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Castaway Pools and Spas Complaints - Never came back to finish the job!

Review all Castaway Pools and Spas complaints

Castaway Pools and Spas

Posted: 2007-06-18 by CHRIS L. [send email]
Never came back to finish the job!
Complaint Rating:  99 % with 129 votes
Castaway Pools and Spas installed a pool at my home on 4/5/07. They have never came back to finish the job despite numerous phone calls and letters sent to their office. Their salesman john refuses to answer any phone calls. I would advise anyone in the tristate area to be aware of this company. If this company is hired to install a pool at your home read the contract and beware that the are not responsible for any damage to your home or property. Do not under any circumstances make a payment until they are completely done. They seem friendly but are that lie and deceive the public.
Comments United States Pool & Bath Services
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Comments

189 days ago by Gregw [send email]
Add the owner to the civil case, if you have to, go after his house, property, whatever. File it on your own. Instructions:

http://www.judiciary.state.nj.us/prose/index.htm
189 days ago by Anonymous Person [send email]
GregW, that web site has some really interesting stuff on it. I think that if you get a judgment against a person, you can make their life difficult simply by filing a lot of the paperwork listed there by yourself, and you won't have the expense of an attorney (you will just have to spend your own time doing the stuff, and also paying any fees etc.)

A great read for anyone contemplating legal action!
189 days ago by Pissed Off [send email]
Greg
Thanks for the info, I am going to try it. Has anyone else tried? any results? or the same BS, all non answered!
189 days ago by Gregw [send email]
I have filed on my own, got a judgement, filing all the paperwork I can to hassle and make their life hell as well as trying to get $. I suggest all do the same.
189 days ago by Gregw [send email]
Oh yea, I just wish someone that sent in a deposit and got no work done would get a criminal action going against John. The civil stuff can only go against the company and the owner.
188 days ago by Dino Nerney [send email]
Hello all! I hope you had a nice holiday.I filed a case in special civil court ,Cumberland county for my $4000 deposit against Castaway and Will Kalai.As of Dec. 3rd Will Kalai is in default.I will now place leins against his house,car, business ,excavation equiptment,income tax refund and anything else they will let me until I get my cash.If my deposit isnn't refunded through the civil case I will then file criminal charges against Will Kalai since he is the owner and is the one who could of returned my deposit.
I'm trying to be decent and not go criminal ( which it most definately is ) until MR Kalai is given every chance to make amends.All Mr Kalai has to do is call me or answer the civil suit and return my deposit and it's over.But I guess he would rather be arrested for theft by deception .He knows he is wrong , he admitted it when he called me a few months ago and then lied about returning my deposit.I kept exact records and have so much evidence against him there is no way he will not be found guilty.Anyone with half a brain would try and settle before it went that far.But I guess MR Kalai is not very bright.Happy New Year sto All! I hope everyone has a healthy and prosperous New year and looking forward to justice being served in 08.
187 days ago by Gregw [send email]
They've been given every chance to make amends. BBB, Consumer Affairs, they don't care. Dino who took your deposit. If it was John, go get 'em!
187 days ago by Pissed Off [send email]
It's true, no one cares what happened to any of us.
The Courts, BBB, Consumer Affairs, Vineland Business Assoc. and the Attorney General's Office. Hell, the AG Office doesn't even care about us who worked or had children at KIDDIE KOLLEGE! Read the article in the Gloucester County Times, in this Sundays paper. I worked there and I have been sick and no one knows why. The only thing that the AG office did was give the doctors around here a gag order, not to treat!
Who do you turn to? They sit back and enjoy what ever they earned from the sale of pools and deposits. Big homes, new cars, trucks and plasma tv's.
They are still in business, still deceiving the public, with lies and theft and yet nothing is done. All Kalai has to do is file for bankruptcy and all said and done, we all are SCREWED!
187 days ago by Randy Tattersall [send email]
I filed suit as well and they are in default. I'm filing papers right now to go after the $15,000 they owe me. If they wanted to get out of this mess all they would have to do is finish the work and I would drop everything.
187 days ago by Dino Nerney [send email]
Greg W, Denny took my deposit not John .There can be a case against Denny , John & Will for conspiracy (they were working together and had knowledge of the work not being completed or started and continued taking deposits). Kalai can file for bankruptcy but that does him no good in jail and there are certain things that you get to keep even if your bankrupt and I'll put leins against them too, he's going to have to spend more money on lawyers be it for filing bankruptcy or defending himself in court and if he ever wants to buy or try and sell anything there will be leins on them .When Kalai is found guilty you can ask the judge to have him make restitution for the amount of the loss your claiming from the theft. Everyone keeps saying nothing is being done but has anyone gone to the police dept. in their town which is where you need to go if one of the salesman came to your house and took the deposit.If you gave deposit at Vineland office you need to go to Vineland police (if they have a PD if not the county sheriff) there.The detectives have to take a statement from you and do a report and you can have warrants issued,theft exceeding $500 but less than $75,000 is a 3rd degree crime.A prosecution for a crime (1st -4th degree) must commence within 5 years,with a disorderly persons offense you only have a year so if your amount is $500 or less get a move on. Good luck guys!
186 days ago by Anonymous Person [send email]
I can't believe these dopes are still selling pools. Who contracts to spend more than $30,000 without at least consulting with the BBB? It takes 5 minutes or less, and any sane person who read the report online would drop Castaway like a hot fricken potato immediately, once they saw the info about their membership being revoked and the 26 complaints. We all know that the BBB dropped the ball with regard to timely processing of complaints....I think just one complaint that was unresolved would have stopped me from contracting with them. Unfortunately it didn't save any of us but now all the history is there for everyone to see.

