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TLG Great Fun Complaints - Charged my credit card, I have no idea why!

Review all TLG Great Fun complaints

TLG Great Fun

Posted: 2007-06-22 by Elizabeth Ruiz [send email]
Charged my credit card, I have no idea why!
Complaint Rating:  93 % with 109 votes
Tlg great fun TLG*GREAT FUN 55736704 06/14 CARD #9962 PURCHASE #24692167165000331573825 800-290-8603, CT. The company above charged my visa card $36 on 6/14/07 and i have no idea why. Can someone help me. What can i do? Advise plz smb!
Comments United States Unauthorized Charges
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Comments

298 days ago by Archita [send email]
Have fallen a victim too since 5 months.
295 days ago by Daniela [send email]
I was hit to for the month of November and they charged me 11.99. I called the 1800 number that everyone has posted on this site and I told them how was this put on, why, and who the hell gave them permission. She said it was on an AVON.com I supposedly clicked a box accepting there business. This is ridiculous! Like everyone has said "I cannot believe these people are still in business". The gentlemen supervisor I spoke with was Mark Right and he said I will be credited. I damn straight hope I will be. The next people I am calling is Avon because this is not right for other companies to help scam to another company.
294 days ago by Ms Mcclure [send email]
On November 7th, 2007, I was charged $11.99 from the company called "TLG/GreatFun" (Trilegiant). I did not authorized this debit to my ATM credit card and have never heard of this company. I called my bank to dispute the charges and to gather more information on why I was getting charged. Because the charge was still pending there was nothing (SO THEY SAY) they could until it was posted. They gave me the company's 1-800 number,and ensured me that if it continues they would credit my money back and change my account number. Before I called, I did a quick Google on the company. All I could find was Credit Card Scam, Rip-off Company, etc...

Below are a few of the links.
http://www.ripoffreport.com/reports/0/178/RipOff0178666.htm http://www.girardgibbs.com/trilegiant.html?gclid=CPK4sJGUy48CFSFaagodkRnu-g
http://www.consumeraffairs.com/scam_alerts/trilegiant_complaints.html

After calling the company at 1-800-242-7771, they asked me for my name, address, phone number, etc... I told them that I wasn't giving them any additional information b/c I didn't know how that got enough information to charge my credit card in the first place! Then I replied that I Googled the company and all I could find was it is a credit card scam. Of course, they put me on hold forever until I got a Supervisor. He started with the same line of questions and I gave the same reply. After typing my name into the computer system he said that by making a purchase through AVON Online and accepting the "DISCOUNT", I authorized 1 month free membership. I am very anal about checking NO for subscription on everything. I don't know how that got pass me. I think it could have been the "FREE SHIPPING", but I don't know! I never got notified or any confirmation of this membership from AVON or TLG (Trilegiant). The Supervisor name is Mark Wright.

I don't appreciate AVON sharing my personal information to a third party. That is suppose to be against you Privacy statement. It is a privilege for anyone to buy you products! Especially when you can find the same items at your local Wal-Mart for a cheaper price! This company have seen the last dollar I will ever spend buy your products!
291 days ago by Joe [send email]
I have the same problem. I was charged $36 from TLG Great Fun. What should I do?
282 days ago by Kelly Baxter [send email]
I found that pending charge in my account today so I called them. They were very nice and explained to me that probably when I bought a ticket through Cheaptickets.com I accepted to received hotel discounts and such. Before calling I was kind of upset but after I talked to the person, I felt a little embarrassed because I then remember myself clicking on a part where it said something like "you can save or get back 15% of your ticket cost by signing up..." and I did. (They are not scam it seems).

