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11950 SW GARDEN PLACE Complaints & Reviews - RIPPED ME OFF

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11950 SW GARDEN PLACE

Posted:    Lynda

RIPPED ME OFF

Complaint Rating:  67 % with 12 votes
Does anyone have a Phone # for these JERKS or the Name of the Company ? I wish I I would really like to know HOW they got my CARD #
Comments United States Unauthorized Charges
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 30th of Nov, 2008 by   osker1 0 Votes

ripped off my debit card - 11950 SW GARDEN PLACE

can somebody help these people got me for $25.
 1st of Dec, 2008 by   Erica -1 Votes
Go through your bank account and nail their ass!!
 2nd of Dec, 2008 by   dan +1 Votes
i was upset when i saw this address on my bank statement but realized it is for my t mobile minutes for my cell phone
 7th of Jan, 2009 by   ParishSouth +2 Votes
I noted the same name and type of charges. It lines up with the times I add minutes to a "pay as you go" prepaid phone with T-Mobile. could that be the charge you may be overlooking?
 7th of Jan, 2009 by   ParishSouth 0 Votes
phone number I have is
888.278.3397
 2nd of Feb, 2009 by   Mwolf +1 Votes
Boost Mobile uses them too
 20th of Feb, 2009 by   Dawn 0 Votes

TRYING TO USE MY DEBIT CARD - 11950 SW GARDEN PLACE

They are trying to charge $2.00 and $60.58 to my debit card!!
 25th of Mar, 2009 by   rob2126 +1 Votes
Did you call the number on your bank statement? We did and it turned out to be the address of the processing center for Boost Mobile Prepaid phones.
 25th of Mar, 2009 by   rob2126 +1 Votes
Did you call the phone number on your bank statement? We did and it was the processing center for Boost Mobile Prepaid Phones.
 23rd of Apr, 2009 by   MARTHA -1 Votes
THIS HAPPENED TO MEE TOO N IM VERY UPSET N BY UR COMMENTS I MADE A PAYMENT ON BOOST TOO FUCKEN FUCKERS!!!
 25th of Apr, 2009 by   Ryan Pugh 0 Votes
I found this on my debit card as well. Apparently, it is my pay as you go plan with AT&T. Online sources say that Boost Mobile and TMobile use it too.
 26th of Apr, 2009 by   Linda 0 Votes
Thank you for clarifying that. I had three charges for 107.00 each, and they are the times and the amount that I added to my T-Mobile To Go Phone. I was thinking that I was ripped off too, but now I understand what they were for.
 28th of Apr, 2009 by   mrs.mose -1 Votes
I AM SO UPSET THAT THESE JACKASSES TRIED TO TAKE MONEY OUT OF MY CREDIT CARD FOR A BOOST MOBILE PHONE THAT I DONT EVEN HAVE, AND WHEN I TRIED TO QUESTION THEM WHO USED MY CARD AND THEY GAVE ME A NAME WITHOUT A LAST NAME AND I ASKED THEM WHY THEY CANT GIVE ME THEIR LAST NAME AND THEY SAID IT'S PRIVACY LAWS AND WHAT ABOUT MY FUCKIN PRIVACY DUMB FUCK FACES!!!
 11th of May, 2009 by   Sue 0 Votes
Collier County Tax Collectors uses them when you pay for something online as car tag/registration renewals.
 13th of Jun, 2009 by   lorrie_36_lorrie 0 Votes
these people charged me 54.75 twice and im on social security and dis abled
 2nd of Aug, 2009 by   JLHB -1 Votes
If you have a calling card, like I do from Wal-Mart, and you refill it on the phone, this is the address that will show up on your bank statement if you use your debit card to pay for the minutes. I am in Southwest Asia and I use a calling card from Wal-Mart to call back to the states. When I refill the minutes on my card and use my debit card to pay for it, this is the information listed on my bank statement.
 28th of Aug, 2009 by   Eliseo +1 Votes
mrs.mose If you wouldn't have been such a jackass when you called in about the charges the representative talking to you would have been able to help you understand that FEDERAL PRIVACY LAWS prevent them from giving out that information because they don't want people taking justice into their own hands. I work for Vesta and we GLADLY do everything we can legally do to help out people who have had their debit/credit card or in some cases IDENTITY stolen from them. If you file a police report, law enforcement can EASILY subpoena Vesta's records and get all the information and nail the person who stole money from you.

