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4.4 104 Reviews

1-800-PetMeds Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from 1-800-PetMeds with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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6:35 pm EDT
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1-800-PetMeds Terrible and Incompetent

Petmeds is the WORST company I've ever dealt with! Stay away at all costs! I ordered flea medications over a MONTH ago and finally canceled the order because they kept screwing everything up. I had to get "vet approval"...I did...had to resubmit my order...I did...had to get our vet to resubmit their approval...I did and they did...I have the RX number, the confirmation number, the prescription approval AND a freaking screenshot of the approved order and they can't find it. No one will talk to each other and they keep bouncing/running me around in a circle until I'm too exhausted to deal with it. I canceled the order and will NEVER deal with them again. Plus I will scream from the mountain tops about how terrible their company & service are. Stay away!

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12:00 am EST

1-800-PetMeds Mixed Experiences with 1-800-PetMeds

As a pet owner, I understand the importance of reliable and efficient pet medication services. After reading various reviews about 1-800-PetMeds, it's evident that customers have had mixed experiences. While some customers praise the outstanding customer service and timely deliveries, others express frustration with delayed shipments, inaccurate orders, and poor communication. It seems that there are issues with order processing, shipping delays, and customer service responsiveness. As someone who values convenience and reliability when it comes to my pet's health, these varying experiences make me hesitant to fully trust 1-800-PetMeds for all my pet medication needs. It's essential for businesses in this industry to prioritize accuracy, efficiency, and clear communication to ensure the well-being of our beloved pets.

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9:22 pm EST
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1-800-PetMeds Quick communication and rush order

I am a returning customer who buys mostly insulin supplies for my cat Blink. I recently misjudged how much insulin I had left and had to re-order in a hurry so Blink wouldn't have to miss a shot. After placing my order, I wrote an email to 1800PetMeds and expressed my concern that the order be approved by my vet and get here as quickly as possible. They wrote back within minutes and assured me that they had already contacted my vet and the order was being processed. Less than two hours later my order was processing for shipment, and I received it early the next day. Great response time and turnaround, thank you!

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Is 1-800-PetMeds legit?

Our verdict: Complaints Board's thorough examination reveals 1-800-PetMeds as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, 1-800-PetMeds stands out for its commitment to quality and security. Clients considering 1-800-PetMeds should delve into its customer service record to gauge compatibility with their expectations.

1-800-PetMeds earns 94% level of Trustworthiness

Perfect Trust Endorsement: 1-800-PetMeds achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for 1-800-PetMeds. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

1-800-PetMeds has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

1-800-PetMeds has claimed the domain name for 1800petmeds.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

1800petmeds.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

1800petmeds.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up 1-800-PetMeds and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

1800petmeds.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with 1-800-PetMeds's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 12 complaints were resolved.
  • 1-800-PetMeds has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to 1-800-PetMeds. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Wide range of pet meds
    2. Competitive pricing
    3. Licensed pharmacy
    4. Auto-ship convenience
    5. Informative pet resources
  1. Cons
    1. Limited international shipping options.
    2. Higher prices compared to some competitors.
    3. No in-house veterinary services.
    4. Product range not as extensive as some pet stores.
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7:56 pm EST
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1-800-PetMeds I really love this website

I really love this website. It's so much easier to just order here and get the supplies you need for your pets in one fell swoop. Their prices are good, in fact, a bit lower than most large Pet Store chains and they have specialty products that you can't usually find at the stores.

One great thing is that the prescription medications you need for your pest are much cheaper here than if you were to buy the medicine at your local vet. You do need a pet prescription for some. Usually I will ask for the prescription from my vet and the vet sometimes lowers their prices to match 1800petmeds.

All in all, it is a fun place to shop if you are a pet owner/lover.

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1-800-PetMeds Pet Meds has Amazing Customer Service!

I had ordered a Seresto flea collar and had asked that it be shipped regular USPS 2 to four day shipping. The post office made a mistake (no fault of Pet Meds) and it was somewhere in Illinois after 5 days (I live in FLorida). I explained that the fleas were getting bad and Pet Meds shipped me another collar overnight at no charge and asked that if the original order comes, just write return to sender on the package, and send it back. They have amazing customer service! There was a human that answered the phone, she was intelligent, courteous, and went beyond what I expected in customer service. I will only use them from now on. (By the way, the price was excellent compared to other mail order companies too. I checked).

