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Castaway Pools and Spas Complaints - Never came back to finish the job!

Review all Castaway Pools and Spas complaints

Castaway Pools and Spas

Posted: 2007-06-18 by CHRIS L. [send email]

Never came back to finish the job!

Complaint Rating:

Castaway Pools and Spas installed a pool at my home on 4/5/07. They have never came back to finish the job despite numerous phone calls and letters sent to their office. Their salesman john refuses to answer any phone calls. I would advise anyone in the tristate area to be aware of this company. If this company is hired to install a pool at your home read the contract and beware that the are not responsible for any damage to your home or property. Do not under any circumstances make a payment until they are completely done. They seem friendly but are that lie and deceive the public.

Comments

United States

Pool & Bath Services

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Comments

144 days ago by Pissed Off [send email]
then who are you? KALIE OR WILLIE JR? YOU CAN'T UNDERSTAND WHAT WE ALL HAVE BEEN THROUGH. WE WERE SCREWED AND WE ARE IN THE INOCENT NOT THEM!

143 days ago by Gregw [send email]
Slim - who are you? Just a wuss, I guess. Greg Wynn here. And I am going to make sure these guys get what is coming. John and John will be going down in the near future.

134 days ago by .223 [send email]

I am young, I have a lot of years left in me. This issue will not rest till I am dead or in prison for life! The authorities who collects a handsome paycheck are doing absolutely nothing. They are just riding this through to show they have something on their plates.

Every blue moon they call to give a status report..."we are working on it". The FBI is to busy searching fucking shoes at the airports. Local police are all caught up on my dog taking a dump in the side of the road. AG's, both PA and NJ are to busy having promotion parties to give a fuck.

If I walked into someones home and stole money, I'd be in jail.
Well my name says it all. It's gonna reach that point. John Dalrymple, how does it feel to be on the run dude? Are you gonna try another State? Some people do not deserve to breathe and you are one of them.

The Kalai's, how was your meal at the Red Lobster. Feels great to have fans huh!!!

134 days ago by .223 [send email]
ISN'T IT AMAZING THAT I AM SITTING HERE PAYMENT A MONTHLY INSTALLMENT ON MONEY SOMEONE STOLE FROM ME? WOW!!

134 days ago by Chris Langella [send email]
223 what is your story?who are you?

133 days ago by Pissed Off [send email]
.223 who are you and what is your story? We all are making those payments...ours will be for the next 14 years, we already paid one year of the pool.

131 days ago by .223 [send email]
I am George...from my previous complaint. I am just venting! Very good info on that last email GW. Now we're cooking.

128 days ago by Anonymous Person [send email]

From

http://lwd.dol.state.nj.us/labor/forms_pdfs/lsse/debar.pdf

State of New Jersey

DEPARTMENT OF LABOR AND WORKFORCE DEVELOPMENT
PO BOX 389
TRENTON, NEW JERSEY 08625-0389

June 9, 2008
LISTED CONTRACTORS AND SUBCONTRACTORS
PURSUANT TO N.J.S.A 34:11-56.37 AND 34:11-56.38 OF THE PREVAILING WAGE ACT
NO PUBLIC WORKS CONTRACT MAY BE AWARDED TO ANY OF THE FOLLOWING CONTRACTORS AND
SUBCONTRACTORS OR TO ANY FIRM, CORPORATION OR PARTNERSHIP IN WHICH THEY HAVE AN INTEREST UNTIL THE EXPIRATION DATE GIVEN.

CONTRACTORS AND SUBCONTRACTORS
ADDRESS
EXPIRATION DATE

Kalai Excavation, LLC
2448 Route 50, Mays Landing, NJ 08330
William Kalai, Owner
2448 Rt. 50, Mays Landing, NJ 08330
05/29/2011

128 days ago by Anonymous Person [send email]

More info, apparently action against Kalai both as himself, and DBA Kalai Excavation. Looks like this just happened a few weeks ago.

"Wage & Hour Violations". I wonder what he was doing that got him this.

Firm and/or Individual
KALAI, WILLIAM, OWNER
2448 ROUTE 50
MAYS LANDING, NJ 08330

Category/Reason
Construction
Wage & Hour Violation

Action/By
Debarment
Labor
Workplace Standards

Effective Date
05/29/08

Expiration Date
05/29/11

Firm and/or Individual
20272924900
KALAI EXCAVATION, LLC
2448 ROUTE 50
MAYS LANDING, NJ 08330

Category/Reason
Construction
Wage & Hour Violation

Action/By
Debarment
Labor
Workplace Standards

Effective Date
05/29/08

Expiration Date
05/29/11

127 days ago by Michele [send email]
I feel like such a sucker. I signed with "Castaway" pools 1/13/08. They were supposed to start our pool last week. Surprise they didnt and they stopped taking my calls. John Sr. called me Monday and said they will hopefully start next Tuesday 6/17. Im scared to death now and want to try and get my $5, 500 diposit back. What should I do???

127 days ago by Anonymous Person [send email]

I guess you have basically two choices. Either you let it ride and hope that they install your pool, or you stop everything and try to get your money back. I would probably recommend consulting with a lawyer to see how that might go. I am not a lawyer. I don't play one on TV either. If it was me, after all I've been through, I would do my best to make sure that I wasn't the one to breach the contract. Stay on top of them. Drive down to the showroom when you know they will be there and try to get a something written and signed by BOTH parties (you and them) regarding the start date.

It is unfortunate that you didn't consult the Better Business Bureau records, hopefully the 26 unresolved complaints would be enough to scare anyone and everyone away.

I think the track record of everyone on here is that if they owe you a refund, or more pool stuff after you have paid them, you are out of luck. You might have a better chance of getting the pool installed than squeezing the $5500 out of them. I absolutely would NOT give them another dime until the pool is in the hole at my house...and then I would NOT give them what the contract says, figure out what they have left to do for you, and keep that back, dole it out bit by bit.

Also make sure that the work is satisfactory before you pay them. I would contact another pool installer and have them inspect the work after it was done (but before you pay them), it might cost you a little but for me this would be money well spent. My pool is level at the ends but dips in the middle, and the floor is not level either.

127 days ago by Michele [send email]

Thank you Anon. Person,
Im really SICK!
We are calling our lawyer 1st thing in the morning. Our contract reads (Install 2-3 weeks from contract date or permit dates) We signed the contract on 1/13/08 and have had the permits for 7 weeks. We virbally agreed with John Jr. to start the 1st week in June. (We ended up doing the permits ourselves.)
Do you think I should call John Sr. back and tell him my concerns? He told me to call this Friday 6/13/08 and he would let me know when the install will take place.

I wish too that I saw this board sooner. I actually found it on error and I have been so lucky to have delt with only honest good people.

Thought I'd mention when I called Monday 6/9/08. The person who answered the phone said "Liesure Pools"???

127 days ago by Michele [send email]
Does anyone no if I can use this same permitt with another pool company?

127 days ago by Anonymous Person [send email]
I think John Sr. already knows your concerns since he probably read them right here on this internet board. Talk to your attorney, and definitely call back when he said to and find out what is what. If it was me, if I didn't find out something on Friday, I'd be down there on Saturday morning finding out what's what in person. The permit thing is a question for your lawyer, I think.

126 days ago by Gregw [send email]
Sorry, Michele not to pick on you, but how can anyone sign up with these guys when its so simple to go to bbb.org and do a search on Castaway in NJ? If there was one complaint there in '06 when I signed up, I would not have gone with them. A Castaway Pools search on Google, this complaint board is the 3rd item, the new name, Castaway Fiberglass Pools, its 8th?