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Complaints on "Castaway Pools and Spas"

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Castaway Pools and Spas

Posted: 2007-06-18 by CHRIS L. [send email]
Never came back to finish the job!
Complaint Rating:  99 % with 126 votes
Castaway Pools and Spas installed a pool at my home on 4/5/07. They have never came back to finish the job despite numerous phone calls and letters sent to their office. Their salesman john refuses to answer any phone calls. I would advise anyone in the tristate area to be aware of this company. If this company is hired to install a pool at your home read the contract and beware that the are not responsible for any damage to your home or property. Do not under any circumstances make a payment until they are completely done. They seem friendly but are that lie and deceive the public.
Comments United States Pool & Bath Services
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Comments

164 days ago by In The Pool Business [send email]
I don't know who "Just to let you know" is but that is also what I heard. I heard Kalai back out of the company and John and His father are supposedly rent the store. I don't know how there going to put pools in since Kalai is the one with the home improvement license.

Just to re-confirm, Kalai did know and was warned not to go into business with John and John. Every pool business they had, they got into this kind of trouble. Lets see there was CTW......Delux.....Oasis and so on.

Oh Mr. Just to Let you know, you should be a shamed for calling these people FOOLS. They tried to do their homework and the BBB and everyone else didn't help them at all.
164 days ago by Gregw [send email]
What do you mean by "Kalai backed out of the company". Did he sell the company to John, give it to him? Is there an official company ownership change? Because if there is, we should be able to get that from the state and the AG office.
164 days ago by Feeling Sorry [send email]
There are so many lies and scams these guys run I don't think there is anyway of knowing who is in or out...or who is running this whole operation. John Jr and SR.(last name Lacomp) have been doing this for years..former companies include Construction that works / Custom Fiberglass pools/ Oasis Pools/ Topicals Pools/Deluxe Pools/Pools and Spas beyond and now Castaway, and results are always the same.....ton of homeowners scammed out of their savings. Just ask Viking Pools about the bounced check John Jr. wrote to them for $90,000.00 .As far as Kalai goes........I find it odd that there are all these rumors of him being out......yet less than 10 days ago he was in visiting a wholesale pool supplier( the only 1 left in the tri-sate are that hasn't done business w/ Castaway) trying to apply for credit for product. So if he's out.....than why the need to try and purchase product(on credit terms of all things). I do know it took all of 5 minutes after researching Castaway for this supplier to decide it wasn't in their best interest to sell product to Kalai....even on a cash only basis. John Jr. and Sr. were not present at that meeting......but Kalai represented himself as Castaway.No pool supplier wants anything to do w/ Castaway Pools at this point.
164 days ago by Gregw [send email]
What manufacturer was that?
164 days ago by Feeling Sorry [send email]
GregW
Kalai was trying to purchase from a wholesale company that sources all products for swimming pools. Anyone on this forumn in need of all suppliers names and numbers please e-mail me directly and I will provide the 10 companies Castaway previously purchased product from and owes money to. At this point not one of the companies in the tri-state area is willing to sell product to Castaway or anyone associated w/ their business, including Kalai.
164 days ago by Anonymous Person [send email]
After that "Just to let you know" posted, I ran a search on the NJ State Business Gateway Service, and printed a Status Report for "Castaway Pools & Spas, LLC". This is the information, current as of 12/02/2007:

Status Report for Castaway Pools & Spas, LLC

Business ID Number: 0600306136
Busines Type: Domestic Limited Liability Company
Status: Active
Filing Date: 08/07/2007
Home Jurisdiction: NJ
Annual Report Month: 8
Incorporator Agent: William M. Kalai
Agent address: 2448 Route 50
Mays Landing, NJ 08330
Office Address Status: Deliverable

Just for fun, I also ran one for Oasis Pools, Inc. (Business ID Number 6597155200 I am not sure if this is the same one, it lists an address in Hillsdale, NJ, and the status is:

Revoked for not filing annual report for 2 consecutive years

The incorporator agent for that company is Frederick R Seufert.

This crap is all available online ($5.00 fee per company, and yes this cost me ten bucks) at:

https://accessnet.state.nj.us/gatewaywatchnamesearch.asp

Anyway, the end result of this is that there has been no change of ownership of Castaway, as far as I can tell...unless the report hasn't been updated yet.
164 days ago by Gregw [send email]
Yes, I ran that same report back on 1/9/07 a few days after I filed with BBB and NJ Consumer Affairs - same info. Thanks.
162 days ago by Pissed Off [send email]
If Kalai is still in the picture, shouldn't he be liable for all repairs and/or refunds? Someone got the money, if they were able to buy new trucks, they should have enough to repair/refund our money!
Also, from what I researched, if the company is incorperated, you can't go after the owner only the company. I think that we are all screwed, this is how they were protected all these years of scamming people.
They hid under the corperation name!
162 days ago by Gregw [send email]
Dalrymple can hide that way, but Kalai can't. He'll pay for what Dalrymple did/does. Name Castaway and Kalai in any suit. Castaway files bankruptcy, Kalai still has to stand up for what his company did. Obviously, Dalrymple has no skills or he would not have to resort to ripping people. Probably points to self worth issues and a small one between the legs. YES, I hope you read this JOHN.
162 days ago by Randy [send email]
I thought Johns last name was Dalrymple ?? Is his real name Lacomp? Also, What is Denny's last name. I don't think Detamore is correct.
161 days ago by Anonymous Person [send email]
John's last name is Dalrymple, according to his conviction records. Denny gave me a business card that says "Denny Detamore" and names him manager of the Berlin Castaway store. I'm pretty sure that the name is correct....unless he was using an alias. Denny is a nickname for "Dencil", which is one weird name for sure.

Here is a quote from

http://www.spchurchweston.net/Bmay202007.doc

which is a pastor's note from the Church of St. Patrick in Weston, West Virginia, from May 2007"

"As a parish community we extend our heartiest congratulations to Dencil and Leslie Detamore and [other person's name] on the happy occasion of the Baptism of their children, Trinity Faith Detamore and [other person's kid], who where baptized on Sunday, May 13."

If you do a people search for Dencil Detamore on www.whitepages.com, one shows up who has an address history showing addresses in:

Fort Eustis, VA (I think this one is new, maybe that's where he is now)
Weston, WV
Jane Lew, WV
Mays Landing, NJ

What are the chances of this not being him, and having addresses in WV and also Mays Landing?

PS...I sure do love the internet.
161 days ago by Pissed Off [send email]
Does anyone know what happened to Dave Sutton? He vanished into thin air!
161 days ago by Pissed Off [send email]
I just received a booklet in the mail with coupons from local businesses called theSavvy Shopper, guess who has a FULL page CENTER ad...(new name)CASTAWAY FIBERGLASS POOLS!
THEY NOW OFFER- SPECTACULAR WINTER DEALS!
There are coupons for $3500 off fiberglass pools
400 off fence instillation
250 off STAMPED concrete
The ad reads Northeast Largest Fiberglass Pool Builder
NO SUBCONTRACTORS! (ONLY CON-MEN)
We do your job from pool to pavers and finish with a FENCE!
BUY NOW AND HAVE YOUR POOL READY FOR THE SPRING!
Aluminum fencing, Vinyl & Wood fence, Pavers & Stamped concrete.

the address is still listed as 1668 S Delsea Dr, Vineland
856-696-8882 or call toll free 866-SWIM-001
I GUESS THEY NEED CHRISTMAS MONEY!
LIFE GOES ON FOR THESE SCUM BAGS AT OUR AND THE NEW CUSTOMERS EXPENSE.
WHAT I DON'T UNDERSTAND IS HOW THEY ARE PERMITTED TO BE IN BUSINESS???
I AM GOING TO SCAN THE AD, AND TRY TO POST IT.
161 days ago by Dencil Detamore [send email]
Hello Castaway customers. I am sorry for any inconvenience you have had because of this company as for the customers that I signed contracts with I did everything I could to fulfill those contracts before leaving the company in the beginning of october. I no longer have any connection with this company and I have moved back to W.V. If any of you have questions for me send me an e-mail and I will answer what I can. As for my family I cannot believe that after meeting most of you whom also have families that you would not have enough respect to leave my wife and kids out of this ordeal that we were all drug into. Again I have nothing to hide Dencil is my real name and Denny is my nick name. When I signed contracts with my customers I had no reason to believe the work would not be completed and for mister anonymous you can make fun of my name all you want but at least Im not to cowardly to state my real name.
161 days ago by Pissed Off [send email]
Denny,

If you came forward, why don't the others? It is not a joke, we were all pulled into the lies! After finding out about everyones problems, why wasn't anything done to rectify the situation? Castaway is now under another new name. You may have left the company, but we are left holding the bag.

We have a BIG leak in the deep return lines, this was made well aware to everyone there since May. Not only that, all the problems with the permits. Our pool was closed down Aug 3rd, by the building inspector as an unsafe structure. I asked that someone come out to our home to cut the concrete and no one showed up. My husband and I dug under the concrete to locate the grounding rod, so that all the concrete would not have to be ripped up. Castaway was given notice by the BVT building inspector to comply with the electrical situation and that too was ignored. We were going to be fined $2000 a week! All we wanted was to have our dream come true, not a never ending nightmare. If you want, I won't hide from you or anyone else. Fran & Tom Myers on Lincoln Ave, you were at our home on a few occassions with Dave.