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1-800-PetMeds I've been using this site for at least a couple of

I've been using this site for at least a couple of years. Their service has been entirely reliable and they deliver (in both senses of the word) exactly what they describe. Meds always arrive on time, securely boxed regardless of how small the container might be, and they send the dog a free bone-shaped biscuit with every order as a neat final touch.

If you aren't familiar with the site, the name might put you off as it did me, initially; 1-800-anything sounds too much like one of those tacky not-available-in-stores offers. But this is the real deal and gets a rare top rating from me.

Incidentally I just noticed this is my 300th review, so I'm pleased to be able to mark that small milestone with something entirely positive, just for a change!

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1-800-PetMeds I love 1800petmeds!

I love 1800petmeds! I've ordered several different types of medicine and shampoo for my allergy prone puggle and everything arrives quickly. Most of the time I get free shipping (if you spend over $39, it's free I believe!) and the package is well-sealed with a cute dog biscuit inside. They regularly send me coupon codes for $5 off here and there. Recently had an issue with my vet not approving a prescription. Once I spoke with my vet, I called 1800petmeds for the first time, as I normally just order online. I didn't have to wait on hold, and Ed was friendly, helpful, and efficient at solving my issue. When was the last time you had *thatkind of customer service?! Thanks, Ed and 1800petmeds. You guys rock my socks. (Winston says thank you as well!)

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1-800-PetMeds Best of the best!

I am EXTREMELY satisfied with the competence and prices of this company. I usually dont write reviews, but 1800petmeds has not even once disappointed me! HIGHLY HIGHLY recommended! Finding the medicine for my dog and ordering its a breeze! It is so convenient that they even contact your vet for you to verify the prescription! One less hassle! In addition, they are on top of your order all the time... meaning even if your vet place is closed, they will notify you through email AND phone about the status of your order. Again... they do go the extra mile for the customer! And when you order, even if you were able to get free shipping, they will send your very fast and promptly! Tip: Always try to look online for coupon codes if you want an extra discount, besides the already low prices that they offer;)

1800petmeds is an A+ in my book!

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1-800-PetMeds Amazing customer service

I am very pleased with 1800petmeds. My wonderful Dog was on a couple of different meds and they always came quickly and with a fun big treat for my dog. From her first package with a treat, anything that came in a box became hers, as she thought that all boxes had treats. After opening her med box, she would carry the box around for a while, thinking it would produce another treat. I loved the added touch of the treat in the med box. I started using this company when my dog was about 13.10 yrs and used them for a year. She has recently passed at home and we couldn't be more pleased with customer service and our last order we placed a week before she died and it was shipped and she ate the treat that came in the box. This company cares about it customers and I would highly recommend this company to friends and family. Their prices were much better than the vet prices.

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1-800-PetMeds TERRIBLE! WORST EXPERIENCE EVER!

TERRIBLE! WORST EXPERIENCE EVER! I had to state my case for 65 minutes on the call for their error of sending me the incorrect item. I called their customer service yesterday afternoon around 2 pm PST, Wednesday, Nov 30th telling the service rep that PetMeds had shipped me the wrong Denamarin package twice in a row. I purchased the blister pack version (as shown on the PetMeds website) and not the bottle version. I wanted an exchange again and explained to her that the bottle version does not work for my dog's case because the bottle version has an expiration time of 4 weeks after opening the bottle. She checked with her manager and found out that PetMeds has only the bottle version. The packaging of Denamarin shown on the PetMeds website was incorrect. [Long story short] She told me to contact the manufacturer directly for my case instead of offering me any quick replacement or refund options. She made me feel like PetMeds' wrongdoing has become my problem. I ended the unpleasant experience with the service rep and requested that I speak with the manager directly. The manager wasn't helpful at the beginning either. The manager eventually decided to give me a full refund after I told her about my disappointment in them not valuing me as a loyal customer for 11+ years, pleading my case for 1 hour, and this was my first complaint. I have to ship the incorrect items back to them too. The whole experience was awful. PetMeds is only nice to you when you give them business, and they become unpleasant when you want them to correct their own errors.I hope my bad feedback won't get anyone fired. I only want to share this bad experience so that PetMeds can correct them moving forward...hopefully.