Vesta processes millions of orders every month, and with all the security they use to protect people's security a very small percentage of orders do end up being fraudulent. Unfortunately a small percentage of MILLIONS of orders ends up being a pretty BIG number. What's ironic is that the people posting here on this website who have had unauthorized transactions on their credit cards are just as angry as the customers who get held up for EXTRA security verification with Vesta where sometimes they call the bank to verify a customer's identity or have to send in a fax for identity verification.

Unfortunately when you google Vesta's address you get the first results as rip-off because so many people who see unauthorized charges on their statement automatically assume that the business is ripping off people. If you only knew how much money Vesta spent every DAY on having to deal with card security and disputed transactions you would understand that it HURTS Vesta more than anyone else. Not only does Vesta loose money because someone stole it from them. Vesta has to pay the bank back and spend money on facilities and employees to deal with these issues. THE LAST thing Vesta wants is a transaction to go through that isn't authorized by the card holder.

If someone gets a hold of your card # and billing address and security code on the back of the card (every order over $25 always requests the last 3 digits on the back of the card, as well as some orders for $15) and all the info matches, Vesta sends it to the bank for approval, if the bank approves it and all the info matches in many cases but not always Vesta will approve it. SOMEONE else is responsible for stealing YOUR card information and USING it with Vesta WITHOUT YOUR PERMISSION.

Vesta will do their best to assist with resolving disputed transactions.

My advice is the following, if you see any unauthorized transactions from VESTA or from any company for that matter, CALL your bank, cancel your card and DISPUTE the transaction. Most banks won't put up a fight if you ask to dispute a transaction, and you usually get refunded pretty fast. Then the bank sends a chargeback to Vesta or the company in question and the company ends up taking the hit and the card holder gets their money back. It's very hard in most cases for Vesta to get the money back from a fraudulent customer.

My last piece of advice is if you try to call VESTA, be PROFESSIONAL, don't start the call off screaming at the representative who's being paid to help you. Think of how you'd want to help out someone if they came running into your work or calling you on the phone at your work and immediately started acting like a jackass and being rude. Let them know in a professional way what happened and that you want to find out more information about the charge. THEY WILL give you EVERYTHING they are legally able to give out (first name), part of the billing address, and the AREA CODE and last 4 of the cell phone #. They do this to HELP you recognize the charges or to recognize who might have used your information. If that still doesn't ring any bells for you, chances are it was someone who you DON'T know who stole your card # from the internet or at a store somewhere. If you're only concern is to get your money back file a DISPUTE either with the bank or with Vesta directly and you'll get your money BACK. If you want to go after whoever stole your information, go to the police and file a report so they can SUBPOENA Vesta's records and find the persons cell phone #. 9 times out of 10 the fraudulent customer provides Vesta with the name on the card and correct address so that doesn't end up helping much anyway in most cases.

Lastly, keep your card information safe and away from other people who might get their hands on it and copy down the. More so than not, unauthorized charges happen from someone you know who has seen your card at one time or another and copied the card information down. Since all orders must have a billing address provided that MUST match the bank's files before it's processed, in MOST cases if a person knows all your card info and the billing address for that card, it's someone you know.

I hope this info helps if you stumble across this page because you're investigating a charge you see on your bank statement.
 24th of Sep, 2009 by   Vesta eCustomer Support 0 Votes
Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com or call toll free 888-440-9956. A representative will be glad to assist you.
 24th of Sep, 2009 by   Vesta eCustomer Support -1 Votes
Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free 888-440-9956. A representative will be glad to assist you.
 24th of Sep, 2009 by   Vesta eCustomer Support 0 Votes
Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free 888-440-9956. A representative will be glad to assist you.

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