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Complaints on "Castaway Pools and Spas"

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Castaway Pools and Spas

Posted: 2007-06-18 by CHRIS L. [send email]
Never came back to finish the job!
Complaint Rating:  99 % with 126 votes
Castaway Pools and Spas installed a pool at my home on 4/5/07. They have never came back to finish the job despite numerous phone calls and letters sent to their office. Their salesman john refuses to answer any phone calls. I would advise anyone in the tristate area to be aware of this company. If this company is hired to install a pool at your home read the contract and beware that the are not responsible for any damage to your home or property. Do not under any circumstances make a payment until they are completely done. They seem friendly but are that lie and deceive the public.
Comments United States Pool & Bath Services
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Comments

156 days ago by Anonymous Person [send email]
Just you everyone knows, according to the NJ Superior Court Convictions web site, John Jr.'s birthday is on 12/01/1978. It's not too late to extend a special 29th birthday wish to him. Of course you're a little late, but he's certainly used to being late with stuff, right?
156 days ago by Randy Tattersall [send email]
I'm working on getting Johns mug shot. It might take a few days.
155 days ago by Feeling Sorry [send email]
Both websites are not the product of Castaway... they are being set up and hosted by the Fiberglass manufacture . See link below

http://www.leisurepoolsusa.com/

looks like all of the Leisure Pools dealers use this service the manufacture provides.......the below web link is for a Fiberglass dealer in San Antonio , Texas .....and the web site looks identicalas do others that sell their product.

http://www.fiberglasspoolsanantonio.com/

this manufacture probably has no idea what type of people they are getting hooked up with.....maybe all of the homeowners on this posting should get in contact with them to let Leisure Pools know what they could be facing. Castaway...John Jr. and Sr. and the Kalai's have burned every major Fiberglass manufacture in the industry...example...Dolphin Industries...WaterWorld...Viking....CPC.

There is a list of all the upper management of Leisure Pools by clicking on the below link.

http://www.leisurepoolsusa.com/Leisure_pools_people.htm
154 days ago by Feeling Sorry [send email]
where did the 2 post from gregw go? yesterday mornings was gone last night.....and his repost from last night is missing this morning???? seems rather odd
154 days ago by Anonymous Person [send email]
I have commented on this before. Sometimes things just disappear. I don't think it's anything malicious, just a klunky web site.
154 days ago by Pissed Off [send email]
Did you check out the web site? "Why does CASTAWAY
FIBERGLASS POOLS use these pools, the best pool built, blah, blah, blah, NO! the real reason is NO ONE in the tri state area will supply them with pools! They have to clear across the US to find a company. I sure hope they check things out.
154 days ago by Gregw [send email]
Again, I'll post for the 3rd time that the "new" Castaway website got a little refurbishing the other day via the fiberglass manufacturer.

http://www.poolsnewjersey.com/
http://www.fiberglasspoolsnewjersey.com/

Also, does anyone know who Donato is in the Castaway office that signed for some certified mail I sent them?
153 days ago by Randy Tattersall [send email]
Couple of things!

1. When you think you have lost a message that you've sent-go page by page. I can usually find my lost messages by doing that. This website is a little klunky, however invaluable!

2. Where are you Denny? I thought you were going to answer our questions.
152 days ago by Anonymous Person [send email]
It probably wasn't really Dencil that wrote those posts anyway.
152 days ago by Pissed Off [send email]
To let you all know, I just rode by the store, they are up and running. They also have 3 NEW pools on display!
One Blue and two white ones!
OPEN for business and ready to serve!
152 days ago by Pissed Off [send email]
I did not stop in, just drove by. The pools are small and look different than the Dolphin pool. They are more rounded on the bottom. My guess is that they are from the Leisure Pools, who else will sell to them? Kalai's flat bed truck was outfront, so maybe they made a road trip to Arizona.
152 days ago by Gregw [send email]
No one knows who a Donato is in the office?
150 days ago by Gregw [send email]
I hate when this board goes quiet, feels like we're not doing enough to stop these guys.
147 days ago by Randy [send email]
I'm always Here!!!
146 days ago by Pissed Off [send email]
Me too! Merry Christmas to everyone, hope everyone gets what they need for their pools. Since Castaway doesn't care, maybe Santa will.
There is still time for Castaways "SPECTACULAR WINTER SALE!
146 days ago by Randy Tattersall [send email]
Merry Christmas to all, Including you Denny. Denny- please enjoy my money this wonderful Christmas time. Remember, "what goes around, comes around"!
145 days ago by Pissed Off [send email]
As I was Christmas shopping at the Cumberland Mall, one of the Castaway trucks was in the parking lot. Someone has money to go shopping! I gave the truck a one finger salute for all of us, I only wish someone was in the truck, I would have given them a personal greeting!
144 days ago by Anonymous Person [send email]
My Christmas present to all of you. This post is strictly for parody, satire and humor. All content herein should be treated as such. Names may or may not have been changed to protect the innocent (or guilty). Feel free to laugh... or to imagine that it will some day be true.