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1-800-PetMeds Processing Refunds and Being Honest

I ordered pet meds through 1800PetMeds and i have been ordering items for years from them. This is my last and final order. I realized I had ordered the wrong pet meds when the box was being shipped. I received the shipment and refused the shipment because I knew I had ordered the wrong item. The order total was 327.66. After I refused the shipment I logged on to 1800PetMed website to send them and email and let them know I returned the item, this was April 30,2020. I received an email from 1800PetMeds stating that their refund policy was I would receive my refund in 7 to 10 days. On April 26,2020 I still did not have my refund. I filed a Better Business Bureau complaint and immediately i received a phone call from 1800PetMeds. Ms. Kim Klemm apologized saying 1800PetMeds was not aware of me returning any items, even though I had corresponded with their rep on March 30,2020. Ms. Kim Klemm also stated that I should not have been told that i would receive my refund within 7 to 10 days because of COVID-19. Ms. Klemm responded to the BBB complaint and said 1800PetMeds was not aware that I returned anything to them but I supplied BBB a copy of the email I sent and received from 800PetMeds. I has now been over 30 days and I still dont have my refund of 327.66 back even though Ms. Klemm stated she processed my refund it has not shown up on my credit card. My guess is I will wait another 30 days to receive it if I ever receive it. Because of the dishonesty and the lack of attention to processing refunds at a time like this when many people are jobless or confined to their homes, I would seriously think twice about shopping with 1800PetMeds. I have been a loyal customer for many years but this is my last and final purchase with them for these reasons.

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1-800-PetMeds HORRIBLE, HORRIBLE, HORRIBLE

I placed my 1st order on April 13, with all the necessary information. On the 14th I checked back my order only to find that they had called the wrong vet office (this is the beginning of dealing with sheer stupidity!). I contacted them and advised them that their mistake.

In the late afternoon of April 16th I checked the status of my order and it was still ? pending vet approval ?. Again I contacted them only to be told that it was too late and they will contact the vet the following day to get the approval and since I was running out of the meds, they would expedite my order overnight free of charge.

Monday April 19 once again I checked to see if indeed my order was shipped and it was still ? waiting for vet approval ?!
I contacted them again only to be told that ? they had contacted the vet's office and was put on hold ?! I guess the hold time was unacceptable to them they hung up and DID'NT call back.
While chatting online with the rep at 800petmeds, I was told they were currently contacting the vet's office. I decided to call the vet's office at the same time. I was on the phone with the [protected]@ the vet's office for apx. 5 minutes NO one from 800petmeds ever called them. Not to mention the pharmacist told me ? I don't know why they would be calling us when in fact they know any request for approval needs to be made via email ?! So sent that message to 800 petmeds and I was told they were going to send the email request.

Sigh, today April 21 I checked to see if my order was being processed once again it was still ? waiting for vet approval ?. Once again i contacted them and asked why this is still the case and I was told by Jacqueline that this medication ? (Gabapentin) is handled differently than most meds because its a controlled substance and cannot be put through electronically. Therefore their pharmacists has to call them.

Hummmm I thought they called yesterday and the day before that, and on Friday and Saturday! When I challenged her response, she graciously answered ? our office is calling them now, check back later & you will see that took place ?
? Check back later ? IS'NT THAT WHAT I HAVE BEEN DOING FOR THE PAST WEEK OR SO? When I challenged her response she disconnected the conversation!

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1-800-PetMeds What's to say?

What's to say? They got my dogs heartworm shipped out and I will be using them again. They even put a cookie in the box for him!

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1-800-PetMeds My $300+ order was shipped to the wrong address (the website didn't save the new address I had input at checkout) so I

My $300+ order was shipped to the wrong address (the website didn't save the new address I had input at checkout) so I called expecting to have to put my hackles up to get it sent to the correct one. The rep I spoke with though was AMAZING! I just explained the situation and he said they'll reship a new order to the correct address with overnight shipping. PLUS there's no robot you have to deal with before talking to an actual person and the wait time before he answered was less than two minutes! Such a great experience; I highly recommend :)

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1-800-PetMeds My family has been using 1-800 pet meds for years

My family has been using 1-800 pet meds for years. We have been very pleased with the speedy shipping and great customer service. I had to call today because my vet was taking a little while to authorize a RX and the representative was awesome. She let me know the vet can call in the RX and provided me with the phone number for that and my customer number. She also made sure to re-send the request to the vet. She also offered free overnight shipping as this is a medication for my dog that helps with her itchiness and keeps her from scratching herself to the point of bleeding. The rep. was not only helpful but very kind and friendly. It's weird to say this, but I actually enjoyed talking to her. Highly recommend 1-800 pet meds. Great prices and even better customer service!

