TLG Great Fun Complaints - Charged my credit card, I have no idea why!

267 days ago by K S [send email]

I've had the worst time with these people. They *will* refund your money, you just need to threaten to sue them over and over again. Fax them, call them... it's a crime you have to go to that much effort to get your own money that they stole from you, but that's what I did when I noticed they'd been fraudulently deducting money from my account for almost a year *after* I'd called twice to cancel my account. I received unsolicited mail from them on several occasions saying I was somehow a member of their fraud scheme and that's when I started to investigate.

After I noticed eight charges for $9.99 -- one a month -- I called and got the line about a "free trial period" after which my card began to be charged. I asked for the supervisor, also Ms. Angela Jeffrey. I kept pressing her and was told I had to fax a letter requesting my money to be refunded. So I faxed a letter to Ms. Jeffrey, which cost me more of my hard-earned money, saying she had agreed to refund the money and that they'd "also be hearing from my lawyer." Maybe two months later, I was credited 6 of the 8 payments of $9.99.

After that, I called back asking about the other two and was told those two charges had been denied refunds by their executive board because I didn't have a valid cancellation number. Funny, because the last time I'd called to cancel my membership for at least the THIRD TIME!, I was told they didn't give out cancellation confirmation numbers -- just names of supervisors you speak with (red flag in itself -- I'm guessing they do this so they can later say "What's your cancellation number?" knowing you don't have one and deny your refund request). I was told I got *two* letters in the mail saying my last two payments had been denied refunding, and, not surprisingly, I never received either one!

I was fuming now, and all this BS prompted me to say "Why would you refund 6 out of 8 of my payments unless you knew you'd fraudulently deducted them? And why would they agree to refund 6 but not the other two?" She didn't seem to have an answer, so here's the trick: I just kept talking over her and asking for the *supervisor's* supervisor. I told them that, like I'd said in my previous fax and "the fax from my lawyer," I was planning to sue them, that searching their company online shows it is nothing but scam scam scam, and that unless the last two payments were in my account within 10-15 days, I was reporting them to BBB, the District Attorney, and everyone under the sun. *That* got me transferred to Patty Nardone, who apparently works in the "Office of the President" (if there even is one -- who knows if this company is actually 5 people sitting around in their basement ripping people off). I repeated my spiel with Ms. Nardone and she quickly agreed to "override" the "executive board's" decision to deny my last two payment credits.

So..... you can get your money back. Just threaten to sue over and over, use the word "lawyer" as often as possible, and when you call, DEMAND to speak to the supervisor's supervisor -- I'd ask for Ms. Patty Nardone in the Office of the President. Say you'd spoken previously with her and were inquiring about why the money had not yet been refunded to your account as she agreed.

Even if they do refund all your money, it is *so* important to report them to every business-policing agency you can think of. Also report them to the parent company through which you were "enrolled" (in my case Orbitz). Let them know what you think of them for allowing this to happen through their "business partners," and that you'll steer clear of doing business with a company such as their that treats you this way. And maybe -- just maybe -- they'll think twice about their relationship (i.e. is the little revenue Not-So-GreatFun brings in by scamming customers worth losing their valued Orbitz customers?).

Save time, money, and energy for all the victims who haven't yet discovered they've been getting ripped off each month. Hopefully together we can shut this scam operation down!

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TLG Great Fun Complaints - Charged my credit card, I have no idea why!

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