'Twas the night before Christmas, when all through the store,
Joe & Wally weren't stirring, they had started to snore,
The Hummer was parked by the pool shells with care,
In hopes that more customers soon would be there,
The criminals nestled all snug in their beds,
While visions of stolen cash danced in their heads,
And Danny (and others), who knows where they are?
Maybe they sleep in the back of the car,

When out in the parking lot, a huge loud noise, WHAM,
Joe sprang from the bed, always ready to scam,
Wally sprang into action, dusting off old handrails,
Joe threw open the door and said "It's the sale of sales!",

Then the car door did open, and out with a flash,
stepped a dumb-looking customer, his coat stocked with cash,
As he walked through the door, past the dark garage bays,
he said "I hear you install pools in 1 to 5 days",

Joe jumped up and said "Now forget all the rest,
We only sell ...er um... LEISURE pools 'cause they are the best,
They look really awesome, and it's a good bet,
That you might even get one, cause they don't know us (yet)"

Well the customer smiled and he nodded and grinned,
and he brought out the cash and then faster than wind,
Joe and Wally pulled all of the cash from his coat,
and then started to sing and to dance and to gloat,

"Now JACKSON! now, HAMILTON, now BEN FRANKLIN WHOOOOO!,
on LINCOLN! and, WASHINGTON! we like you guys too,
Who's that on the fifty, is it ULYSSES GRANT?",
Then they started to drool, and they started to pant,

Wally said to the customer, "Now here you go,
sign this contract, it protects your money, you know!"
So the customer signed at the bottom, quite smart!
and he said, "Thanks a lot, guys! When can you start?"

Well then Joe looked to Wally, and Wally to Joe,
and then Wally stood up and said "Away you go!
We'll call you next week, or the week after that,
I'm sure that we'll call you, don't forget your hat!"

The customer drove out, honked his horn with a Beep!,
Waking Danny (and others), who were still sound asleep,
Danny ran in the store, and said "What happened....WHAT?
You guys know that I still deserve quite a cut!"

The first month goes by quickly, then another, then three,
Joe looks outside one day, and what does he see?
That dumb customer drives up, and his friends drive up too,
and they're all driving cars, flashing lights, red and blue,

Joe runs and gets Wally and says, "It's a raid!",
and they run out the back door, and then get pepper-sprayed,
'cause the cops thought ahead, and they're really quite smart,
and they could have just shot them, but they have a heart,

Now they cuff Joe and Wally, and man, they are sights!
and the dumb customer's right there, and he's reading their rights, he says "Well Joe, it's nice that you thought you were King, but I'm a cop undercover, and this was a STING!"

He sprang to his car, and they drove to H-Q,
Where they booked Joe and Wally (they got Danny too),
then the trial came next, (that's the way justice works),
"Innocent 'till proven guilty", even for these jerks.
142 days ago by Randy [send email]
I love it! Thanks!
140 days ago by Pissed Off [send email]
Great story!
FYI-just received two letters, one from the BBB and the other from Consumer Affairs. Both cases have been closed by them, because after numerous attempts, Castaway failed to reply. Go figure. So we are left holding the bag on the leak in our pool. Yet again, they came out ahead. We contacted an attorney and were told that we could file a civil case, but chances are, you will NEVER collect the judgement! They have been in court before with the same results. So who wins? They do and the lawyers!

Have any of you collected or been in court with these guys? So much for the lifetime warrenty.

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