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6:30 pm EST
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1-800-PetMeds General incompetence and horrible attitude.

After 6 phone calls and multiple emails, you still sent an incorrect invoice. The first invoice had the wrong dog's name on it. What they followed up with was from months ago; it’s the wrong date and the wrong amount of money and my dog's correct name is STILL not on it so I cannot submit it to my pet's health insurance for reimbursement. At almost $250.00 that's meaningful.

Moreover, they had a snotty attitude and complained about sending the invoice “twice.” One email had no attachment whatsoever. The other one was completely wrong. Then they wonder why customers get angry and ultimately leave.

Desired outcome: Get the correct invoice asap. They've already lost me as a customer.

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Christian Maloni - Sr. Service Manager
Delray Beach, US
Feb 06, 2023 2:07 pm EST
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First off, I would like to apologize for the customer having to reach out to our organization numerous times. Our focus is on first-call-resolution, and it appears we have missed the mark here. We ask that the customer please provide an order number or email address associated with the account so we may locate and send the records over as soon as possible.

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6:03 am EDT

1-800-PetMeds Do not order from them

customer service is a failure.
I bought several meds for my old dog that were recommended by our vet. I ordered an express delivery as it was urgent. It's been a week and I haven't received anything yet. I contacted customer service and talked to a very rude manager who didn't let me speak and often interrupted me. It was very irritating. I have no idea what purpose she did it for, but my issue wasn't resolved and I forced to ask for a compensation because I don't want to order from them again. My dog's health is more important.

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PetMeds Pros
PetMeds Pros
, US
Aug 28, 2017 10:51 am EDT

Henrik, we are very sorry you did not receive your order when expected. Can you please provide us with your Order Number or Customer Number so we may investigate? Thank you.
~ Abby, PetMeds Pro

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4:29 am EST

1-800-PetMeds unprofessional lack of customer service

As requested, asked my vet to fax prescription to 1800petmeds for two medications. My vet told me "we don't do business with that company". So i mailed the script to the address provided by 1800petsmeds. No response... A week later received a reminder that a script was necessary to fulfill the order. Send a second copy of the prescription. No reply... A month later i'm still waiting.
Called customer service and was told that someone from the pharmacy would call me. Still waiting for the phone call. I now respect the position taken by my vet.

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Zazu2242
, US
Mar 15, 2016 11:31 pm EDT
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I buy all my products from 1-800-PetMeds and have never had a problem. The vet may have refused to authorize. My vet has no problem with them.

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1:05 pm EDT

1-800-PetMeds they lost my order and haven't provided any decisions

I was shocked that the company www.1800petmeds.com misled me. I have bought medicine and supplements for my dog from this place, but they somehow lost the order. I was desperate and called them every day, but these guys promised to find the order or to send another one, but it was useless promises. After 5 days I still got nothing about the order. They tipped-toed around the problems and didn’t want to solve it. Not recommended place.

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PetMeds Pros
PetMeds Pros
, US
Aug 13, 2015 2:41 pm EDT

We do have an unconditional satisfaction guarantee. Please provide us with your order number or customer number so we can resolve this for you.
~ Abby, PetMeds Pro

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12:11 pm EST

1-800-PetMeds this site is a complete rip off

Today, 01-23-13 cosequin plus msm (60 count) at 1800petmeds... $35... At walmart... $19.99... And that is not a sales price either. If people would take the time to open their eyes they'd see this site is s complete rip-off! Shop around people!