Next time, I'll read things better and think what I really need to be gettig myself into.
276 days ago by Elisa W [send email]
My father was just charged $119.99 on his credit card that he never authorized. He didn't even know what it was for. All he said was that he kept receiving promotions in the mail with a check for a measly $8.95, and once cashed it would enroll him in a program to get coupons for stores. He never cashed the check! What a scam! I don't know how they were able to charge his credit card without his permission. How could they get away with taking advantage of people like that?! And this is supposed to be an annual fee automatically charged on his card. We called the credit card company (HSBC) and they said it would take two billing cycles to get that cleared. They better not charge interest for that $119.99...
275 days ago by Mani [send email]
Even, I have faced the same problem. I am charged 11.99$ per month. I called my credit card company and they credited it back. but still i wonder from what source they got my CC #
274 days ago by Derek Chang [send email]
I just found they charged me $11.99 in November. I don't know this company and no idea why they can access my credit card information. So terriable.
270 days ago by Zhili He [send email]
I have been charged $25.98 for two months (October and November, $12.99 per month) on my Visa credit card by TLG GREAT FUN for no reason. I did not authorize those charges, nor have I got any service or products from this company. I even do not know such a company, and nor do I know why they can access my credit card information. So many terrible things happened to this company, which should be investigated throughly.
267 days ago by K S [send email]
I've had the worst time with these people. They *will* refund your money, you just need to threaten to sue them over and over again. Fax them, call them... it's a crime you have to go to that much effort to get your own money that they stole from you, but that's what I did when I noticed they'd been fraudulently deducting money from my account for almost a year *after* I'd called twice to cancel my account. I received unsolicited mail from them on several occasions saying I was somehow a member of their fraud scheme and that's when I started to investigate.

After I noticed eight charges for $9.99 -- one a month -- I called and got the line about a "free trial period" after which my card began to be charged. I asked for the supervisor, also Ms. Angela Jeffrey. I kept pressing her and was told I had to fax a letter requesting my money to be refunded. So I faxed a letter to Ms. Jeffrey, which cost me more of my hard-earned money, saying she had agreed to refund the money and that they'd "also be hearing from my lawyer." Maybe two months later, I was credited 6 of the 8 payments of $9.99.

After that, I called back asking about the other two and was told those two charges had been denied refunds by their executive board because I didn't have a valid cancellation number. Funny, because the last time I'd called to cancel my membership for at least the THIRD TIME!, I was told they didn't give out cancellation confirmation numbers -- just names of supervisors you speak with (red flag in itself -- I'm guessing they do this so they can later say "What's your cancellation number?" knowing you don't have one and deny your refund request). I was told I got *two* letters in the mail saying my last two payments had been denied refunding, and, not surprisingly, I never received either one!

I was fuming now, and all this BS prompted me to say "Why would you refund 6 out of 8 of my payments unless you knew you'd fraudulently deducted them? And why would they agree to refund 6 but not the other two?" She didn't seem to have an answer, so here's the trick: I just kept talking over her and asking for the *supervisor's* supervisor. I told them that, like I'd said in my previous fax and "the fax from my lawyer," I was planning to sue them, that searching their company online shows it is nothing but scam scam scam, and that unless the last two payments were in my account within 10-15 days, I was reporting them to BBB, the District Attorney, and everyone under the sun. *That* got me transferred to Patty Nardone, who apparently works in the "Office of the President" (if there even is one -- who knows if this company is actually 5 people sitting around in their basement ripping people off). I repeated my spiel with Ms. Nardone and she quickly agreed to "override" the "executive board's" decision to deny my last two payment credits.

So..... you can get your money back. Just threaten to sue over and over, use the word "lawyer" as often as possible, and when you call, DEMAND to speak to the supervisor's supervisor -- I'd ask for Ms. Patty Nardone in the Office of the President. Say you'd spoken previously with her and were inquiring about why the money had not yet been refunded to your account as she agreed.

Even if they do refund all your money, it is *so* important to report them to every business-policing agency you can think of. Also report them to the parent company through which you were "enrolled" (in my case Orbitz). Let them know what you think of them for allowing this to happen through their "business partners," and that you'll steer clear of doing business with a company such as their that treats you this way. And maybe -- just maybe -- they'll think twice about their relationship (i.e. is the little revenue Not-So-GreatFun brings in by scamming customers worth losing their valued Orbitz customers?).

Save time, money, and energy for all the victims who haven't yet discovered they've been getting ripped off each month. Hopefully together we can shut this scam operation down!
267 days ago by K S [send email]
I also got the line about "sorry sir this is a bad phone reception" even though I live right beside a cell phone tower.