All this legal talk is music to my ears. How does Willy still have the home improvement contractor's license? Does anyone know how we can go after that? No license means no business, at least until they find another patsy to sign the paperwork.
185 days ago by Pissed Off [send email]
As for the BBB, if their files were updated, NONE of us would be in the position that we are! Did they help any of us, NO! Because it only takes TWO unanswered letters to close out a case! That's amazing! I really thought that they were here to help innocent people who shelled out BIG BUCKS. No, they write two letters and say sorry. Big Woops! that does not help any of us. Why don"t they leave their office and march down there and shut them down! As for the business license, all they have to do is put it in another name and they are ready to go. I hope they all rot in hell! THEIVES EACH AND EVERONE OF YOU! OH, WHERE IS DENNY, I THOUGHT YOU WERE GOING TO COME OUT OF THE WOODWORK AND ANSWER OUR QUESTIONS? WHERE ARE YOU? IT HAS BEEN A WHILE.
185 days ago by Anonymous Person [send email]
To all of our pals at Castaway Pools & Spas, LLC, my very sincere wishes for a New Year filled with lawsuits, and jail, and lonely cell mates.
185 days ago by Randy Tattersall [send email]
Denny- you must be back to your old tricks since you won't answer our questions and help. Maybe I'll add your name to the suit since you did nothing to stop them/you from stealing my money.
185 days ago by Gregw [send email]
Dino - I think unless Denny helps us get these guys, you should file criminal charges against him.
185 days ago by Anonymous Person [send email]
Does everyone believe that was actually Denny who posted on here?

I don't believe it was him.

If it was him, I don't believe that he is no longer associated with Castaway.
185 days ago by Gregw [send email]
Yea, he's probably trying to sell pools for them in Va and West Va.
185 days ago by Randy Tattersall [send email]
Maybe he will sell a pool to his church pasture, not finish the job, steal his money and finally go to HELL! Then life will be complete:)
185 days ago by Pissed Off [send email]
I JUST CHECK THE LEISURE POOL SITE, YOU KNOW THE "NEW POOLS" THAT CASTAWAY IS SELLING.
THEY HAVE LOCATIONS IN VIRGINIA AND THE CAROLINA'S-MAKES YOU WONDER WHO OWNS THOSE COMPANIES??? DENNY & JOHN SR???
185 days ago by Randy [send email]
Someone needs to call them, play dumb and ask for information and see who calls you. I bet Denny!

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