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Abby, PetMeds Pro
Abby, PetMeds Pro
Pompano Beach, US
Jan 25, 2013 8:50 am EST

Thank you for your feedback. Unfortunately, there is no way to beat all the prices in the nation. For that reason, we meet all competitors' prices at time of order. If you find a lower price including shipping on the identical product from a Vet-VIPPS® accredited online pet pharmacy, we will honor that price at the time of order as long as the product is FDA/EPA approved for sale in the United States. The price being matched must be a product dispensed by an accredited licensed-pharmacy or veterinarian residing in the United States.
~ Abby, PetMeds Pro

1-800-PetMeds Customer Reviews Overview

1-800-PetMeds is an online pet pharmacy offering prescription and non-prescription pet medications and health products. They provide a range of products for dogs, cats, and horses, including flea and tick treatments, heartworm preventatives, and dental care items. The company also offers supplements, food, and supplies. Customers can place orders through their website or by phone, with options for auto-shipping on regular medications. 1-800-PetMeds emphasizes convenience, with home delivery and a selection aimed at supporting the well-being of pets.

1-800-PetMeds In-depth Review

In summary: 1-800-PetMeds is a comprehensive online pet pharmacy offering a wide range of products and services for pet health needs. Their website is user-friendly, and they provide competitive pricing along with a loyalty program. Customer service is accessible and knowledgeable, and they offer valuable veterinary support and educational resources. The ordering process is straightforward, with attention to security and privacy. Shipping options are varied, and they have a clear return policy. Customer reviews are mostly positive, highlighting the company's reliability and quality of service. They also engage in community and charitable activities. While there are areas for improvement, 1-800-PetMeds is a solid choice for pet owners looking for convenience and quality.

Company Overview: 1-800-PetMeds is a well-established online pet pharmacy that has been serving pet owners for years. They offer a wide range of products, including prescription medications, over-the-counter treatments, and pet supplies. The company is licensed and accredited, ensuring that all products are sourced responsibly and safely.

Website Usability: The 1-800-PetMeds website is designed with user experience in mind. Navigation is intuitive, with clear categories and filters. The search functionality is robust, allowing customers to quickly find specific products. The site is also mobile-responsive, providing a seamless experience on various devices.

Product Range and Availability: They stock a comprehensive range of prescription medications for various pet health issues, alongside a selection of over-the-counter treatments. Additionally, the site offers a variety of pet supplies and accessories to cater to different needs.

Pricing and Value for Money: Prices at 1-800-PetMeds are competitive when compared with other online and brick-and-mortar pharmacies. They offer regular discounts and promotions, and a loyalty program that rewards repeat customers with savings on future purchases.

Customer Service: Multiple contact options are available, including phone, email, and live chat. The customer service team is known for being responsive and helpful. They maintain convenient customer service hours to assist with any inquiries.

Expertise and Consultation: 1-800-PetMeds provides access to veterinary support for customers who need advice or have questions about products. They also offer a wealth of educational resources and product recommendations on their website.

Ordering Process: The prescription verification process is handled efficiently, and the checkout experience is streamlined for a quick and easy purchase. Both guest and account holder ordering options are available, catering to different preferences.

Payment and Security: Customers can choose from various payment options. The company employs robust security measures to protect transactions and adheres to strict data privacy policies to safeguard customer information.

Shipping and Delivery: 1-800-PetMeds offers multiple shipping options, including expedited services. Shipping costs are reasonable, and the packaging quality ensures products arrive in good condition. Delivery is generally timely, with most customers reporting prompt receipt of their orders.

Return Policy and Satisfaction Guarantee: The return process is straightforward, with clear conditions outlined on their website. They offer a money-back guarantee, and customer feedback on returns is largely positive, indicating a commitment to customer satisfaction.

Customer Reviews and Testimonials: The majority of customer reviews are positive, with many praising the reliability and quality of the products and services. While there are some negative experiences, overall satisfaction ratings are high.

Community Involvement and Social Responsibility: 1-800-PetMeds is actively involved in charitable activities, supports environmental sustainability efforts, and engages with the community, reflecting a commitment to social responsibility.

Pros and Cons: Key strengths include a wide product range, competitive pricing, and excellent customer service. Areas for improvement might include expanding product lines or offering more international shipping options.

Final Verdict: Overall, 1-800-PetMeds is a reputable and reliable online pet pharmacy that offers a wide range of products and services. It is well-suited for pet owners seeking convenience, quality, and expert support. Whether you have a dog, cat, or other pets, 1-800-PetMeds is a solid choice for your pet medication and supply needs.

How to file a complaint about 1-800-PetMeds?

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Contact 1-800-PetMeds customer service

Phone numbers

+1 (954) 979-5995 +1 (888) 738-6331 More phone numbers

Website

www.1800petmeds.com

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