I think it's their way of trying to hang up on you without looking as if they're trying to get rid of you.
265 days ago by Vallinayagam [send email]
Even the same happened to me. When i called them they told that they will refund the amount in 10-15 days. Actually I booked tickets thru cheaptickets and from there i got this Great Fun link saying you will get 15 % cash back. I just started applying, but i didn't give any credit card information, thinking that nothing will happen.

But these people had got the credit card information and cheaptickets and billed the amount. When i checked with GreatFun how they can get the inform. from cheaptickets without my knowledge, they say that there is a clause in the agreement stating this, and complained that I should have read before singing it properly. Anyway they told that they will cancel and refund the am0unt. will have to wait and see

Thanks everyone for giving me the phone numbers.
264 days ago by Jerry Berman [send email]
They charged me $35.99 and they told me it was becuase I am a member of Columbia Houses DVD club. I called and demanded a refund. 5 days later I had a full refund. I had no problem with them at all and was actually shocked to see the refund. I thought I would never see it.
262 days ago by Chuck Clark [send email]
This "business" also ripped me off. What can be done to stop these illegal charges to my account?
262 days ago by Ruby Zhu [send email]
I just talked to the person that works for TLG greatfun, which the guy is very rude trying to hang up on me. They keeps saying that i had click on the botton says that i will get 15% off for whatever, which i know i had never done anything like that. Its been 3 months, i am very mad of what they do to me.
260 days ago by Sharon Bach [send email]
The same thing happened to me only I caught it with the first charge and got a confirmation number for the charges to be reversed. After reading these comments, I am dubious it will happen. Apparently I clicked on a link on Priceline that guaranteed me 10% back off my purchase price. I barely recall doing it, but if I did, I assumed it was part of the purchase procedure on priceline. Not sure if I will get the refund but if not I will work with my bank. If there is a class action, count me in! I got different contact numbers for them: 1 800 214 6422 and the number listed in the charge that appeared on my account is 800 290 8603 (<-- the number where I FINALLY got hold of the person who said they would reverse the charges!) and then 203 956 1000 as the corporate office. The young lady I spoke to said she was in the Philippines!. The 203 number is in Connecticut. Hmmm. Really weird! S. Bach
259 days ago by Rita C. Bush [send email]
Today when I was at the restauraunt I went to pay my check, and the cashier said my card was declined! I was pissed! needless to say, I called my credit card and found out a transaction was taken out for $35.99 from great fun, I have no idea who they are or how they got my card number, but this is not funny! This has happened the last few months! Anyone know how to resolve this?
256 days ago by Dana Harris [send email]
I called my credit card company and found a possible answer. I had been getting checks in the mail from my credit card company for $8.75. I thought they were refunds or bonus rewards the company gave out. But in fact if I cashed the checks I would be enrolled in programs. These are the programs. My credit card company told me to call these two companies, TLG*GREAT FUN and TLG*COMPLETEHME and ask that they give me a full refund. Hopefully since the charges only occurred a few days ago, they will give it to me. But she says if I receive anymore checks like this I should rip them up. Just an FYI.
253 days ago by Dan The Man [send email]
These people are insane. I have never received a refund yet. I do have my cancellation number though LOL Yea okay. Why can they get away with this? And I go to www.cheaptickets.com and www.orbitz.com a lot. So this has to be where it is coming from. FYI both those sites are the same company. In case you did not know.
253 days ago by Robert H Jackson Jr [send email]
I ahve had the same problem. I called my bank, which called these thieving *&$@s. The bank rep. stayed on the line during the call. They said they would refund my money, but I had to submit a written demand by fax. I had originally called them directly, and spoke with some dingbat named "Mary", who went into a big spiel about their great offers. Trying to get a word in edgewise, I finally had to tell her to "SHUT UP". They are a huge scam company. Send an email to every one you know. By the way, according to Mary, I should be getting my money back in 10 to 15 days. I'm not really holding my breath. If they don't, then I'm filing fraud charges against them. TELL EVERYONE YOU KNOW!!!

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