Complaint Rating:

Company information:
1st Convience Bank
United States
1stcb.com

My family and myself have been banking with this bank for about two years. A manager was nice enough to open my checking account and all five of my savings accounts. My wife and I were there a total of two hours while the manager went over every detail of each account. Free money orders, free on-line transfers from account to account, no minimum balance on kids accounts as long as five dollars is transfered from our checking accounts...etc.

Three weeks ago all four of my kids accounts were in the negatives, this went on about two or three weeks, keep in mind I go into this bank twice a week to deposit my check and my wifes check and nobody bothered to inform me four accounts where in the negative and each account was being charged 2.50 a day. I threw a little fit because after two years this was the first I've heard of this new rule, keeping a 100 minimum balance in each account.

The manager was nice enough to correct this at no cost to me, and exactly two weeks later i just happened to look online and I'm in the negatives again because at some point in time the decided to charge me five dollars for every on-line transfer and also charge me a fee for having mail they mailed me returned to sender. My address has not changed in two years... Needless to say this cost me 20 dollars this time around, i work too hard for my money to give it away to people in Kileen, tx, that I've never met. To make a long story short I feel like because I don't have a lot of money in this bank, I'm being picked on and pursued by invisible money-hungry ghosts that are not on my side. Who cares about us, the little people?