right, lied to us about interest rate and two months later still not straightened out, they changed something and did not even bother telling us, next think we know our payment is bucks a month higher, original interest rate that we signed went up, without telling us . now seeking legal action. still not resolved to our satisfaction. This dealership changed a contract after I signed it! and they blame the bank, the bank blames them! DO NOT buy a vehicle there, they also in the very beginning tried the sell us your car and we will sell it back to you for a $1.00 which I already read complaints about them doing that, and shut that idea down right away... DO NOT DEAL WITH THESE IDIOTS!