Who do we turn to now? Who will fix our pool? As for others, at least we had our pool installed, others are left with deposits that were paid and got NOTHING, how about them? How can they sleep at night? Why wasn't a background check done on John? As for the other government agencies, we were screwed by them too, they just turned the other cheek.
160 days ago by Gregw [send email]
Hey Denny, FU and anybody else reading this from Castaway! I'm Greg Wynn and you scum bags did involve and rip off and put my family through a year long ordeal that's still not over. I couldn't care less if you come clean. You all should be in jail. I will talk, help, and testify for anyone ripped off by Castaway.
160 days ago by Dencil Detamore [send email]
Mr.Wynn first of all you dont know me any more than I know you. Second I never had any dealings with you or your job and yes a few of my sales have still not been completed. If you ask the largest percentage of my customers they will tell you that I did everything I could including installs and concrete to try to full fill my sales. As for Randy Tattersall, Dino Nerney and a few others I couldn't do anything for I am sorry. I am not a scum bag and was lied to and drug through a lot of BS by John and his dad myself.
160 days ago by Gregw [send email]
If your so sorry, why did you run to WV? You should be here helping these people and exposing these criminals.
160 days ago by Randy Tattersall [send email]
Denny-

I can't believe you couldn't have done something to have our pools finished. You are a grown adult! Knowing that you/Castaway have about $15,000.00 of unfinished work, you would think you could have done something. I just don't get it! You should have stood by us and written statements to help us with our law suites and with Attorney General. But you didn't. You almost NEVER answer your phone. Even before you left you hardly ever answered your phone. You left my family along with others out to dry. Then you had the nerve to call me weeks ago about helping me to winterize my pool. You said you would call me back the next day and of course didn't. I treated you and castaway with dignity and respect. You should have at least shown me the same respect! You can still do something to help. Write statements for us. Give us something that can help us. If my name and reputation was all over the internet like yours I would do everything possible to fix the situation. Don't just run and hide. Be a man and help us solve our problems. lets bring these bastards down so they won't hurt anyone else. You can do it if you really wanted to help us. So, what is it going to be? Do nothing and soil your name or stand up and help us.
160 days ago by Anonymous Person [send email]
Dear Dencil,

I cannot tell you how pleased I am that you came forward to speak your mind. It is very comforting to me, and (I am sure) to all the rest of the customers of Castaway Pools, whether current or former. It means a lot to know that you are sorry for any inconvenience we have had. And to offer yourself to us via email to answer questions, how great is that!

I have some questions for you, and as I'm sure many others would like to know the answers to them, I'll skip the email part and just post them on here so everyone can benefit from the answers you post back.

So, here goes.

1. I'm glad that you're sorry for the "inconvenience". Are you also sorry for the fraud, and the theft, and the bad faith, and for all the lies you told to us? Are you sorry that we p*ssed away good money and got nothing more for it than headache after headache? Do you really think that's what we're all mad about, the "inconvenience" we suffered?

Sorry, that was too many questions at once. I'll try to do better.

2. Were the lies yours, or did one of the other liars tell you what to say?

3. When you say you did "everything you could", did that include lying directly to me on many occasions, and not returning my many phone calls, and disappearing for weeks at a time?

4. You mention respect for your wife and kids. Did you respect them enough yourself by letting them know when they were eating the food that you bought for them with the money that you helped your pals Willie and John steal from us, that they were eating well because of the suffering of others?

5. What is your current address and telephone number? Knowing that will definitely help us speed the legal process along.

6. Can you give us the name and telephone number of one person who was completely satisfied with their Castaway Pools experience? One person who got everything they paid for, in the manner specified in their contract?

7. Are you planning on donating some of your current salary to help the many people who have paid their deposits (or more) and have gotten absolutely nothing from Castaway? Or those who have won court judgements against them but have no way to force them to pay?

That's it for my questions, for now. Let's see how you do with them.

Just for the record, I didn't drag your family into this. Lots of people are wondering where you are, and I just was trying to help out by showing them where I had found information regarding your whereabouts. It sure was nice of your church to post that notice on their web site. I think it's great that you go to church. I fear that the lessons they teach there haven't really sunk in yet though, so you keep it up!

Oh and also, I didn't make fun of your name... I just said it was weird. Now I just think of it as "Pencil" with a 'D' instead of a 'P'. It's helped me out a bunch, it doesn't seem so weird anymore, so I retract the weird comment. I guess your middle name is "Wesley", right? That way all those folks out there can get it right on all that legal paperwork, Dencil Wesley Detamore. It's awful hard to hide when people are looking for you, right?

Oh and one more thing, with regard to my remaining anonymous...call me a coward if you want, at this point I'd rather not have Castaway's legal staff sending me threatening letters about my honest and truthful postings here on the Complaints Board. If I can save even ONE MORE PERSON from going through what I am going through, it makes it all worth it. If I can help even ONE PERSON achieve even a small victory against Castaway by uncovering some small yet important detail and posting it for all to see, it makes me a hero.

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